< Back Managing your business Accepting payments on your site Wix POS Register: Updating and Troubleshooting Your Card Reader Card readers are a payment collection method that can be paired with the Wix POS Register solution for brick-and-mortar businesses. Go over the sections below for instructions on how to troubleshoot the device you own, or keep its firmware up to date. Tip: To charge any of the card readers, plug them into a wall outlet, not the POS tablet. Updating your card reader firmware Check for firmware updates from time to time and install them when they are available to keep your card reader functioning optimally. Important: The Wix POS Go card reader cannot be manually updated. Instead, it will update automatically whenever an update is available. Updating firmware using your POS tablet Open the POS tablet. Tap the Menu icon at the bottom left. Tap Settings . Select Manage Hardware . Tap Manage Card Reader . Tap Check for Update next to the Reader Firmware Version . Follow the on-screen instructions to complete the update. Updating firmware in the app Go to your site in the Wix App. Tap Manage at the bottom. Tap Point of Sale under Get Paid . Tap the More Actions icon on the top right. Select Card Reader Settings . Tap Check for Update next to Firmware Version . Tap Install Update . Performing troubleshooting steps Check which card reader you're using and follow the correct troubleshooting steps. Stripe Reader M2 If you purchased your card reader after July 2022 and are based in the US, you most likely have this card reader. Check the table below to learn how to troubleshoot issues with this card reader. Issue Recommendations Card reader cannot be paired with tablet or phone - Restart the card reader. - Check that the card reader’s serial number (found on the back of the device) is in your tablet's Scanned Device List or in the list of available readers in your tablet or phone. The card reader's connection with your mobile device was lost when the reader turned off automatically - Restart the card reader. It should automatically reconnect. - Charge the card reader if battery level is low. - Make sure the card reader is no more than 15 meters (49 feet) away from your mobile device. Card reader does not work with your the mobile device Make sure the Bluetooth® function on your mobile device is turned on. Card reader cannot read cards successfully General: - Restart the card reader. It should automatically reconnect. - Charge the card reader if battery level is low, then try to connect. - Make sure the card reader is no more than 15 meters (49 feet) away from the mobile device. When swiping or inserting a card: - Check that the card reader has power and is connected. - See if the application instructs the customer to swipe, insert or tap a card. - Check that there is no physical obstacle in the card slots. - Try swiping or inserting the card with a more constant speed. - Make sure the credit card's magstripe or chip is facing the right direction when swiping or inserting a card. For tap payments: - Make sure the customer's card supports tapping. - See that the card is placed within 1 1/2 inches (4 cm.) from the NFC marking. - If card is inside a wallet or other case, remove it and place it directly on the card reader. Card reader does not respond Reboot the card reader by using a paper clip to press the reset button at the bottom of the device. Chipper 2X card reader If you purchased your card reader before July 2022 and are based in the US, you most likely have this card reader. Check the table below to learn how to troubleshoot issues with this card reader. Issue Recommendations Card reader cannot be paired with tablet or phone - Restart the card reader. - Check that the card reader’s serial number (found on the back of the device) is in your tablet's Scanned Device List or in the list of available readers in your tablet or phone. Card reader display turned off automatically - The display may enter Sleep Mode to save power. Press and hold the power on/off button to restart. - Charge the card reader if battery level is low. The card reader's connection with your mobile device was lost when the reader turned off automatically - Restart the card reader. It should automatically reconnect. - Charge the card reader if battery level is low. - Make sure the card reader is no more than 15 meters (49 feet) away from your mobile device. Card reader does not work with your the mobile device Make sure the Bluetooth® function on your mobile device is turned on. Card reader cannot read cards successfully - Restart the card reader. It should automatically reconnect. - Charge the card reader if battery level is low, then try to connect. - Make sure the card reader is no more than 15 meters (49 feet) away from the mobile device. - Check if the card reader has power when operating and ensure devices are connected. - Check that there is no physical obstacle in the card slots. - Make sure the credit card's magstripe or chip is facing the right direction when swiping or inserting a card. - Try swiping or inserting the card with a more constant speed. Card reader does not respond Reboot the card reader by using a paper clip to press the reset button at the bottom of the device. WisePad 3 card reader Merchants based in Canada or in the UK may have the WisePad 3 model. Check the table below to learn how to troubleshoot issues with this card reader. Issue Recommendation Card reader cannot be paired with tablet or phone - Restart the card reader. - Check that the card reader’s serial number (found on the back of the device) is in your tablet's Scanned Device List or in the list of available readers in your phone. Card reader display turned off automatically - The display may enter Sleep Mode to save power. Press and hold the power on/off button to restart. - Charge the card reader if battery level is low. The card reader's connection with your mobile device was lost when the reader turned off automatically - Restart the card reader. It should reconnect. - Charge the reader if battery level is low. - Make sure the card reader is no more than 15 meters (49 feet) away from your mobile device. Card reader cannot read cards successfully General: - Check that the reader has power and is connected to your mobile device. For tap payments: - Check that your customer's card supports contactless payment. - Make sure the card is placed on top of the card reader screen and is not inside anything (e.g. a wallet). When inserting a card: - Check for obstacles in the card slot and remove any you find. - Make sure the chip on the card is facing up when inserted. Card reader does not respond Reboot the card reader by using a paper clip to press the reset button on the right side of the device, near the USB-C connector. Wix POS Go The Wix POS GO connects to your tablet through WiFi and is available in the US, UK and Canada. This device can be used together with Desktop POS, POS Register, or on its own by browsing your Wix Stores catalog using its color touchscreen. Check the table below to learn how to troubleshoot issues with this card reader. Issue Recommendation Card reader cannot be paired with tablet - Check if your card reader is connected to the same WiFi network as your tablet. If it's not, make any necessary changes. Tip: To check which network your tablet is connected to, tap the Menu icon on the tablet, select App & Tablet and tap Wi-Fi & Network . - Check that your integration can communicate with Stripe . - Make sure your DNS configuration is correct . Card reader cannot read card successfully General: - Check that the reader has power and is connected to your mobile device. - Check if you're required to swipe or insert card. For tap payments: - Check that your customer's card supports contactless payment. - Make sure the card is placed on top of the card reader screen and is not inside anything (e.g. a wallet). When inserting a card: - Check for obstacles in the card slot and remove any you find. - Make sure the chip on the card is facing up when inserted. The card reader's connection with your mobile device was lost when the reader turned off automatically - Restart the card reader. It should reconnect. - Charge the reader if battery level is low. - Make sure the card reader is no more than 15 meters (49 feet) away from your mobile device. Card reader does not respond Restart your device by pressing and holding the button on the side. You're unable to complete a sale - Go to the More tab on the bottom navigation bar of your device and tap Reload Catalog . - If you still cannot complete your sale, restart your device by pressing and holding the button on the side. If you're still experiencing issues while using your Wix POS Go, let us know your Wix POS Go serial number, which is located at the back of your device. Desktop Card Reader This card reader connects to your tablet via a network connection. Previously available in the US and Canada, it is no longer for sale. Alternatively, you can purchase a Wix POS Go from our shop . Check the table below to learn how to troubleshoot issues with this card reader. Issue Recommendation Card reader cannot be paired with tablet - Check if power is on. - Make sure the reader is charged. - Make sure the reader is connected to the same WiFi network as your tablet. Tip: To check which network your tablet is connected to, tap the Menu icon on the tablet, select App & Tablet and tap Wi-Fi & Network . Card reader cannot read card successfully General: Check that the reader has power and is connected to your mobile device. Check if you're required to swipe or insert card. For tap payments: Check that your customer's card supports contactless payment. Make sure the card is placed on top of the card reader screen and is not inside anything (e.g. a wallet). When inserting a card: Check for obstacles in the card slot and remove any you find. Make sure the chip on the card is facing up when inserted. The card reader's connection with your mobile device was lost when the reader turned off automatically - Restart the card reader. It should reconnect. - Charge the reader if battery level is low. - Make sure the card reader is no more than 15 meters (49 feet) away from your mobile device. Card reader does not respond - Check if battery is properly installed. - Try restarting the device. Card reader is frozen Hold down the power button for 6 seconds to restart. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using Wix Headless Articles Wix Headless: Uploading a Static Site Upload your site files from another platform to create a Wix Headless site . For example, you can upload files from a site you built on a design or web development platform. Connect your site to Wix's business solutions and manage payments, orders, products, and more from a centralized dashboard. Your site keeps the design and code you built, while Wix handles the rest. You can upload static HTML, CSS, JavaScript, and assets (up to 20 MB total). Drag and drop your site to see it live Drag and drop your site files - a folder or zip - directly at wix.com/headless/drop . Your site goes live right away so you can see exactly what Wix can offer before signing up. If you make changes to your site, you can drop new files to update it. Sign in to your Wix account, select your existing site, and drag and drop the site files. Uploading new files replaces the whole site. Manage your business from one dashboard Save your project and connect it to Wix's business solutions and apps , all managed from your dashboard. Add the relevant features to manage products, bookings, blog posts, events, forms, members, and more. When you make a change in the dashboard, your connected site reflects it. Once your design is live, the next step is to connect all your favorite Wix business solutions and apps. Copy the prompt from the Wix dashboard and paste it into your AI coding agent. The agent downloads your project and connects all the tools your site needs. From there, you can keep making edits and iterating with your AI coding tool. Get started For a step-by-step guide to creating a headless site from a static site, visit our developer documentation . FAQs Click a question below to learn more about uploading static sites. Do I need a Wix account? You can upload your files and see your site live without an account. However, to save your project and connect it to Wix's business tools, you'll need a Wix account. Sign up for free . Can I connect a custom domain? Yes, once your site is live, you can connect a custom domain through your Wix dashboard - either one you already own or a new one purchased through Wix . How do I connect Wix business solutions to my site? After your design is live, copy the prompt from the Wix dashboard and paste it into your AI coding agent. Your agent downloads your project and connects the business solutions your site needs. Once connected, you can manage your business from the Wix dashboard. What are the supported file types and size limits? For the supported file types, entry-file rules, and size limits, visit our developer documentation . How do I unpublish my site? You can unpublish your site (i.e. your frontend) from the Wix dashboard. You can always republish your site if you want to make it accessible to visitors again. Go to Settings in your site's dashboard. Click Website settings . Click Unpublish at the top of the page. Click Unpublish in the pop-up to confirm. Important: Unpublishing your site does not cancel your domain or premium plan. Learn how to cancel your domain or plan . Can I publish a site through the API instead of the upload page? Yes. If you're a developer or use a coding agent, you can publish a site programatically through the API. Developers can follow this guide: Upload a Website or HTML Files . Coding agents can read the markdown version. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Adding and customizing elements Wix Harmony Editor: Using WhatsApp on Your Site Add a link to WhatsApp on your site to make it easy for your visitors to contact you in just a click. Click to chat works on both mobile phones and with WhatsApp Web. When visitors click the link, it opens a chat that also can include a default message. The instructions below explain how to link a button, but you can link from any element on your site, such as from a menu tab or image. To link a button to your WhatsApp: Add a button to your page . Change the button text, for example, "Contact on WhatsApp". Click Link on the action bar. Click Choose a link . Depending on whether or not you want to add a default message, follow the steps: Start a WhatsApp conversation with a default message Create an automated message that visitors can send as WhatsApp opens. Ultimately, your visitors can edit the message, but this is a great way to help them engage. Click the Web address icon . Enter the following link and edit it to your needs: https://api.whatsapp.com/send?phone=&text=. Click Done . Tips: The should be your full phone number in international format. Omit any zeros, brackets, or dashes when adding the phone number. To add a space between words in your default message, use '%20'. For example, the link below starts a new WhatsApp conversation with the default message: "Hi, requesting a callback. Thanks." https://api.whatsapp.com/send?phone= 12125558471 &text= Hi%20requesting%20a%20callback.%20Thanks . Link to WhatsApp without a default message Let visitors open a WhatsApp conversation with you, without a default message already typed in. Click the More Options icon and select WhatsApp . Enter the relevant phone number, including country and area code. Click Done . Want to add a WhatsApp icon? Click Customize Icon on the action bar and click below Choose an icon . In the Media Manager, upload your own icon or search for our WhatsApp icons in the Media from Wix tab. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Wix Blog: Adding a Cover Image to a Blog Post Adding a striking cover image to your blog post is a simple way to captivate your readers' attention. Each post displays its own cover image in your blog feed, your Post List , and when you share a post on social media . Adding a cover image to a blog post Enhance your blog post by adding a brand-new cover image or updating the existing one. You can upload an image from your computer, select one from your site files, or choose from stock images, such as, Media from Wix. Dashboard Go to Blog in your site's dashboard. Select the post that you want to add a cover image to. Click Settings . Enable the Featured image toggle. Add a cover image: Choose to upload a new image if your post doesn't have one yet or replace an existing image: Upload a new image: Click the Add icon . Replace existing image: Hover over the existing image and click the Update icon . Click +Upload Media to add an image from your computer, or select an image from your site files or one of the stock image options such as Media from Wix . Click Add to Page . (Optional): Enter alt text in the field provided under the cover image in the post composer. Click Publish . Tip: Learn more about supported file types . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Blog . Tap Posts . Tap the More actions icon next to the relevant post. Tap Post settings . Enable the Show cover image toggle. Add a cover image: Choose to upload a new image if your post doesn't have one yet or replace an existing image: Upload a new image: Tap Upload Cover Image. Replace existing image: Tap the Image icon . Tap Replace image. Select an image from your device, create an AI image , or tap All media and select an image from your site media, or one of the stock image options such as Free by Wix . Tap Next . Tap Save and publish. Tip: Learn more about supported file types . FAQs Click a question below to learn more about adding cover images. Why is my blog post cover image different from the image inside the blog post? Your cover image is the image that displays on your post before visitors click on it to start reading. It is separate to any images you add to the main body of your post. If you want the cover image to match the image in the body of your post, you need to upload the same image in both places. They are not connected. If I change my featured image, does it affect the images in my blog post? No. If you change the featured image, it does not affect the images in your post. This is a separate image from the images in your post. My images are not displaying correctly on my live site. What can I do? If your images do not display correctly, try the following solutions: Clear cache and cookies. Make sure you save the changes and republish your site. Check your live site in an incognito window. Still need help? For us to best assist you, it helps to have the following information ready: The name or URL of your Wix site The name and version of the web browser you're using The name and version of your computer's operating system A screenshot of your console view (see below for steps) How do I take a screenshot of my console view? Open an incognito window in Google Chrome (Ctrl + Shift + N). Sign in to Wix and open your editor. Go to the area where you noticed the issue and try to repeat the steps. Press Ctrl + Shift + J (PC) or Cmd + Option + J (Mac) to open the Console. Tip: If the shortcut doesn’t work, right-click the page and select Inspect . Click the Console tab at the top, then press F5 to refresh the page. Take a screenshot of this tab. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Pinning Elements and Sections Want to make sure visitors aren't missing important information? You can lock elements and sections into place using the Pinned Position setting - so they're always accessible to visitors as they scroll up and down. Did you know? You can add a header scroll effect to change the way it looks as visitors scroll up and down. For example, make the header change colors on scroll, or move it out of the way to help visitors focus on the page. Pinning elements and sections Pin elements to a container, section or page so they're always within reach for site visitors. Likewise, you can pin sections to increase the visibility of important content and navigation elements (e.g. the site menu). Are there elements / sections that can't be pinned? Yes, it is not possible to pin: Elements that are stretched (e.g. an image stretched to fill a cell). Sections that don't border the page on all breakpoints (e.g. a section in the middle of the page). Global sections that don't border the page on every page they appear on. Notes: It is only possible to pin one section per page. In addition, the section needs to border the page on all breakpoints. To pin an element or a section: Select the relevant section or element. Click the Open Inspector icon at the top right of the editor. Scroll down to Position . Select Pinned from the Position type drop-down. (Elements only) Choose where to pin the element under Pin to : Container / Cell: The element stays fixed in place, relative to its parent container or cell. Section: The element stays fixed in place as visitors scroll up and down the section. Page: The element stays visible and fixed in place as visitors scroll up and down the entire page. Did you know? By default, a pinned section overlaps the section below it. Removing the pinned position You can always revert elements and sections back to the default position. This means they are no longer pinned to the screen, they simply stay in their position. To remove the pinned position: Select the relevant section or element. Click the Open Inspector icon at the top right of the editor. Scroll down to Position . Select Default from the Position type drop-down. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Branding your site Wix Harmony Editor: About Your Site's Brand Your brand is the foundation of your site's identity. By defining your brand in the Wix Harmony Editor, you can make sure your site stands out to visitors with an eye-catching, professional and consistent look. Your brand includes everything: from colors and text styles to designed elements. This helps communicate who you are, build trust, and make your site instantly recognizable. Plus, with a strong brand, you can leave a lasting impression and connect with your audience more effectively. How do I access the Brand panel? Click Brand at the top of the editor. Create with Wix Harmony: Experience the next generation of website creation with Wix Harmony . Flow freely between prompting your AI agent and precise drag and drop, so creating feels as natural as thinking. Create color consistency Colors can be used to communicate a site's aesthetic, tone, and business type—so they're essential in establishing visitors' first impressions of your brand. When you create a site in the Wix Harmony Editor, we automatically generate a color palette for you . This palette contains base colors—which are further divided into 3 shades—and accent colors to ensure that your brand's identity shines on every page. The palette reflects your site's initial style, but you can easily customize it to better suit you. Choose colors with high contrast to improve readability and create a welcoming experience for all your site visitors. Learn more about choosing your brand colors . Refine site text A site's text is its voice, making it one of the best ways to express your brand’s personality. Your brand's text set includes: Text styles: These are individual text types (e.g. Heading 2, Paragraph 1). They're made up of 6 headings and 3 paragraphs. Fo nt families: Font sets u sually come with 2 font families (1 for headings, and 1 for paragraphs). You can customize your text styles as needed to create consistent and recognizable content across every page. We recommend sticking to 1-2 font families to maintain a polished look, but you have creative freedom to use the fonts you want, how you want. Learn more about setting up your brand's text . Style your site's elements Your brand includes 3 essential elements: buttons , lines , and container boxes . By styling these elements in line with the rest of your brand, you can create high quality pages with a seamless and visually cohesive design. Ready to start building site content? You can add your branded elements from t he Add Elements panel at any time. They also automatically update whenever you make adjustments from the Brand panel, which means your design is always consistent. Extend your brand While your brand kit has everything you need, you can always update it as your online identity evolves. Customize your brand colors, text styles, and elements at any time to keep the site's look fresh. The best part? Any changes you make are automatically reflected across your site, so you don't need to worry about manually updating content you've already added. You can also update your site's brand without replacing your previous designs. Add new colors and custom elements to keep developing your online identity, and create a truly personal look for your site. Learn more about updating and expanding your brand . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Adding and Managing Room Types in Wix Hotels Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . Wix Hotels allows you to create as many room types as you need. Depending on the type of property, you may have a single room type (and possibly even a single room if you're just renting an apartment) or you may have a few different room types (e.g., Standard, Deluxe, Honeymoon Suite). Adding Additional Room Types You can add additional room types at any time. For example, if you have a brand new honeymoon suite, you can go ahead and add it. Every room type you add is listed on the room list on your site. To add additional room types: Go to your site's dashboard . Click the Hotels tab on the left. Click the Rooms tab on the left (or the Apartments tab if your property type is "Apartment"). Click Create New to add a new room type or click the Duplicate icon and edit an existing room type. Fill in the room details and click Save . Note: If you add multiple rooms of the same type (units), they are listed on your reservation calendar with the room type name and a number (e.g., Sea View 1, Sea View 2). You can change the individual room names on the reservation calendar itself. Editing Room Type Details Make changes to any of your room types, including the number of rooms available. Any changes you make here are reflected in the room list on your site. To edit room type details: Go to your site's dashboard . Click the Hotels tab on the left. Click the Rooms tab on the left (or the Apartments tab if your property type is "Apartment"). Click the Edit icon next to the room type you want to edit. Edit the relevant information and click Save . Tip: You can change the number of rooms of this type under Units in the Room Details section. Reordering Your Room List The order of your room types in the dashboard determines the order of the room types displayed on your site. You can change the order at any time. To reorder your room list: Go to your site's dashboard . Click the Hotels tab on the left. Click the Rooms tab on the left (or the Apartments tab if your property type is "Apartment"). Click and drag the Reorder icon on the right. Removing a Room Type Remove a room type if it's no longer available. Important: Before you can remove a room type, you must first remove all past and future reservations and blocked time periods. To remove a room type: Go to your site's dashboard . Click the Hotels tab on the left. Click the Rooms tab on the left (or the Apartments tab if your property type is "Apartment"). Click the Delete icon next to the relevant room type. Click Delete to confirm. Tip: To change the number of rooms of a specific room type, simply edit the relevant room type and change the number of units in the Room Properties section. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels by HotelRunner: Creating and Managing Your Rate Plans Rate plans allow you to offer your guests options like full board or free cancellation with a room. You can create different rate plans and then apply them to different room types. Create and manage all of your rate plans from the Property Setup section of your site's dashboard. Important: This article refers to the latest version of Wix Hotels by HotelRunner, for information on the previous version of Wix Hotels, click here . Understanding rate plans With rate plans you can apply different cancellation policies, meal plans or markets to your properties. Important: Changing the base price in Rate plans settings will not affect your prices at the live site. After making any changes to price calculations in Rate plans settings, make sure to also make the changes in Bulk updates or inventory calendar to change the prices at the live site. Show me examples of rate plans and how they work: Master rate plan The master rate is a mandatory rate which appears by default when you create a room type. In the Master rate settings, you can edit the Meal plan, Cancellation policy, Sellable markets (for displaying the rate only in certain countries), adjust the date settings and decide if you want to display the rate on your live site. Note: Each time you make changes to price calculations per guest, or kids rates, you should also make the same changes in Bulk updates . You can then click Edit next to the master rate for each room to customize them separately, including updating your pricing for different occupancy and setting your child rates. Additional rate plan You can create an additional rate from scratch for when you want to provide guests with alternative meal plans, cancellation policies or if you want to sell this rate in selected countries only. For example, you may have a master rate that is Room only. You may also wish to offer the room type as a Bed & Breakfast option, and set a different price per guest or a different child price. You can to manually assign each property to your new rate plans as required. This allows you to create rates that apply only to specific properties, instead of all properties on your site. Linked rate plan You can link a rate plan to either your master rate or one of your additional rate plans. This is useful if you want to keep the property's occupancy and child price calculations the same as Master/Additional rate and the Linked Rate but want to make changes to the Meal plan, Cancellation policy, Countries, or Date range. Let's take a look at an example: You want to create 2 new rate plans, one with breakfast, and the other with breakfast, and it's non-refundable. You also want to make price adjustments to incentivize the non-refundable option. So you create two rate plans linked to the master plan for the room type, and charge more for the option with free cancellation, and less for the non-refundable option. First is the first change you want to make to this rate plan from the Master rate on which it's based, say a price increase. Then is when you want to have a second change from the master rate: The rate plan with breakfast, linked to Master rate: add £15 (first). The rate plan with breakfast, and it's non-refundable, also linked to Master rate: add £15 (first) and subtract 20% (then). Here's how it would appear on your live site, with a 20% reduced non-refundable rate, the Master rate which is the base price for the room with free cancellation, and the B&B rate with free cancellation and additional fee: Creating your rate plans Create different rate plans to give your guests the best experience possible for their price point. You can offer different rate plans based on the sales channels and markets where they're available. You can also provide guests more flexibility when they book with meal plan and cancellation options. Go to Property Setup in your site's dashboard to get started. To create your rate plans: Go to Rate Plans in your site's dashboard. Click + Create Rate Plan . Enter the rate plan Name . Tip: We recommend you avoid mentioning the room type in the name of the rate plan. Select the relevant Meal plan from the drop-down, for example, "Full board". Enter the Code for the meal plan. This unique code is used to integrate your information with the property management system. Choose your Cancellation policy from the drop-down. Choose your Sellable markets from the drop-down. These are the countries where you offer the rate plan. For example, you could offer the rate plan only to guests booking from North America. Choose when this rate plan is available under Date Settings : All year round: Choose this option for rate plans that don't change from season to season. Select date range: Choose this option for seasonal rate plans. This is a great way to encourage off-season bookings with cheaper or more flexible rate plans Enter the relevant Start and End dates for the rate plan. (Optional) Enable the Link to a rate plan toggle to link this plan to another. Click the Show the rate plan on your site toggle: Enabled: Guests can see this rate plan on your site. Disabled: The rate plan doesn't appear on your site, but it still appears for online travel agencies. Click Add . Assigning rate plans to a room type With your rate plan created, you can assign it to various room types. This is a great way to offer your guests more choice and more value when they go to book their room. To assign a rate plan to a room type: Go to Rate Plans in your site's dashboard. Click + Assign a room type under the relevant rate plan. Choose the relevant room from the Room Type drop-down. Click Assign a room type . Enter the Name you want to appear next to the room type when guests go to book. Enter the code for the room type and rate plan combination. Enter the Base Price (per night) for the rate plan and room type combination. Choose how many guests the base price applies to from the Set base price for what occupancy? drop-down. Adjust the price using the available options under Set pricing for different occupancy . You can increase or decrease the price by a fixed amount or a percentage where appropriate. Click Assign a room type . Note: If you set a different base price for a combination of a rate plan and a room type, this does not affect the base price of the room type on its own. To change the base price of a room type, go to Bulk Updates or the Inventory Calendar in your site's dashboard. Editing your rate plans You can update any of your rate plans at any time. This is useful if you need to tweak your pricing or your policies. To edit your rate plans: Go to Rate Plans in your site's dashboard. Hover over the relevant rate plan and click Edit . Update the relevant details, including the name, code, base price and base price occupancy. Click Save . Note: For the rate plan changes to take effect on your live site, you also need to update the base price using either bulk updates or the inventory calendar. Deleting your rate plans You can delete old or unused rate plans at any time from Property Setup in your site's dashboard. This can make it easier to track your latest offerings throughout the year. Note: Once you delete a rate plan, you cannot undo the action and have to create a new rate plan from scratch. To delete a rate plan: Go to Rate Plans in your site's dashboard. Hover over the relevant plan and click the More Actions icon . Click Delete . Click Delete again to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Multi-currency: Setting Up Multi-Currency Before you begin: Multi-currency is currently available for eligible Wix Payments sites or for those connected to PayPal or Stripe as third-party payment providers. When setting up Multi-currency, fees apply once transactions start taking place. Multi-currency lets your customers view prices and pay in their local currency on Wix Stores, Wix Bookings, and Wix Donations sites, creating a localized and familiar experience. This makes it easier for international visitors and can help increase your sales. Setting up Multi-currency To let your customers pay in the local currency, your site needs to be properly set up. This includes connecting a supported payment provider, adding a currency converter, and ensuring your site is published with the currency converter for customers to see and use. To set up Multi-currency: Ensure you’ve connected Wix Payments , PayPal or Stripe Add a currency converter to your site. Ensure you have Wix Stores , Wix Bookings, or Wix Donations set up on your site. Managing your currencies Manage your currencies by customizing your currency list—you can add new currencies, remove the ones you don’t need, and reorder them to suit your preferences. You can only manage currencies supported by Multi-currency and your payment provider. Why are some currencies already selected in the currency converter? The currency converter preselects currencies that are most relevant based on your site’s location to make setup quicker and easier. To manage your currencies: Go to Multi-Currency in your site's dashboard from your desktop. Click Manage Currencies next to Additional currencies . Note : This will redirect you to the editor. Click the currency converter and click Settings . Click Currencies . Choose what to do next: Add currencies Click +Add currency . Select the checkbox next to the currency. Note : Currencies with a yellow exclamation point are 'display-only' currencies. This means customers can view prices in these currencies, but they won’t be able to use them at checkout. Click Save . Remove currencies Click +Add Currency . Deselect the checkbox next to the currency. Click Save . Reorder currencies Reorder the currencies by dragging them in the order you would like customers to see them. Remove the currency converter Go to your editor . Select the currency converter, then right-click. Click Delete . Click Delete App to confirm. FAQs Click a question below to learn more. Which payment providers support Multi-currency? Multi-currency is available for eligible Wix Payments sites, as well as sites connected to PayPal or Stripe as third-party payment providers. Learn how to set up your provider in these guides: Connecting Wix Payments Connecting Stripe Connecting PayPal Can I deactivate Multi-currency? Yes, after completing the setup steps, Multi-currency will be automatically activated. You can deactivate it at anytime. This means customers will be able to view prices in their currency but they can only pay in your site's main currency. To deactivate Multi-currency: Go to Multi-Currency in your site's dashboard. Click Deactivate next to Accept multiple currencies . Click Deactivate . Can I see reports for customers who checked out in different currencies? Yes, you can. Multi-currency ensures that transactions in different currencies are recorded in your site reports. This allows you to view detailed data about customers who checked out in currencies other than your main currency. Learn more about your sales reports . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions About Domains With No Grace Period Your domain may expire either because the auto-renew option was turned off in your account, or because your payment was unsuccessful. In both cases, your domain usually enters the Grace Period. Some domain endings do not have a Grace Period , during which your domain is reserved for you after it expires. Instead, these domains enter a Redemption Period of 30 days, giving you one last chance to retrieve your domain (for an additional cost) before becoming publicly available. Domains with no Grace Period The following domain-endings do not have a Grace Period: .at .be .ch .cl (also has no redemption period) .co.at .com.br .or.at .de .fr .is (also has no redemption period) .me (also has no redemption period) .mx and .com.mx .nl .si (also has no redemption period) FAQs We are here to answer all your questions. Click a question below to learn more. When is the renewal payment collected for my domain? Renewal payment is collected 30 days before the anniversary of your domain purchase, if your domain is set to auto-renew. How can I activate auto-renewal so my domain doesn't expire? Check if you have auto-renewal turned on for your domain(s) by going to Premium Subscriptions in your Wix account. If needed, you can click Turn Auto Renew On . What happens if my payment doesn't go through? If your payment is unsuccessful, an email notification is sent to the email address associated with your Wix account. If you do not see an email, be sure to look in your spam/promotion folders to avoid an unwanted expiry of your domain. You can choose to update your payment methods for a failed domain payment . Note: The domain will expire if payment is not collected before the anniversary of your domain purchase, and enter the Redemption Period. Can I renew my domain if it is in the Redemption Period? Once the domain enters the Redemption Period, it is no longer possible to renew the domain by updating your payment details or extending the domain subscription from your Wix Account. To restore your domain from redemption, contact Wix Customer Care for assistance. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Using Sofort to Purchase a Plan From November 29th, 2024, Wix no longer accepts Sofort as a payment method for purchases. If you have used Sofort to purchase a plan in the past, your plan renewal payment will be processed using SEPA . Sofort lets you make one-time euro payments with instant and secure bank transfers. Since Sofort can only be used for one-time payments, Wix saves your IBAN and bank details and processes all renewal payments using SEPA . If you have used Sofort to purchase a plan in the past, your bank information will be used to automatically renew your plan. You can also choose to update your payment information if you would prefer to use a credit card, or PayPal if that option is available in your region. Updating your payment information You can add a debit or credit card to your Wix account at any time for future renewal payments. To update your payment information: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the relevant subscription. Click Update Payment Method . Click Use another payment method and enter your card details. Note: If you already have your card information saved, you can select the card from the list. Click Update . FAQs Click a question below to learn more about Sofort payments. Do I need to update my payment information if I purchased my Premium or Studio plan using Sofort? No, if you purchased a plan using Sofort it will automatically renew using SEPA as the payment method. After using Sofort to purchase your plan, Wix saves your IBAN and bank details to process your future subscription renewals. In the event of a failed payment, this allows payments to be reattempted, protecting your site from an interruption in service. Can I use a different bank account for future renewals? If you have the bank details already saved as a SEPA payment method in your Wix account, you can update your payment information to that account. Wix no longer accepts SEPA as a payment method for first-time purchases, so it is not possible to add a new bank account to your Wix account. Are plans purchased with Sofort covered by Wix's 14-day money back guarantee? Yes. If you purchased a plan using Sofort before November 29th, 2024, you can still avail of the 14 day money-back guaranteed trial period for Premium or Studio plans. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site Sending email marketing campaigns Email Marketing: Saving and Reusing Your Email Campaigns Save your email campaign designs so you don't have to rebuild them every time. Make your design process as efficient as it can be and create a template from the campaigns you build to use again and again. You can also copy your template to be used across your Wix sites. Saving email designs as a template Save your email campaign designs as a template to use again and again. Once you create your email, you can save its design as a template. To save an email design: Go to Email Marketing in your site's dashboard. Click the More Actions icon next to the relevant email. Select Save as template . Enter a name for your template. Click Save Template . What's next? Your template is available to use. Learn more about building your email campaigns using a template . Copying your saved templates to another site Copy your saved email templates to another site in your account so you can reuse designs you’ve already created. This saves time and helps you keep a consistent look across your sites. Note: You can only copy a template to sites in your account that you have an Admin or co-owner role. To copy a saved template to another site: Go to Email Marketing in your site's dashboard. Click View All Templates . Hover over the relevant template under Saved templates and click the More Actions icon . Click Copy to site . Select the site you want to copy the template to. Click Copy . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit