Wix Events: Troubleshooting Missing Emails

To start, go to the relevant event and check that you are set up to receive notifications when someone RSVPs.

Tip: If you are set up to receive email alerts daily, you will not receive a notification immediately each time a guest RSVPs.

Send yourself a test email to make sure that your email address is receiving regular emails.

Check to see if the email notification is in your spam / junk / bulk / promotions folder. If it is, make sure you whitelist the email address: wix-team@notifications.wix.com .

Tip: Try searching for missing emails using the wix-team@notifications.wix.com email addresses.

Email notifications are sent to the email address you entered in the General Info tab in your site's dashboard. To learn how to access the General Info tab or change the email address, click here.

For testing purposes, try changing your business email in general info settings, preferably under a different domain (for example, if it's a Gmail address, test one that is not Gmail). Then complete a test registration to check if you receive email notifications to the other email address.

First, go to the relevant event and check that the default emails are set up correctly. Learn How

If a guest informs you that they didn't receive emails about the event, check the following:

• Spam: Ask your guest to check if the email notification is in their spam/junk/bulk/promotions folder. If it is, ask them to whitelist this email address: notifications@wixevents.com.

• Mailbox not working: Ask your guest to make sure their email is working in general by trying to receive a test email.

• Incorrect email: Ask your guests to make sure they are checking the email address they used to register for the event.

You can register for your own event to see if you receive the confirmation email. To make a test purchase for an event with tickets, you can use the manual payment method.

For us to best assist you, it helps to have the following information ready:

• For which event are the emails missing?

• What type of emails that appear to be missing?

• Which email addresses didn’t receive emails (please include all addresses that have been tested)?

• (If relevant) When (at what time) did you stop receiving alert notifications?