Wix Stores: Adding and Setting Up the Wix Reviews App
Add the Wix Reviews app to allow your customers to write reviews about the products they purchased. Your customers' reviews appear on the product page for each product.
This is a great way to establish credibility as a merchant, making your brand more trustworthy. Reviews also empower your customers, letting them share their experiences and feel like they're part of a community.
Step 1 | Add the Wix Reviews app
To get started, go to the App Market in your editor and add the Wix Reviews app.
When you add the app, 4 different elements are added to your site.
Main review display: On the Product page, reviews for each product are displayed along with a "Leave a Review" button.
Wix Product Ratings: This is a star display which appears under the product name. You can show or hide it (see step 5 below).
Leave Review page: When you email a review request to a customer and they click to review a product, they fill out their review on the leave review page. This page is not visible on your live site.
Thank You page: Customers who complete filling out a review on the leave review page are directed to the thank you page. This page is not visible on your live site.
To add the Wix Reviews app:
Wix Editor
Click Add Apps
on the left side of the editor.
Search for the Wix Reviews app.
Click to select it.
Click +Add to Site to add the app.
Studio Editor
Click App Market
on the left side of the editor.
Click App Market.
Search for Wix Reviews app.
Click to select it.
Click +Add to Site to add the app.
Step 2 | Customize the settings
Now that you've added the Wix Reviews app in your editor, go to your site's dashboard to customize the functionality. You can edit the form that customers fill out, choose what name appears when you reply, and much more.
Tip:
Customizations you make in the dashboard affect both the form that appears under the Product page and the 'Leave Review' page.
To customize the Wix Reviews app settings:
Go to Reviews app in your site's dashboard.
Click More Actions at the top right and select Settings.
Choose what you want to do:
Customize the review form customers fill out
Decide which fields to show on your review form, based on the info you want your customers to share.
Click Edit next to Review form
Edit any of the following options:
Rating selector label: Edit the text that appears above the stars.
Title: Enable this toggle to allow customers to give their reviews a title. You can then edit the title for this form field, set a character limit and make the field required.
Body: Enable this toggle so customers can write a detailed review about your product. You can then edit the title for this form field, set a character limit and make the field required.
Media: Enable this toggle to allow customers to add images and videos to their review. You can then decide which media type is allowed, set a file limit and make the field required.
Buttons:
Leave a review button text: Edit the text on the button customers click to access the review form.
Post review button text: Edit the button customers click to post a review.
Customize moderation settings
You can choose which kinds of reviews you moderate, so you can flag and delete any that are irrelevant or offensive content. Moderated reviews go to the Pending tab in your site's dashboard. From there, you can publish or delete them.
Click Edit next to Moderation.
Choose what to do next:
Enable the Images and videos toggle to moderate reviews that include media.
Enable the Ratings toggle to moderate reviews with a specific star rating (you can choose multiple ratings to moderate).
Click the Enable word filter toggle to enter specific words that you want to moderate in your reviews.
Select a "Reply as" name
Under Reply as, customize the name that appears when you respond to a review.
Customize voting on reviews
You can decide whether to allow customers to vote on how helpful they find other customers' reviews. If you enable this option, choose whether you want to allow other customers to only upvote reviews, or to have the option to both upvote and downvote reviews.
Click the Enable helpful votes toggle.
Enabled: A "Was this helpful?" is added to the reviews. Choose if you want it to show helpful votes only, or both helpful and not helpful votes.
Disabled: "Was this helpful?" is not added to the reviews.
Step 3 | (Optional) Customize review requests
When you add the Wix Reviews app, an automation that sends customers an email requesting a review is automatically enabled. By default, the email is sent to customers 14 days after purchase. The email displays your customer's name and what they bought.
You can also request reviews by manually sending requests for specific products or orders whenever you choose. The content and design can be customized in both types of emails. For automated emails, you can also edit when the email is sent.
Important:
When editing the email, make sure not to change any of the dynamic, bolded text (i.e. personalized content). They make it possible to display, for example, each unique customer's name and the name of your store.
To customize review requests:
Choose which type of email to customize:
Customize the automated review request email
Go to Reviews app in your site's dashboard.
Click Review Requests.
Click Automation Settings.
Choose what to do next:
Customize the email: Click the action Send an email and then choose what you want to update:
Click Edit under Create an email to edit the email's text or design.
Change when the email is sent: Click Delay and choose a different time frame on the left.
Tip:
When customers click the 'Leave a Review' button in your automated email, they're directed to the 'Leave Review' page on your site.
Customize the manual review request email
Go to Automations in your site's dashboard.
Click the App automations tab.
Click Manually request a product review.
Hover over Send an email and click Edit Action.
Edit the email's text and design as needed, then publish your changes.
Tip:
Head over to the FAQ section to learn how to send manual review requests.
Step 4 | Customize the display and design
Customize the look of the form customers fill out as well as the reviews themselves to get the perfect look.
To customize the look of the Wix Reviews app:
Wix Editor
Go to your Product page:
Click Pages & Menu
on the left side of the editor.
Click Store Pages.
Click Product Page.
Select the Wix Reviews element.
Click Settings.
Choose what to customize:
Display
Click the Display tab.
Customize the display:
Choose what to display: Select or deselect the checkboxes to show or hide header elements.
Show filters: Enable the toggle to allow customers to filter reviews by star rating.
Show sorting: Enable the toggle to allow customers to sort ratings. If enabled, select a default sorting option.
Publish date: Click the toggle to show or hide the date a review was published.
Reviews per page: Set the number of reviews displayed per page.
Click the Design tab.
Customize the Header design using the available options.
Design
Click the Design tab.
Select the area you want to design:
Header: Design the top of the reviews element, showing your overall rating, rating breakdown and more.
Review form: Design the form that customers fill out to leave a review.
Review list: Design the list showing the reviews you have gotten so far.
Review areas: Use these settings to design the entire Wix Reviews area, containing the header plus the list of reviews you've received.
Layout
Click the Layout tab.
Choose a look that suits your vision (i.e. list, small cards, etc.)
(Optional) Adjust the top and bottom padding to add or reduce the space around the review.
Tip: If you chose the small / big cards layout, you can also adjust the side padding and the space between reviews.
Studio Editor
Go to your Product page:
Click Pages
on the left side of the editor.
Click your Product page under Store Pages.
Click the Product Page in the Editor.
Click Wix Reviews.
Click Settings.
Choose what to customize:
Display
Click the Display tab.
Customize the display:
Choose what to display: Select or deselect the checkboxes to show or hide header elements.
Show filters: Enable the toggle to allow customers to filter reviews by star rating.
Show sorting: Enable the toggle to allow customers to sort ratings. If enabled, select a default sorting option.
Publish date: Click the toggle to show or hide the date a review was published.
Reviews per page: Set the number of reviews displayed per page.
Click the Design tab.
Customize the Header design using the available options.
Design
Click the Design tab.
Select the area you want to design:
Header: Design the top of the reviews element, showing your overall rating, rating breakdown and more.
Review form: Design the form that customers fill out to leave a review.
Review list: Design the list showing the reviews you have gotten so far.
Review areas: Use these settings to design the entire Wix Reviews area, containing the header plus the list of reviews you've received.
Layout
Click the Layout tab.
Choose a look that suits your vision (i.e. list, small cards, etc.)
(Optional) Adjust the top and bottom padding to add or reduce the space around the review.
Tip: If you chose the small / big cards layout, you can also adjust the side padding and the space between reviews.
Step 5 | Customize or remove Wix Product Ratings
Wix Ratings works side-by-side with the Wix Reviews app. It displays a star summary of product reviews under the product names in the Product page, product galleries, or related products. You can customize the display or remove it if it doesn't work for your business.
Wix Editor
Go to your Product page:
Click Pages & Menu
on the left side of the editor.
Click Store Pages.
Click Product page.
Choose what you want to do:
Customize Wix Product Ratings:
Click the Ratings element on your page.
Click Settings.
Customize the display using the available options.
Remove Wix Product Ratings:
Click the Product page element on your page.
Click the Plugins icon
.
(In the pop up) Click the More Actions icon
next to Wix Product Ratings, then click Remove Plugin.
Studio Editor
Go to your Product page:
Click Pages
on the left side of the editor.
Click your Product page under Store Pages.
Choose what you want to do:
Customize Wix Product Ratings:
Click the Ratings element on your page.
Click Settings.
Customize the display using the available options.
Remove Wix Product Ratings:
Click the Product Page element on your page.
Click the Plugins icon
.
(In the pop up) Click the More Actions icon
next to Wix Product Ratings, then click Remove Plugin.
Step 6 | Customize the 'Leave Review' and 'Thank You' pages
If you send your customers review requests (see the Step 3 section), they receive emails with a "Leave a Review" button. When they click, they're directed to the leave review page, when they can add a start rating, leave a comment, and more. After completing the review, a thank you page appears. You can customize these pages.
To customize the 'Leave Review' and 'Thank You' pages:
Wix Editor
Click Pages & Menu
on the left side of the editor.
Click Wix Reviews.
Choose what you want to do:
Customize the Leave Review page:
Select the Leave Review page.
Click the Wix Reviews element on your page.
Click Settings.
Customize the page using the available options.
Tip: When designing the review form, you can tailor the fields to 3 different situations - regular, hover and error.
Customize the thank you page:
Select the leave review page.
Click the thank you page element on your page.
Click Settings.
Customize the page using the available options.
Studio Editor
Click Pages
on the left side of the editor.
Click Wix Reviews.
Choose what you want to do:
Customize the Leave Review Page:
Select the Leave Review Page.
Click the Leave Review Page element on your page.
Click Settings.
Customize the page using the available options.
Customize the Thank You Page:
Select the Thank You Page.
Click the Thank You Page element on your page.
Click Settings.
Customize the page using the available options.
FAQs
Click a question to learn more about Wix Reviews.
How do I manually send a review request?
Go to Reviews app in your site's dashboard.
Click Review Requests.
Click Request Manually.
Set up the request:
Click the drop-down next to Select what to request reviews for and choose an option:
Products: Select the products you want to request reviews for, then select the recipients.
Orders: Select the orders you want to request reviews for.
Tip: If you want to see who an order belongs to before sending a request, go to Orders in your site's dashboard.
Click Send Requests.
How does the review form look on my live site?
The review form that your customers see can be very minimal, allowing customers only to add a star rating.
Alternatively, you can allow customers to write reviews and upload images and videos.
Tip: Detailed reviews can boost credibility and help customers feel confident about making a purchase.
Can I import reviews from other platforms?
Yes. If you previously collected reviews for your products on another platform or through a different app, you can import your product reviews after you complete setup.
How can I stop the 'Request Review' emails from being sent?
Go to Automations in your site's dashboard.
Click the App automations tab.
Click the More Actions icon
next to Send a review request to customers after they place an order.
Click the Active toggle to disable it.
Where can I see the review request emails which were sent?
Go to Wix Reviews in your site's dashboard and click Review Requests. You'll see the emails scheduled to be sent, the ones you already sent, and those that couldn't be delivered.
Need A Professional Website?
Contact Us Today!
I'm a paragraph. I'm connected
I'm a paragraph. I'm connected
I'm a paragraph. I'm connected
I'm a paragraph. I'm connected
I'm a paragraph. I'm connected
I'm a paragraph. I'm connected