Wix Bookings: Allowing Clients to Cancel or Reschedule Sessions

1. Select the checkbox next to Allow clients to cancel their own bookings online.

2. Click the Who can cancel dropdown and select the relevant option (Anyone / Only site members).

3. Click the How late can they cancel dropdown and select a fixed timeframe (Anytime / a fixed timeframe / Custom).

4. Set the Booking window:

   1. Click the Clients can start booking from dropdown and select the relevant option.

   2. (Optional) Click the until dropdown and select the cut-off time before a session starts.

5. Click Save.

1. Select the checkbox next to Allow clients to reschedule their own bookings online.

2. Click the Who can reschedule dropdown and select the relevant option (Anyone / Only site members).

3. Click the How late can they reschedule dropdown and select a fixed timeframe (Anytime / a fixed timeframe / Custom).

4. Set the Booking window:

   1. Click the Clients can start booking from dropdown and select the relevant option.

   2. (Optional) Click the until dropdown and select the cut-off time before a session starts.

5. When ready, click Save.

Yes. When your site has a members area, clients can log in to their personal My Bookings page and make changes to their bookings. From there, they can view upcoming and past bookings. For upcoming bookings, they can click Reschedule or Cancel booking to manage bookings without contacting you directly.

No. Non-members can manage their bookings themselves using the personal booking link in their email. The link opens a secure page where they can view the booking details and cancel or reschedule based on your booking policy.

Clients cannot reschedule sessions in 2 cases:

• The session was paid for with different price options (e.g. a mix of drop-in and plan credits).

• The service is set to Manually approve or decline booking requests.

  Note: If the session is part of a multi-appointment booking, it cannot be modified for non-member clients.

To avoid last-minute cancellations, set a cancellation policy that includes cancellation and no-show fees.

Yes. Clients can also book, reschedule, or cancel attendance at their upcoming sessions using the Wix mobile apps (like Spaces by Wix & Fit by Wix).

When clients cancel sessions booked using pricing plans, the session is added back into their pricing plan allowance.

Clients can manage their bookings via the 'Manage Booking' button in all booking confirmation emails, session reminders, and session change notifications.

• Non-members: When they click the button, they’re taken to a secure page where they can view, cancel, or reschedule their booking.

• Members: When they click the button, they’re directed to their booking area within their account.

If your automation was edited before February 2026, the 'Manage Booking' button does not appear automatically in those emails.

To include the button, you can:

• Recreate the automation.

• Revert the automation to default.

• Add a button with the dynamic parameter "Manage booking link".