< Back Managing your business Business solutions & apps Wix Events: Creating an Online Zoom Event Create an event and meet up with your guests online. Your event can take place only online, or you can host a hybrid event that takes place both in person and online. When you create an online Zoom event, a unique Zoom link is automatically generated which you can share with your guests. Other options: Learn how to create an online event hosted on another platform . Learn how to create a live streaming event using Wix Video . Learn how to create a hybrid event (online and in person). Step 1 | Create the event draft Before you can connect to your Zoom account to add video conferencing, you must create and save your event draft. To create an event draft: Go to Events in your site's dashboard. Click + Add Event and start creating your event draft . In the Location section, select an option: Online: Select this option for events that only take place online. Enter an Online Location Title (e.g. Online Seminar). Physical Location: Select this option for events that take place both online and in person. Enter the physical location under Event location . Click Create Draft at the top right. Step 2 | Add video conferencing Now that you've saved the event draft, you can connect to your existing Zoom account or create a new one. To add video conferencing: Go to Events in your site's dashboard. Select the relevant event. Click the Features tab. Click Video Conferencing . Click Setup Video Conferencing . Select Zoom and click Continue . (If this is your first Zoom event) Connect to Zoom: Click Connect . Sign in to your existing Zoom account or create a new account. Click Done . Click Copy link to get the link to your Zoom meeting. Note: Guests receive the link and password in their confirmation email as well as reminder emails. Step 3 | Start your event When it's time to hold your event, access the event in the dashboard and click View Zoom links . From the pop-up, click Start Zoom meeting as host . Guests can join the online event by clicking the link found in the confirmation email or reminder email (if you chose to add a link to these emails), or through any other method you used to send them the link. If a guest has trouble understanding how to connect to the event, you can access the guest link in the same pop-up, copy it, and send it to them. FAQs Click a question below to learn more about creating an online Zoom event. I already have a Zoom account. Can I connect it? Yes. During setup, you'll be prompted to log in to your Zoom account. How can I switch to a different Zoom account? If you already connected your site to one Zoom account, you need to delete the Zoom app and log out of your Zoom account before you can connect to the other account. To delete the Zoom app: Go to Manage Apps in your site's dashboard. Click the More Actions icon next to Zoom . Select Delete . Click Delete App . Log out of your Zoom account. Note: If you don't log out, you'll reconnect to the same account in the next step. Reconnect to the correct account while creating your next event. Note: After doing this, you can still host the meetings you created with your first account. Just make sure to log in to Zoom using that account and hold the online event. Do I need to upgrade my Zoom account? You can use Zoom for free or upgrade to a premium account. How can I upgrade? If you choose to upgrade your Zoom account, you must do so upgrade on the Zoom site . How can I access a recording of my Zoom event? You can access the recording in the Zoom dashboard . How can I find the Zoom meeting ID connected to my event? You can find and copy the Zoom meeting ID in your Wix dashboard. To access the Zoom meeting ID for an event: Go to Events in your site's dashboard. Click View Zoom links . Click Copy link . Tip: The meeting ID also appears in the Meetings tab in your Zoom dashboard. Can I hold two Zoom meetings at the same time? Currently, Zoom does not allow one account to hold two meetings at the same time. Can I host Zoom webinars instead of meetings? It isn't possible to create a Zoom webinar in the Wix dashboard. You can, however, create a webinar by: Converting a meeting you created in the Wix dashboard into a webinar from your Zoom account. Learn how to convert to a webinar . Manually creating a webinar in the Zoom dashboard for a Wix event and sharing the link in the event emails. Learn how to manually create a webinar in Zoom . Note: If Zoom makes any changes to the link or the webinar settings, make sure you manually update the webinar link that you sent to participants. Can I connect a Zoom meeting I already created to a new event I'm setting up? To connect an existing zoom meeting to an event: While creating the event, make sure you do not enable the Zoom toggle or click Set Up next to video conferencing for the event. Copy the meeting details and manually add them to the event confirmation and reminder emails. Where can I find settings to configure my Zoom meeting? To configure settings, go to your Zoom dashboard. What is the purpose of Zoom integration if it doesn't have any settings on Wix Events side? The integration allows you to connect your Zoom account in order to automatically generate meetings for the events you plan to host via Zoom. How can I view a list of event attendees? To view a list of attendees, go to your Zoom report. Learn more about Zoom reports . Can I disconnect my Zoom account from an event? Yes. To disconnect your Zoom account: Go to Events in your site's dashboard. Click Manage next to the relevant event. Click the Features tab. Click the More Actions icon next to View Zoom Links . Click Disconnect . Click Disconnect to confirm. Note: If you shared 'join' links with guests, they will expire. Can I reconnect my Zoom account to an event? Yes. To reconnect your Zoom account: Go to Events in your site's dashboard. Click Manage next to the relevant event. Click the Features tab. Click Add to Event under Video Conferencing. Click Setup Video Conferencing . Click Zoom checkbox. Click Continue . How can I delete the Zoom app from my site? To delete the Zoom app from your site: Go to Manage Apps in your site's dashboard. Click the More Actions icon next to Zoom . Click Delete . Click the Why are you deleting this app? dropdown and choose the relevant reason. Click Delete App to confirm. Can I create online events using other video conferencing platforms? You can create online events using a variety of other video conferencing platforms on Wix. Learn more about creating online events in Wix . How can I access the Zoom help center? You can find additional troubleshooting information for Zoom here . Does Zoom offer free plans? You can find additional information on the types of free and premium plans offered by Zoom . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Wix Blog: Managing New Post Notifications to Members and Site Subscribers Using blog notifications is a great way to build engagement for your blog posts. Every time you create a new post, you'll automatically send a notification to any site visitors who signed up for them. You can send notifications by email or by push notifications to Wix mobile apps. Your visitors can sign up for notifications about new blog posts by: Becoming members of your blog Subscribing to your site through a form on your site Enabling push notifications in the Spaces by Wix app After they sign up, they'll receive notifications based on the settings you choose in your blog's notification settings. Understanding who receives notifications Active members of your site and subscribers receive blog post notifications. However, they can become inactive if they don't open a number of post notifications in a row. To become active again, they can open any of their recent unopened post notifications. The following contacts do not receive notifications: Contacts whose email address is incorrect or out of date in your contacts list. Contacts who previously marked a notification email from you as spam . Contacts who Wix previously tried to email, but the address was undeliverable. Contacts who unsubscribed from your notifications using the link in an email or the Settings page on their Member Account. Contacts using a different language on your site to the post's language. For example, if you have an English language site but you have contacts who are in a different locale, the email will only go to English language contacts or contacts with no location indicated. Members you have blocked. Post authors do not receive notifications for the own posts. Inactive contacts. Learn more about active and inactive contacts . Adding a subscribe form You can add a subscribe form to your site so that your visitors can get notifications by adding their email address. Everyone who signs up using the form is automatically added as a subscriber in your Contact List. Learn more about subscribe forms . To add a subscribe form: Wix Editor Go to your editor . Click Add Elements on the left side of the editor. Click Contact & Forms . Click Subscribe . Select a form and drag it onto your site. Click Publish . Studio Editor Go to your editor . Click Add Elements on the left side of the editor. Click Contact & Forms . Click Subscribe . Select a form and drag it onto your site. Click Publish . Wix Harmony Editor Go to your editor . Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Form & Contact category. Click the Subscribe form you want to use, or drag it to position it on the page. Sending automated email notifications Notify your site members about new posts by sending automated emails directly to their inbox. Email notifications are sent to all site members, or only to members who follow specific authors in the Members Area. You control these notifications through Wix Automations in your site dashboard. To send email notifications: Go to Blog in your site's dashboard. Click the More Actions drop-down and select Blog settings . Click Manage next to Manage your notifications & emails . Choose what you want to do: Create a new automation: Learn how to create an automation . Edit an existing automation: Learn how to edit an existing automation . Note: Because this automation is added for you, parts of the automation cannot be customized. For more customization options, duplicate this automation or create a new one . Sending push notifications Push notifications are sent as alerts to members who use the Spaces by Wix app or your site's Native mobile app and have enabled notifications on their device. As the site owner, you can choose which notifications are sent to your members. However, individual site members can manage their own notification settings and disable notifications if they prefer not to receive them. Learn how to create and send push notifications . FAQs Click a question below to learn more about managing new post notifications. Can I send notifications just for specific posts? No. Currently, it's not possible to send notifications for specific posts. Vote for this feature Can I send notifications to specific members only? No. It is not possible to send notifications to specific members only. Any notifications you send, such as blog updates or announcements, are delivered to all members. However, you can reach out to them separately through email. Can members customize their email notification settings? Yes. All blog email notifications include a link to unsubscribe in the footer of the email. Members or subscribers can click this link to stop receiving future notifications from your blog. Alternatively, members can log into your live site and go to their account settings to customize their notifications. To customize your email notification settings as a member: Log in to the live site as a site member. Click your profile image and select My Account . Click the Settings tab. Click Unsubscribe . Enable/disable the relevant toggles under Blog : Posts or comments are liked: Enable the toggle to receive notifications when your posts or comments are liked by other members. Comments on posts: Enable the toggle to receive notifications when members add comments to your posts. Can members customize their push notification settings? Yes. Using a member app, Spaces by Wix or Native mobile app, members can choose to unsubscribe from notifications completely or stay subscribed but choose what notifications they want to receive. To customize your push notification settings as a member: Open your member app. Tap the relevant site. Tap My Profile . Tap Notifications under Settings . Tap the relevant site. Tap Push . Tap the Allow Push Notifications toggle to enable or disable it: Enabled: Choose what notifications you want to receive by enabling or disabling the relevant toggles. Disabled: Notifications are muted for a specific amount of time or permanently. Can I customize the email notifications sent to subscribers? Yes. You can customize the email notifications that are sent to subscribers . Why are my blog notifications not being sent to all subscribers? There could be a number of reasons why this is happening. Checking each of the points below can help you identify and resolve the issue. Email notifications: Incorrect email addresses: Look through the list of email addresses in your contact list . Check for addresses that look misspelled, or incomplete for example, missing '@', typos, or blank entries. Correct or remove any obvious errors. Unsubscribed contacts: Ensure all contacts are marked as 'subscribed' and identify contacts with labels like 'bounced' and 'invalid'. These contacts do not receive your notifications often because of typos, their inbox is full, or the address no longer exists. Emails are marked as spam: Ask your subscribers to check their spam or junk folder and mark your blog notifications as 'Not Spam' if they find them there. Email marketing limit: Wix sets a monthly send limit for marketing emails and notifications, depending on your plan. If you reach your limit, some notifications may not be sent. Learn more about your email marketing allowance . Push notifications: Ask members to enable push notifications: Some members may have turned off their notifications in their settings. Reach out to your members and ask them to enable push notifications for the members app in their profile settings of their mobile device. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix Wix Account Country Limitations Wix provides a cloud-based web development platform to millions of users in over 190 countries. The United States Office of Foreign Assets Control (OFAC) at the Department of the Treasury administers various economic and trade sanctions. These sanctions, as well as other applicable regulations , prohibit Wix from sending money to, or doing business with, certain designated persons and targeted countries. Wix conducts ongoing monitoring of Wix customers activity to ensure compliance with authorities, regulators, payment processors and financial partners and to help prevent any illegal activities from being conducted. Countries and regions restricted by OFAC The countries and regions restricted by OFAC are: Iran North Korea Syria Cuba The region of Crimea The so-called Donetsk People's Republic The so-called Luhansk People's Republic In addition, substantial limitations have been placed on activity in the Russian Federation. Possible Wix account limitations The following limitations may apply: Users (and their users) from OFAC restricted and sanctioned countries: Cannot register or use any of Wix's services including Wix sites. Cannot connect to Wix (via pointing or name servers) domains with the following extensions: Cuba (.cu) Iran (.ir) Iran .xn--mgba3a4f16a (.ایران) North Korea (.kp) Syria (.sy) Syria .xn--ogbpf8fl (.سورية) Attempting to utilize Wix sites from any of the restricted countries, regions, or domains is a violation of our Terms of Use and can result in a revocation of access to Wix’s services. In cases where Wix contacts you via email requesting additional information as part of our monitoring process, you are required to cooperate within the specified timeframe. If not, your account and / or site may be deactivated. Tip: Click for complete information about the various sanctions administered by the US Department of the Treasury . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Using Hamburger Menus Hamburger menus offer a clean, space-efficient solution that only appears when visitors click the menu icon. In the Studio Editor, you have full control over the design elements of the hamburger menu, allowing you to tailor it to your client's specific branding and style. This flexibility helps create an intuitive navigation experience that aligns perfectly with their vision. Adding a hamburger menu Add a hamburger menu at any point from the Add Elements panel. Depending on your client's needs, you can add multiple menus to the site and manage / customize them individually. To add a hamburger menu: Click Add Elements on the left side of the editor. Click Menu & Search . Click Hamburger Menus . Drag and drop the relevant menu to the desired location on the page. Managing a hamburger menu After adding a hamburger menu to the site, choose the menu it displays. You can display different menus on each individual hamburger menu, providing context specific to the page / section it's on. To manage a hamburger menu: Select the hamburger menu icon. Click Edit Menu . Select the vertical menu element. Click Manage Menu . Click the drop-down under Which menu is displayed? . Existing menu: Select your chosen menu from the drop-down. New menu: Click Manage Site Menus . Click + Add New Menu and create the custom menu. Did you know? You can add items to the menu you've chosen by clicking + Add Item at the bottom of the panel. Customizing a hamburger menu After adding a hamburger menu, personalize every part of it to match the site's look and feel. To customize a hamburger menu: Select the hamburger menu icon. Choose what you want to customize: Hamburger menu icon This is the button visitors click in order to access the menu. Design the button: Open the Inspector panel to adjust the button, as well as the icon and / or text that it shows. Set up the button: Click the Settings icon to decide which icon and / or text to show. Adjust the layout: Click the Layout icon to adjust the alignment of the icon / text. If you're showing both an icon and text, you can set the spacing between them and the icon's position. Menu container and overlay When visitors click the hamburger menu icon a container opens. Click Edit Menu to access and customize it: Design the container: Open the Inspector panel to change the background fill, add borders, adjust the corners and more. Resize the container: You can click the Stretch icon so it takes up the entire screen, or simply adjust the size on the canvas. Add elements to the container: You can add any elements you need, like the client's logo, social media links or a Login Bar for site members. Set up the container: Click the Settings icon to choose whether or not to show a background overlay, as well as the option to tap outside to close the container. If the container only takes up some of the screen, a customizable overlay surrounds it to help visitors focus on the menu. Click anywhere on the overlay to design it in the Inspector panel. Set a color, a gradient or an image fill, add borders, adjust the corners and more. Vertical menu This is the actual menu element. Click Edit Menu and select the vertical menu to customize it: Set up the menu: Click Manage Menu to choose the pages, links and submenus that it displays. Adjust the layout: Change the alignment of the menu items and submenu arrow by clicking the Layout icon . Design the menu: Open the Inspector panel to adjust the design for 2 states: Regular and Selected . Close Button icon This is the 'X' button that visitors click in order to close the menu. Click Edit Menu and select the Close Button to customize it: Design the button: Open the Inspector panel to adjust the button, as well as the icon and / or text that it shows. Set up the button: Click Settings to decide which icon and / or text to show. Adjust the layout: Click the Layout icon to adjust the alignment of the icon / text. If you're showing both an icon and text, you can set the spacing between them and the icon's position. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Adding & managing media Wix Media: Creating a Video from Your Media Files Looking for a creative way to show off your uploaded images? Why not trying combining them and bringing them to life in a stunning and professional video. Choose the images you want to add to your video, and we will do all the editing work for you. The video will be available in your Media Manager, and you can share it on your socials as well. Note: To create multiple videos, sign up for a free Vimeo account . To create a video from your media files: Go to your Media Manager. Select the images or videos you want to use. Tip: To select multiple files, hold the Ctrl / Cmd key on your keyboard while clicking the other files. Click Create a Video on the right. Customize your video by going through the design steps: Content: Click the Add icon + to add more images or video clips to your video. Add titles to your video: Opening Text: This appears at the beginning of your video and should introduce the concept of the video. Second Text: This text appears next. Use it to explain more about the video content. Third Text: This text is the next to appear. It's a good idea to make this a call-to-action to explain what you would like the viewers to do, such as "Visit Our Store". Closing Text: This is the last text to appear. Design: Choose a Video Style: Hover over the style options to preview them, and select one for your video. Choose a Layout: Choose between Horizontal , Vertical and Square . Choose Colors and Font: Select 2 colors and a font to include in your video. The way they'll be incorporated depends on the chosen style. Music: Select a music track for your video. Tip: You can enable the Music Off toggle to remove music from the video. Business info: Click the Include info at the end of the video toggle to enable or disable it. You can edit the info as needed. Click Apply & Preview to see the finished product. Click Save & Share . Tip: You can click Back to Editing to make changes to the video. Click Download File to download your video to your computer. or share it on Facebook, Youtube, or Vimeo. What's next? Add a video player to your site to display the video. Learn how in the: Wix Editor Studio Editor This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Solving performance and technical issues Autoplay on Desktops and Laptops You may have elements on your site (such as videos and music) that are set to play automatically when a visitor enters a specific page. Some web browsers no longer support autoplay and some only allow videos to autoplay when the sound is muted. The following browsers no longer support autoplay: Safari 11 and later versions (on MacOS and iOS) Chrome 61 and later versions (desktop and mobile) Firefox 66 and later versions (desktop and mobile) To autoplay the elements, your site visitors need to change the settings in their own browsers. Please refer to Safari, Chrome, and Firefox support for more information. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Creating a multilingual website Wix Multilingual basics Wix Multilingual: About Locales A locale is a combination of language and region. Add locales to adjust your site's text for different physical areas of the same language. Locales align your site's content with the distinct needs of your target audience. For example, set versions of your site for English in England (en-GB) and in Ireland (en-IE). Each version will get its own URL and regional formats (e.g., metric vs. imperial systems). Note: Setting locales is optional. Locales may be beneficial for sites that have different content per region. Selecting a region may reduce SEO discoverability in other regions. When adding locales can be beneficial Adding locales depends on the content you want to display to your target audience. It can be beneficial for sites that: Focus on specific groups of people. Cater to different regional preferences within the same language. Have content which varies between regions. Example 1: A few regions with the same language This is the best use case for adding a region per language. For example, let's say you built a site for a law firm with offices in both Australia and New Zealand. You can display your local teams in your sites about page for each country. It's justified to add locales because you know that your business is in specific places. Although both places speak English, you have different content for each site version. This may include different team members, legal terms, images of your offices, contact information, etc. Example 2: One prominent main language and one with a specific local Assume your site has a large audience in English. Now, you want to create specialty content for an English-speaking region like Australia. You can keep English (en) as your site's main language and not add a region. Later, if you have a distinct content variation, you can add a secondary language with a region (en-AU). Example 3: One region with a few languages This use case does not justify adding a region per language. For example, let's say you built a site for an online store. Your audience is in Canada, where both English and French are official languages. You can select one of these languages as a main language and the other as a secondary language. You don't need to add locales. The reason is that search engines already know the location of the site. They also know the location of your site visitors. That's how they show them relevant search results, and besides, the content is similar. Considerations for adding regions for languages Effort: Managing several locales requires more resources and complicates content creation and maintenance. If your audience is small or non-segmented, the added effort may not be worthwhile. Business expansion: Consider the long-term implications of expanding your business. Adding a locale might help target a specific audience now. But later when you want to reach a wider audience, you will have more work. You will need to either add more locales or change your site's main locale. Commitment: To change your site's main language, you need to uninstall Wix Multilingual. This action deletes all translations. When you reinstall it later, you will need to translate your site again. Questions to ask yourself To sum up, adding locales is a powerful feature. It can improve engagement when applied with best practice. This can be well-appreciated by your site's audience. But it might not be the best fit for your site. To decide, these are the questions you need to answer yes to: Do you have a distinct difference between the different language versions of your site? Can you maintain a few site versions, know the local phrasing, and be able to adjust the local phrasing for each? Are you certain that these are the specific locales you want to target? FAQs Click a question below to learn more about adding locales. Can I create different versions of my site for regions within the same country? No. It's not possible to add regions within the same country. Locales are different from dialects. For example, you can't have a site in the US and create separate versions for New York and Texas. If you would like to see this feature added, vote for it here . Note: Some language dialects are available, such as simplified Chinese and traditional Chinese. What are locales? A locale is a combination of language and regional aspects. These include date formats, currency, and measurements. For example, "en-US" represents English as spoken and formatted in the United States. While "en-GB" pertains to English as used in the United Kingdom. In Wix Multilingual both the regional formats and the content need to be different. You can always change your site's regional settings to whatever suits your needs. For example, you can set your site's locale to be in Israel. Then use Saudi Arabia's regional formats like time and currency and set your site's main language to be French. What are regions? In the context of a locale, a region refers to a specific geographical area or country. The region influences how people use the language. It also tells us how to configure regional settings. These include factors like date formats, currency symbols, and measurements. They also have certain linguistic variations that are unique to the region. Do I need to know the local phrasing to localize the content? Yes, you are the one that will be adjusting your site's content. Wix offers the feature of specifying a locale. All actual localization of the content remains in your hands. This means that you need to know the words used in the specific locale. For example, to know that "Clearance Sale" is for the en-US version of your site. But that "Closing Down Sale" is for the en-GB version. You also need to change every relevant text on your site. Can I change my mind about the locale later? The answer depends on your site settings. If the locale is in your site's main language, then no. Once you decide on a locale during the setup, it becomes a fixed setting that you cannot change later. If you need a different locale, you'll need to uninstall Wix Multilingual and re-add it. This action will delete all your translations. If you would like to see this feature added, vote for it here . But, if your locale is in your site's secondary languages, then yes. You can add new secondary locales or delete existing ones as needed. Know that this process is complex. To keep your translations, you will need to first export your site content. Then, remove the language, add the language with the region, and then import the content back. Can I show different items on my site per locale? That depends on the item and the app they're in. You can adjust some aspects per language, but not all. For Wix apps like Stores, Events, and more, you can translate the names of items or events per locale one by one. For example, you can use "jumper" for en-GB and "sweatshirt" for en-US. But you cannot have different items per locale. For example, if you have a clothing store selling in Canada and Australia. You cannot show the winter collection in one site version and the summer collection in the other. If you would like to see this feature added, vote for it here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Managing Shifts for Team Members Important: This article is about the Wix POS Register for brick-and-mortar businesses. Learn more about using POS on a mobile device . Learn more about using POS on your desktop . Stay on top of staff management by having your team members track their hours working on the POS tablet. After enabling time tracking, team members can clock in and out whenever they start or stop working. You can then view the team members' timecards, make changes to them, or email or print the information. Enabling shift management in the Wix Point of Sale Important: If you purchased your Wix POS Register system after October 25, 2023 and before April 2024, you may need to upgrade to enable shift management. Learn more about upgrading to a POS Register plan . To start tracking working hours, you need to enable time tracking in the team settings. To enable time tracking: Open the POS tablet. Tap the Menu icon at the bottom left. Tap Settings . Tap Roles & Permission on the left menu. Enable the Time Tracking toggle. Clocking in and out as an employee Once time tracking is enabled, employees can clock in when they start working and clock out when they stop. To clock in and out as an employee: Open the POS tablet. Select your name from the staff list. Tap the lock screen. Tip: If the lock screen isn't visible, tap Lock Screen at the bottom right. Tap Clock in the top right and enter the passcode to start the clock. To stop the clock, repeat steps 1-3, then tap Clock out . Making changes to timecards sessions If you need to manually make a change to your timecards, you can do so from your computer. From there, you can edit an existing session, delete a session, or add a new one. To edit timecards: Go to POS Home in your site's dashboard. Scroll down to Team performance . Hover over the team member and click View Timecard. Choose what you want to do next: Add a new session Click Add Session next to the session you want to edit. Enter the details of the new session. Note: A session can't be more than 24 hours. Click Save . Edit an existing session Click Edit next to the session you want to edit. Edit the session details. Click Save . Delete a session Click Edit next to the session you want to edit. Click Delete Session . Click Delete . View, email or print team member timecards You can view timecards reports in the Team Timecards section and email or print the card so you'll have them handy anytime. To email or print timecard reports: Open the POS tablet. Tap the Menu icon at the bottom left. Tap Reports . Select Timecard Report . Note: On this screen you can see the total number of hours each employee worked during the chosen period. (Optional) Tap Email or Print at the top right to email or print a time report for all employees for a set time period. Tap View Timecard next to the staff member whose timecard you want to view. Tap Email or Print at the top right to email or print a time report for the selected employee. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Troubleshooting Live Streaming Issues If you are experiencing issues with your live stream, check out this troubleshooting checklist to help resolve the issue. Troubleshooting Live Streaming Issues We recommend that you try the following solutions: Check that you have the correct channel connected to your stream Go to Video Library in your site's dashboard. Click Live Stream . Click I Have an Encoder (If you don't have the encoder yet, learn how to get it here ). Choose a Wix Video channel for your live stream. Ensure that the Server URL and Stream Key are entered correctly to the OBS encoder Note : The Server URLs and the Stream Keys are updated every hour or whenever a new stream is created. Open the OBS Studio Encoder on your computer. Click Stream on the left. Check that the Server URL and Stream Key match the information in your dashboard. Go to your dashboard. Click Live Stream on the left. Click Connect Stream . Check the information to ensure it matches in OBS. Click OK . Note : If the information does not match, copy the information in your dashboard and paste it into OBS. Ensure that your OBS settings are set to the recommended settings Open the OBS Studio Encoder on your computer. Click Settings on the bottom right. Select the Output tab to change the codec, audio and video bitrates. Select the Video tab to change the video resolution. Click OK . Note : To get the best results, make sure you don't exceed the following settings: Video Resolution: 720p (1280x720) Codec: x264 Video bitrate: ~2500 kbps Audio bitrate: AAC 44.1kHz ~128kbps Check that your encoder is shown as software and not as hardware In order to work correctly, your encoder needs to be set to software. Open the OBS Studio Encoder on your computer. Click Settings on the bottom right. Click Output on the left. Check that the Encoder setting is set to Software . Click OK . Check your internet speed We recommend that you check your internet speed as your stream depends on a strong internet bandwidth in order to perform correctly. Note : Some ISPs might cap bandwidth please check with your ISP to make sure that this is not your case. Tip : A good tool to check your speed is https://www.speedtest.net/ If you find that you are getting a connection error, we recommend checking the internet speed section as this often relates to connection failure. Lower the bitrate and resolution As internet bandwidth is a big part of streaming, we recommend that you try to lower your bit-rate and resolution to help resolve live stream problems. Open the OBS Studio Encoder on your computer. Click Settings on the bottom right. Click Output . Change the bitrate to 2000 Kbps in the Video Bitrate field. Click OK . Click Video . Click the drop-down arrows to change the resolution to the supported resolution of 1280x720. Click OK . Ensure the output is set correctly The output needs to be set to 'Simple'. If it set to 'Advanced' it can cause issues with the live stream. Check your stream key If you're experiencing a connection issue, check the stream key to ensure that it's correct. If it's the correct key, check the internet speed section. Streaming to multiple sources: If you are experiencing issues with streaming to multiple sources, you will need to contact OBS as multiple source streaming is not supported by Wix. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: About Wix POS for Your Brick and Mortar Business Important: This article is about the Wix POS Register for brick & mortar businesses. Wix POS Register is currently available in the US, Canada and UK. For info on using POS on a mobile device , learn more about our Mobile POS solution . Wix POS Register for brick-and-mortar businesses is an all-in-one payment and inventory solution. If you sell products or services online and also have a physical location, Wix POS Register seamlessly connects the different parts of your business. Selling Wix Stores products When you sell a Wix Stores product in your physical store, the information automatically synchronizes with your online Wix store. This means that for your online and physical shops you have: A single product catalog One inventory channel A unified sales history Booking and charging for Wix Bookings services You can book appointments for walk-in clients at your point of sale and accept payment. In addition, when clients come in for appointments, classes, or courses they booked through your website, you can use the POS system to collect any money still owed. These bookings and payments sync with your online site, so you have: One synchronized calendar A unified sales history Conditions for using Wix POS Register The Wix POS Register system is currently available for businesses located in the US, Canada, and UK. Payment processing at Wix POS is done through Wix Payments. Learn more about Wix Payments . Wix POS hardware for brick & mortar businesses To get started with Wix POS, you must first purchase the hardware you need . All devices are designed to work together, so you can connect the components and start making sales right away. The POS software is already installed and connects to your site as soon as you log in to your Wix account. This means all your Wix Stores products or Wix Bookings services automatically appear in the tablet. Note: To use Wix POS, you must purchase the tablet and card reader. Other devices are optional. These are the items that make up your POS solution: Tablet Use the ELO tablet to manage your business. There you can accept payment, view past sales, manage team members, and more. Card readers With a card reader you can accept chip, swipe, and tap payments from cards and mobile devices. Choose the type of reader you prefer: a Bluetooth reader or a network reader that connects via WiFi. Whichever you select, it connects to your POS tablet and has a battery that allows you to work away from the base for several hours without charging. Two Bluetooth models of the card reader are available: one for US merchants and one for merchants in Canada, or in the UK. In addition, network readers can be used in the US, Canada, and UK. Notes: Learn more about selecting a card reader . Cash drawer The integrated cash drawer makes it easy to store cash securely and provide change to your customers during in-person sales. Connected directly to your POS Register, the drawer opens automatically for each cash transaction, so you can quickly access bills and coins while keeping your funds safe. Scanner Use the wired Zebra barcode scanner to quickly add products to the cart. You can scan products while the scanner rests in its holder, or remove it for handheld scanning. Printer Purchase the Epson OmniLink® TM-m30III thermal receipt printer from the Wix POS shop or purchase a different Epson m30 series printer on your own. This series has printers that connect via Bluetooth, a network connection, or via USB-C port. Getting started Ready to get started with Wix POS Register? Follow these steps to start selling in-person. To get started with Wix POS Register: Set up Wix Payments for POS: Create a Wix Payments account and get verified to process in-person payments. Purchase POS hardware: Once your Wix Payments account is verified, go to our POS hardware shop to select and purchase the devices you need to run your business. Tip: Book a call to talk to a POS expert and we'll walk you through it. Set up your Wix POS devices: After you receive the POS devices you purchased, just unbox and connect them. The hardware arrives with all the software you need pre-installed. Start selling: Once the hardware is connected, log into your Wix account on your tablet to access your full Wix catalog. Upgrade to a POS Register plan to accept card payment: Upgrade to a POS Register plan to gain access to advanced features. Learn more about the POS Register plan . New to Wix or migrating from another POS? If you don’t have a Wix site yet, you can create one during setup—your POS will sync with your store or services as you add them. Learn more about creating an online store , or adding Wix Bookings to your site . If you are currently using another POS system, book a call with a POS expert so we can help you migrate to Wix and keep everything synced. FAQs Can I use different hardware? Wix POS Register works only with specific hardware devices that are designed to work together. You cannot use other brands or devices with this solution. Where can I download Wix POS Register app? The ELO tablet comes with all the software you need already installed. Do I need to upload my products or services to my tablet? If you already have a Wix website with Wix Stores products or Wix Bookings services, they'll appear in your POS tablet as soon as you log in to your Wix account. Can I use the Wix POS Register solution in multiple physical locations? Yes, you can set up a point of sale in each of your locations. Wix Stores: Learn more about managing inventory for any of your locations . Wix Bookings: Accept payment for services booked online or book appointments for walk in clients and accept payment . Will my store inventory and sales history be synced automatically? Yes. If you have one physical location, you'll have one unified inventory list and one list of store orders for both your online and brick-and-mortar store. If you have multiple locations, you can manage inventory separately for any of your locations . How can I track my device order? To track your device order, go to www.wix.com/pos/hardware/tracking Do you have a warranty? Wix provides a one-year limited warranty against defective materials and faulty workmanship in the POS hardware. The warranty period starts on the date of your original purchase and ends one year after that date. What is your return policy? If you are not satisfied with any of the Wix POS products, you can return them to us according to this policy . Can my employees sell from the POS? Yes. You can invite employees to join your retail team. After accepting the invite, each employee can set up a passcode and they're ready to start ringing up sales. Learn more about adding and managing staff for your POS . Can I set custom roles with restricted access? Yes. You can assign predefined roles (store manager, cashier) or create your own role and select exactly what permissions your employee has. What payment provider do I need to connect? To sell with POS Register, you need to connect Wix Payments as a payment provider . What are the processing rates? The processing rates for POS register sales are the following: US: 2.6% + 0 USD Canada: 2.7% + 0 CAD Canada when processing an Interac card: 2.7% + 0.15 CAD UK: 1.7% + 0 GBP How do I receive support? If you have any issues or concerns with your device, you can contact our Customer Care team directly from your device at any time. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: Managing Your Contact List View and manage every contact on your site in your contact list. Add new contacts, edit information, filter your list, merge duplicate contacts, and delete unnecessary contacts. Keeping a well maintained contact list helps you stay organized so you can effectively manage your business's communication and marketing efforts. Managing your contact list Keep your business running smoothly by managing your contact list in one place. Add new contacts, edit their details, merge duplicate entries, and organize your list using filters or labels. A well-organized contact list helps you stay connected, send targeted campaigns, and build strong long-term relationships with your customers. Dashboard Go to Contacts in your site's dashboard. Choose what you want to do next: Edit a contact Click the More Actions icon next to a contact and select Edit . Edit the contact's information. (Optional) Click Add New Field at the bottom to add a new information field such as phone number, email, birthday. You can also create a custom field. Click Save . Delete a contact Click the More Actions icon next to a contact and select Delete . Merge contacts If the same person uses different contact information on your site, it's possible that duplicate contacts can get created. You can merge up to 5 contacts into 1. The contact card displays information from all the merged contacts, including labels and activity data. Select the checkbox next to the contacts you want to merge. Click Merge at the top of the contact list. View the main contact and contact to be merged. If you need to swap them, click Make Main Contact under the merged contact. Note: If one contact is a site member, they must remain the main contact. Click Preview to review the new contact information. Select the checkbox to confirm. Click Merge Contacts . Filter your contact list Click Filter at the top of the contact list. Select a filter from the available options. (Optional) Save the filter as a customized view: Click Manage View at the top of the contact list. Click Save as new view . Add a name for the view. Click Save . Tip: To remove a filter, click Clear next to the applied filter label. Add Labels Select the checkbox next to the relevant contacts. Click Assign Labels . Select an existing label or click Manage Labels to add a new one. Click Apply . Send Email Campaign Select the checkbox next to the relevant contacts. Click Send Email Campaign . Customize your email campaign . Click Next . Select Target group under Who are you sending this email to? Click Next . Click Send Now . Export contacts Select the checkbox next to the relevant contacts. Click Export . Select Selected contacts under Contacts to export . Select the relevant file format: Regular CSV file Google CSV file Outlook CSV file Click Export . Save the file to your computer. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Customers & Leads and select Contacts . Tap the More Actions icon next to the relevant contact. Choose what you want to do next: Invite: Send an invitation to join your site or community as a member. Create a pay link: Generate and send a payment link for this contact to pay you directly. Add note: Leave a private note about the contact for your records or your team. Add a task: Assign a task related to this contact, like scheduling a follow-up or arranging a meeting. Call: Place a phone call to the contact using their saved phone number. Message contact: Send a direct message to the contact from your Wix Inbox. Edit contact: Update the contact’s details, such as name, email, or labels. Assign contact: Give responsibility for this contact to another team member. Delete contact: Permanently remove the contact and all related information from your account. Note: The options available differ based on the contact and the features you have on your site. FAQs Click a question below to learn more about managing your contacts. Can I restore deleted contacts? It isn’t possible to restore deleted contacts individually. However, you can contact us with your site name and URL. If we can recover your contacts, a Customer Care expert will let you know and help with the process. Can I manage contacts in bulk? Yes. Manage your contacts in bulk to make tasks more efficient and keep your list organized. You can add labels, send email campaigns, merge multiple contacts and more. To manage multiple contacts at once click the checkboxes next to the relevant contacts to select them and then click an action. How do I search for a specific contact? There are a few different ways you can find contacts in your list. You can filter the list, sort the list columns, or use the search bar at the top of the list. Go to Contacts in your site's dashboard. Choose what you want to do: Search: Enter the contact's name or email address in the search bar. Filter: Click Filter at the top right and select from the available options. Sort: Click a column heading (e.g. Name). If an arrow appears beside the heading, it can be used to sort your contacts. Click the arrow to sort in ascending or descending order. Can I add custom fields to my contacts? Yes. You can add custom fields to store additional information about a contact. To add a custom field, edit the contact info and click Add New Field at the bottom left of the contact card. Once you create a new custom field, it appears in the filter options of the contact list. Can I customize the columns on the contact list? Yes. You can customize the columns to show the information that's most relevant to your business. You can show up to 5 columns at a time. To customize the contact list columns: Go to Contacts in your site's dashboard. Click the Customize icon at the top right of the list. Select the columns you'd like to display. Drag your columns up and down the list to reorder them. How do I change a contact's subscription status? Keep a contact's subscription status up-to-date to remember the type of email or SMS content you can send them. To update a contact's status, edit a contact and click the subscriber status drop-down next to Primary email or Primary phone . Then select the relevant status. Learn more about changing a contact's subscription status . Can I merge two site members? If you want to merge two site members, you must first delete one of the site members . Once you have deleted a site member, they still appear in your contacts. You can then merge the contacts as normal. Note: When you delete a site member, their subscriptions are canceled and they can no longer log in to your site. Can I set a default view for my contact list? Yes. Once you have created the view you want to set as default, save the new view. Then click the Manage View drop-down at the top of the contact list and select Set as default view . This view will now appear whenever you open your contact list. How do I update a contact's profile photo? Go to Contacts in your site's dashboard. Select the contact you want to update. Click the Photo icon next to the contact's name. Upload the relevant photo from your computer. Note: When a contact joins your site as a member, they can upload their own photo from the members area. If your contact already has a profile photo, hover over it and click the Photo icon to replace it. Can I filter my contact list by contacts who have been in touch with me before? Filter your list by the contacts who have contacted you before (e.g. submitted a contact form) to see who has communicated directly with you. Click Filter at the top right of the contact list. Click Label . Select "matches any of" and then the "Contacted Me" label. Can I create an invoice for a specific contact? Yes. Go to Invoices in your site's dashboard to create and customize a new invoice . You can add customer details, products or services, quantities, prices, and taxes before sending an invoice to your client. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Managing your site with the Wix app Wix App: Changing Your App Language Change the language of your Wix app so that you can navigate it in your preferred language. To change the app language: Go to your site in the Wix app. Tap your profile icon at the top. Tap App language . Tap the relevant language. Tap Save at the top right. Tap Restart for the changes to take effect. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit