< Back Building an accessible site Making your site accessible Accessibility: Reducing Motion Animated, moving, and autoplay content on a site can impact the experience for visitors with cognitive or neurological conditions (e.g. epilepsy, motion sickness, etc.), as well as those using assistive technologies. We therefore recommend reducing motion across the site where possible. There are 2 main ways you can minimize motion: by avoiding scroll effects, and by avoiding / limiting autoplay. Where does Wix get its information? We make recommendations as per the Web Content Accessibility Guidelines (WCAG) document , which has been developed by the World Wide Web Consortium (W3C) . Scroll effects on a site Scroll effects are usually applied to page, section, and container backgrounds. As these effects can cause the background and foreground (the attached elements) to move at different rates or in different directions, they may create issues for visitors with vestibular or attention disorders. We recommend only adding these effects when they are essential to the site's functionality or in conveying information. Read WCAG's guidelines on animation from interactions Autoplay on a site Some video and audio players may be set to play automatically when the page loads. However, this can cause confusion and distraction for visitors. For example, an audio player that starts automatically may override or 'speak' over a screen reader. We suggest limiting autoplay on a site where possible. However, if you have visual or audio content, you can use the following guidelines to improve their accessibility: Videos / visual content: Add a stop, pause, or hide function to videos / visual content that: Plays automatically Is displayed in parallel to other page content Is longer than 5 seconds Audio content: Add mute / independent volume adjustment options to audio content that: Plays automatically Is longer than 3 seconds How site visitors can reduce motion If you do decide to use motion or autoplay content on the site, visitors can disable these options from their device's operating system and browser: Scroll / animation effects: Visitors can turn off animations in their system's settings: Windows 11: Animation effects Mac: Reduce motion / Auto-play animated images Video / audio content: Visitors can prevent audio / video content from autoplaying on sites from their browser: Google Chrome: Sound settings Microsoft Edge: Media autoplay Next step: Go back to the Accessibility Checklist to continue improving your site for accessibility. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Art Store: Printing and Shipping Issues in the Wix Art Store Important: Wix Art Store is currently not available to all users. As of October 2022 it is no longer possible to add the Wix Art Store to your site. Alternatively, you can add Wix Stores to your site and connect it to Printful to sell your art. Wix works with a third party company Order a Print to manage all your printing requirements. Order a Print is a worldwide print fulfillment platform and a developer of today's most advanced online printing solutions. Order a Print are responsible for printing and shipping of the printed goods in your Wix Art Store. If you have questions around the order status of your prints or have concerns with the quality of your prints, we recommend that you reach out to them directly with your query / concern. For questions or comments contact Order a Print directly: Website : https://www.orderaprint.com/art-store Email : support@orderaprint.com Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Upgrading to a Premium plan Purchasing Multiple Site Plans Under One Wix Account If you have multiple sites in your Wix account, the sites are completely separate from one another. They have no connection other than the fact that they can be edited from the same Wix account or shared workspace . A site plan cannot be used for multiple sites. Each site you want to upgrade must have its own Premium or Studio site plan. If you wish to apply premium features, such as connecting your own domain, to more than one site, you must purchase additional upgrades. There is no limit to the number of Premium or Studio plans you can add to your account. There is also no limit to the number of sites you can create under a single account. Tip: You can transfer a site plan from one site to another , or transfer a site together with a site plan to another Wix account. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Asked to Upgrade When You Already Have a Site Plan Possible reasons why you might be asked to upgrade when you've already purchased a Premium or Studio site plan include: You have more than one site: Premium or Studio plans are for one site only. You are welcome to have more than one site in your account, however, each site needs to have its own site plan to access premium Wix features, such as connecting a domain or accepting payments. You are signed in to the wrong account: Make sure you are signed in to the account which contains your site plan. If you are having trouble finding your account, you can use our account recovery tool . You are trying to use a service not covered by your site plan: Wix offers a range of Premium or Studio site plans. Make sure that you choose a plan that includes all the services that you wish to offer. If you want to take payments on your site, for example, you must upgrade to a plan that allows you to accept payments . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Google Workspace: Username and Password Guidelines When purchasing a Google Workspace business email, you are required to choose a username and password (or multiple if you have multiple users). Usernames and passwords must match the conventions set by Google. To make sure that your username and password are accepted, follow the guidelines below. Username Usernames can be between 1 and 64 characters in length. Usernames may contain any of the following; letters (a - z), numbers (0 - 9), dashes (-), underscores (_), apostrophes ('), and periods (.). Usernames may not contain any of the following; ampersands (&), equal signs (=), brackets (< >), plus signs (+), commas (,), or more than one period (.) in a row. Usernames may not begin or end with a period (.), nor can a period (.) be the only character. Password Passwords must be made up of English ASCII characters only. Passwords must be between 8 and 100 characters in length. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Recommended Apps to Help You Interact with Site Visitors Let site visitors know that you're there to answer their questions and take care of their needs. The Wix App Market offers a large selection of apps that let you interact with site visitors in different ways. Most of these apps are completely free to use. Select the apps that are right for you. Chat apps Allow visitors to chat with you directly or create a chat room for you to interact with your community. Check out the following apps: Wix Chat LiveChat Tidio Live Chat Blog and community apps Keep your visitors engaged, boost your site's SEO, and build a community by adding a blog or groups. Check out the following apps: Wix Blog Wix Groups Easy Blog Comment apps Let your visitors send you questions, feedback and comments directly from your site. Check out the following apps: Wix Comments Facebook Comments Tip: Search for "comments" in the App Market to see the full range of comment apps. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Understanding Your Chargeback Ratio It's important to keep track of how many chargebacks you receive from customers. A high chargeback ratio can lead to your payouts being delayed, or a request for additional verification documents. In extreme cases, a high chargeback ratio can even lead to your Wix Payments account being closed and your funds being withheld. What is a chargeback? A chargeback is a demand made by a credit card or BNPL provider for a merchant to return funds to a customer when they report a transaction as fraudulent or disputed. Unlike a regular refund request, where it's just between you and your customer, a chargeback also involves banks and payment networks (e.g. Visa, Mastercard, Affirm, etc.). Any chargeback requires an investment of time and resources from the parties involved (Wix, banks, card schemes, etc.) and, as such, if you receive a chargeback, you incur a chargeback fee . Tip: You can dispute a chargeback by providing relevant documents and proving the validity of the transaction. If you win the dispute the funds will be returned to you along with the chargeback fee. Chargeback ratio Wix Payments, as well as banks, credit card companies and other payment providers, take into consideration that chargebacks may happen every now and then. However, we are required to monitor your chargeback ratio in order to determine and report your risk level as a merchant. We calculate the chargeback ratio according to the following formula: Total number of chargebacks / total number of transactions . Your business' risk level increases in accordance to the chargeback ratio, which means you need to keep the ratio as low as possible. We recommend making sure you're following the common best practices for merchants . This can help to reduce the likelihood of receiving chargebacks. Chargeback ratio threshold The industry standard chargeback ratio threshold is under 1% (i.e. less than 1 chargeback per 100 payments). Generally, receiving a chargeback demand during your first month selling in Wix Payments is not a good indication. Neither is maintaining a high chargeback ratio after three months of business. As a merchant, keep in mind that the more chargebacks you receive, the riskier Wix Payments considers your business to be, which may lead to closing your account, withholding your payouts and other risk preventing measures. Important: When a chargeback leads to a negative balance in your Wix Payments account, Wix.com may charge your bank account by direct debit to cover the missing amount. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Displaying a Single Video in Your Wix Video Player Wix Video displays your videos in a channel by default. Display a single video format to showcase standalone content. To play one video: Go to your editor . Click the Wix Video player. Click Settings . On the Videos tab, select Single video . Search for the video you want in the search bar or select a video from the list by clicking on it. Important information about playing one video: The single video format is not yet available with action cards . Similarly, videos that are not in a channel cannot yet be displayed in an email campaign. If you're looking to display a single video without the features of Wix Video, try adding the single video editor element . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: About Apple's In-App Purchase Policy When you have your own native mobile app, Apple's In-App Purchase policy affects how you sell online goods and services to customers using iOS devices. Read more below to learn how Apple's policy update may affect you. In-App Purchase supports single payments, such as one-time charges for app content or features within the app. It also supports recurring payment plans, like subscriptions. However, In-App Purchase does not support free trials, one-time fees, custom start dates, changing plan duration, resubscribing after canceling. Read more about features not supported by Apple In-App Purchase . About Apple's In-App Purchase policy You are affected by Apple's In-App Purchase policy if you want to sell the following on your app: Pricing plans (both single payment plans and recurring plans). Products integrated with pricing plans (e.g. online programs or events sold via pricing plan). Recurring payments (e.g. subscriptions). Note: This policy only affects the sale of online goods and services, not physical products. To sell most other online goods and services via single payment, you can set up In-App Purchases from your Mobile App dashboard. FAQs Click a question below to learn more. Can I offer services, products, or subscriptions without using Apple's In-App Purchase? Yes, if you don’t want to comply with Apple's In-App Purchase policy, you can hide your services, products, or subscriptions from iOS devices before submitting your app for approval. Learn more about hiding elements in your app . Does Apple have a price limitation for products sold with In-App Purchases? Yes. Apple has a price limitation of $1000 USD for products sold as IAP products. This is Apple's policy. Note: This number changes depending on the currency. Does this policy affect members with Android devices? This policy only applies to members attempting to purchase online content with an iOS device. It does not apply to anyone using an Android device. What if I have online bookings services? If you offer online bookings services through Wix Bookings , you can set up In-App Purchases . You only need to set up In-App Purchases for certain types of bookings services. Locate your type of service below to see if in-app purchases set up is required or not. Required: You must set up In-App Purchases to accept payment. Not required: Payment possible via all payment methods. Booking in-person appointments: Not required Booking online 1:1 appointments: Not required Booking an online group service: Required Booking in-person group service: Not required Selling physical items via Wix Stores: Not required Selling online/digital items via Wix Stores (e.g. a logo): Required* *Not currently supported Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Device Security Guidelines Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . The POS devices you purchased from Wix, such as the tablet and card reader, allow you to connect your brick and mortar business to your online Wix Stores or Wix Bookings items. To make the connection, the POS devices must be able to: Collect and store data from your Wix online business. Clear (process) credit cards from customers directly in your shop so you can receive the payment through the Wix platform. Since this involves processing and transmitting sensitive data (both PII and PCI), it is necessary to follow the correct security guidelines and procedures. POS Terminology Before you review the guidelines, make sure you understand the following terms. Tablet: Tablet refers to the computing device with a screen that connects to all of the other devices (e.g. card reader, scanner, etc.). It is used to communicate with your Wix online business. Terminal: Terminal refers to the card reader that is provided along with the tablet. Security Guidelines Make sure to follow all of the guidelines listed below. The POS devices should be used as “blackbox” devices. In other words, they should be utilized only for the purpose for which they were intended: Communication with your Wix online business and processing credit cards. Wix POS tablets should not be used to surf the internet, use direct messaging applications, transfer data, or for other such purposes. Do not install any applications on the device - especially from unknown sources - unless directed to do so by Wix. Do not install apps through the Google Play. Do not try to root (i.e. to break in to) the device. Do not enable developer mode on the device. Do not change any configuration on the device that may lower its security or change its accessibility settings. All Wix POS devices (tablet, terminal, printer, etc), should be physically protected at all times. Do not allow unauthorized persons access to the devices. Do not connect any external devices to the Wix POS devices via cable, USB, wireless connection, or any other method. Do not connect the Wix POS devices to any computer or server via USB or wireless connection. Do not allow any unauthorized person to remove or swap the terminals, and ensure that the terminal is secured at all times. After you finish using your Wix POS devices, store them securely in a way that is inaccessible to unauthorized persons. Do not connect the Wix POS devices to any unknown / public / unsecured networks / internet connections. Do not share your Internet connection with customers (i.e. Guest WIFI). Make sure your internet solution is utilized exclusively for POS use. Make sure the Internet and network that the Wix POS devices use has an host isolation in place, denying any communication between devices in it. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Google Workspace: Setting Up Your Business Email on Mobile Devices We are unable to provide support for setting up your email address on a mobile device. View the following Google Workspace support articles for instructions: Click here for Android instructions. Click here for iPhone instructions. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Wixel Wixel: Refund Policy Wixel offers a 14-day, money-back guarantee for the initial purchase of a monthly or yearly Wixel plan. If you cancel your Wixel plan within 14 days of upgrading, you will receive a full refund for your chosen plan. To cancel, visit your Premium Subscriptions page. When you cancel your plan, all AI credits that you had available under the plan will be removed, and you will go back to the credit allowance that's offered under Wixel's free plan. Eligibility for refunds The 14-day refund policy is applicable only to the initial purchase of a Wixel plan (i.e. an upgrade from the free plan). The refund policy does not apply to any additional or subsequent purchases (including top-up purchases), upgrades, or renewals. If you feel that you deserve a refund, get in touch to tell us why and we will review your request. Processing refunds Cancel your Wixel paid plan within the first 14 days of purchasing it to receive a full refund. If you're eligible, the funds are refunded to the same payment method you used to purchase the plan. Please allow up to 45 business days for your refund to process. After cancelling, you will no longer be able to use the AI credits that you had available under the paid plan. Your Wixel plan will revert to the free plan offering, including the credit allowance that's offered under Wixel's free plan. FAQs Click a question below to learn more about refunds for Wixel plans. Does the 14-day money back period apply for monthly plan subscriptions? Yes, our Wixel paid plans are offered on a yearly or monthly basis. Both types of plans offer a 14-day money back period. I accidentally purchased the wrong Wixel plan. Can I change it? Yes, you can change to a higher plan or change from a monthly to yearly subscription. For example, you can change a monthly Basic plan to a Monthly Pro plan or a Monthly Pro plan to a Yearly Pro plan. To change your plan: Go to Wixel. Log in to your Wixel account. Click Upgrade at the top right. Select the plan you want to purchase. Enter your payment method details and click Submit Purchase . Click Go Create . For assistance in changing plans, contact us and we'll be happy to help you. Are my projects saved if I cancel my plan? Yes, your projects will remain saved in your account. Cancelling your plan won't affect your existing projects and designs. Previous Next Need An AI Run Website? Contact Us Today! Submit