Wix Restaurants: Manually Creating an Order

Add an existing menu item:

1. Click + Add Item next to Items.

2. Select Menu item.

3. Select the item you want to add and click Continue.

4. (If the item has modifiers) Choose the relevant modifiers for the item.

5. (Optional) Enter any Special Requests your customer asked for.

6. Click Add to Order.

7. (Optional) Repeat steps 1-6 to add more items.

Add a custom item:

1. Click Add Custom Item next to Items.

2. Enter an item title.

3. Enter the price.

4. (Optional) Enter a description of the item under Item info.

   Note: This description is visible to customers.

5. Click Add.

6. (Optional) Repeat steps 1-5 to add more custom items.

   

Add your customer's details to the order. If this is a return customer, you can simply select them from your customer list. Otherwise, you can add them as a new customer.

1. Click the Add a customer to the order drop-down.

2. Select an option:

   • Existing customer:

     1. Select a customer.

     2. (Optional) Click the Edit customer icon

        

        to view or edit the customer's details.

   • New customer:

     1. Click + Add new customer.

     2. Enter the customer's details.

     3. (Optional) Click Add New Field to add more client info and fill out the new field.

        Note: If delivery is your fulfillment method, make sure to add a delivery address.

     4. Click Save.

        

Before you create the order, you need to set how that order is going to get to your customer. Choose pickup methods available in your restaurant or create a custom delivery rate.

1. Click Add Delivery Method under Order Summary.

2. Select an option:

   • Don't charge: Shipping and delivery will not be shown as a line item on the receipt or the order page.

   • Create a custom rate: Define a specific shipping or delivery fee.

     1. Enter Name.

     2. Add Rate.

     3. (Optional) Click the Add scheduling toggle to enable the option to schedule the delivery or pickup for a specific date and time.

     4. (Optional) Select the This is a pickup order checkbox to indicate that the order will be picked up instead of delivered.

3. Click Add.

   

Add a tip to an order by selecting a predetermined percentage or entering a custom amount. The tip is calculated based on the subtotal before the tip, excluding discounts, coupons, and fees.

1. Click Manage Tips under Order Summary.

2. Select the amount.

3. Click Save.

   

Apply as many or as few fees as necessary to an order, such as service charges, handling fees, or delivery fees.

1. Click Add Fees under Order Summary.

2. Enter a Name and Amount.

3. Click Apply.

   

Provide your customer with a discount. Note that it is not possible for customers to redeem a coupon on a manual sale, but you can replace this with a discount of the same value.

1. Click Add Discount under Order Summary.

2. Enter the discount amount.

3. (Optional) Enter a note about the discount (not visible to customers).

4. Click Apply.

   

Yes. Once you’ve entered the details for a manual order (e.g. over the phone), you can assign DoorDash Drive to handle the delivery.

Note: DoorDash Drive is available only for prepaid orders.

To update the delivery method to DoorDash Drive:

1. Go to Online Orders in your site's dashboard.

2. Click the More Actions icon

   

   .

3. Select Delivery with DoorDash Drive.

4. Click Yes, Continue to update the delivery method to DoorDash Drive.

5. Enter the time for How soon should a driver pick up the order?.

6. Click Submit.

   

Set an automation to send the customer a pre-installed email once you create a manual order.

Yes. Manual orders automatically print on a thermal printer when connected to your mobile device via the Wix app. If auto-print is enabled, orders will be printed for the selected location.