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Managing your account

Changing your account settings

Using 2-Step Verification for Your Wix Account


Add an extra layer of security to your Wix account with 2-step verification. Confirm your identity when you sign in from a device that Wix doesn't recognize. Use a code sent to your phone or email, or approve a notification in the Wix app.


The account security area of Account Settings, with the Passkeys and 2-step verification sections.


Enabling 2-step verification


Choose how you want to verify your identity: through the Wix app, by SMS, with an authenticator app, or by email. You can turn on more than one method, so you're never locked out if one isn't available. You can also set up a passkey to verify your login without a code.


To enable 2-step verification:


Dashboard


  1. Go to Account Settings in your Wix account.

  2. Scroll down to 2-step verification.

  3. Click Enable next to the method you want to use:

    • Verify logins with the Wix app: Get a push notification to approve your login in the Wix app.

    • Verify logins by phone (SMS): Get a verification code sent by text message to your phone.

    • Verify logins with an authenticator app: Use an authenticator app to generate a verification code.

    • Verify logins by email: Get a verification code sent to your Wix account email address.

  4. Follow the instructions on screen.


The 2-step verification section of Account Settings, showing the four verification methods and whether each is enabled.

Wix app


  1. Go to your site in the Wix app.

  2. Tap your profile at the top left.

  3. Tap Manage Account Settings.

  4. Tap 2-Step Verification.

  5. Tap the method you want to use:

    • Wix app: Get a push notification to approve your login.

    • SMS: Get a verification code sent by text message to your phone.

    • Authenticator App: Use an authenticator app to generate a verification code.

    • Email: Get a verification code sent to your Wix account email address.

  6. Follow the instructions on screen.


The 2-Step Verification screen in the Wix app, listing the Wix app, SMS, Authenticator App and Email methods.


Signing in to your Wix account with 2-step verification


Once 2-step verification is on, signing in takes one extra step: confirm it's you. Approve the login in the Wix app, or enter the code sent by SMS, authenticator app, or email.


To sign in with 2-step verification:


  1. Sign in to the Wix login page.

  2. Select your preferred method of verification:

    • Passkey: Verify your identity using a passkey saved to your device or password manager. Set up a passkey if you haven't already.

    • WhatsApp: Get a verification code sent to your WhatsApp account.

    • Wix app: Approve the login request from the Wix app.

    • SMS: Get a verification code sent by text message to your phone.

    • Phone Call: Get a phone call and listen to your verification code.

    • Email: Get a verification code sent to your Wix account email address.

    • Authenticator App: Get a verification code from your authenticator app.

    • Recovery Code: Enter one of your saved recovery codes.

  3. Follow the instructions on screen.


The Choose another way to verify screen listing the eight verification methods.


Editing and disabling 2-step verification


Change your mind, or need to swap devices? Edit or turn off 2-step verification any time from your account settings.


Important:


Disabling all your verification methods leaves your Wix account protected by your password alone.


To edit or disable 2-step verification:


Dashboard


  1. Go to Account Settings in your Wix account.

  2. Scroll down to 2-step verification.

  3. Choose what you want to do next:

    • Edit phone verification: Click Edit next to your phone number, then follow the instructions on screen.

    • Reset your authenticator app: Click Reset App, then follow the instructions on screen to connect your authenticator app again.

    • Disable a verification method: Click the Enabled dropdown next to the method you want to remove, then click Disable.


The 2-step verification section of Account Settings with the Edit, Reset App and Disable options.

Wix app


  1. Go to your site in the Wix app.

  2. Tap your profile at the top left.

  3. Tap Manage Account Settings.

  4. Tap 2-Step Verification.

  5. Tap the method you want to change. Each method shows Enabled or Recommended next to it.

  6. Follow the instructions on screen.



FAQs


Click a question below to learn more about 2-step verification for your Wix account.


Only common email domains (e.g. Gmail, Outlook, and Hotmail) work with 2-step verification. Unsupported domains show a message that your email can't be used, so pick another method or change your email address.


Wix remembers your device for 30 days by default, so you won't need to verify again until then. To verify every time, deselect the Remember this device for 30 days checkbox when you sign in.


You'll only get a verification code if you sign in with your email and password. Signing in with a social login (e.g. Google or Facebook) needs no code.


Your Wix account is protected only by your password.


Locked out, or none of your methods working? Our troubleshooting guide for 2-step verification walks you through how to recover access to your account.


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