Wix App: Troubleshooting

If you can't see push notifications on your device's notification screen try the following steps:

1. Make sure you have enabled push notifications for the Wix app in the general notification settings of your phone. This differs from one device to another.

2. Check your site notification settings in the Wix app:

   1. Go to your site in the Wix app.

   2. Tap your profile icon at the top.

   3. Tap Notification Settings under App Settings.

   4. Select your site from the list (if you have more than one).

   5. Enable the Allow Push Notifications toggle to allow site notifications to your mobile device.

   6. (Optional): Manage the notification settings for the apps on your site by enabling or disabling the toggle next to the app's name.

Note: If you had both Spaces by Wix and the Wix app downloaded and stopped receiving push notifications after uninstalling the Wix app, re-download the Wix app and try again.

If you aren't getting notified about site visitors, first make sure you've added Wix Chat to your site. You won't be able to see live visitors without the Wix Chat app.

Learn more about resolving live site visitor issues in the Wix app.

Every site you create can be found in the Wix app. If you have multiple sites, you can switch between them using the site drop-down at the top.

1. Open the Wix app.

2. Tap the site drop-down at the top.

   

3. Tap the site you want to manage from your site list.

1. Go to the Apple App Store (on iPhone) or Google Play (on Android).

2. Search for "Wix app."

3. Click Update (if available).

   Note: If there's no option to update it means you're running the most up-to-date version of the app.

The Wix app is supported on:

• iPhone: iOS 11 and above

• Android: 6.0 and above

1. Go to your site in the Wix app.

2. Tap your profile icon at the top.

3. Tap Log Out at the bottom.

4. Log back in using your Wix account credentials.

5. (If the issue isn't resolved) Restart your mobile device.

For Android devices:

1. Long press the app icon on your device's home screen.

2. Tap App Info.

3. Tap Storage and cache.

4. Tap Clear cache.

5. Log back in using your Wix account credentials.

For iOS devices:

1. Go to Settings

2. Tap Safari

3. Tap Clear History and Website Data.

For us to best assist you, it helps to have the following information ready:

• A description of the steps you took before the issue occurred, so we can try to recreate it.

• A screenshot of the issue.

• (Notification issues) Specify which notifications you're not receiving.

• The manufacturer and model of your mobile device (e.g. Apple iPhone 6s, Samsung Galaxy S4).

• The operating system of your mobile device (e.g. Android 15).

• Your connection type (e.g. WiFi, 4G, 5G) and the name of your mobile network (if using a mobile connection).

• Your location.

• The version of the Wix app you’re using:

  1. Go to your site in the Wix app.

  2. Tap your profile icon at the top.

  3. Tap About the app under Help & Feedback.

  4. Scroll down to the bottom of the screen and copy the number next to Version.