Double Charge Appearing on Your Bank Statement

When paying for certain services by credit card, your credit card company may authorize your card for the amount due before the actual funds are taken. The authorization appears on your bank statement and may look like a charge, however no actual funds are taken. It should disappear within a month.

If the authorization does not disappear, please contact your bank for further information.

Note: Charges are made in different currencies depending on your location. The authorization and charge might differ in your local currency due to a change in the exchange rate between the time of the authorization and the charge.

There are a number of reasons why a payment might fail, including an expired credit card or insufficient funds. When a payment is declined, Wix automatically attempts to charge it again a few days later. This continues until the payment is successful.

If you had a failed payment in your account from a previous time, Wix might charge for that amount, as well as your current payment, at the same time. This would lead to two charges appearing on your bank statement in the same month.

You can check to see which service each of the payments are for by checking the invoice number.

If you received a discount for your first site plan purchase during a sale, the sale price is for the first year of service only. All subsequent renewals are at the regular yearly rate. Once you upgrade, you can check your upcoming renewal charges in your account.

We also consolidate your recurring payments into one single charge to avoid multiple transactions. For example, if you have upcoming payments due for a site plan, domain, business email, and paid apps, they may be bundled into one charge.

You can check what the payment was for by checking your invoices. Learn more about viewing your invoices.