Symphony: Choosing a Plan

AI credits are the usage your agents draw on for background work, such as running a task or reaching out to a contact. Learn more about AI credits in Symphony.

Your agents pause their background work until your credits renew or you upgrade. Chatting with Maestro stays free if you have an upgraded plan.

Note: Chatting with Maestro uses AI credits with the free plan. If you are using a free plan, you need to wait for your credits to renew before chatting with Maestro again.

Yes. You can upgrade or downgrade your plan at any time.

There's a free plan you can use to try Symphony for as long as you like.

Plans renew automatically so that your team of agents never experiences downtime. Monthly subscriptions are charged each month, and yearly subscriptions are charged annually. You can view information about your subscription, renewal dates and billing history in your account.

You can change the card details you use to pay for your Symphony plan at any time. If you have an Apple device and paid for your subscription in the App Store, you need to change your payment information in the App Store.

You can also change the billing details your invoices are addressed to. For example, you can change your name, email, billing address, and tax ID where applicable.

To change your payment method:

1. Go to Settings from the sidebar menu.

   1. (On the app) Tap the Settings icon

      

      at the bottom of the menu.

   2. (On web) Click your profile at the bottom of the menu.

2. Click Change or Switch next to your plan's name.

3. Click Change payment method at the bottom of the page.

4. Enter your new payment details and click Save card.

To change your billing details:

1. Go to Settings from the sidebar menu.

   1. (On the app) Tap the Settings icon

      

      at the bottom of the menu.

   2. (On web) Click your profile at the bottom of the menu.

2. Click Change or Switch next to your plan's name.

3. Click Billing details at the bottom of the page.

4. Enter your new billing details and click Save.

Yes. You can cancel your subscription within 14 days of your initial purchase and you’ll receive a refund for the remainder of your subscription.

After 14 days you can turn off auto renew and your plan will expire at the end of your billing period (monthly or yearly). You’ll continue to enjoy your plan’s benefits until your plan expires. You can change your mind any time before then by turning auto renew back on.

To cancel your plan:

1. Go to Settings from the sidebar menu.

   1. (On the app) Tap the Settings icon

      

      at the bottom of the menu.

   2. (On web) Click your profile at the bottom of the menu.

2. Click Change or Switch next to your plan's name.

3. Click Cancel plan at the bottom of the page.

   Tip: You can choose Keep my plan if you change your mind.