Chargebacks in Your Wix Account

A chargeback is a debit or credit card transaction that's reversed by the customer's bank after they dispute a charge on their payment card. This article relates to chargebacks between Wix and its customers.

If you issue a chargeback for a Wix service:

• Your service is canceled immediately.

• You may be liable for fees incurred as a result of the chargeback. Learn more in our Terms of Use.

• Any data that relies on purchased features could be lost.

Important:

Before filing a dispute with your bank or credit card company, always contact Wix Customer Care with any questions concerning a charge from Wix.

Chargebacks for site plan payments

If you perform a chargeback for a payment made for your Premium or Studio site plan, your plan is canceled. When a site plan is canceled:

• Your domain is disconnected from your site

• Your site displays Wix ads

• Your site's storage and bandwidth is limited

• Any other premium features that come with your plan (e.g. Wix Stores) are removed

Want to restore these features?

You must purchase a new site plan with a different payment card.

Chargebacks for Wix domain payments

Upon receiving a chargeback for a Wix domain payment:

• The domain is suspended or removed from Wix for the remainder of its registration period

• You will no longer be able to connect the domain to any website

• You receive an email notification from Wix to inform you of the cancellation of your subscription

Chargebacks for business email subscriptions

If you issue a chargeback for a Google Workspace business email:

• Your business email is canceled immediately

• You are no longer be able to send or receive emails from your business email

• Wix sends a cancellation notification to the email address of your Wix account

• Your Wix account may become blocked from further use

Chargebacks for apps from the Wix App Market

If you issue a chargeback for an app from the Wix App Market:

• Your service is canceled immediately.

• Any premium app features are removed from your site.

• Any data that relies on these premium features could be lost.

To restore your app features, you must upgrade it again using a different payment card. Learn how to upgrade an app from the Wix App Market.