< Back Managing your business Business solutions & apps Wix Video: Errors when Uploading from Wix Video to Facebook Check out this list of solutions if you come across any snags when uploading videos from Wix Video to Facebook. Important: Learn more about Facebook's general uploading policies. Your video can up to 120 minutes long or 4 GB, whichever limit you hit first. Check out this list of error messages and potential solutions: Error Message: What you can do: Facebook is experiencing an issue, try again later. Come back and try again later. This video file is too big for Facebook, try a different file. Keep your video under 120 minutes and 4 GB. Looks like this file is empty, upload a different file. Make sure your file is playable and not corrupted. This video was moved or deleted during upload. Your file must remain in your Video Library until the uploading process is complete. This file was not uploaded. Try again. Try uploading your video again. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Setting Up New Member Email Notifications Stay on top of membership requests by receiving an email notification when visitors sign up to your site. Keep track of who is signing up and ensure that you can quickly approve and welcome them. Before you begin: Notifications are sent to the contact email listed on your site's Business Info page. Make sure your email address is correct to ensure you don't miss a notification. Learn more about adding your site's business information . Setting up email notifications for new members Turn on manual member approvals first to start receiving email notifications. Then, update your site's contact email address if required. To set up new member notifications: Go to Signup & Login Security in your site's dashboard. Select Only people I manually approve in the Who can be a site member? section. Click Save . (Optional) Update your site's contact email: Go to Business Info in your site's dashboard. Enter your email address in the Contact info section. Note: If you have multiple locations, enter your email in the Default info section. Click Save . FAQs Click a question below to learn more about new member email notifications. Can I send notifications to a different email address? No, it is not currently possible to receive new member notifications in a different email address. The notifications are sent to your site's contact email address. You can change this if needed from the Business Info page of your site's dashboard. We are always working to update our products, so feel free to vote for this feature . Where do I receive notifications if I have multiple locations for my business? New member notifications are sent to the contact email address for your default location only, even if your business's other locations have their own email addresses. Can I have someone else manage new member requests, like a site collaborator? Collaborators can manually approve new members from the Pending column on the Site Members page in your site's dashboard. Keep in mind that it is not possible to send new member request email notifications to a collaborator's email address. While you can have a collaborator or site owner manage new member requests, the email notifications will still be sent to the site's default contact email address. The site collaborator will need access to this email to receive notifications. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Using the Pro Gallery Wix Pro Gallery: Troubleshooting Issues on Mobile Note: This article refers to issues with pro gallery in the mobile editor. Learn about responsiveness and how to troubleshoot issues with pro gallery in the Studio Editor . Read the information below to learn how to troubleshoot the most common pro gallery issues on mobile. Gallery is too big / small Your gallery may appear far too big or small on the mobile view of your site. You can adjust your gallery size from the mobile editor using the drag handles or the Editor Tool Bar . To adjust your gallery size: Go to your editor . Click the Switch to mobile icon at the top of the editor. Click the pro gallery element on your page. Click Tools on the top right. Select the checkbox beside Toolbar . Type your preferred width and height into the relevant ( W and H ) fields. Gallery images are cropped You may notice that your gallery images appear cropped on mobile, depending on the Custom layout you choose. This can happen when the orientation of the thumbnails in a layout is different from those of the images you upload. For example, you select a Column layout, which displays all images in portrait (vertical) orientation, but upload images with a landscape (horizontal) orientation. This means part of your image may be cropped to ensure it fits within the thumbnail's boundaries. To prevent your images from being cropped: Go to your editor . Click the Switch to mobile icon at the top of the editor. Click the pro gallery element on your page. Click Settings . Click the Layout tab. Select Fit below Thumbnail resize . Additional options when keeping your images cropped: Adjust the focal point of your images to better control the parts of your images that may be cropped. Adjust the image ratio (16:9, 4:3, 1:1, 3:4 or 9:16) applied to your gallery to best match the ratio and orientation of your uploaded images. Double-tap on gallery items required to open them on mobile The hover effect for titles and descriptions in the pro gallery does not apply to the mobile view. If you enabled this effect, visitors viewing your gallery from a mobile device will need to tap once to see the text, and tap a second time to open the full image or link. To ensure gallery items open with a single tap: Go to your editor . Click the Switch to mobile icon at the top of the editor. Click the pro gallery element on your page. Click Settings . Click the Design tab. Click Texts . Select No Change under What happens to the info on 1st tap? Click Publish . Alternative ways to ensure an item or link opens on first tap? Hide the gallery items' titles and descriptions on mobile. This will not affect the desktop version of your site. Place the text above / below or to the right or left of the image. Gallery with a slideshow layout is cut off / not visible You may find that your images are completely hidden by a color overlay. If that color is the same as your page or section background, it causes the gallery to appear invisible as just a blank space on your page. If your images are still partially visible, you may notice just a gap or empty space that appears under your pro gallery. This is caused by the Text or Info bar being set too large. You can fix this by decreasing the info bar to an appropriate size for your images. To decrease the info bar size under your gallery: Go to your editor . Click the Switch to mobile icon at the top of the editor. Click the pro gallery element on your page. Click Settings . Click the Layout tab. Click Customize Layout . Set the Info bar size to a lower number or to 0 to remove the empty space. Gallery text design on mobile doesn't match the desktop You may notice that your gallery's text design on mobile looks different to the text on the desktop version of your site. This is because your text on mobile needs to be set up in the mobile editor separately from the desktop. To edit text on mobile: Go to your editor . Click the Switch to mobile icon at the top of the editor. Click the pro gallery element on your page. Click Settings . Click the Design tab. Click Texts . Customize the text using the available options . Text / buttons are overlapping gallery items We do not recommend adding separate text or button elements on top of your gallery. Elements render differently across various browsers and devices. This causes overlapping elements to not align in the exact same place on all your visitors' screens. We recommend using the built-in Text and Custom Button features of the pro gallery, to avoid alignment issues. Gallery item titles / descriptions are cut off / not visible It may happen that gallery item titles and / or descriptions are not visible / cut off on the mobile version of your site. This occurs in galleries with the Grid, Slider, Strip and Column layouts when the gallery's Text Box height is too low, and cannot sufficiently display all text. There are a few ways to resolve this issue, depending on the Info position you choose (where you choose to display your gallery text). Text is placed under or above an image Decrease the title / description font size , or increase the size of the gallery images by adjusting the gallery's layout. For example, if you have a gallery with a grid layout, you can change the gallery's thumbnail size or adjust the number of images per row. Go to the desktop Editor and increase the Text Box Height . This change will also apply to your mobile site. The text's horizontal and vertical padding settings may cause text to be cut off on mobile. These settings are carried over from desktop. To adjust these settings, go to the desktop version of your site and change the text padding settings in the Texts tab of the Design panel. Text is placed on an image: Decrease the title / description font size , or increase the size of the gallery images by adjusting the gallery's layout. For example, if you have a gallery with a grid layout, you can change the gallery's thumbnail size or adjust the number of images per row. Video autoplay issues on mobile You may find that your music and videos do not play automatically on iPhones, Androids and tablets. This is because Apple and Chrome block the autoplay function to prevent additional data charges from the visitor's cellphone network. No data is loaded until the user taps the play button on the audio or video player. Autoplay functions are also disabled if the visitor has enabled low-power mode on their iOS device. For more information, please see Apple's Safari Developer Library and Google's Developers guidelines . Multiple galleries on one page Galleries are optimized to showcase multiple media files at once. We recommend having one gallery with several media items per page, as opposed to multiple galleries with less items. Having too many individual elements on a single page (even if the elements are identical) can affect site performance. Tips: If you want to display single images or videos, we recommend adding an image or video element from the Add Panel. For displaying a portfolio of work requiring individual galleries, we recommend using Wix Portfolio or dynamic pages . Still need help? What information should I include if I need to reach out for assistance? For us to best assist you, it helps to have the following information ready: What happened and what you've already tried The name or URL of your Wix site The name of the page your pro gallery is on The name and version of the web browser you're using The name and version of your computer's operating system A screenshot of your console view (see below for steps) How do I take a screenshot of my console view? Open an incognito window in Google Chrome (Ctrl + Shift + N). Sign in to Wix and open your editor. Go to the area where you noticed the issue and try to repeat the steps. Press Ctrl + Shift + J (PC) or Cmd + Option + J (Mac) to open the Console. Tip: If the shortcut doesn’t work, right-click the page and select Inspect . Click the Console tab at the top, then press F5 to refresh the page. Take a screenshot of this tab. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Adding and customizing elements Wix Harmony Editor: Adding and Customizing a Video Player Videos bring your site’s story to life, capturing attention and building connections with visitors. Showcase a promotional clip, boost sales with a demo, or even highlight something inspiring from your socials. With the video player, you can upload videos straight to your site or embed them from your favourite social platforms. Add a cover image, tweak playback settings like autoplay or looping, and choose if your visitors see a control bar. Adding a player Choose a player from the Add Elements panel and drag it onto your site. You can choose to upload a video file directly from your computer or add a social player and embed a URL from a social media platform. To add a video: Go to your editor . Click + Add at the top left of the editor. Select Elements . Click the Video icon on the left. Choose to upload or embed a video: Upload: Upload a video from your computer. Click Upload V ideo . Click Upload from Computer . Select the video you want to upload. Click Add to Page . Embed: Add a social player from your platform of choice, e.g., Facebook, Vimeo, or TikTok. Drag and drop the relevant player onto your page. Click the Replace Video on the action bar. Enter the video's URL. Customizing a player Adjust how and when your video plays, add a personal touch with custom titles or cover images , and style the player so it it complements the rest of your site. Note: Available customization options vary depending on whether you upload or embed a video. To customize a video player: Go to your editor . Click the video player element on the page. Choose how to customize it: Decide how your video plays Click the Settings icon on the action bar. Customize the following: Uploaded video: Show controls: A range of controls display on your player that visitors can use, e.g., Play / Pause, Mute / Unmute, Playback speed control, Full screen control and more. Loop video: Your video plays again and again in a continuous loop. Play automatically: Your video plays automatically once the site loads. Mute on play: Your video plays no sound. Show video title: Display your video's title. Accessibility: Click the Accessibility dropdown and add a short description to make your video accessible for visitors using assistive technology. Embedded video: Loop video: Your video plays again and again in a continuous loop. Mute on play: Your video plays no sound. Show controls: A range of controls display on your player that visitors can use, e.g., Play / Pause, Mute / Unmute, Playback speed control, Full screen control and more. Play automatically: Your video plays automatically once the site loads. Show title: Display your video's title. Change the video You can always replace the video with a different one, whether it's from your computer or from your social media (e.g., YouTube, Vimeo, Facebook, etc.) Click the video element in the editor. Click Replace video on the action bar. Change your video: Uploaded video: Select a video from the Media Manager or upload a new one. Click Change . Embedded video: Enter your URL in the URL field. Add a cover image Click Cover image on the action bar. Click the Add Image icon. Select an image from the Media Manager or upload a new one. Click Update . Design the player Click the All design options icon on the action bar. Design the player: Borders : Define the borders of your video so it stands out, choosing a color, width and style. Corners : Make the corners of the video squarer or round by dragging the Radius slider. Click the Edit individual corners icon to design each corner separately. Shadow : Apply inner and outer shadow to give the video an interesting 3D effect, setting the position, blurriness, color and more. Troubleshooting the player Even the best designs may encounter small snags. Here are some typical issues you may face with videos and how to resolve them effectively. Why is my video not playing on my live site? Motion-based elements, such as transparent videos or animations, may not play on live sites due to the Reduced Motion feature on certain operating systems. This accessibility feature prevents motion effects from running to aid visitors with disabilities. Check if Reduced Motion is enabled on your device or your visitors’ devices and learn how to disable it: iPhone and iPad Mac OS Windows OS Android Note: On mobile devices, Reduced Motion may also activate automatically when in low battery or power-saving mode. I have set my video to autoplay, but there's no sound. Why? Most browsers, including Chrome, Firefox, and Safari, block autoplay videos with sound to enhance user experience. To ensure your video plays automatically: Mute the sound on autoplay settings. Let users manually enable sound from the video controls. Browsers that don't support autoplay with sound: Safari (macOS and iOS): Version 11 and later Chrome: Version 61 and later (desktop and mobile) Firefox: Version 66 and later (desktop and mobile) FAQs Click a question below to learn more about adding and customizing videos: Which social media platforms can I embed videos from? You can embed videos from Facebook, Instagram, TikTok, Vimeo and YouTube. What are the recommended file formats and sizes for uploading and embedding videos? Wix supports a wide range of video file formats and sizes. Learn more about supported formats and size . When a video is set to autoplay, will sound still play? Initially, when you set a video to autoplay, the video is automatically muted. A site visitor can unmute the video from the control bar. Will video views on my site carry over to the video platform (e.g. YouTube)? Yes. Views for embedded videos on your site carry over to the video's native platform. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Setting Up Your Payment Methods In order to sell your videos in Wix Video, you will need to set up a payment method. To set up a payment method: Go to Settings in your site's dashboard. Click the Accept Payments tab. Set up the payment methods you want to use. To change your currency: Go to Settings in your site's dashboard. Scroll down and click Video Settings . Click Change under Price Settings . Select a new currency from the drop-down menu. Important: To accept payments for channel subscriptions, you must set your payment method to Paypal , Stripe or Wix Payments (Stripe and Wix Payments allow payment through credit card). There is no option for offline/manual payments in Wix Video. Currently, Isracard is not available as a payment provider for Wix Video. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Adding & managing media Wix Media: Adding Free Media from Wix The Media Manager contains hundreds of free Wix images, videos, shapes and icons that you can add to your site. Browse and search through Media from Wix to find the perfect visual elements to enhance the design of your site. Terms of Use: The free Wix media files found in your Media Manager and on your template are royalty free images that we have provided for your convenience. You can use any of these images on your Wix site without breaking any international copyright laws. Free Wix media files are available for digital use within Wix ONLY. For more information, see the Wix Terms of Use . Be careful with media found in external (non-Wix) URLs. When the media file is not owned by Wix, you need to contact the author for permission to use it on your site. To add free media from Wix: Wix Editor Go to the editor . Click Media on the left side of the editor. Click Show More under Free Wix Images or under Free Wix Videos. Select the media you want to add. Click Add to Page . Tip: To view more options for media files that you like, hover over an image and click the Related images icon . Please note, not all media files have related media available. Studio Editor Go to the editor . Click Add Elements on the left side of the editor. Click Media . Click Explore Media . Click Show More under Free Wix Images or under Free Wix Videos. Select the media you want to add. Click Add to Page . Tip: To view more options for media files that you like, hover over an image and click the Related images icon. Please note, not all media files have related media available. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Media Manager under Settings . Tap Free by Wix . Note: The app offers Free by Wix images only. Access your editor to choose from free Wix videos and other media types. Tip: Learn more about using the Media Manager on the Wix app . Harmony Editor Go to your editor . Click the Wix dropdown at the top left of the editor. Select Media Manager . Click Media from Wix . (Optional) Filter by media type (e.g. Images, Videos, Social Icons). Select the media you want to add and click Add to Page . Tip: To view more options for media files that you like, hover over an image and click the Related images icon. Please note, not all media files have related media available. Find what you are looking for: Use the search and filter features at the top to find what you are looking for. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Maintaining Your Site's Google Rankings with URL Redirects when Moving to Wix To set up URL Redirects: You must upgrade your Wix site with a Premium Plan and connect a domain . URL Redirects allow you to maintain your previous site's Google search ranking data when moving your site to Wix. URL Redirects also send people to your new Wix site when they click on old links in search results. Even if Google hasn't checked in on your site in months, result links will bring visitors to your new site rather than showing them a 404 broken page error. Important: It is not possible to use a Source Link with a # in the URL or to redirect to a blog page or list item. URL redirects for moving to Wix with the same domain When building your new site with Wix, create new pages with URLs that match the ones from your old site. If you have new pages, and cannot match the new URLs to the old ones, you can retain your SEO rankings by creating a URL redirect . Once you have published your new Wix site, make sure to verify your site with Google Search Console or other search engines. You can then submit your sitemap directly to Google. Important: To connect to Google Search Console, you must have a Premium plan and a domain connected to your site. This can be either a domain purchased from Wix or a domain purchased from another domain host . URL redirects for moving to Wix with a new domain Add your old domain to your Wix account and connect it as a secondary domain to your new domain. This will set up a URL redirect from the old domain to the new domain. Getting the most out of your URL redirects Click below for tips on how to effectively create your URL redirects: Analyze your previous site's SEO It's important to review your previous site, in terms of SEO, so similar content can be used when creating your new site. This includes reviewing your previous site's text, images, meta tags, header tags, and menu structure. Take note of the search phrases that are being used to target each of your pages. Map out what content is located on each page. If you have a site with many pages, decide which pages you will be redirecting and which are not necessary. Build your new site with Wix Using the information that you gathered in the previous step, start to build your site. Make sure that your new site has a corresponding page for each of the important pages of your previous site. Your new site does not need to be a duplicate of your previous site, but it is important for the content, on each corresponding page, to be similar. For example, if your previous site's 'About' page contained information on what your business does, your new site's 'About' page should contain the same information. At the end of this step, you should have a draft version of your new site prepared. In order to avoid exposing your site to search engines before setting up your redirects, we recommend disabling Let search engines index your site from your site's SEO settings. Learn How Set up your URL redirects In order to set up your URL redirects correctly, it's helpful to determine which of your previous site pages have already been indexed by Google. To do so, perform the following search in Google - site:yourdomain.com. From the search results, note down the URL of each page that appears. You can also access all of your previous site's URLs by looking at the site map. Consult your previous site builder on how to access your sitemap. Set up your URL redirects so that each relevant URL corresponds to a page on your new site. Publish your site You are now ready to publish your site! Go ahead and click Publish from inside the Editor for the URL redirects to be activated. Make sure that you have selected Let search engines index your site from your site's SEO settings. Learn How Review the redirects that you've set up and make changes if necessary. Submit your sitemap to Google Google periodically caches your site, but this can take up to 3 months. To speed up this process, we recommend opening a Google Search Console account and submitting your automatically generated sitemap to Google. Want to learn more about 301 redirects? Check out our article about 301 redirects in the Wix SEO Hub . Get tips for successfully migrating your site . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Creating a logo for your business Wix Logo Maker: About the Logo Brand Kit When you purchase either a Social, Brand Plus, Unlimited, or Business Logo plan , you automatically get a Brand Kit included to expand your logo abilities. This exclusive kit allows you to download files that are not available in the Basic, Value, and Advanced plans. How do I access the Brand Kit? There are 2 ways to access the Brand Kit, depending on the Logo Maker you're using. Logo Maker in your dashboard: Go to the Logo Maker in your site's dashboard, purchase the Brand Plus plan and access the Brand Kit from there. Standalone Logo Maker: Purchase one of the plans from the standalone Logo Maker and access the Brand Kit from there. If you purchase the Logo + Online Presence plan (includes the Brand Kit), make sure to connect your purchased logo to an upgraded site in order to access the Brand Kit. Post-download edits The Business and Unlimited plans allow edits post-download, except from editing the Business Name. However, the Brand Plus (when purchased separately or as a part of Social plan) goes a step further and allows you to make any changes post-download. This means there are no limitations on your edits. Files included in the Brand Kit The Brand Kit (Social, Brand Plus, Unlimited, Business plans) includes all the files from the Advanced package in addition to secondary logo files, business card files, social post files, and social media cover files. You can find more information about each of these file types below. Secondary logos Secondary logos are variations of your main logo. You can create as many secondary logos as you like, with different business names. You receive one file of a set size (500 x 500 px PNG) when downloading. Business card files Add your logo to a business card. You receive 2 files - one of the front of your business card design and one of the back. Note: The Brand Kit allows you to download business cards as an image but printing them requires a payment. However, Unlimited and Business Logo plans include 250 free business cards . Social posts files Add your logo to your social posts. You receive one file of a set size when downloading. Social media cover files Add your logo to your social media profile covers. You receive one file of a set size for a social network when downloading. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Wix Blog: Customizing Your Blog's Mobile View Customizing your blog's mobile view allows you to create a seamless and engaging experience for visitors using mobile devices. For example, if you run a travel blog, optimizing the blog's mobile view ensures that your stunning travel photos and detailed itineraries look great on smartphones, making it easier for your readers to follow along on their own adventures. Note: This article refers to steps for the Wix mobile editor only. Learn how to customize the mobile view for a site using the Studio Editor . Customizing the mobile view of your blog feed Optimize your blog feed to suit a mobile screen by changing the settings. You can choose what is displayed on the screen, change the layout, and adjust the font size. To customize the mobile view of your blog feed: Go to your mobile editor . Go to your Blog page: Click Pages & Menu on the left side of the editor. Click Blog Pages . Click your Blog page. Click the blog feed element on your page. Click Settings . Choose what you want to customize: Display Mobile screens are smaller than regular screens, so you might want to hide certain information which is less important to your readers. Click the Display tab. Enable the Enable mobile settings toggle. Customize the following: What shows on your feed: Select or deselect the relevant checkboxes to show/hide certain elements on your feed. Blog menu: Enable the toggle and select what shows on your blog menu. Social sharing: Enable the toggle and select the icons shown on your feed. Layout You can change the layout of the main post feed as well as the category page. Click the Layout tab. Click the All Posts feed tab. Customize the All Posts feed layout: Choose a layout for the main post feed. Choose the alignment for the text. Click the Category feed tab. Customize the Category feed layout: Choose a layout for the category page. Choose the alignment for the text. Design You can change the size of the font that appears on the main post feed as well as the category page. Click the Design tab. Choose what you want to customize: Posts: Adjust the title and description font of your All Post feed and Category feed . Category labels: Enable the Enable mobile settings toggle and customize the category labels, text padding and category style. Customizing the mobile view of your post page Optimize your post page to suit a mobile screen by changing the settings. Show or hide certain elements, change your layout and customize the font size. To customize the mobile view of your post page: Go to your mobile editor . Go to your Post page: Click Pages & Menu on the left side of the editor. Click Blog Pages . Click Post . Click the Post page element on your page. Click Settings . Choose what you want to customize: Display Mobile screens are smaller than regular screens, so you might want to hide certain information which is less important to your readers. Click the Display tab. Enable the Enable mobile settings toggle to customize the mobile display. Customize the following: What shows on your post: Select or deselect the relevant checkboxes to show/hide certain elements on your post. Blog menu: Enable the toggle and select what shows on your blog menu. Social sharing: Enable the toggle and select the icons shown on your post. Related posts: Show related posts: Enable/disable the toggle to show or hide related posts. Display post label: Enable/disable the toggle to show or hide post labels. If enabled, select Related posts or Recent posts . Show "See All" link: Enable/disable the toggle to show or hide a link to your post. Design Click the Design tab. Drag the sliders to increase or decrease the font sizes of your paragraphs and headings. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Editing Orders You can make changes to an existing order after checkout, including updating items and prices. Orders can be updated if they haven't yet been fulfilled or refunded. Tip: You can make changes to both online orders and point of sale orders. To make changes to orders: Open the POS tablet. Tap Sales History from the bottom bar. Tap the relevant sale. Tap Actions . Select Edit Sale . Make any of the following changes: Add a product or service: Tap the Plus icon or Add Product to scan or select a new product. Add a custom charge: Tap Add Custom Charge to enter an amount. Adjust the item quantity: Tap plus or minus in the quantity selector to adjust the amount. Edit the price of an item: Tap the Edit icon next to the item price and enter a new price. Remove an item: Tap the Delete icon next to the item you want to remove. Add or Remove a discount: Tap Add Discount or the Delete icon to add or remove a discount. Add or Remove a fee: Tap Add Fee or the Delete icon to add or remove a fee. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Troubleshooting User Input Element Issues The CMS (Content Management System) allows you to create and manage dynamic content on your site. This is particularly useful for site owners who want to collect user input, such as customer feedback, registration forms, or other types of data. For example, you might have a contact form where customers can leave their details and questions. However, sometimes you may encounter issues with user input elements. This guide will help you troubleshoot and resolve these common problems. Step 1 | Check the connections of your page elements Ensure that your input elements are correctly connected to your dataset. If elements are not connected properly, data will not be stored in your collection. Show me how In your editor, go to the page where your input elements are located. Click the relevant input element (e.g. text input, dropdown). Click the Connect to CMS icon . Check that the element connects to the correct dataset that submits to the correct collection. Check that the element connects to the collection field it should submit to. Learn how to check the dataset connections between your input elements and your collection. Step 2 | Check for validation error messages Validation errors can prevent data from being submitted correctly. These errors occur when the input does not meet the criteria set for the field. If you see any validation errors, adjust the input criteria in the properties panel to ensure they match the expected data format. Show me how On your live site, go to the page with the input elements. Enter data into the form and try to submit it. Look for any error messages that appear. Learn more about working with user input validation settings . Step 3 | Check your dataset mode Your dataset mode determines how data is handled when users interact with your input elements. Make sure the dataset mode is set correctly for your needs. If the dataset mode is not set correctly, users will not be able to submit their input. Show me how In your editor, go to the page where your input elements are located. Click the relevant input element (e.g. text input, dropdown). Click the Connect to CMS icon . Click Dataset Settings . Check that the Dataset mode is set to the correct mode: Write or Read & Write (If necessary) Click the Dataset mode drop-down and select the relevant mode: Read: Page elements on your live site can read and display content from your collection. But site visitors cannot edit, add to, or delete any content in your collection Write: Visitors can interact with user input elements and a submit button on your live site to add content to your collections. The Write-only mode cannot display content from a collection or allow visitors to edit data. Read & Write: Visitors can interact with user input elements and a submit button on your live site to add to or edit content in a collection. Page elements can also display content from the collection. Publish your site to make the changes go live. Learn more about adjusting your dataset settings . Step 4 | Check your collection permissions Collection permissions determine who can view, add, update, or delete collection content on your live site. Make sure your collection permissions are set to allow the relevant people to access the content. Learn how to check and adjust your collection permissions . Step 5 | Check for hidden or overlapping elements Make sure you haven't accidentally hidden any input elements that are set to 'required' . This can happen both in the editor for the mobile version of sites built in the Wix Editor, and across breakpoints in the Studio Editor. Learn how to: Unhide elements in the mobile editor for sites built in the Wix Editor. Unhide elements from breakpoints for sites built in the Studio Editor. Learn more about designing across breakpoints in the Studio Editor . Also, make sure your custom form does not have any elements overlapping it, as this can cause issues filling out and submitting the inputs. Learn how to: Use the Layers panel in the Wix Editor to check for overlapping elements. Use the Layers panel in the Studio Editor to reorder elements. Step 6 | (If using the sandbox) Sync your sandbox and live collections If you are using optional sandbox collections, ensure that your content is synced. Differences between these collections can cause issues with user input. Keeping these environments synced helps avoid discrepancies and ensures smooth operation. Learn more about syncing content between the sandbox and live collections . FAQs Click below for more answers to common troubleshooting questions about input elements. How do I troubleshoot form submissions not saving to the CMS collection? To troubleshoot issues with custom CMS form submissions not saving to the collection, follow these key steps: Check the dataset connection : Ensure that the dataset is connected to the correct CMS collection (e.g., the "Submissions" collection). Verify that the dataset mode is set to 'Write', enabling the data inputs to save as new items. Tip: If the form is meant to update existing items, use 'Read & Write' mode and choose 'Advanced' collection permissions . Review collection permissions : Check the permissions of the collection in the CMS. Verify that the correct user roles are allowed to add content using the 'Collect content' or 'Advanced' permissions. Validate input element connections : Click the Connect to CMS icon on each input element and confirm it's properly connected to relevant fields in the dataset. Ensure field types match the type of data you want to collect . Check the 'Submit' button click action : Ensure the 'Submit' button is correctly connected to the dataset's 'Submit' action . Additionally, confirm that success/failure messages are set up correctly to track the submission's outcome. Sync sandbox and live collections (if applicable) : If you are testing the form in a sandbox environment, ensure that changes are synced with the live collection. Preview and test : In the editor, preview the form and submit a test entry to confirm that data is saving to the collection. Debug any issues you encounter during this test phase. Learn more about creating a form with input elements that submit to your collection. Can I use the text input element as a filter or search bar? Not without using coding. The text input element allows users to submit responses that get saved to your CMS collection. It's not set up to be used as a search bar or filter by default. If this is a feature you would like to see in the future, you can vote for it here . Workarounds: You can use coding to allow visitors to enter keywords in the text input element and search for dynamic content that appears on the page. View a tutorial on using the text input element to search your collection content . You can add the Wix Site Search app to allow visitors to search throughout all of your site's content. Why is my text input field grayed out when visitors try to enter text in it? The input field may appear grayed out for multiple reasons. To troubleshoot, check the following: Dataset mode: Make sure that the dataset mode is set to 'Write' or 'Read & Write'. Collection permissions: Make sure that the collection permissions are set correctly to allow the relevant user types to add or update content in the collection. Text input element settings: Make sure that the element is set to collect the type of info you need it to (e.g. text, number, email). Also make sure it's connected to the relevant field type (e.g. text, number, URL). Click Settings on the element to set the type of content it can accept. Click the Connect to CMS icon to change the field that the input's value connects to. How do I use a dropdown input element to filter CMS content dynamically? To dynamically filter CMS content using a dropdown input element, add the element to the page with your connected repeater, gallery, or table. Connect it to the CMS and choose Filter content . Make sure to connect it to the same dataset and choose a collection field to filter by (e.g., "Category"). The dropdown will display unique field values, allowing visitors to filter content immediately after selection or only after clicking an optional "apply filters" button, depending on your setup. You can also customize filters with advanced conditions like "Is not" to exclude specific items. Learn more about using input elements to filter dynamic content . Why aren't my filter options in the order I set in the dataset? Input elements set to filter content always display their options in alphabetical order (A-Z). Sorts you add to the dataset control the order of items in your repeater, gallery, or table, but they do not change the order of the filter options. Input elements set to collect content work differently — there, the dataset's sort does control the order of a dynamic list of options. Learn more about sorting the options in filter input elements . Can I automate what happens when I receive form submissions? Yes. With Wix Automations, you can choose from a variety of actions that occur when you receive new submissions. For example, you can receive an email, connect to third-party apps like Google Sheets, or automatically reply to the visitor. Since your form submissions are saved as new items in your collection, use the Item added trigger to start your automation. Learn more about creating automations for collection items . How can I troubleshoot if my upload button is not working? If your upload button isn't functioning as expected, start by checking the connections of your input elements to ensure they are linked correctly to the appropriate dataset. Verify that the dataset mode is set to either 'Write' or 'Read & Write' to allow data submissions. Additionally, confirm that the collection permissions are set to allow the necessary user roles to add content. Learn more about working with dataset modes and collection permissions . It's also essential to check for any validation errors that might be preventing the submission. If everything seems correct but the issue persists, consider syncing your sandbox and live collections if applicable. How do I connect multiple forms to a single CMS collection? You can connect multiple forms to the same CMS collection by connecting their input elements to datasets that all submit to the same CMS collection. Ensure that each form has a unique 'Submit' button and dataset to prevent conflicts. This setup allows you to gather data from various sources while maintaining a single collection for easy management. Learn more about creating custom CMS forms with input elements . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

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