Wix Events: Managing Ticket Orders

Mark an order as paid once you have received payment from your guest (for offline payment).

1. Select the checkbox next to the relevant order(s).

2. Click Mark as Paid.

3. Click Mark as Paid to confirm.

Remove an order if the guest is no longer attending and wants to cancel. If you've set set a limit on ticket orders, the limit is automatically adjusted when the order is removed, making the spot(s) available again.

1. Select the checkbox next to the relevant order(s).

2. Click Remove From List.

3. Click Remove Order to confirm.

   

Note: Orders are permanently removed and you will not be able to restore them.

Resend all tickets associated with a specific order. If the order was for multiple guests, all guests receive another email with the ticket.

1. Hover over the relevant order and click View.

2. Click the More Actions drop-down at the top and select Resend Tickets.

3. Click Resend to confirm.

   

1. Go to Events in your site's dashboard.

2. Click Manage next to the relevant event.

3. Click the Orders tab.

4. Click the Filter by drop-down and select the relevant option.

"Pending" means the guest has made an online payment, but the payment hasn't been fully received yet. If the status remains "Pending" for over 2 hours, it will change to "Declined," and the tickets will become available for others.

"Processing" indicates that the guest has completed the payment, and it is being processed by the payment provider. Once the payment is confirmed, the status will update automatically.

An order will be marked as "Not Paid" if:

• The guest chose the Manual Payment method.

• You added the guest manually (e.g. from your site's dashboard).

1. Go to Events in your site's dashboard.

2. Click Manage next to the relevant event.

3. Click the Guests tab.

4. Hover over the relevant guest and click View.

5. Click the More Actions drop-down and select Remove Guest.

6. Click Remove Guest to confirm.

   Notes: Removing a guest cancels their individual ticket and puts it back on sale. Any other tickets in the same order remain reserved.

1. Go to Events in your site's dashboard.

2. Click Manage next to the relevant event.

3. Click the Orders tab.

4. Click the Filter by drop-down and select Removed.