< Back Managing your business Business solutions & apps Customizing Your Hotel Availability Calendar Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . If you added a Hotel Availability Calendar , you can customize its design to match your site. To customize your hotel availability calendar: Click the calendar on your site. Click Settings . Customize the colors and fonts: Text: Select the color and font of the text. Background: Select the background color and drag the slider to change the opacity. Separators color: Select the separator line color and drag the slider to change the opacity. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Changing Your Currency You can view and change your store's currency from the Language & Region page in the dashboard. The currency you select will be used to display product prices in your store as well as for any other paid transactions connected to your site. To change your currency: Go to Language & Region in your site's dashboard. Click the Currency drop-down and select your preferred option. Notes: If the currency you want does not appear in the drop-down, click here to request additional currencies. You can add a currency converter so customers can view prices in their own currency. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Transferring domains Transferring an Expired Wix Domain to Another Domain Host You can transfer an expired domain to another domain host as long as the domain is in the grace period (about 30 days from its expiration date). Once the grace period ends and the domain enters the redemption period, it is no longer possible to transfer the domain. Learn how to check if your domain has entered the redemption period . Important: If your attempt to transfer an expired domain fails, your domain may enter the redemption period which has a $100 retrieval fee. We recommend extending your expired domain before initiating a transfer. When extending your domain, make sure not to change its contact info, as this will lock your domain from transfer for 60 days . Note: The grace period does not apply for certain domains: .at, .be, .ch, .co.at, .com.br, .or.at, .de, .fr, .me, .mx, and .nl. Renewal payments for these domains are collected 30 days before the expiration date. If a payment isn't made, your domain enters the redemption period 2 days before the expiration date. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Creating a multilingual website SEO in Wix Multilingual Wix Multilingual: Troubleshooting Subdomain Issues If you are experiencing problems with your multilingual subdomains, follow the steps below. 1. Make sure that your site is published Your subdomains are only created if your site is published. To publish your site click Publish at the top right of the editor. 2. Make sure that secondary languages are set to 'visible' Check that your secondary languages are set to 'visible' in the multilingual dashboard. 3. Make sure that your site has been upgraded Your subdomains can only be connected if your site has been upgraded. To check that your site has been upgraded: Go to your site's dashboard . Check the plan status of your site at the top of the page. 4. Check your domain connection Your subdomain only works if your domain is connected properly. To verify that your domain is connected properly: Click to access the Domain Assistant . Follow the instructions to troubleshoot your domain connection. Important: Multilingual subdomains cannot be created for domains that are connected to Wix via pointing . 5. Wait up to 48 hours after connecting your domain After connecting your domain, it takes up to 48 hours for the domain and its subdomains to propagate . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Privacy and GDPR Articles Wix and the General Data Protection Regulation (GDPR) Wix.com is 100% committed to data protection. That’s why we welcome the General Data Protection Regulation (also known as the GDPR), which was approved and adopted by the European Union (EU). What is the GDPR? The GDPR is a regulation intended to strengthen and unify data protection for all individuals within the EU. It aims to protect the fundamental right to privacy and the protection of personal data. Wix and the GDPR Customer trust is our absolute top priority. We have worked with a team of experts and have implemented the required adjustments to our products, services, and documentation, to ensure compliance with the GDPR. This empowers Wix customers to get more control over their personal data and gain the tools necessary to protect the information of visitors to Wix sites. We are dedicated to data protection and have effectively reinforced this over the past 10 years. What are we doing to ensure data protection for all our customers? Wix deploys and maintains a range of technical and organizational security measures to protect our and our customers’ data and assets. Our security team leads the facilitation and development of procedures, processes and controls that govern the security and integrity of Wix and our users. For more information, see a detailed breakdown of Wix's Security Measures . Your rights under the GDPR In accordance with the GDPR, Wix provides you with an easy way to exercise your right to access all the personal data we have collected about you, as well as the right to "be forgotten" (to be permanently deleted from our databases). Click below for instructions: Right to access Right to be forgotten Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Managing domains Assigning a Domain to a Site in Your Wix Account Assign any domain in your Wix account to your site. You can reassign a domain from one site to another, or connect an unassigned domain to your site. Important: To connect your domain, you must upgrade your site . If your site doesn't already have a Premium or Studio site plan, you can choose to either upgrade your site, or reassign an existing plan. Video tutorial Watch this video tutorial for a walkthrough about assigning a domain to a site in your Wix account. For more details, scroll down to read the full article. Assigning a domain to your site Connect an unassigned domain to your site, or reassign an already connected domain to a different site. To assign a domain to a site in your account: Go to Domains in your Wix account. Click the Domain Actions icon next to the relevant domain. Choose Assign to a site or Assign to a different site. Note: This option will depend on whether the domain is currently connected to a site, or is unassigned. Select a site and click Next. Note : If the site is already connected to a primary domain, choose an option: Redirect it to the primary domain: Your new domain will redirect to the existing primary domain which is already connect. Replace the current primary domain: Your new domain will be the primary domain, and the site's current domain will be disconnected. Click Assign . FAQs Click a question below to learn more about assigning domains. How do I add a domain to my Wix account? If you don't already have a domain connected to your Wix account, you can add one by: Purchasing a domain from Wix . Connecting a domain purchased elsewhere to Wix . Transferring a domain purchased elsewhere to Wix . Moving a domain (purchased elsewhere) from a different Wix account . Moving a Wix domain from a different Wix account . Can I connect more than one domain to a single Wix site? Yes, you can connect an unlimited number of domains to your Wix site. All sites have a primary domain, which is the site's main address. You can connect additional domains which will redirect to your primary domain. Learn more about connecting multiple domains to your Wix site . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Domain basics Keeping the Free Wix URL Your free Wix URL is in the format: siteprefix.wixsite.com/siteaddress . You can edit the site prefix and site address sections of the URL. Learn more about changing your free Wix URL . By upgrading your site with a plan , you can connect a custom domain to your site, with a unique URL of your choice (e.g. mystunningwebsite.com ). Whether or not you decide to purchase a site plan, you are welcome to continue using the free Wix URL. Note: Even if you decide to purchase a site plan and connect a domain, your site is still accessible through your free Wix URL. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Privacy and GDPR Articles Creating a Privacy Policy As concerns about the protection of personal information are increasing worldwide, it is important that businesses, both small and large, implement and provide their site visitors with a comprehensive privacy policy. What is a privacy policy? A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy. Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. Make sure you are following the legislation relevant to your activities and location. Important: The explanations and information provided herein are only general explanations, information and samples. You should not rely on this article as legal advice or as recommendations regarding what you should actually do. We recommend that you seek legal advice to help you understand and to assist you in the creation of your privacy policy. Information to add to your policy There are multiple aspects of privacy law that all website owners must comply with when handling personal information. Below is a list of topics you should consider when implementing a privacy policy for your website. What type of information do you collect? Clarify the type of personal information you collect from your site visitors, such as email, name, IP addresses, billing details, social security number, etc. Collected information may be provided by the visitors and users of your website or collected automatically through monitory tools. See example We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile. How do you collect information? In this section you should explain your processes in collecting your site visitors' personal information. For example, when your client sends you a message through a contact form, when they purchase a product in your store, or when they subscribe to your newsletter. See example When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. Why do you collect such personal information? This section should explain why you collect your site visitors' personal information (PI). For example, you might collect email addresses for your marketing campaigns, or their addresses for shipping purposes. See example We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations. How do you store, use, share and disclose your site visitors' personal information? Your privacy policy must detail how you store and use your site visitors' personal information that you've collected. You should also inform your site visitors of the website if, when and how such information is shared with third-party services and/or with legal enforcement agencies, according to relevant local regulations. See example Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. How do you communicate with your site visitors? If applicable, you should explain your means of communication (e.g. email, text message, etc.,) and for what purposes (e.g. marketing campaigns, promotions, updates, etc.). Explain exactly how you contact your site visitors by using personal information collected on your website and how they can opt out of receiving such messages. See example We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. How do you use cookies and other tracking tools? If your website tracks personal information through the use of cookies, for example, you must make this clear to your site visitors. Be clear about what tracking tools (e.g. cookies, flash cookies, web beacons, etc.,) your website employs, what personal information they gather and why they are being used. It's important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, placing cookies or utilizing other tracking technologies through Wix´s services, may have their own policies regarding how they collect and store information. As these are external services, such practices are not covered by the Wix Privacy Policy. View which cookies are stored on your site visitors' computer. How can your site visitors withdraw their consent? You must explain how your site visitors can withdraw their consent for collection of personal information, as well as how they can delete or change the collected information. See example If you don’t want us to process your data anymore, please contact us at [your email] or send us mail to: [your physical mailing address]. Privacy policy updates We recommend that you inform your users about your ability to change or update your site's privacy policy. See example We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. Questions and your contact information Provide valid addresses/channels in order for your users or site visitors to be able to contact you. See example If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at [your email] or send us mail to: [your physical mailing address]. Note: Once you've created your privacy policy, we recommend you add it to your site's footer . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Supported Files You can upload a broad variety of file formats to Wix Video. Once you begin the uploading process, your files are re-formatted ("encoded") for optimal playback across all platforms and screens. Supported files for videos in Wix Video Wix Video supports the following popular video formats: .avi .mpeg .mpg .mpe .mp4 .mkv .webm .mov .ogv .vob .m4v .3gp .divx .xvid .mxf .wmv Wix Video supports videos that are between 480x470 pixels to 1920x1080 pixels. The size limit for video files is 15GB per file. Once uploaded, your video is automatically transcoded into MPEG4 (containing the H.264 codec). Supported files for the channel cover image, video cover image and video poster File Types: JPG, GIF, PNG Size for Video Cover Image and Channel Cover Image: 1920 x 1080px Size for Video Poster: 1944 x 2880px Supported files for video trailer and video channel cover File Types: You can upload trailer files in all of the formats that work for regular videos. See above. Size: Up to 100MB Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Privacy and GDPR Articles Privacy: Retrieving Your Wix Account Data Here at Wix, we respect your privacy and are fully committed to the protection of your personal information. We collect data from our customers so that we can create the best and safest products. You can read more about this in our Privacy Policy . Trying to retrieve data as a legacy contact? Once Wix approves your request, ownership of the account transfers to you and you can download the same archive as any other account owner. Find out what a legacy contact needs to request an account . We collect the following types of data: Data category Data type Why we collect this data Legal basis Personal data that you have provided Email address, address, zip code, billing details, etc. To create services, improve our products, public reports, fulfil legal requirements, fraud monitoring, communication, and marketing Data required in order to provide you with the best services Legitimate interest Your data collected by Wix IP address, internet browser, operating system, etc. To create services, improve our products, public reports, fulfil legal requirements, fraud monitoring, and marketing Data required in order to provide you with the best services Legitimate interest Data utilized for analytics Clicks, heat maps, etc. To create services, improve our products, public reports, fraud monitoring, communication Legitimate interest Retrieving data from your Wix account Most of your data is accessible directly from your Wix account. This includes information about sites in your account, premium services, and personal information, such as your address and billing information. Retrieving data that isn't accessible via your account Alternatively, you can choose to download an archive of your data. This archive includes your information that you're unable to find in your Wix account, including technical data and personal information that is collected by Wix. Click to request an archive of your Wix or Wixel account data . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Updating the Tablet Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . The best way to keep your POS tablet running smoothly is to update the software regularly. Updates help you access new features and improvements as soon as they’re available. Tip: Most errors on the Wix POS Register are caused by an outdated software version. Update the tablet software We recommend checking for updates once a week. To update the tablet software: (In your POS tablet) Tap the Menu icon at the bottom left. Tap Settings . Scroll down and tap App & Tablet . Tap Check for Updates . If an update is available, update your software. Troubleshooting If you run into an error while trying to update your POS tablet, try any of the troubleshooting steps below. Resync store data (In your POS tablet) Tap the Menu icon at the bottom left. Tap Settings . Scroll down and tap App & Tablet . Tap Re-sync Store Data . Try again to update the tablet. Clear catalog cache (In your POS tablet) Tap the Menu icon at the bottom left. Tap Settings . Scroll down and tap App & Tablet . Tap Troubleshooting . Tap Clear App Data . Tap Clear Catalog Cache . Try again to update the tablet. Restart and try again Restart your point of sale and then try again to update the tablet. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Adding New Galleries to an Album Your photo album comes with a cover page and a gallery. You can add additional galleries to your album at any time. Tip: By adding additional album galleries you can separate different themes (e.g. family and friends, pets) or different times in an event (e.g. preparations for the wedding ceremony, the wedding party, etc.). To add a new album gallery: Go to Photo Albums in your site's dashboard. Click the Show More icon next to the relevant album. Click Customize . Click Media on the left. Click Add New Gallery at the bottom. Add photos to the new gallery: Upload new photos: Hover over the gallery and click Manage Media . Upload photos using the media manager. When ready, click Done at the bottom. Move photos from other galleries: Hover over the gallery with the photos you want to move. Click Manage Media . Select the photo you want to copy or move. Tip: Hold down the Ctrl key to select multiple photos, or click Select All to select all of them. Click Move To on the top bar. Select the new gallery from the drop-down menu. (Optional) Click Publish Now to publish your changes. Important: Each page is part of the general album, but can also be accessed directly using its own subdomain. Each gallery receives a unique URL (e.g. www.yourdomain.com/album_name/page_name) Previous Next Need An AI Run Website? Contact Us Today! Submit