Wix Bookings: Adding and Managing Waitlists for Classes
Waitlists help keep your classes full by allowing clients to join when spots open up. If a participant cancels or reschedules, clients on the waitlist are notified in order. You control how long each client has to book before the spot is offered to the next person. If no one claims the spot, it becomes available to the public.
Note:
Clients can only join a waitlist via a Wix mobile apps. This option isn't available on desktop.
Allowing waitlists for class bookings
To get started, enable waitlists for your class from your booking settings. Then, decide how many participants can join the waitlist and how long a spot remains open for a client before it's offered to the next person.
Important:
Clients can only join waitlists through a Wix mobile app (e.g. Spaces by Wix, your native mobile app). To enable this feature, you need to have an agenda widget on your mobile site. Clients cannot join waitlists through the services or upcoming sessions widgets on the website or desktop.
Dashboard
Go to Booking Policies in your site's dashboard.
Click the relevant policy you want to edit.
Scroll down to the Waitlist section.
Click the checkbox next to Allow clients to join a waitlist for fully booked classes.
Set the Maximum waitlist capacity.
Click the An open spot will be held for drop-down and choose a booking time limit before the spot is offered to the next client on the waitlist.
Click Save.
Wix app
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Booking Services, or tap Catalog and select Booking Services.
Tap Settings at the top.
Tap Booking Policies.
Tap the More Actions icon
next to the relevant policy.
Tap Edit.
Scroll down and tap the Allow clients to join a waitlist checkbox.
Tap the Max. waitlist capacity field and enter the maximum number of clients you can have in the waitlist at one time.
Tap the An open spot will be held for drop-down and choose a booking time limit before the spot is offered to the next client on the waitlist.
Tap Save to confirm.
Wix Studio app
Go to your site in the Wix Studio app.
Tap Manage.
Tap Booking Services, or tap Catalog and select Booking Services.
Tap Settings at the top.
Tap Booking Policies.
Tap the More Actions icon
next to the relevant policy.
Tap Edit.
Scroll down and tap the Allow clients to join a waitlist checkbox.
Tap the Max. waitlist capacity field and enter the maximum number of clients you can have in the waitlist at one time.
Tap the An open spot will be held for drop-down and choose a booking time limit before the spot is offered to the next client on the waitlist.
Tap Save to confirm.
Managing your waitlist
Manage your waitlist to keep sessions full and minimize wait times. You can manually add clients, move them into sessions (even fully booked ones), or remove them to free up space. This ensures open spots are filled quickly and efficiently.
Dashboard
Go to Booking Calendar in your site's dashboard.
Click the relevant session in your calendar.
Click Manage next to participants.
Click the Waitlist tab at the top.
Choose what you want to do next:
Add a participant to the waitlist
Click + Add to Waitlist at the top right.
Choose what you want to do:
Add an existing client: Enter the name of the client and select them from the list.
Add a new client:
Click the Name field.
Select + Add Contact from the drop-down, enter the client's details and click Save.
6. Click Save.
Add a participant in the waitlist to a session
Hover over the client and click Add to Session.
Edit the relevant details:
Click the Payment drop-down under How do you want to charge your client?. Then select the relevant payment option:
Charge with invoice: Email or print out the invoice for a client.
Use client's plan: Use a client's pricing plan or membership package to pay for the session as soon as it is scheduled.
Use client's plan later: Charge a client from their pricing plan or membership package through the Manage Participants page.
Collect payment later: Charge a client from the Manage Participants or Orders page.
Mark as paid: Select this option if the client has paid in-person for the session.
(Optional) Notify your client that they've been moved from the waitlist to a session:
Click the Notify via message checkbox to send an SMS or WhatsApp notification.
Click the Notify via email checkbox to send an email.
Click Save.
Remove a participant from the waitlist
Click the More Actions icon
next to the relevant participant.
Click Remove.
Click Remove to confirm.
Wix app
Go to your site in the Wix app.
Tap Manage
at the bottom.
Tap Booking Calendar.
Tap Calendar.
Tap to select the relevant session.
Tap Manage Participants.
Tap the Waitlist tab.
Add a participant to the waitlist
Tap the Add icon
at the top right of the screen.
Tap to select the relevant member.
Tap Add Participant to confirm.
Add a participant in the waitlist to a session
Tap the relevant member to add to the session from the waitlist.
Tap Add to session.
(Optional) Tap Notify participant with an email to send an email to your client with the session details.
(Optional) Tap Mark as checked in to check your client in for the session when you move them from the waitlist to the participants list.
Tap Add Participant to confirm and notify the client that they have been added to the session.
Remove a participant from the waitlist
Tap the relevant member you wish to remove from the waitlist.
Tap Remove from waitlist.
Wix Studio app
Go to your site in the Wix Studio app.
Tap Manage.
Tap Booking Calendar.
Tap to select the relevant session.
Tap Manage Participants.
Tap the Waitlist tab.
Add a participant to the waitlist
Tap the Add icon
at the top right of the screen.
Note: If no one is on the waiting list, you can also tap Add to Waitlist.
Tap to select the relevant member.
Tap Add Participant to confirm.
Add a participant in the waitlist to a session
Tap the relevant member to add to the session from the waitlist.
Tap Add to session.
(Optional) Tap Notify participant with an email to send an email to your client with the session details.
(Optional) Tap Mark as checked in to check your client in for the session when you move them from the waitlist to the participants list.
Tap Add Participant to confirm and notify the client that they have been added to the session.
Remove a participant from the waitlist
Tap the relevant member you wish to remove from the waitlist.
Tap Remove from waitlist.
FAQs
Click a question below to learn more.
Can clients join waitlists on their desktop and mobile apps?
Clients can only join a waitlist through a Wix mobile apps. If they try booking from your site, they'll be prompted to download the app.
Can clients join waitlists without the agenda widget?
No, clients need the agenda widget to join waitlists through one of the Wix mobile apps (e.g. Spaces by Wix, your own native app).
Why can’t I select the message notification option when adding clients from the waitlist to a session?
Make sure messaging notifications are enabled in your settings and verify that the client has a valid phone number with a country code.
To enable SMS notifications for waitlist participants:
Go to Booking Settings in your site's dashboard and select Notifications you send.
Click the SMS tab.
Toggle on Send clients an SMS confirmation when they book.
To enable WhatsApp notifications for waitlist participants:
Go to Booking Settings in your site's dashboard and select Notifications you send.
Click the WhatsApp tab.
Toggle on Send clients an WhatsApp confirmation when they book.
Can I add a waitlist for appointment and courses?
You can create waitlists for classes and appointments, but not for courses. If you'd like this feature, vote for it here.
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