Connecting a domain

Managing domains

Viewing and Updating Your Wix Domain Contact Information

You can keep your Wix domain's contact information up to date from the Domains page in your Wix account. Your changes are saved right away, but some updates need to be confirmed by email before they take effect (for example, changing your email address).

Important:

Changing your contact information locks your domain for 60 days, in which time it is not possible to transfer your domain away from Wix. Learn more about ICANN's 60-day lock policy.
Please see the FAQs section at the bottom of this page for important information about updating the following domains: .fr, .com.br, .com.au, .at, .it.

Viewing and updating your domain contact information

You can view and update the contact information for any domains that you have purchased or transferred to Wix.

To view and update your domain contact information:

Go to Domains in your Wix account.
Click the Domain Actions icon
next to the relevant domain.
Click Edit contact info.
Note: If this option is missing, your domain was purchased elsewhere and you must contact your domain host to update the contact information.

Screenshot showing the More Actions dropdown beside a domain in a Wix account. The Edit Contact Info option is highlighted.

Edit your contact information.
(Optional) Use different contact information for your Technical or Administrative contacts:
1. Deselect the Use registrant contact info checkbox below the relevant contact type.
2. Enter the person's contact details.
Click Save.

Note:

As a domain registrant owner, you are required to confirm your domain contact info within two weeks after registering the domain. If not confirmed within two weeks, the domain and any business email attached to it may go offline. In case that happens, to ensure you can still receive a confirmation email, we recommend using an email address that is not associated with your domain as your registrant contact email (e.g. gmail.com).

FAQs

Some domains have restrictions or additional requirements to consider. Click a question below to learn more about updating contact information for your domain.

Do I need access to my old email when updating my email address?

Yes. When you update your domain contact information, some changes require you to confirm the update by email. When you change your contact email address, a confirmation email will be sent to both the old and new address. You'll need to confirm the change from both emails.

If you need to update your email address and you no longer have access to the old email, contact us and we'll be able to help.

How do I update contact info for my .at domain?

You can update your contact information by downloading a form and sending it to Wix Customer Care. Learn more about updating your information for .at domains.

How do I update contact info for my .com.au domain?

The process for transferring ownership of these domains requires that you contact Wix Customer Care directly. This is due to restrictions on who can use a .com.au domain. Learn more about transferring ownership of a .com.au domain.

How do I update contact info for my .com.br domain?

Contact information must be updated with registro.br first. You can then notify Wix and we'll update the information in our system. Learn more about updating your information with registro.br.

How do I update contact info for my .it domain?

To update information related to a .it domain, contact Wix Customer Care and provide us with the information you need to change in written form.

How do I make new changes to the contact info for my .fr domain?

If you have a .fr domain, certain changes must go through a 15-day approval process. It is not possible to make further updates until the 15-day period has ended. This only applies to first name, last name, email address, and company information. Once the 15-day period has ended, you'll be able to make new changes to this information.

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