Using reCAPTCHA in the Wix Sign in Process
Wix uses Google's reCAPTCHA tool to help protect against potential spam and other types of automated abuse. It's a short test that shows you a sequence of numbers, letters, a combination of numbers and letters, or an image. You complete the test before you log in to verify that you're a real person.
For text-based tests, you must type exactly what you see in the CAPTCHA image to complete the login process. When you're done, press the enter key on your keyboard.
For images, a common test is to click each part of the image in which a specific object is present. Click all relevant parts of the image to complete the test.
You can also click the audio button to listen to an audio CAPTCHA option. The set of numbers is read out and you must enter the numbers you hear in the provided space. When you are done, press the enter key on your keyboard.
Troubleshooting reCAPTCHA issues
If you're having issues using the sign-in reCAPTCHA, try the following:
Try reloading the CAPTCHA
If there's an error with your CAPTCHA, you may not be able to solve it.
You can try clicking the reCAPTCHA button to get a new CAPTCHA.
Make sure that you enabled cookies in your browser
If your browser is set to block third-party cookies, you may have trouble logging in to your Wix account. Enable cookies to make sure you can log in successfully.
Enable cross-site tracking in your browser
Cross-site tracking is a technique that websites and online services use to collect information about your browsing habits across multiple websites. They typically do this by using cookies and other tracking technologies.
Follow the steps below for enabling cross-site tracking for your browser.
Google Chrome:
Open the Chrome browser on your computer.
Click the More Actions icon
in the top right.
Select Settings.
Select Privacy and security in the left sidebar.
Select Cookies and other site data.
Disable the Send a "Do not track" request with their browsing traffic toggle.
Safari:
Open the Safari browser on your computer.
Select Safari.
Select Settings.
Click Privacy.
Uncheck the Prevent cross-site tracking box.
Mozilla Firefox:
Open the Firefox browser on your computer.
Click the Menu button
.
Select Settings.
Select Privacy & Security.
Click Only when Firefox is set to block known trackers.
Microsoft Edge:
Open the Edge browser on your computer.
Select the Settings and More icon
.
Select Settings.
Select Privacy, search, and services.
Select Balanced under Tracking prevention.
Make sure you're on the correct Wix login page
If you previously saved Wix's login page as a bookmark on your browser, the link may be out of date.
Go to Wix.com and try signing in again there.
Note:
If you've followed these steps still can't use reCAPTCHA to sign in to your Wix account, you can try troubleshooting general sign-in issues.
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