Wix Restaurants: Setting Up Pickup and Delivery in Wix Restaurant Orders

Set up times when customers can pick up their orders under the Pickup section.

1. Enable the toggle next to your address/hours to activate pickup on your site.

   Note: Disabling the toggle turns off pickup for customers. You can temporarily deactivate it (along with each delivery area).

2. Click the Edit icon

   

   .

3. Set up your Pickup Hours:

   1. Select the checkboxes next to the relevant days and enter your pickup hours accordingly.

   2. (Optional) Click the Plus icon

      

      to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).

4. (Optional) Adjust your Pickup settings:

   Note: The pickup address is shown to customers as the location to pick up their order. You can edit this address in your business info settings.

   • Order minimum: Specify the smallest amount an order must total to be eligible for pickup.

   • Pickup instructions: Provide details for customers about how to pick up their orders (e.g. Call when you arrive, and we will bring your order out to you).

     Note: These instructions appear at checkout, the thank you page, and in the confirmation email.

5. Click Save.

   

You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery.

There are 3 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info, select postal codes / zip codes to mark the area, or simply draw on the map. When you're done, you can set up delivery hours and settings.

1. Set up where you deliver under the Delivery section:

   1. Click +Add a Delivery Area.

   2. Enter a name for this area. This name will be used to refer to the area in your settings.

   3. Choose how you want to define your area under Set area by:

      • Radius: Enter the Min / Max distance you can deliver to.

      • ZIP / postal codes: Add ZIP/postal codes. If your area has multiple postal code formats, you can include all possible variations.

        • Enter multiple ZIP/postal codes by pressing enter or with commas (e.g. 10002, 10003, 10009).

          Note: Customers must enter their postal code exactly as you entered it to be matched to a delivery area.

        • Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*).

      • Draw on map: Drag the corners of the marked are on the map corners to expand your delivery area.

   4. Click Save.

2. Set your availability:

   1. Select the checkboxes next to the relevant days and enter your delivery hours accordingly.

   2. (Optional) Click the Plus icon

      

      to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).

3. Adjust your Delivery settings:

   • Enter your estimated delivery time.

     Note: This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only. The read-only Available for ASAP orders column updates live for each delivery area to show when customers can place ASAP orders based on the combined order prep time and delivery time. Each delivery zone shows its own preview.

   • Enter a minimum order amount and / or delivery fee.

   • Offer free delivery for orders above a certain amount:

     1. Select the Offer free delivery above a certain subtotal checkbox.

     2. Enter the minimum subtotal customers must reach to get free delivery.

4. Click Save.

5. (Optional) Click + Add a Delivery Area to add another delivery area.

   

You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site.

1. Click Change Default.

2. Select the relevant option Which method should be preselected when customers visit your site?

   Note: Customers can change this option.

1. Tap the More Actions icon

   

   next to Pickup.

2. Tap Edit settings.

3. Set your availability:

   1. Tap the Hours tab.

   2. Tap each day of the week to set the available pickup time(s), or remove that day.

   3. (Optional) Tap + Add New to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).

   4. Tap Done.

4. (Optional) Tap the Settings tab and adjust the relevant options:

   Note: The pickup address is shown to customers as the location to pickup their order. This address can be edited in your business info settings.

   • Order minimum: Specify the smallest amount an order must total to be eligible for pickup.

   • Pickup instructions: Provide details for customers about how to pick up their orders (e.g. Call when you arrive, and we will bring your order out to you).

     Note: These instructions appear at checkout, the thank you page, and in the confirmation email.

5. Tap Save.

   

You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery.

There are 2 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info or select postal codes / zip codes to mark the area. When you're done, you can set up delivery hours and settings.

1. Tap + Add a Delivery Area.

2. Set the delivery area:

   1. Enter the area name.

   2. Tap the Set area by drop-down and select the relevant option:

      Note: 'Draw on map' is only available on desktop.

      • Radius: Enter the Minimum / Maximum Distance you can deliver to.

      • Zip code: Enter the relevant zip code(s) under Separate postal codes with commas (e.g. 10002, 10003, 10009), then tap Save.

        Tip: Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*).

3. Set your availability:

   1. Tap the Hours tab.

   2. Tap each day of the week to set the available pickup time(s), or remove that day.

   3. (Optional) Tap + Add New to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM).

4. (Optional) Tap the Settings tab to customize the delivery settings:

   • Select the estimated delivery time.

   • Enter an order minimum.

     Note: This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only.

   • Enter a delivery fee.

   • Offer free delivery for orders above a certain amount:

     1. Select the Offer free delivery above a certain subtotal checkbox.

     2. Enter the minimum subtotal customers must reach to get free delivery.

5. Tap Save.

6. (Optional) Tap + Add a Delivery Area and follow steps 2-5 to add more areas.

   

You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site.

1. Tap Manage settings.

2. Tap Pickup and Delivery.

3. Tap the More Actions icon

   

   at the top right.

4. Tap Set default fulfillment method.

5. Tap which method appears first on your site.

   Note: Customers can change this option.

   

Your site shows as not accepting orders if no fulfillment method is active. To start accepting orders, make sure at least one fulfillment method, such as pickup or delivery, is turned on.

Yes. You can pause or resume online orders anytime per location. Pausing shows your Online Orders page as closed. Resuming reopens ordering based on your regular hours.

To pause online orders:

1. Go to Online Orders in your site's dashboard.

2. (If relevant) Select the relevant location from the Online Orders dropdown.

3. Click Accepting orders at the top right and select Pause Orders.

4. Click Pause Orders again to confirm.

   

To resume online orders:

1. Go to Online Orders in your site's dashboard.

2. (If relevant) Select the relevant location from the Online Orders dropdown.

3. Click Ordering paused at the top right and select Resume Orders.

4. Click Resume Orders again to confirm.

   

No. We will still process any scheduled orders customers already placed. Pausing orders only stops customers from placing new orders. Learn more about managing orders with the Wix Restaurants Orders app.

When a customer places an order, they receive a confirmation email that you can design to your needs. This email contains a Track Your Order button. When clicked, it takes your customer to their personal Order Tracking page.

The Order Tracking page is a hidden page on your site, that is added automatically as part of the Restaurant Orders app. Customers only see this page after placing an order.

Yes. You can add a service fee as a percentage or fixed amount of the order subtotal, and add sales tax if applicable. Service fees are charges applied separately from any delivery fees.

You can also set the service fee to apply to orders above a certain amount and based on how you fulfill that order.

Customers will see every service fee in their order summary during checkout. The fee gets a separate line in the price breakdown and receipts.

Yes, you can keep track of special requests and instructions by adding notes to orders. These notes are personal and can only be seen by you and your site collaborators.

If a customer's address qualifies for multiple delivery areas, the delivery area is chosen based on the following criteria:

• Minimum Order Requirement: If the address meets the minimum order requirement and qualifies for only one area, that area is selected.

• Delivery Fee: If the address meets the minimum order requirement for multiple areas, the area with the lowest delivery fee is chosen.

• Delivery Time: If multiple areas have the same delivery fee, priority is given to the area with the fastest delivery time.

• Fulfillment Type: If there are multiple areas with the same delivery time, preference is given to the area that is self-fulfilled over one operated by a delivery partner.

You can see the earliest and latest ASAP ordering times in the read-only Available for ASAP orders column next to your pickup hours and on each delivery area's hours. This is the live in-product preview of when customers can place ASAP orders based on your fulfilment hours and order prep time. For delivery, the delivery time for the relevant delivery area is also included.

For example, if there is a 30-minute order prep time and pickup hours are from 8:00 AM to 8:00 PM, customers can place ASAP orders from 7:30 AM until 7:30 PM. Similarly, if you have a designated delivery area such as “Nearby Deliveries” with delivery hours from 8:00 AM to 8:00 PM and a delivery time of 10 minutes, and the order prep time is 30 minutes, customers can place ASAP orders from 7:20 AM until 7:20 PM.