Using a Passkey to Log In to Your Wix Account
Passkeys let you log in to your Wix account without entering a password. With a passkey, you can use your device's built-in security features (fingerprint, facial recognition, or your device PIN) to sign in to your account quickly and securely.
Use a passkey in conjunction with 2-step verification to help you avoid scams and stolen passwords. You can also sync your passkeys so you can log in with multiple devices.
Before you begin:
You will be prompted to confirm your email when you enable passkeys, so make sure it's correct and update your email address if required.
You need to use a device that supports passkeys (e.g. Windows Hello, Touch ID and Face ID for Mac/iPhone, or fingerprint and screen lock for Android.)
Enabling passkeys
Start using passkeys by enabling the option on the Account Settings page of your Wix account.
To enable passkeys:
Go to Account Settings in your Wix account.
Scroll to the Enable logins with passkey section and click Create Passkey.
Enter your password to verify it's you and click Next.
Click Continue.
Follow the on-screen instructions to finish creating your passkey.
Note: The prompt to set up your passkey may open in a separate window, so make sure your browser allows pop-ups.
Note:
Wix does not store any biometric login data or device PINs. These are stored on your device only and are used to verify that you're logging in to your account.
Adding a new passkey
You can add more passkeys for other devices at any time from the Account Settings page.
To add a passkey:
Go to Account Settings in your Wix account.
Scroll to the Passkeys section and click Add Passkey.
Enter your password to verify it's you and click Next.
Click Continue.
Follow the on-screen instructions to finish creating your new passkey.
Note: The prompt to set up your passkey may open in a separate window, so make sure your browser allows pop-ups.
Logging in to your Wix account with a passkey
Sign in to your account with your passkey from the Wix login page or Wix app. You'll verify your login on your device using a passkey, and not on the Wix login page.
To log in with a passkey:
Wix.com
Go to Wix.com.
Click Log In at the top right.
In the email field, click Use a passkey.
Follow the prompts on your device to sign in to your account.
Tip:
If you don't see the Use a passkey option, you can enter your email address and click Continue with Email. You'll see the prompt to log in with your passkey on the following screen.
Wix app
Open the Wix app and tap I Already Have a Wix Account to log in.
Follow the prompts on your device to sign in.
Tip:
To sign in using your email address and password instead, close the passkey pop-up on your device and tap Continue with Email.
Deleting a passkey
Delete a passkey at any time from the Account Settings page of your Wix account.
To delete a passkey:
Go to Account Settings in your Wix account.
Click the More Actions icon
next to the passkey you want to delete.
Click Delete.
Note:
Deleting a passkey removes it from your Wix account only. You won't be able to sign in using a passkey that has been deleted, but Wix is unable to remove passkeys from your device. To completely delete a passkey, check the steps for your specific device.
FAQs
Click a question below to learn more about using passkeys with your Wix account.
Where can I see all of my passkeys?
You can view all of your passkeys on the Account Settings page. This is a list of passkeys that have been created for your account. You can view, rename, and delete passkeys here from a web browser.
Note: While you can create and manage passkeys from your account, passkeys are stored on your device only and not in your Wix account. Most devices allow you to search for all stored passkeys. Go to the settings screen or app on your device and search for 'passkeys'.
What does passkey 'synced across devices' mean?
If a passkey is 'synced across devices', your passkey can be used from any device on the same platform and logged in to the same account.
For example, if you create a passkey using an iPhone and the passkey is synced in iCloud, you can log in using any device which is logged in to the same iCloud account.
If you use another platform (like Android), you'll need to add a new passkey for that system. Your new passkey can be used across any device logged in to the same Google account.
Note: Passkeys can also be saved locally. Local passkeys are labeled 'Only on this device' on your Account Settings page. A local passkey can only be used from that specific device.
Why does my passkey not work?
If you have a passkey listed in Account Settings which isn't working, it's possible you deleted it from your device. When you delete a passkey from your device, it still appears on your list of passkeys for your Wix account. Check that the passkey is still available on your device.
What happens if I lose the device my passkey is stored on?
If you lose your device, you'll still be able to access your account by logging in using your email and password or social logins (Google, Facebook, Apple). You can also use other 2-step verification methods to verify your identity.
If your passkey is synced, you can use it from another device or restore it to a new device. For example, if you use an Apple device and your passkeys are synced to your iCloud account, you can use any other device connected to your iCloud account to sign in to your Wix account.
If your passkey was saved locally, you won't be able to use it to log in anymore. However, you can still sign in using your email address or social logins. We recommend deleting passkeys for lost devices to keep your account secure.
Can I rename my passkeys?
Yes. Renaming your passkey is a great way to keep track of which device you used to set it up.
To rename your passkey, go to Account Settings in your Wix account, click the More Actions icon
next to the passkey you want to rename, enter the new name, then click Save.
Can I still log in using my email address and password?
Yes. When you enable passkeys, you can continue to log in using your email and password, and social logins like Google, Facebook and Apple.
Click Cancel when the passkey login screen appears and you'll be able to enter your email address and password.
If you have 2-step verification enabled you can use your passkey to verify your login, or choose another 2-step verification method.
How do I use 2-step verification with passkeys?
As well as using passkeys to sign in to your account, any passkey you create can be used as a second authentication factor when signing in to your account with an email and password.
To use a passkey as a verification method, you need to enable 2-step verification for your account and have another verification method added.
When you sign in with your email address and password, click Verify with Passkey to verify your identity.
If you would prefer to use a different verification method, choose one of the other on-screen options (such as verifying with the Wix app or SMS code).
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