< Back Privacy and GDPR Articles Preparing Your Wix Site for the CCPA About the CCPA The California Consumer Privacy Act (CCPA) - which came into effect on Jan 1st, 2020 - aims to protect the consumer rights of California residents. The act serves to encourage stronger privacy for consumers and promote greater transparency for companies who have an online presence in the state. California consumers are able to request that their personal information be disclosed or permanently deleted. They also have the option to request that their data is not shared with third parties. The CCPA applies to businesses operating in California that falls within any of these thresholds: earns $25,000,000+ in annual revenue. annually buys, receives, sells or shares personal information of 50,000+ consumers, households or devices for commercial purposes. obtains 50%+ of its annual revenue from selling consumer personal information. Important: As stated in our Terms of Use , it is the site owner’s responsibility to ensure that Wix services are permitted and abiding by local laws. Any information contained herein is not legal advice and you should not rely upon it as such. The CCPA can require several actions from site owners, depending on how you plan to use site visitors’ data. If you are uncertain about your responsibilities, it is always wise to get legal advice from an expert. Building a CCPA-compliant website with Wix You can build a stunning CCPA-compliant website at Wix. Be aware that there are steps you must take to ensure your site is CCPA-compliant. Wix is a DIY (do-it-yourself) platform. We aim to make it easy to use our platform to comply with privacy and data protection laws like the CCPA. Wix provides you with specific tools to help you give your online customers control over their personal data. These tools implement technical and security measures to ensure that your customers’ personal data is protected. Learn more about your role as a site owner As a site owner, you are considered the “Business” side of the data processing. This means that you are the one who is choosing what data to collect from your site visitors and you decide how it will be handled. Wix.com is a “Service Provider” for your site visitors’ data. This means that Wix will only process your site visitors’ data following your instructions and on your behalf. Wix.com will not process your site visitors’ data for our own benefit. For more information about Wix’s obligations as a data processor for your customer data, see our Data Processing Agreement . To avoid any doubt: Wix does not sell user personal information to third parties for the intents and purposes of the CCPA. Wix.com gives you tools to be CCPA-compliant. However, there are multiple and essential steps you will need to take on your side. Compliance with the CCPA is the responsibility of each site owner. You are the one who is deciding what data will be collected and how it is handled. Helping your Wix site meet CCPA requirements Use the following information and recommendations to prepare your site for the CCPA: Create a Privacy Policy Transparency and communication with your site visitors are key elements of the CCPA. As part of the regulation, you must let your customers know how you collect, store and use their data - in a clear and transparent way. In addition, you must comply with your customers' requests to receive or permanently delete their data that is processed on your site. A privacy policy is a statement that discloses the ways in which your website gathers, uses, discloses and manages your site-visitors' data. Wix cannot provide you with legal advice on how to write a privacy policy. However, we do recommend that you maintain a clear and comprehensive privacy policy for your website, in accordance with both the CCPA and local privacy regulations. Learn how to create a Privacy Policy . For information on how Wix handles your site visitors' data, please review sections 5, 6, and 10 of Wix's Privacy Policy . Note: Wix's own privacy policy is tailored to Wix's business model. You must create a privacy policy that is suited to your business. Add a "Do Not Sell Data" link The CCPA requires that Californian residents may request that their personal information is not shared with a third party. You can use the Wix App Market to add a Do Not Sell Data Link to your site's footer. By clicking the link, your site-visitors can disable data transfers to third parties. Learn more about adding a Do Not Sell Data link . Legal basis to process your site visitors’ data The CCPA does not have a list of “positive” legal basis required for collecting, selling or disclosing personal information. However, consumers may ask businesses not to sell their personal data as explained above. You can choose the best and most appropriate data processing method for your business. If you want to receive 'affirmative consent' from your site-visitors before processing their data, you can do so by: Adding a Do Not Sell Data Link Use Wix Forms to Receive Explicit Consent Add a Policy Checkbox to Your Wix Stores Checkout Page Customize Your Booking Form’s Fields in Wix Bookings To ensure regulatory compliance, we recommend reviewing details of the act , as well as seeking legal advice. Use Wix tools to get a copy of or permanently delete your site-visitors' data In accordance with the CCPA, site-visitors have the right to get a copy of their data or have it permanently deleted from your databases. Wix has developed tools to assist you in becoming CCPA compliant: Right to access Right to be deleted Right to opt-out of the sale of personal information Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Troubleshooting Video Playback Issues If you are experiencing issues with Wix Video, see our solutions below. Important: When visitors play a video on your site, the quality may be lower for the first 5-10 seconds, in order to determine whether their internet connection is fast enough to display higher quality videos. Click an issue below to find out how to resolve it: Video pausing / skipping during playback (site visitors only) If your site visitors are unable to play your video, you can send them the troubleshooting steps outlined in the Troubleshooting Site Visitors Issues guide . Video pausing / skipping during playback (both you and your visitors) Follow troubleshooting steps in the Wix Technical Assistant guide . Issues still persist after following all the troubleshooting steps Delete and re-upload the video to your video library. Learn more about deleting and uploading videos to your video library. If the video is from an external platform (e.g. YouTube, Vimeo, Facebook), disable all privacy settings before trying to embed. Learn more about troubleshooting issues with external videos . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features Wix for Developers Developing Custom Websites Wix enables you to work in an open development platform to customize the functionality of Wix sites and build advanced web applications. Work in Wix's Editor, add custom functionality and interactions using APIs, use your own tools, and enjoy serverless coding in both the frontend and backend, all in an open, extendable platform. Learn more about developing custom websites with Wix . Development features These features make your website development hassle-free: Coding : Use Velo by Wix to add JavaScript code to a Wix site. Work with our APIs to add custom functionality and interactions to your site. Add CSS to your site to customize its look and feel. Velo also provides a full server-side runtime system based on Node.js. You can export functions from the backend to the client-side using web methods . Wix serves all your files for you. Write your code in the Wix Editor, the VS-Code based Wix IDE , or integrate your site with GitHub and use your own tools. Databases : The Wix development environment includes Wix Data , which lets you work with our built-in database collections. You can also connect your site to any external database. Open platform : Extend your site’s functionality to other services. Install NPM packages , use the Fetch API to make external calls, and expose your site's functionality as an API with HTTP Functions . Use custom app extensions to extend your site's business logic and integrate with 3rd-party services. Developer Tools : Wix provides developer tools to help you monitor, test, and work with the code on your site. These include server-side logging , integration with Google Operations , a secrets manager , a site monitoring dashboard , and triggered emails for site events. Serverless, secure & maintained : All the work you do is hosted on Wix's cloud services. That means you never have to worry about your server’s initial setup or long term maintenance. Wix automatically scales your site's resources as needed, and you benefit from our lock-tight security. Get started Visit our developer documentation portal to learn more about developing custom websites . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Base44 Payments Powered by Wix: Best Practices for Merchants Base44 Payments powered by Wix lets you accept payments directly in your app or site. The best practices below help you build trust with customers, reduce disputes and chargebacks, and keep your Base44 Payments account in good standing. Contact information Having easy‑to‑find contact details in your app works to your benefit in many ways. Clear communication enhances your customers’ experience and helps you avoid disputes and chargebacks. If you do not have a contact form on your app to receive messages from customers, make sure to mention your phone number, email address and an estimated response time. That way, your customers are not left waiting to hear back from you. Consider adding a link to your Facebook page or other social channels where customers might get a quicker reply. Reply in a timely manner to show your respect towards your customers and your business. By allowing regular back‑and‑forth with your customers, you can prevent future problems that may come up down the line. Document every communication between you and your customers. This is a essential for cases like a dispute. The more contact methods you provide (for example, email, contact form, social media links, phone number), the more your customers will trust you and your business. You must include the physical address of your permanent establishment or location in the footer of your app. If the business does not operate out of a physical location, include a mailing address for correspondence instead. To ensure customers know the entity they are doing business with, add the name of your legal entity or individual entrepreneur to your app, or disclose your Doing‑Business‑As name (this may be your own name as a sole proprietor). We recommend adding this to the Contact Us section of your app, but you can also add it to your app’s footer. Clear pricing Displaying clear prices with no hidden fees in your app is essential. Below are some tips that have proven themselves to be useful with merchants around the globe. Remember that customers view your app on different devices, such as phones and tablets. Make sure your layouts and fonts keep prices easy to read on all screen sizes. Verify that the text is clear and that the colors stand out so prices are easy to notice. Show the full price for each product or service, including the currency. Make sure any additional fee, such as shipping or handling, is clear and easy to understand before checkout. This helps prevent questions and misunderstandings, and reduces the chances that customers feel they were misled in some way. Refund or return policies Removing, or even moving, your refund policy to a different area in your app and making it less accessible or visible to shoppers could cause your account to be suspended. There are more guidelines you should take into account before making changes to your existing refund policy: Your refund policy needs to be concise and easy to understand. Make sure your refund or return policy is visible wherever customers review or confirm their purchase. You can also add it to a central “Policies” or “Help” section in your app. Your refund policy needs to comply with all applicable laws and regulations in the regions where you operate. You can avoid disputes and complaints by making your refund policy visible and easy to find. Offering a refund or assistance to your customer is a great way to maintain your good reputation as a merchant. To help protect your reputation, you may decide in some cases to refund or replace an item, even if the customer made a mistake. Many refund requests are submitted because the item was not as described or because the service or item was not received. Clear descriptions and communication help reduce these cases. Shipping and delivery information If you sell physical or digital goods through your app, including accurate shipping and delivery information is a must. Your business benefits from positive feedback and word of mouth when you maintain open and honest communication with your customers. Physical goods – what customers need to know The total cost of shipping must be clear and easy to find. Specify the shipping carrier (e.g. local post, UPS, FedEx). Include an estimated delivery date. Tracking information if available. This is crucial for locating items that weren’t delivered. If the item is not as described, are shipping fees returned to the customer? Is the customer liable for return-shipping fees? Digital goods – what customers need to know Once payment is made, how will the digital product be delivered? Explain how customers can track or confirm receipt of their digital product. If the product isn’t as expected, what options are available to the customer? If you do not make the required information visible to your customers, it can lead to negative feedback about your business and may result in your account being suspended. Privacy policy, and terms and conditions Every app should provide a privacy policy. This is a statement that discloses the ways your app collects, uses, discloses, and manages the data of its visitors and customers. The privacy policy fulfills a legal requirement to inform a visitor about how their data is processed. Your privacy policy should explain, in simple language: What data you collect from visitors and customers, such as names, email addresses or payment details where relevant. How you use, store and share that data. How long you keep data and how customers can request access to or deletion of their data, where applicable. Customer disputes As much as you try to please your customers, unhappy customer experiences do unfortunately occur. Naturally, these experiences are not always avoidable and are part of doing business online. If, for any reason, a customer is dissatisfied with a purchase made on your app, they have the right to contact their bank and dispute the charges or purchase made at your establishment. In the majority of cases banks do tend to side with their customers, but you can lessen the blow by following some important basic steps: Respond to customer calls or emails in a timely manner. Keep records of emails and calls with clients. These can be used in disputes and could become the deciding factor in your favor. If it’s a digital product and you can prove the item was downloaded and used, this is imperative in proving your case. Records of emails/calls to your business requesting support for a digital item can prove the item was received and that you have assisted the customer. If a physical product, receipts showing it was delivered and signed for are recommended for resolving disputes and supporting your case. If the refund request was received in the first 7 days after its delivery, did you comply? Chargebacks Sometimes a payment dispute can result in a chargeback from the customer’s bank. If you have been conducting business online for a while, you may already be familiar with chargebacks. Just in case you have not yet received one, here is a brief explanation. A chargeback is a demand by a credit card provider for a merchant to return the funds to a consumer, following a fraudulent or disputed transaction. Unlike a refund request, where it’s just between you and the customer, a chargeback gets the banks and the credit card companies (Visa, MasterCard, American Express, etc.) into the mix, which can have negative consequences. Keep the following points in mind: Any chargeback requires time and resources from everyone involved. If you receive a chargeback, you also incur a chargeback fee. With a chargeback, the payment funds are taken from you and returned to the customer, even if you already provided the product or service. In addition to losing the transaction amount and fee, your business may be “marked” by the bank. The more chargebacks you get, the more banks and credit card companies may view you as a risky merchant. Your primary goal should be to keep chargebacks to a minimum and resolve customer disputes before they turn into chargebacks. Chargeback "points" are never removed from your record. The more chargebacks you get, the higher your chances are of being labeled a "risky" merchant and then suspended from Base44 Payments and/or other payment providers. Keep in mind that you can file a dispute for any chargeback you believe is unjustified. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Charges, payments and tax Unable to Find Pending Refund Request After you submit a refund request, the request remains in Pending status on the Refund Request page until a decision is made. If you no longer see your request, it means that your request is no longer pending and you should have received an email with the decision. You can check your email account for an email from wix.com to see if your request was accepted or denied. If you still need help, please contact us . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Editing Your Reservations in Wix Hotels Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . To edit a reservation: Go to your dashboard. Click the Hotels tab. Click the Reservations tab. Click the relevant reservation. Make the changes. Click Save . Note: It is not possible to edit the booking details of a reservation for which a booking fee was paid. You can, however, edit the guest details for all bookings. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Google AdSense Request Rejected by Google Before you can start displaying Google AdSense ads, Google reviews your site. Websites can be rejected for different reasons. To learn more about what is required to pass the review, refer to this Google help page and read the information below. After completing the necessary changes, you can resubmit your site. Why is my site rejected by Google? If your AdSense application was rejected , it’s likely due to issues with your website’s content, structure, or compliance with Google’s policies. Common reasons include insufficient or low-quality content, policy violations, poor user experience, or a lack of essential pages like a Privacy Policy. Google also considers factors like website ownership, traffic quality, and past AdSense account history. Understanding the reason for rejection can help you make the necessary improvements before reapplying. Notes: Wix sites are built to ensure that all site content is visible and easily extracted by search engines. The structure of Wix sites does not prevent a Google AdSense application from being approved. It can take up to 4 weeks to receive a decision back from Google. What steps can I take to solve this issue? If your AdSense application was rejected, don’t worry—you can take steps to improve your chances of approval. Start by reviewing Google's AdSense Program Policies to ensure your site meets all requirements. Next, focus on enhancing your content quality, fixing any usability issues, and ensuring your website has essential pages like a Privacy Policy and Contact page. Additionally, work on growing organic traffic and maintaining a professional, user-friendly design. Once you’ve made the necessary improvements, you can reapply with a stronger application. Tip: If your site is quite new, don't rush to reapply. Wait until it's well established before applying. This gives you time to really hone in on the areas that need improving. When to contact Wix: If your request continues to be rejected, click here to submit a support ticket to Wix. Include the following screenshots: The error message that you received The home page of your Google AdSense account Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Single Video Player: Retrieving a YouTube URL To retrieve a YouTube video's URL: From YouTube.com, find the relevant video. Click Share under the video. Copy the link. Tip: You can also copy the video's URL from the address bar of the browser. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Removing a Domain in Order to Close Your Wix Account It is not possible to close your Wix account if it contains a registered domain. To proceed with closing your account, ensure that there are no registered domains within it. You can keep your domain by transferring it to another Wix account or away from Wix entirely. Alternatively, you can turn off auto-renewal and wait for the domain to expire. Important: If you choose to cancel your Wix domain subscription (turn off auto-renewal), you must wait until the domain expires and is out of the redemption period before closing your account. This process can take up to 80 days. Learn more about domain redemption periods . Removing a domain purchased from Wix You can remove a Wix domain from your account in two ways: Transfer your domain: You can keep your domain by either transferring it to another Wix account , or transferring it away from Wix to another domain host. Once the domain is transferred, you can close your account. Cancel your domain: If you no longer need your domain, turn off auto-renewal and wait for the domain to expire. Once the domain is released from the registry, you can close your account. Learn more about canceling your Wix domain . Removing a domain purchased from another host You can remove a domain purchased from another domain host which is connected to your Wix account. Your domain settings will no longer be managed by Wix. You can manage DNS settings with the domain host you purchased your domain from. Learn how to remove a domain from your Wix account . FAQs Click a question below to learn more about domains. What is a registered domain? A registered domain is any domain whose URL name is still live in the ICANN registry. This includes any unassigned domains in your account which are still live on the domain registry. Do I need to remove unassigned domains before I can close my Wix account? Yes. You need to remove any registered domains from your account. This includes unassigned domains, which are domains which you are associated with your account, but not currently assigned to a specific site within your account. How do I transfer a .co.uk domain away from my Wix account? To transfer a .co.uk Wix domain away from Wix, you must submit a special request . Wix domains with a .co.uk suffix require a change of the TAG Name in order to transfer them away from Wix. How long after a domain expires will it become available in the domain registry again? Domains are usually released from the registry about 70-80 days after their expiration date. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Using the Accept Payments Tab Use the Accept Payments tab in your site's dashboard to add new payment methods and providers , or to manage your existing ones. Watch the video below to learn more about the Accept Payments tab. Using the Accept Payments tab Go to Accept Payments in your site's dashboard. (Optional) Change your business location by selecting your country at the top right. (Optional) Scroll down and click See More Payment Options to see additional payment options available in your country. (If available) To see any further available providers, scroll down and click See Options . (Optional) Click Connect next to a payment option to learn more about connecting that option, or click Manage next to an already connected option to view possible actions. FAQs Click a question below to learn more. How do I see the payment methods available in my region? When you choose your business location, you will see a list of all the available payment methods in your region. How can I view which payment methods I have active on checkout? You can view which payment methods are active on checkout and enable or disable your payment methods as required. How do I set up payments in Wix Hotels? Learn how to set up and manage payments in Wix Hotels . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Structuring your site Wix Harmony Editor: Working with DOM Order The Document Object Model (DOM) order refers to how your site pages are structured. It determines the loading and selection order of your page's elements—which comes first, then second, and so on. Having a clear, logical DOM order can optimize your site in a number of ways. Use the information in this article to learn more about why DOM is important, and how you can work with it. Why DOM order is important Site DOM is the loading and reading order of elements on site pages, and can impact your site's: Accessibility: Some site visitors may use the Tab key, a screen reader, or other assistive technologies to navigate your site. These technologies rely on the DOM order to know the order to select or read elements. Performance: DOM determines the sequence in which elements load on a site. If it doesn't match the visual order of elements, it can impact the site's loading (e.g. it may cause the page's layout to shift as the content loads). Search results ranking: Search engines use DOM to determine the order in which a site is crawled (left to right, and top to bottom). An unorganized or incorrect DOM may cause the search engine to 'read' the content in the wrong order, and misunderstand the content. Want to test your site's DOM order? You can test out the automatic DOM order of a Wix site by using your keyboard's Tab key or a screen reader on the live version of the site. Manually adjusting the DOM order Wix automatically organizes your site's DOM order by default—keeping page content optimized for performance and ranking. However, you can manually adjust the DOM order of specific sections and containers. To disable auto DOM: Go to your editor . Click the Layers icon at the bottom left of the editor. (In the Layers panel) Click the More Actions icon next to the relevant section or container. Click On next to Optimize DOM Order to disable it. Drag and drop the relevant elements into the order you want. Adjusting DOM order in the Accessibility Wizard You may be prompted to automatically organize DOM order in the Accessibility Wizard . This can appear under specific pages, or for the overall site: Site level issues: Different languages have different reading directions (e.g. French reads left-to-right, and Arabic reads right-to-left). This task is displayed when the reading direction of the site's language is not aligned with the visual order of your elements. Page issues: This task is displayed when DOM is disabled on at least one of the page's sections or containers. To organize DOM order with the wizard: Go to your editor . Click your site’s name at the top left of the editor. Scroll down to Accessibility and click Fix Issues . Click Scan Site . Organize the DOM order with the task type: Site level: Select the Site level drop-down. Page level: Click the relevant page collection (e.g. Main Pages, Store Pages). Click the specific page. Click the Organize DOM order drop-down. Select Automatically (recommended) . Click Apply . (Optional) Check the visual display of site elements to ensure they're aligned. Where does Wix get its accessibility information? We make recommendations as per the Web Content Accessibility Guidelines (WCAG) document , which has been developed by the World Wide Web Consortium (W3C) . We've based our guidelines on the following success criteria: Meaningful sequence (1.3.2) Focus order (2.4.3) Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Broadcasting a Message to Guests Using the Wix App With the Wix app, you can broadcast a message to all your guests at once using Wix Chat, email or SMS. You decide the best way to provide people with updates about your event. Guests who already downloaded a members app (e.g. Spaces by Wix ) receive a broadcasted message there. If they are not members of your site on the members app, they receive your message as an email instead. To broadcast a message to guests: Go to your site in the Wix app. Tap Manage at the bottom. Tap Events . Tap Published Events . Tap the relevant event. Tap the Message icon at the top right. Tap Message guests . Select the checkbox(s) next to the guests you want to message, then tap Next . Note: The options in this section vary according to the types of tickets you create for your event. Tap the channel drop-down and select how you want to send your broadcast message: Chat: Broadcast a live chat to guests. To use this option, you must have the Wix Chat app on your site. Email: You can broadcast an email to guests if they have provided their email address and it is saved in your contacts. Note: When sending a message to over 100 guests, you are directed to do so through Gmail. SMS: Send an SMS message directly to contacts. This option is only available if you have purchased a Business Phone Number . Compose your message. (Optional) Tap the icons to add a saved reply, an image, or send an item (e.g. coupon). Tap Send . Previous Next Need An AI Run Website? Contact Us Today! Submit