About SEPA Payments for Wix Services
From April, 2024, Wix no longer accepts SEPA as a payment method for first-time purchases.
The Single Euro Payments Area (SEPA) is a European Union direct debit payment method. It simplifies bank transfers in Euro.
Paying for Wix services using SEPA
If you have SEPA as a saved payment method in your Wix account, you see an option to pay using SEPA in the checkout.
Once you've completed your purchase, you do not receive any further notifications or emails until the product has been activated in your Wix account.
Important:
For Wix purchases that use SEPA as payment method, it can take up to 7 business days for us to receive the confirmation from your bank. Only after we've received confirmation will you see the purchased product in your Wix account.
Not all products are available for SEPA payments.
Purchasing domains using SEPA
If you have SEPA as a saved payment method in your Wix account, you can purchase or renew domains in Wix using SEPA. Learn more about purchasing domains.
If the domain is unavailable once the payment is approved, we automatically refund your payment. This may take up to 45 business days.
Reasons for a declined SEPA payment
Your SEPA payment may be declined for one of the following reasons:
Your bank account is not located in one of the eligible countries
Your bank account is not SEPA enabled
There were not enough funds in your bank account
The payment was not in Euros
The IBAN number was entered incorrectly
There were more than 2 SEPA payments pending in your Wix account
Canceling a SEPA payment
If you have upgraded your site to a Premium or Studio site plan using SEPA, then the initial status of your new plan is Pending Payment. Once the payment is approved (it may take up to 7 business days), then the status of your plan changes to Paid.
Once your plan is paid, you enter the 14-day money back guarantee period. You can cancel your plan within the 14-day period to receive a full refund.
If your payment status is Pending Payment for a site plan, you can cancel your plan before entering the 14-day period. This will cancel the payment and you will not be charged by Wix.
To check the status of your plan:
Go to Billing History in your Wix account.
Check the status of the plan in the Status column.
Important:
You cannot cancel a SEPA payment for a domain.
FAQs
Click a question below to learn more about SEPA payments for Wix services.
Are plans purchased with SEPA covered by Wix's 14-day money back guarantee?
Yes. Premium or Studio plan purchases made with SEPA are covered by our 14-day money back guarantee. The guarantee is for initial purchases only and does not apply to renewals or upgrades of sites that have already been upgraded.
How long before I see a Premium or Studio plan in my Wix account following a SEPA payment?
After making a SEPA payment for a Premium or Studio plan, it can take up to 7 business days for the plan to appear in your Wix account.
I purchased a Premium or Studio plan using SEPA but I don't see my vouchers. Where can I find them?
Your vouchers will only become valid once your plan is active in your account. This can take up to 7 business days from the moment you've completed the SEPA payment.
When available, you can find your vouchers in your Vouchers page.
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