Wix Restaurants: Adding and Setting Up Wix Restaurants Orders

1. Select As soon as possible (ASAP) or scheduled for later.

2. Set the Scheduling rules:

   • Estimate How quickly can orders be prepared? to inform customers who are placing orders.

   • Click the How far in advance can orders be scheduled? drop-down and select how far into the future an order can be scheduled.

3. Click Save.

Tip: Delivery time is added separately.

1. Select As soon as possible (ASAP) only.

2. Set the Scheduling rules to estimate How quickly can orders be prepared? to inform customers who are placing orders.

3. Click Save.

1. Select Preorder only.

2. Set the Scheduling rules:

   • Set your lead time.

     Tip: Use this option if you only accept same week orders (e.g. Order by Wed. to get a weekend picnic basket).

   • Choose the length of your pickup or delivery window.

     Tip: Your last window may be shorter. For example, if your business is open from 12-19 and you choose a 2-hour window, the last window will only be 1-hour long.

3. Click Save.

   

Set up times when customers can pick up their orders from your restaurant.

1. Enable the toggle under Pickup to activate the option on your site.

   Note: Disabling the toggle turns off pickup for customers. You can temporarily deactivate it (along with each delivery area).

2. Click the Edit icon

   

   .

3. Set up your pickup hours and settings (e.g. order minimum, pickup instructions).

4. Click Save.

   

Set multiple delivery areas, each with unique fees and times. Then, configure your delivery hours and settings.

1. Enable the toggle under Delivery to activate the option on your site.

   Note: Disabling the toggle turns off delivery for customers. You can temporarily deactivate it (along with each delivery area).

2. Set up where you deliver:

   1. Click + Add a Delivery Area.

   2. Enter the geographic area (e.g. name, define area).

   3. Click Save.

3. Set your delivery details and settings (e.g. estimated delivery time), then click Save.

Let your customers scan a QR code at your restaurant and place their order from their own device. You manage dine-in orders together with your regular online orders, while keeping them clearly marked as dine-in.

1. Enable the toggle next to Allow dine-in orders.

2. Click the Edit icon

   

   to set up your dine-in options.

3. Choose what to do next:

   • Dine-in hours: Decide when dine-in should be available – your regular schedule or custom days and hours.

     • Select the checkboxes next to the relevant days and edit the existing times.

     • Add more time slots by clicking the Add icon

       

       .

     • Quickly apply the same hours to other days by clicking the Copy icon

       

       .

   • Dine-in settings: Enter instructions for your customers to see when they place a dine-in order. For example, share how customers can get their order once it's ready. You can also require the customer's seating information (their table number, room number or your own requirement).

   • QR code: Click the Download QR code icon to save an image of the QR code. You can print your QR code and place it on the tables of your restaurant so that customers scan it, view your menu and place an order online.

4. Click Save at the top right.

5. (Optional) View and customize the Online Orders page in your editor.

You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site.

1. Click Change Default next to Default method.

2. Select the relevant option under Which method should be preselected when customers visit your site?.

   Note: Customers can navigate freely between the 2 fulfillment methods, regardless of the method you choose to show first.

   

Add closures to block orders on specific dates, holidays or when maximum order capacity is reached

1. Click Manage Closures next to Closures.

2. Click + Add Closure.

3. Enter the closure details (e.g. relevant fulfillment method, date, hours)

4. Click Save.

   

Edit your checkout form, add custom fields and invite customers to subscribe using the available options:

• Customize the checkout form:

  1. Click Edit next to Customer form.

  2. Define mandatory fields, update content, and add custom fields.

  3. Click Save.

• Invite customers to subscribe to your email list:

  • Enable the Subscription opt-in checkbox toggle.

  • (Optional) Select Checked by default to make the checkbox appear selected when customers get to checkout. They can always deselect it.

• Design the top of the checkout page:

  1. Click Edit next to Checkout header and

  2. Decide whether the header shows your Name or Logo.

  3. Align the text on the header to the Side or Center.

  4. Click Save.

Add your policies and choose if customers need to agree to them before placing orders.

1. Select the checkbox next to Checkbox policies you want to display.

2. Enter the text for each policy you chose.

3. (Optional) Add a checkbox that requires customers to agree to your policies:

   1. Select the Policy agreement checkbox.

   2. Select the Checked by default to make the checkbox appear selected when customers get to checkout. They can always deselect it.

4. (Optional) Add a link to the footer with your contact details:

   1. Enable the Contact us toggle.

   2. Enter the relevant information.

Create invoices automatically, accept gift cards or save customers’ cards on file:

• Enable the Invoices toggle to automatically create invoices for new orders.

• Enable the Gift cards toggle to let customers pay for their orders with a gift card.

• Click Go to Accept Payments to manage your payment methods.

Yes. You can allow customers to leave tips at checkout, offering preset options for easy selection.

1. Go to Restaurant Orders Settings in your site's dashboard.

2. Click Tips next to Checkout to get started.

Policies appear as clickable links in the checkout footer.

Yes. When you upload a logo to the Business Info page, it will be displayed at the top of your Checkout Page instead of your site name.

To upload a logo:

1. Go to your site's dashboard.

2. Click Settings.

3. Select Business Info.

4. Click Upload Image next to Logo.

5. Upload an image and click Choose File.

6. Click Save.

You can choose which updates to receive from both your dashboard and the Wix app. This includes important order notifications, such as when a new order is submitted. You can customize your notification preferences for email and desktop, and opt for sound alerts and push notifications using the Wix app. Learn more about managing your notification preferences.

Notes:

• All notifications are turned on automatically, but you can toggle off the ones you don't need.

• Notification preferences affect only your site and account, not site collaborators.

The Wix Restaurants Orders app includes pre-installed outgoing notifications to update your customers about their orders and keep site collaborators (e.g. kitchen staff) in the loop. You can manage, edit, and duplicate these notifications, including custom ones you create. Learn more about managing your outgoing notifications.

For your site to start accepting orders, make sure least one fulfillment method (Pickup or Delivery) must be turned on for your site to accept orders.

Yes. You can pause or resume online orders anytime per location. Pausing shows your Online Orders page as closed. Resuming reopens ordering based on your regular hours.

To pause online orders:

1. Go to Online Orders in your site's dashboard.

2. (If relevant) Click the Online Orders drop-down and select the relevant location.

3. Click the Accepting orders drop-down menu and select Pause Orders.

4. Click Pause Orders again to confirm.

To resume online orders:

1. Go to Online Orders in your site's dashboard.

2. (If relevant) Click the Online Orders drop-down and select the relevant location.

3. Click the Ordering paused drop-down menu and select Resume Orders.

4. Click Resume Orders again to confirm.