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Wix domains

ICANN: Confirming Your Domain Contact Information

All domain registrants are required to confirm their domain contact information within 2 weeks after being registered as the owner. This is as a result of the rules of the Internet Corporation for Assigned Names & Numbers (ICANN).

If your contact information has not been confirmed for a Wix domain, or a domain transferred to Wix, then a confirmation email is sent to your domain contact email address.

Important:

Do not use AOL or Yahoo email addresses for the domain registrant email as they can cause issues with the verification process.

Confirming your contact information

Look for an email from Wix asking you to confirm your contact information. The email is sent to the email address you used to register your domain. If you're not sure which email you used, go to the Domains page in your Wix account to check.

To confirm your contact information:

Sign in to the email account listed as your domain's contact email address.
Click Confirm in the email sent to you titled Confirm Your Domain Contact Information
Note: The confirmation email will be sent from either wix-team@notifications.wix.com or wix-team@registrar.wix.com

Image of email for confirming contact details for domain

Didn't receive an email?

You can resend the email from the Domains page in your Wix account. Click Resend Confirmation Email under the relevant domain, then check your inbox for the confirmation email.

FAQs

Click a question below to learn more about confirming your domain's contact information.

How can I view or change my domain's contact email address?

Learn how to view and update your domain's contact email address.

What happens if I don't confirm my domain's contact email address?

Your domain will be deactivated if you don't confirm your contact information within the first 14 days. An email is sent up to 4 times before the domain is deactivated.

Can I use a custom email address with my own domain as the contact email?

You can use a custom email address for your domain's contact information, however we do not recommend using an email connected to the same domain as the one you're confirming.

For example, if your domain is mybusiness.com, you should not use an @mybusiness.com email address. If your domain goes offline due to the contact email not being confirmed, your mailbox also goes offline. If this happens, we are unable to send you another confirmation email.

We recommend using an alternative email address, such as a free email account like gmail.com.

How long does it take for my domain contact email to be confirmed if my domain was deactivated?

If your domain was deactivated, it may take up to 48 hours for your domain to propagate once you confirm your contact information.

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