Wix Bookings: Sending SMS Notifications to Clients

Make sure these toggles are enabled so your clients can automatically receive SMS notifications for these actions:

• Send clients an SMS confirmation when they book: Clients receive an SMS confirming their booking.

• Notify clients when their booking is canceled: Clients receive an SMS when they cancel their booking.

• Let clients know their booking request is pending confirmation: When appointments require approval, clients receive an SMS once their request is under review.

• Let clients know their booking request has been approved: Clients receive an SMS once you approve their pending booking request.

• Let clients know their booking request has been declined: Clients receive an SMS once you decline their pending booking request.

• Remind clients about upcoming sessions: Automatically send SMS notifications 24 hours before a session. This is a great way to provide better customer service and make sure clients never miss a session.

  Note: Reminders are only sent for bookings made once this automation has been activated.

Make sure you enable the relevant toggles, then choose your action on your booking calendar, and select the Notify client via SMS checkbox to send an SMS notification.

• Send clients an SMS confirmation when they book: Notify clients with SMS when you book a session from your booking calendar.

• Notify clients when their booking is canceled: Notify clients with an SMS when you cancel their booking.

• Notify clients of changes to their booked appointment or class: Notify clients with an SMS if you make any changes to their appointment or class.

• Notify clients when there's a change to their course: Notify clients with an SMS if you make any changes to their course.

Yes, you can. In the phone number section of the booking form, select the Make this a required field checkbox.

Note: If at least one SMS notification is turned on, phone numbers become automatically required when clients book a service online.

The option to select the Notify client via SMS checkbox might be unavailable for several reasons, including:

• If your client has asked in the past to opt out of communication.

• If your client doesn't have a valid country code with their phone number.

• If you've hit your SMS quota for the month.

• If you or your staff, make the booking and don't enter a valid phone number for your client.

• If you did not enable the Active toggle for this action in your booking settings.

Tip: Hover over Notify client via SMS to see the reason.

The messages are sent to your customers from a generic Wix phone number. This number cannot be changed.

Clients receive the SMS reminder at the phone number they enter in your booking form.

You cannot customize the SMS text, timing, and "sent from" number. However, you can create more advanced SMS reminders using the Omnisend app.

Yes. Your monthly SMS quota is determined by:

• The number of texts included in your site plan.

• The number of texts included in any standalone SMS plan you've purchased. Learn more about your SMS notification quota.

Your SMS quota renews on the 1st of each month, regardless of when you purchased a site upgrade or an SMS plan.

When your quota is renewed, or "topped up", it will never exceed the total of the quotas in both plans.

For example, Frank purchased a site upgrade that includes 50 texts on February 10th. He then purchased an SMS Starter plan on February 20th, adding 500 texts to his quota (550 in total). On March 1st, his quota will be "topped up" to a maximum of 550 SMS messages. Learn more about your SMS notification quota.

No, any unused messages will not roll over to the next month. When your quota renews, it will never exceed the total of the quota(s) in your plan(s).

SMS notifications are sent in your contact's preferred language. If their preferred language isn't one of your site's languages, the SMS will be sent in your site's main language.

You can only send SMS reminders 24 hours before a session starts. Currently, you can not customize the timing of SMS notifications.

Yes, you can send SMS notifications to multiple participants. For example, if you update a class time, select the Notify clients via SMS checkbox. If some participants haven't provided a phone number or have opted out of receiving communications, you will see a notification letting you know some participants are not able to be notified.

Pay links are only included if:

• You have a payment method that accepts online payments (such as Wix Payments or PayPal).

• The order still has an unpaid balance.

• Your site has been published.