Wix Restaurants: Setting Up Order Scheduling in Wix Restaurant Orders

Customize your scheduling settings based on your business needs—whether that's allowing immediate orders, customers to schedule ahead, or requiring advance notice for larger preparations. You can also limit the number of orders your restaurant can fulfill (e.g. per 15-minute block or during peak hours).

Setting up ASAP and scheduled orders

Allow customers to receive their orders immediately or schedule them for later. Preparation times determine the expected pickup or delivery time, and for deliveries, this includes the estimated delivery duration.

After you save your scheduling rules, a read-only Available for ASAP orders column appears on the fulfillment hours pages for pickup, delivery, and dine-in. This column shows the actual first and last times customers can place ASAP orders based on your fulfillment hours and preparation time. For delivery, the delivery time for the relevant delivery area is also included in the calculation.

You can also set how far in advance customers may place an order—any dates beyond your chosen limit will be disabled on your site.

Important:

The prep-time and delivery-time buffer applies only to ASAP orders. Schedule for later and preorder pickers use your literal opening and closing hours.

How do customers see this on my live site?

Example: In the fulfillment picker, customers see 2 choices of when to receive their orders: “in 30 minutes” or “Schedule for later.” Customers can get their order in 30 minutes because the preparation time was set to 30 minutes.

To set up both ASAP orders and scheduled orders:

Dashboard

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Order Scheduling in the Scheduling and Availability section.

3. (If relevant) Click the Order Scheduling drop-down and select the relevant ordering page.

4. Select As soon as possible (ASAP) or scheduled for later.

5. Set up Scheduling rules:

   1. Select an option under How quickly orders can be prepared?:

      • Up to a certain number of minutes.

      • A range (e.g. between 30 to 40 minutes).

   2. Click How far in advance orders can be scheduled? and select the relevant option (e.g. Until the end of the business day).

      Note: Days are calculated as business days, not 24-hour periods.

6. (Optional) Set your order Capacity limits:

   1. Enable the Limit how many orders can be placed per 15-minute window toggle.

   2. Define the order limit for every 15 minutes.

   3. (Optional) Apply limits during selected times:

      1. Select the checkbox next to Apply limits during selected times.

      2. Choose the days and hours within your pickup and delivery schedule.

      3. Click Apply.

7. Click Save.

Wix app

1. Go to your site in the Wix app.

2. Tap Manage

   

   at the bottom.

3. Tap Sales.

4. Tap Restaurant Orders (New).

5. Tap the More Actions icon

   

   at the top right.

6. Tap Manage settings.

7. Tap Order Scheduling.

8. (If relevant) Tap the Order Scheduling drop-down and select the relevant ordering page.

9. Select ASAP or scheduled for later.

10. Select an option under Order preparation time:

    • Set max time: Choose the number of minutes.

    • Set range: Enter the range (e.g. between 30 to 40 minutes).

11. Select an option under How far in advance can orders be placed?.

    Note: Days are calculated as business days, not 24-hour periods.

12. (Optional) Set your order Capacity limits:

    1. Enable the Capacity limits toggle.

    2. Tap the Number of orders per 15 min drop-down and select the relevant option.

    3. (Optional) Apply limits during selected times:

       1. Select the checkbox next to Apply limits during selected times.

       2. Choose the days and hours within your pickup and delivery schedule, then tap Done.

       3. Tap Done.

13. Tap Save.

Setting up ASAP orders

Allow customers to place orders only for immediate fulfillment. With ASAP orders, customers can pick up their order or receive delivery as soon as possible, without the option to schedule for later.

After you save your scheduling rules, you can check the read-only Available for ASAP orders column on the fulfillment hours pages to see the actual first and last times customers can place ASAP orders.

Important:

The prep-time and delivery-time buffer applies only to ASAP orders. Schedule for later and preorder pickers use your literal opening and closing hours.

How do customers see this on my live site?

Example: In the fulfillment picker, customers will not get to choose their fulfillment time, it will be ready as soon as possible. In this example, customers can get their order in 30 minutes because the preparation time was set to 30 minutes.

To set up ASAP orders:

Dashboard

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Order Scheduling in the Scheduling and Availability section.

3. (If relevant) Click the Order Scheduling drop-down and select the relevant ordering page.

4. Select As soon as possible (ASAP) only.

5. Set up How quickly orders can be prepared? under Scheduling rules:

   • Up to a certain number of minutes.

   • A range (e.g. between 30 to 40 minutes).

6. (Optional) Set your order Capacity limits:

   1. Enable the Limit how many orders can be placed per 15-minute window toggle.

   2. Define the order limit for every 15 minutes.

   3. (Optional) Apply limits during selected times:

      1. Select the checkbox next to Apply limits during selected times.

      2. Choose the days and hours within your pickup and delivery schedule.

      3. Click Apply.

7. Click Save.

Wix app

1. Go to your site in the Wix app.

2. Tap Manage

   

   at the bottom.

3. Tap Sales.

4. Tap Restaurant Orders (New).

5. Tap the More Actions icon

   

   at the top right.

6. Tap Manage Settings.

7. Tap Order Scheduling.

8. (If relevant) Tap the Order Scheduling drop-down and select the relevant ordering page.

9. Select ASAP only.

10. Select an option under Order preparation time:

    • Set max time: Choose the number of minutes

    • Set range: Enter the range (e.g. between 30 to 40 minutes)

11. (Optional) Set your order Capacity limits:

    1. Enable the Capacity limits toggle.

    2. Tap the Number of orders per 15 min drop-down and select the relevant option.

    3. (Optional) Apply limits during selected times:

       1. Select the checkbox next to Apply limits during selected times.

       2. Choose the days and hours within your pickup and delivery schedule, then tap Done.

       3. Tap Done.

12. Tap Save.

Setting up preorders only

Allow customers to place scheduled orders only, according to your needs for advanced notice. You may want to set a time range in which customers are able pre-order (e.g. between 30 to 10 days in advance). Alternatively, you can set a weekly deadline for placing orders.

How do customers see this on my live site?

Example: In the fulfillment picker, customers see dates starting from 2 days from now, as determined by the minimum lead time. The pickup options are displayed in 4-hour windows, reflecting the pickup and delivery window length that was set. The last window of the day is only 3 hours, because the user’s pickup hours end at 7:00 PM.

To set up preorders:

Dashboard

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Order Scheduling in the Scheduling and Availability section.

3. (If relevant) Click the Order Scheduling drop-down and select the relevant ordering page.

4. Select Preorder only.

5. Set up Scheduling rules:

   • Set lead time: Define a range of time in advance within which customers can place orders.

     Note: Days are calculated as 24-hour periods, not business days.

   • Set weekly cutoff: Set a "deadline" for orders each week (e.g. Wednesdays at noon). If customers try to order after this deadline, they would only be able to order for the following week.

   • How long are the windows for pickup or delivery? Enter the pickup / delivery window. By default, customers can choose a 1-hour window (e.g., 12 PM–1 PM), but you can adjust this from 15 minutes up to 24 hours.

     Note: If your work hours don't split evenly into the time windows (like 2-hour windows in a 9-hour day), the last time slot might be shorter (only 1 hour long).

6. (Optional) Set your order Capacity limits:

   1. Enable the Limit daily pickup and delivery orders toggle.

   2. Define the order limit per day.

   3. (Optional) Apply limits on specific weekdays:

      1. Select the checkbox next to Apply limits on specific weekdays.

      2. Choose days / hours within your pickup and delivery schedule.

      3. Click Apply.

7. Click Save.

Wix app

1. Go to your site in the Wix app.

2. Tap Manage

   

   at the bottom.

3. Tap Sales.

4. Tap Restaurant Orders (New).

5. Tap the More Actions icon

   

   at the top right.

6. Tap Manage Settings.

7. Tap Order Scheduling.

8. (If relevant) Tap the Order Scheduling drop-down and select the relevant ordering page.

9. Select Preorder only.

10. Set up a scheduling type under How far in advance do orders need to be placed?

    • Lead Time: Define a range of time in advance within which customers can place orders.

      Note: Days are calculated as 24-hour periods, not business days.

    • Weekly Cutoff: Set a "deadline" for orders each week (e.g. Wednesdays at noon). If customers try to order after this deadline, they would only be able to order for the following week.

11. Tap the How long are the windows for pickup or delivery? drop-down and select the relevant option.

    Note: Days are calculated as business days, not 24-hour periods.

12. (Optional) Set your order Capacity limits:

    1. Enable the Capacity limits toggle.

    2. Tap the How many orders can be prepared every day? drop-down and select the relevant option.

    3. (Optional) Apply limits during selected times:

       1. Select the checkbox next to Apply limits during selected times.

       2. Choose the days and hours within your pickup and delivery schedule, then tap Done.

       3. Tap Done.

13. Tap Save.

What's next?

Set up pickup and delivery.

FAQs

Click a question to learn more about setting up order scheduling.