< Back Need more help? Known Issues Some Users Are Experiencing Issues With Multiple Services This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back AI tools Getting started with AI AI Tools: Creating a New Business Name The Wix Business Name Generator helps you find a unique name that aligns with your business goals and brand. By describing your desired brand personality, the chat generates a curated list of names that fit your profile. Each name comes with a rationale to help you make a decision. For example, if you're opening a café, the tool can suggest names that evoke warmth and community. If you're starting a tech company, it can generate names that convey professionalism and innovation. Once you select a name, the Business Name Generator provides a launch kit that includes a wide range of Wix tools and resources, so you have everything you need to get your business up and running. Important: The information provided by the Business Name Generator is generated by AI and, as such, may be inaccurate. It should not be considered business or financial advice. It is your responsibility to conduct the necessary checks and make your own decisions. Step 1 | Build your profile Get started by answering questions about your business. You can answer the questions yourself or get assistance from the chat. The business profile on the right populates as you provide more information. Go to the Business Name Generator . Describe your business in the text box and click Generate Names . Log in to your account, or set up a new one . Choose how to answer the generator's questions: Help me answer: Get suggestions from the chat. Answer: Enter the details into the field. Tip: Click the Start Over icon at the top right to delete your profile and start the process again. Step 2 | Choose a name After you've built your profile, you're offered a list of potential names based on the information you provided. You also receive a personalized report that provides insights into your business initiative. To choose a name: Click Choose next to a name. Tip: Click Generate More Names at the bottom of the list to receive more suggestions. (Optional) Click View Full Business Profile to review the brief: Overview: Provides a summary of how this name suits the goals for your business. Earning strategies: Suggests various ways to generate revenue from the business. Market analysis: Offers insights into market demand, potential growth, and potential customer base to help you understand the business environment. Online discoverability: Suggests SEO keywords to improve online visibility, highlights traffic potential, and provides a general overview of the SEO competition and volume for this business. Launch kit: Presents the custom suite of tools and resources you receive to help kickstart your business, including the business name you chose, a personalized site, marketing tools, and more. Click Set Up This Business to continue with this name. Note: If you don't provide enough information about your business in the chat, you won't be able to see a full business plan. This also means that additional aspects of your launch kit will be less personalized (e.g. when designing your site). Step 3 | Design your site After you've chosen a name, begin generating a site with AI. Once your site has been generated, you can adjust it as needed to ensure it looks the way you want. Continue with the design, make some small changes, or regenerate the site to start fresh. To design your site: Choose what you want to do with your AI-generated site: Regenerate Design: Start fresh, and generate a new site. Tweak Design: Generate a new theme and layout using the same brief for your site. Edit the site brief: Site profile and/or site description: Update your site or business details. Site structure: Select the checkboxes next to the sections and pages you want to add to your site. Theme: Enter the changes you want to make to your site's theme, font and colors. Tip: Click Generate new theme to change the elements or click Shuffle these colors to apply the same theme but switch the primary and secondary colors. Layout: Enter the changes you want to make to your site's layout. Tip: Click Generate new layout to change the whole design or click Shuffle this layout to apply a different variation of the layout. Once you're happy with the site design, click Continue with this Design . Decide how you want to continue: Get a domain: Click Let's Go to connect or purchase a domain. Continue to the Editor: Open your site in the Wix Editor. Set Up Your Business: Go to your dashboard. Step 4 | Get a launch kit Now that you have a name and a designed site, you're transferred to your generated site dashboard. Your site dashboard comes tailored with your chosen business name and apps personalized to your business, so you can get your business up and running. Start by setting up the following aspects of your site: Design your site: Click Design Site at the top right to customize your site in the editor. Review your business plan: Click Business idea details at the top to view your personalized report. Change your business name : Click the Edit name icon to rename your business. Create a logo: Click the logo to create a logo for your business. Connect a custom domain: Purchase a domain from Wix for your site. Note: To connect a domain, you must upgrade your site. Connect a business email: Purchase a personalized business email from Wix. Edit your business information: Click Edit Business Info to update your profile, location, and contact information. FAQs Click a question below to learn more about the Wix Business Name Generator. How many names can be generated? The tool can generate a maximum of 30 names every time you go through the Business Name Generator. Can I select more than one name? You can select only one name when you go through the process. However, you can go through the Business Name Generator multiple times to receive more names for other business ideas. Note: You may not receive the same suggestions as the previous times you went through the Business Name Generator. Why am I not getting any generated names? You need to include enough data about your business first. Once you answer all the questions, you'll be able to generate names. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: About Recurring Plans Important: The article below discusses the Wix subscriptions app Pricing Plans. If you're looking for information about upgrading your site, visit our articles for choosing a Wix Premium or Wix Studio site plan. Offer your clients subscriptions that automatically renew weekly, monthly, or yearly. Be sure to also set the overall length of a plan. For example, you can create a plan that renews every month for a year. At the end of the year, the plan expires. You can also create a plan that continues to renew until cancelled. Tip: Both membership plans and packages can be recurring plans. Creating recurring plans When you are creating a plan, select Recurring Payment as your payment type. You can then set the price, payment frequency and length of plan. You can also give a free trial to encourage new clients to sign up. Note: Click here for more information on which payment providers support recurring payments on Wix. Canceling plans with recurring payments When you cancel a plan with a recurring payment, you choose when the cancellation takes effect. For example, for plans that renew monthly, you may want to let clients keep access to services and content until the end of the current month. On the other hand, with a plan that occurs yearly, you may want access to end as soon as you cancel the plan. Changing payment methods If you choose to switch payment providers , you must first cancel all active recurring plans, switch providers, and then ask your clients to repurchase the same plan. Dealing with failed payments When a client's credit card is cancelled or expires, or when there are insufficient funds to cover the subscription, you do not receive payment. This automatically cancels your client's plan. If the client wants to continue their subscription with a new credit card, they need to purchase a new plan. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: About the Members Area A Members Area is the ideal tool to make your visitors engage, as it creates a community around your site. People who sign up to your Members Area get their own account where they can see all their information while getting to know other members. If you see slight differences in your editor, you may be using an older version of the Members Area. Some page names, layouts, or navigation can look a bit different from the examples in this article. You can follow these instructions instead . The Members Area structure The Members Area consists of several parts you can tailor to your needs. Customize each element so it looks and feels like a genuine part of the design. Click an element below to learn more about it: Login bar and menu The login bar appears in your site's header. Members can use it to sign up, and log in and out of your site. When they click the login bar, a drop-down menu opens – this is the main form of navigation in your Members Area. Signup and login forms There are 2 types of forms in your Members Area – one for new members signing up , and one for existing members to log in . Below the page's title, visitors can use a link to navigate to the form they need. Member pages Every Members Area comes with private pages (e.g. My Account) that let members view their personal information. You can also add your own exclusive content for members, creating custom member pages . If you're using certain Wix apps on your site, this automatically adds more pages to enhance the member's experience and engagement. For example, Wix Stores adds pages like My Wallet and My Orders so customers can track their transactions with ease. Tips: You can change any page on your site to Members Only , so it's not available to the general public. Learn more about offering tiered access to paying site members . Member profile page The member profile page lets members get to know each other. This page shows information about each of your members, like their personal details, their profile picture and recent activity (e.g. blog comments). Increase customer engagement Using Wix's business solutions like Wix Stores, Wix Bookings or Wix Events? The Members Area is a great tool to create a real connection with your customers and make them return. Customers who create an account on your site get much more control of their transactions; Many of the Wix business solutions include member pages, giving customers the option to track and see the information that's stored about them (e.g., their address, payment method details, etc.) Click a Wix app below to learn what it adds to your Members Area: Wix Stores: About Your Customers' Member Pages Wix Pricing Plans: Adding the My Subscriptions Page to Your Site Create and strengthen your community Whether you've created a site for your business or other purposes, the Member's Area can help you create a community around it as well. It can also be an online space for existing communities like educational institutions, groups around a topic of interest or any other type of group. Click a Wix social app below to learn what it adds to your Members Area: Wix Groups: An Overview Wix Online Programs: An Overview Wix Blog: Using the Members Area in Wix Blog Wix Apps: Using t he Members Area with the File Share App Wix Chat: Allowing Members to Chat with Each Other Using Members Chat Tip: When using the social apps listed above, a Profile page is automatically added to your Member's Area so members can get to know each other. Every member decides for themselves whether their profile is public or private , and what info should be visible. Add exclusive content for members You're not confined to the pages you get by default with your Members Area – create exclusive pages for your members with content only they can access. You can make these pages available to all members, or limit them to a select few ( specific member roles or paying members ). Design your own personalized space Once you add a Members Area, a lot of the design work is done for you as the colors and fonts automatically match your site's theme. However, you can tailor the entire experience to your look and voice – from signup and login, to the Area's design and content. Manage your members Easily manage all of your site members in your members list in the dashboard. You can view detailed information about each member on this list and perform actions like approving or blocking members. From here, you can also assign different roles or badges to make specific members stand out. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Displaying Product Categories Important: This article is about the new version of Wix Stores product categories. If you don't see the Active on your site toggle, you're on the previous version. Learn more about adding and displaying categories in the previous version , or request migration to the new product catalog to access the latest features. Your site structure plays a major role in customers' overall shopping experience. Choose a way to display categories that's both user friendly and good for SEO. Enabling categories for display Each of your categories can have either an active or inactive status. Important: To display a category on your site, the status needs to be 'Active'. To change the status, select the relevant category and click the Active on your site toggle on the right to enable it. Click below to learn the difference between active and inactive categories: Active categories When a category is active, it has its own URL (e.g. www.mysite/category/shirts) which can be discovered by search engines. Category URLs also make your site more "SEO friendly". They help boost SEO ranking by making it easier for search engines to understand what you're selling and how your site is organized. You can (but don't have to) use active categories in any of the following ways: To add to your site menu (by linking the URL) To display in the Category page To display in a product gallery on any site page To use when applying discounts and coupons to a group of products To create custom shop filters To share on social media platforms Inactive categories You can set a category as inactive when you are not yet ready for it to appear live. You can also use inactive categories for internal purposes, such as when creating discounts and coupons or for your own internal organization. When you set a category as inactive, it no longer has a URL. This means: It doesn't show up in search engine results or site search If you added the link to your site menu, it no longer works If you displayed it in a product gallery, the gallery will display the All Products category instead If you shared the link, it will no longer work Note that inactive categories can, however, appear in: Wix mobile apps Mobile POS Wix POS Register Displaying categories on the Category page The Category page is your main store page. Customers can click any of the categories that appear in the category menu to view products they're interested in. Any active category you create automatically appears in the category menu, but you can hide categories you don't want to display. You can also reorder the categories you show. Vertical menus do not appear on mobile, but you can display your categories in a horizontal menu on mobile. Learn more about displaying your categories on mobile . To choose what categories to display: Wix Editor Go to your editor . Go to your Category page: Click Pages & Menu on the left side of the editor. Click Store Pages . Click Category page . Click the Category page element twice on your page. Click Settings . Select what you want to hide: Hide the entire menu: Click the Display tab. Deselect the checkbox next to Category menu . Hide individual categories: Click the Menu tab. Select Customize & reorder the menu manually or Specific categories . Deselect the checkboxes next to the categories you want to hide. Reordering categories and subcategories: We're rolling out the ability to create subcategories. If you have this option, go to the dashboard to reorder categories and subcategories. If you don't yet have subcategories, you can reorder categories in the Menu tab in your editor. Studio Editor Go to your editor . Go to your Category page: Click Pages on the left side of the editor. Click your Category page under Store Pages . Click the Category page element on your page. Click Settings . Select what you want to hide: Hide the entire menu: Click the Display tab. Deselect the checkbox next to Category menu . Hide individual categories: Click the Menu tab. Select Customize & reorder the menu manually . Deselect the checkboxes next to the categories you want to hide. Tip: From here you can also reorder the categories in the menu. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. Select the Category page under Store Pages . Click the Category page in the editor. (Optional) Hide the entire menu: Click the Display elements icon in the action bar. Deselect the checkbox next to Category menu . (Optional) Hide individual categories: Click the Settings icon in the action bar. Click the Menu tab. Select Specific categories . Deselect the checkboxes next to the categories you want to hide. Displaying categories in your site menu Note: We're in the process of rolling out the ability to create subcategories. To add subcategories to the menu, follow the instructions for adding categories. Adding categories to your site's menu makes it easy for customers to navigate your site. It's the best way to give your customers direct access to your categories no matter what page they are viewing. You can add multiple categories to your menu and display them in submenus. Tips: Categories are added to the menu as links, and the link will open the URL of that category. Displaying categories in your site menu boosts SEO for category pages. To add categories to your menu: Wix Editor Click Pages and Menu on the left side of your editor. Click Site Menu . Click + Add Menu Item at the bottom. Select Link. Select Page on the left. Select Category page from the Which Page? drop-down. Select the category you want to display from the Which item? drop-down. Click Done . (Optional) Rename the category and click Done . (Optional) Make the category you added into a subcategory: Click Pages and Menu on the left side of the Editor. Click Site Menu . Drag the relevant menu items under and to the right of the relevant category. Important: When you build your menu using the instructions above, the menu appears both in desktop and mobile. You can also create menus using Advanced Menus or Mega Menus . When you do, you need to create the menu separately on desktop and mobile. Studio Editor Click your site's menu. Click Manage Menu . Click + Add Item . Select Link . Select Page on the left. Select Category page from the Which Page? drop-down. Select the category you want to display from the Which item? drop-down. Click Done . (Optional) Rename the category. (Optional) Drag categories to make them into subcategories. Wix Harmony Editor Click your site's menu. Click Manage Menu in the action bar. Click + Add Item . Select Link or anchor . Under Page select Category page . Select the category you want to display from the drop-down. Click Done . Displaying categories using product galleries You can display an active category on any site page, including one that has other content. This makes it easy for customers to purchase your products right after they're exposed to content about the products. For example, you could create a site page explaining the benefits of your skincare products, add a product gallery to that page, and select the skincare category to display there. To display a category in a gallery: Wix Editor Go to the relevant page in your editor. Click Add on the left side of your editor Click Store . Drag the product gallery or slider gallery on to your page. Select the gallery. Click Choose Category . Select the category you want to display. Studio Editor Go to the relevant page in the Editor. Click Add Elements on the left side of the Editor. Click Store . Drag the product gallery or slider gallery on to your page. Select the gallery. Click Settings . Select the category you want to display. Wix Harmony Editor Go to your editor . Go to the page to which you want to add the gallery. Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Wix Stores category and select Wix Stores . Click Grid Gallery or Slider Gallery . Drag the gallery to the page. Select the category you want to display: Click the gallery. Click the Settings icon on the action bar. Click Change Category . Select an option: Display all your products: Hover over All Products and click Select . Display one category: Hover over the relevant category and click Select . FAQs Click a question below to learn more about displaying product categories. What happens when a category is inactive (disabled)? When creating or editing a category , you can click the Active on your site toggle to make it inactive. When you do, the category: Doesn't appear in the category list on your Category page Can't be used to create custom filters Can't be linked in site menus Doesn't display in any Product Galleries Doesn't show up in search engine results or site search Doesn't have a functional URL Note that an inactive category can, however, appear in: Wix mobile apps Mobile POS Wix POS Register How can I design the Category page? Customize the layout, colors, fonts and more to get the perfect look for your brand. Tip: You only need to customize the Category page once. Your selections apply to each category. Learn how to customize the Category page . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Troubleshooting domains SSL Certificate Not Showing on Devices Running Older Windows or Mac Operating Systems Your SSL Certificate may not be working if you're running Windows 7, or earlier, or MacOS El Capitan (10.12.1), or earlier. This a result of older operating systems (OS) not recognizing a modern SSL Certificate. It does not mean there is an issue with your site's SSL Certificate. Learn more In order to resolve the issue, we recommend updating your device to the most recent OS available. If you have a windows device and you are unable to update the OS to a newer version, then you can follow the steps below to enable the certificate on your device. Show me how to enable the SSL certificate on older Windows OS Click Win + r, and type certmgr.msc Click OK. Go to Trusted Root Certification Authorities > Certificates Right click on DST ROOT CA X3 certificate. Click Delete . Go to Intermediate Certification Authorities > Certificates Right click on R3 Certificate. Click Delete . Go to Third-party root Certification Authorities > Certificates Right click on DST ROOT CA X3 certificate . Click Delete . Install new SSL Certificate: Download this certificate installation link . Double click the download to open it. Click Local Machine. Click Next . Click Install Certificate . Click Place all Certificates in the Following Store. Choose Trusted Root Certification Authorities folder Click OK . Restart your PC. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Connecting a Pricing Plan to a Video Channel Monetize your video channel by connecting it to a pricing plan. This means that your viewers can subscribe and pay for access to your channel videos on a weekly, monthly or yearly basis - you decide. Before you begin: Make sure you've added Wix Video and set up at least one channel . Step 1 | Add and set up Wix Pricing Plans Once you've added Wix Video and created your channel, you can add Wix Pricing Plans to your site and create your plans. Note: To add a paywall to your site, you must connect a payment provider . Wix offers a variety of providers for you to choose from. To add Wix Pricing Plans: Go to Pricing Plans in the Wix App Market. Click Add to Site . Set up and create your plans . Tip: Wix Pricing Plans also integrates with other apps including Wix Bookings, Wix Blog, and Wix Events. A monetization plan can cover multiple products, for example, if you have a yoga site, a plan can include yoga classes with Wix Bookings, and yoga videos from Wix Video. Step 2 | Connect a pricing plan to your video channel Next, it's time to connect a pricing plan to your video channel. During this process you can either create a new pricing plan, or connect an existing pricing plan. To connect a plan to your channel: Go to Video Library in your site's dashboard. Click the Channels tab on the left. Click the channel you want to monetize. Click Edit next to Channel Info . Scroll down to Pricing Plan . Click Add Plan . Choose what you want to do: Connect an existing plan: Click Connect next to the relevant plan. Create a new plan: Click + Create New Plan and set up your plan . Click Save . Note: If you connect an existing plan that already has subscribers, those subscribers will automatically be added to the video channel. FAQs Click a question below to learn more about pricing plans and video channels. What will my visitors see if they try to watch a channel that requires them to purchase a pricing plan? When your visitors access your channel on your live site, they will be asked to subscribe. They can then choose a plan from the connected pricing plans on that channel. Your site visitors need to sign up and become a site member in order to purchase videos, subscriptions, and also rent videos. Note: You can also manually subscribe visitors to your pricing plans . Can I connect multiple pricing plans to a video channel? Yes, you can connect more than one pricing plan to a channel. How do I make changes to my pricing plans? You can make changes to your plans from Pricing Plans in your site's dashboard at any time. How do I disconnect a channel from a pricing plan? Go to Video Library in your site’s dashboard and click the Channels tab on the left. From there you can connect or disconnect your plans and channels, and also edit your channels. Can I use pricing plans for embedded external videos (YouTube, Vimeo and Facebook)? No, YouTube, Vimeo and Facebook videos cannot be sold. If you connect a pricing plan to a channel that contains embedded videos, the embedded videos will still be visible to all visitors This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Smart Chat: Managing Your Settings Wix Smart Chat settings let you control how your chat works on your site: when it’s available, what visitors see, and how your AI and manual chat experiences are configured. From here, you can manage your availability mode, visitor greetings, contact form behavior, offline experience, and avatars. Tips: If you change your mind, click Discard to revert to the last saved version. Any change you make here won’t apply until you click Save . Choosing your chat availability mode By default, Smart Chat starts with the AI Chat being active 24/7 so visitors can get answers right away. You can change the mode anytime to suit your business model and response style. To choose the chat availability mode: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Select a chat availability mode: AI Chat 24/7 Visitors can get instant answers, day or night. This keeps your site responsive even when you're away, and helps capture leads and handle common questions automatically. Manual chat 24/7 Visitors message you directly, and you reply from your Inbox . This is best to use if you want a personal, human touch in every conversation. This requires you (or your team) to be available to respond throughout the day. Scheduled hours Use scheduled hours to control exactly when your chat is active and if the AI Chat or Manual Chat handles it during those times. When there is no active time slot, the chat follows your offline settings . When selecting this option, click View scheduled hours to customize the chat schedule: Set the time zone for your schedule. Choose the days and start/end times for each time slot. Decide who’s active in each slot (AI Chat or Manual Chat). Add or remove time slots to match your weekly routine. Inactive Choose Inactive if you don’t want the chat to respond immediately. Your chat won’t provide live replies, but you can still keep the widget visible to collect visitor details, show an offline message, and let visitors leave a message. Tip: Customize the offline settings to control what visitors see when the chat is inactive. Adjust the avatar settings Choose the profile images visitors see in your chat when they’re speaking with the AI Chat or Manual Chat. Adding a recognizable avatar helps visitors understand who they’re chatting with and keeps the experience consistent with your brand. To adjust the avatar settings: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Under Avatar settings , choose which to update: AI Chat Avatar: Set the avatar visitors see when your AI Chat replies. Use a brand icon or assistant image so visitors instantly recognize they’re chatting with AI. Manual Chat Avatar: Set the avatar visitors see when you or your team members reply in manually. This can be your logo, a team photo, or a staff avatar - however you want to appear to visitors. Tips: For best results, upload a high-resolution square image (at least 100 x 100px) in PNG, JPG, or GIF format. Use the preview on the right to see how the avatar will look inside the chat before saving. Configuring the AI Chat settings When the Smart Chat is active, you can control what visitors see when they open the chat and how the AI helps guide the conversation. These settings let you tailor the AI experience to match your business, whether that’s adding a welcome message, suggesting quick topics, or showing page overviews while visitors browse. To configure the AI Chat settings: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Choose what you want to set up under When AI Chat is active : Conversation starter Select the checkbox next to the messages you want the AI to send visitors: Show a conversation starter when visitors open the chat: Write a welcome message to help site visitors know what they can ask and how the AI can help. Add a legal disclaimer in the chat: Enter a disclaimer in the field letting site visitors know that responses are AI-generated and may not always be accurate. This is helpful for setting expectations and supporting compliance needs. The disclaimer will appear once to every site visitor, right after the first welcome message. Quick topics Quick topics are clickable prompts that appear in the chat to help visitors start the right conversation faster, especially when they’re not sure what to ask. Select the Generate start questions or topics checkbox. Then, customize the following elements: Intro text: Add a short line above the topics to guide visitors. For example: "Choose a topic to get quick answers:" Topics list: Add up to 5 topics. Each one appears as a clickable option in the chat and can be reordered or removed. Tip: If you activated the AI Chat, test these questions first to make sure the AI knows how to answer them accurately. Page overviews Page overviews help site visitors stay oriented while they browse your site with the chat open. Select the checkbox to enable this feature. When enabled, the chat gives a short summary of the page they’re currently viewing, so visitors get quick context without leaving the conversation. Configuring the Manual Chat settings When the Manual Chat is active, visitors can message you directly and wait for your reply. In this section, you can control what visitors see when they open the chat so that expectations are clear and the conversation begins smoothly. To configure the Manual Chat settings: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Under When Manual Chat is active , choose what to customize: Conversation starter Choose to display a short personalized greeting at the start of a new Manual Chat. This helps set expectations, for example that you’ll reply soon, and guides visitors on what to ask before sending their first message. Click Conversation starter . Select the Show a conversation starter when visitors open the chat checkbox. Type the text you want to appear at the start of a new Manual Chat. Click Save at the top right. FAQ Buttons Make it easier for your site's visitors to find answers to their questions by adding FAQ buttons in your Manual Chat. You can add up to 5 FAQs. Note: This functionality only works when you have the Wix FAQ app installed and configured. Learn how to install the Wix FAQ app and create FAQs . Click FAQ Buttons . Select the Show FAQs in your chat checkbox. (Optional) Edit the intro message above the buttons. You can use up to 80 characters. Click + Add Question . Select the checkbox next to each FAQ you want to show in the chat. Tip: Click Add New FAQ to create a question that isn't on the list yet. Click Save at the top right. Customizing the chat widget behavior Control how visitors interact with the chat widget on your site. Here you can choose which contact form fields to collect, decide when the contact form appears in the AI Chat and Manual Chat, and customize where the widget appears and when it opens. To customize the chat widget behavior: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Under Chat Widget Behavior , choose what to customize: Contact form fields Using a contact form is a great way to keep in touch with your site visitors. Once a visitor fills out the form, the information is sent to your inbox and contact list so you never miss a sales lead. The form will only get sent if the site visitor isn't recognized as a contact. The following fields appear on the form by default. The Email field is mandatory, but you can deselect the other fields. Full name Email (this field is mandatory) Phone number Message You can also customize the Intro message visitors see when they open the form as well the Success message after they submitted the form. Tip: You can customize the form’s style and colors in your editor . Contact form in AI Chat Choose when the contact form shows up during an AI Chat conversation, so you can capture leads at the right moment. Choose when to display it: Part of the welcome screen: This means the form shows as soon as the chat opens. Note: This may reduce AI chat engagement if site visitors need to fill it out before starting the conversation. When the AI can’t answer their question When they ask to talk to a real person Contact form in Manual Chat Choose when the contact form appears in Manual Chat, so you can collect visitor details before or during the conversation. Choose when to display it: Part of the welcome screen: Show the form as soon as the chat opens. (Optional) Require the form before visitors can send a message. After they send a message: Show the form once the site visitors sends the first message Never: Don't show the contact form in the Manual Chat. Chat widget appearance Choose where the chat widget appears, when it opens, and what it displays when minimized. Where should the chat widget appear? Choose which devices to show the widget on when visitors browse your site. Desktop and mobile: Show the widget on every device. Desktop only: Show the widget on desktop computers only. Mobile only: Show the widget on mobile devices only. Choose when the chat widget opens: Decide if the chat opens automatically when visitors enter your site or stays minimized. Open the chat when visitors enter your site: The chat opens automatically on page load, so visitors notice it right away and can start a conversation faster. Keep the chat widget minimized when visitors enter your site: The chat stays closed until a visitor clicks it. This is a more subtle experience and gives visitors control over when to engage (Optional) Show a message above the minimized chat: If the widget is minimized, you can set a short message that appears on the widget (e.g. "Need help?") to encourage visitors to open the chat. (Optional) Show quick topics when the chat is minimized: Help visitors start the right conversation faster by providing your most common topics. Learn more about quick topics. Chat visibility Choose on which pages the widget is shown: All Pages: The widget will appear on every page of your site . Specific Pages: Click Select Pages to deselect the pages you want to hide the widget on. Click Save to confirm your selection. Note: When your site works with dynamic pages (e.g. Wix Stores or Wix Blog pages), the page template and all the pages using that template will not show the chat widget when you deselect the page. Customizing the chat's offline behavior When the chat is offline, you can choose what visitors see on your site. Setting the behavior for when the chat is offline helps you stay professional and responsive even when you can’t reply right away. This reduces missed opportunities and sets the right expectation about when you’ll respond. The chat goes offline when it's outside your scheduled hours, when the chat availability mode is set to Inactive , or when your AI credits quota is reached. To customize the chat's offline behavior: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Scroll down to When the chat is offline , and click Offline behavior . Choose what to do: Hide the AI chat on my site: Remove the chat widget from your site while the chat is offline, so visitors won’t see the widget or try to start a conversation. Show the chat widget on my site: Keep the chat widget visible on your site in offline mode. To show anything to visitors, select at least one option: Show the contact form to collect leads: Shows your contact form so visitors can leave their details. This helps you capture leads even when no one is available. Let visitors write chat messages: Allow visitors to type and send a message while the chat is offline, so they can still reach out in the chat experience. Show a custom message when the chat is offline: Display a message that explains the chat is offline to set expectations. You can customize the exact wording in the text box. For example, explain how to contact you and when you’ll get back to them. FAQs Click a question below to learn more. Can I customize the design of the chat? Yes, you can design and customize the appearance of the chat to reflect your brand's style and voice. Can I see the interactions between the AI and my site visitors? Yes, you can monitor interactions by reviewing the conversations in your Inbox . This allows you to understand common questions and improve the AI's responses. Is there a way to disable the chat temporarily? Yes, you can change the chat availability mode to Inactive and choose to hide the chat on your site under the When the chat is offline drop-down. I've hidden the chat from a number of pages, but AI seems to still answer questions about these pages. How do I stop this? Hiding the chat from a page does not stop AI from using that page as a source. To prevent this, you need to exclude the page from the chat. Learn more about excluding site pages . Can I set a different intro and success message for AI chat and manual chat? No. The intro message for the form as well as the success message are the same for both the the AI chat and the manual chat. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Wix Studio: Requesting a Review from a Client in the Wix Marketplace Once you've submitted a completed project for a client through the Wix Marketplace, they'll get an email asking them to review your work. When your clients post a review, it's displayed on your agency profile for other potential clients to see. The more good reviews you get, the better your profile looks. If your client hasn't left a review, you can send them a link to fill out the review form. To request a review from your client: Go to Marketplace Overview in your Wix Studio workspace. Click the Projects tab. Hover over the relevant project and click View . Tip: Use the Filter by status drop-down and select Completed to see all of your completed projects. Click Copy review link under Completed project to copy the link to your clipboard. Send the link to your client. Notes: Your client must be logged into their Wix account to view and submit the review form. Currently, it's not possible to receive reviews from clients who did not come from the Wix Marketplace. If this is a feature you would like to have, you can vote for it here . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Adding and Customizing Wix Chat Add Wix Chat so your client can communicate with site visitors directly. Welcome people when they visit the site and set the chat availability so your client never misses a message. Adding Wix Chat Add the Wix Chat app to your site from the App Market. Once you do, a minimized chatbox appears at the bottom right of the Studio Editor. To add Wix Chat: Click App Market on the left side of the editor. Click App Market . Type "Wix Chat" in the search bar and press Enter on your keyboard. Click Wix Chat . Click Add to Site . Customizing the chatbox Adjust the chatbox so it matches the brand and site needs. Customize the design, personalize the text and choose the pages where the chatbox appears so your client never misses a message. To customize the chatbox: Click the minimized chatbox at the bottom right of the editor. Click Settings . Choose what you want to customize: Display: Choose the chatbox location on the page, the pages that display it and the way new messages appear to visitors. Design: Customize the way your chatbox looks (e.g. business logo, chatbox background, font). Texts: Write the text that appears on and inside the chatbox. What's next? Customize additional chat settings like online and offline chat hours, the pre-chat form and more. Initiate chats with live site visitors to keep them engaged. Go to your inbox to view and reply to all chat messages. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Errors when Uploading from Wix Video to Facebook Check out this list of solutions if you come across any snags when uploading videos from Wix Video to Facebook. Important: Learn more about Facebook's general uploading policies. Your video can up to 120 minutes long or 4 GB, whichever limit you hit first. Check out this list of error messages and potential solutions: Error Message: What you can do: Facebook is experiencing an issue, try again later. Come back and try again later. This video file is too big for Facebook, try a different file. Keep your video under 120 minutes and 4 GB. Looks like this file is empty, upload a different file. Make sure your file is playable and not corrupted. This video was moved or deleted during upload. Your file must remain in your Video Library until the uploading process is complete. This file was not uploaded. Try again. Try uploading your video again. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Customizing Your Booking Calendar Page When clients go to book a class or appointment session, they choose the day and time on the Calendar page . Customize your Calendar page to suit your brand by adjusting the text, layout and what you choose to display. Note: The Booking Calendar page only appears for classes and appointments - not for courses. If your service offers duration-based pricing, clients can't select a specific price or duration on the calendar page. For example, if you charge more for a 90-minute session than a 60-minute session, the appointment gets booked with your default duration and price for that service. Choosing the layout for the Booking Calendar page Make sure you choose a clear layout for your calendar page to make it as easy as possible for clients to find the information they need. Choose from a daily or weekly calendar layout and adjust the alignment and spacing of each of the elements. The layout you choose applies to all of your services. Important: You can also adjust the layout of your mobile site by clicking Switch to Mobile at the top of your editor. You can choose from two layout styles: Monthly or Weekly. Wix Editor Go to your editor . Go to your Book Online page: Click Pages & Menu on the left side of the editor. Click Bookings Pages . Click the Booking Calendar page. Click the Booking Calendar element on your page. Click the Booking Calendar element on the page. Click Settings . Click the Layout tab. Customize the following options: Choose a layout: Choose between a daily or weekly view for your Booking Calendar. Text alignment: Click to set the text blocks to the left, center, or right. Top & bottom padding: Use the slider to control the space above and below the Booking Calendar. Side padding: Use the slider to control the space to the left and right of the Booking Calendar. Space between header & body: Use the slider to control the space between the header and the body. Studio Editor Go to your editor . Click Pages on the left side of the editor. Click Booking Calendar under Bookings Pages . Click the Booking Calendar element on the page. Click Settings . Click the Layout tab. Customize the following options: Choose a layout: Choose between a daily or weekly view for your Booking Calendar. Text alignment: Click to set the text blocks to the left, center, or right. Top & bottom padding: Use the slider to control the space above and below the Booking Calendar. Side padding: Use the slider to control the space to the left and right of the Booking Calendar. Space between header & body: Use the slider to control the space between the header and the body. Wix Harmony Editor Go to your editor . Go to your Booking Calendar page: Click the Page dropdown at the top left of the page. (In the Site Pages panel) Click Booking Calendar under Bookings Pages . Click the Booking Calendar element on the page. Click the Settings icon on the action bar. Click the Layout tab. Customize the following options: Choose a layout: Choose between a daily or weekly view for your Booking Calendar. Text alignment: Click to set the text blocks to the left, center, or right. Top & bottom padding: Use the slider to control the space above and below the Booking Calendar. Side padding: Use the slider to control the space to the left and right of the Booking Calendar. Space between header & body: Use the slider to control the space between the header and the body. Choosing which elements to display on the Booking Calendar page The Booking Calendar page contains several elements that show more information about your services, like the service subtitle or its day and time. You can choose to display certain elements and hide others, depending on your needs. Wix Editor Go to your editor . Go to your Book Online page: Click Pages & Menu on the left side of the editor. Click Bookings Pages . Click the Booking Calendar page. Click the Booking Calendar element on your page. Click the booking calendar in your editor. Click Settings . Click the Display tab. Choose which elements to display: Header: Select the appropriate checkboxes to show or hide the header Subtitle or Filters below the service title. Choose what text to display under the service title: Custom text : This is set in the Headers & Filters section under the Text tab. Service subtitle : To set the text for this option, go to Manage Services and click on a service. Date & Time: Select the relevant checkbox to choose between displaying the Current date or the First date with availability . Select the relevant checkbox to choose between displaying All time slots, including full & closed slots , or Available time slots only . (Optional) Enable the Limit display of time slots toggle to display fewer time slots. Use the slider to set the number of time slots you display per day. Booking Summary: Enable the Show video conferencing badge toggle for virtual services. Studio Editor Go to your editor . Click Pages on the left side of the editor. Click Booking Calendar under Bookings Pages . Click the booking calendar in your editor. Click Settings . Click the Display tab. Choose which elements to display: Header: Select the appropriate checkboxes to show or hide the header Subtitle or Filters below the service title. Choose what text to display under the service title: Custom text : This is set in the Headers & Filters section under the Text tab. Service subtitle : To set the text for this option, go to Manage Services and click on a service. Date & Time: Select the relevant checkbox to choose between displaying the Current date or the First date with availability . Select the relevant checkbox to choose between displaying All time slots, including full & closed slots , or Available time slots only . (Optional) Enable the Limit display of time slots toggle to display fewer time slots. Use the slider to set the number of time slots you display per day. Booking Summary: Enable the Show video conferencing badge toggle for virtual services. Wix Harmony Editor Go to your editor . Go to your Booking Calendar page: Click the Page dropdown at the top left of the page. (In the Site Pages panel) Click Booking Calendar under Bookings Pages . Click the Booking Calendar element on the page. Click the Settings icon on the action bar. Click the Display tab. Choose which elements to display: Select the relevant checkbox to choose between displaying the Current date or the First date with availability . Select the relevant checkbox to choose between displaying All time slots, including full & closed slots , or Available time slots only . (Optional) Enable the Limit display of time slots toggle to display fewer time slots. Use the slider to set the number of time slots you display per day. Designing the Booking Calendar page You can apply your own look and feel to the booking calendar so it fits the overall design of your site. The Booking Calendar page is dynamic, which means you only need to design it once, and it is applied to all services. Wix Editor Go to your editor . Go to your Book Online page: Click Pages & Menu on the left side of the editor. Click Bookings Pages . Click the Booking Calendar page. Click the Booking Calendar element on your page. Click the Booking Calendar element. Click Settings . Click the Design tab. Choose what design you want to customize: Styles: Change the background color of the widget, its header, borders and dividers.  Text: Choose the font and color of different text elements across the page.  Selections: Design buttons and other elements your clients can click on the page (for example, dates on the calendar). Studio Editor Go to your editor . Click Pages on the left side of the editor. Click Booking Calendar under Bookings Pages . Click the Booking Calendar element. Click Settings . Click the Design tab. Choose what design you want to customize: Styles: Change the background color of the widget, its header, borders and dividers.  Text: Choose the font and color of different text elements across the page.  Selections: Design buttons and other elements your clients can click on the page (for example, dates on the calendar). Wix Harmony Editor Go to your editor . Go to your Booking Calendar page: Click the Page dropdown at the top left of the page. (In the Site Pages panel) Click Booking Calendar under Bookings Pages . Click the Booking Calendar element on the page. Click the Settings icon on the action bar. Click the Design tab. Choose what design you want to customize: Styles: Change the background color of the widget, its header, borders and dividers.  Text: Choose the font and color of different text elements across the page.  Selections: Design buttons and other elements your clients can click on the page (for example, dates on the calendar). Editing the text on the Booking Calendar page You can edit all text elements on the calendar to suit your business and your clients. Make sure to describe everything in terms your staff and clients understand. Wix Editor Go to your editor . Go to your Book Online page: Click Pages & Menu on the left side of the editor. Click Bookings Pages . Click the Booking Calendar page. Click the Booking Calendar element on your page. Click the Booking Calendar element. Click Settings . Click the Text tab. Choose what text element you want to customize: Header and Filters: Change the text for elements such as the location, staff and duration labels. Date and Time: Customize the text you want to appear explaining your waitlists to clients. Tell me more about waitlist text When clients attempt to book a class that is full, they see two different buttons depending on your settings. If you enable waitlists for your classes, clients can click Join Waitlist . If you don't enable waitlists for your classes, clients can click Check Next Availability to book into the next upcoming class session. You can edit the text which appears on your booking calendar , including on the next available button, in your editor. There is a 25-character limit on the button. Booking Summary: Edit the text that appears for clients before they proceed to checkout. Book Button: Edit the different buttons that appear on your calendar, including: Book online, Request booking, Waitlist and Reschedule. Tips: The business location you selected in your regional setting determines the day that is used as the first day of the week. You can change your regional settings at any time . You can add your cancellation policy to your calendar . Studio Editor Go to your editor . Click Pages on the left side of the editor. Click Booking Calendar under Bookings Pages . Click the Booking Calendar element. Click Settings . Click the Text tab. Choose what text element you want to customize: Header and Filters: Change the text for elements such as the location, staff and duration labels. Date and Time: Customize the text you want to appear explaining your waitlists to clients. Tell me more about waitlist text When clients attempt to book a class that is full, they see two different buttons depending on your settings. If you enable waitlists for your classes, clients can click Join Waitlist . If you don't enable waitlists for your classes, clients can click Check Next Availability to book into the next upcoming class session. You can edit the text which appears on your booking calendar , including on the next available button, in your editor. There is a 25-character limit on the button. Booking Summary: Edit the text that appears for clients before they proceed to checkout. Book Button: Edit the different buttons that appear on your calendar, including: Book online, Request booking, Waitlist and Reschedule. Tips: The business location you selected in your regional setting determines the day that is used as the first day of the week. You can change your regional settings at any time . You can add your cancellation policy to your calendar . Wix Harmony Editor Go to your editor . Go to your Booking Calendar page: Click the Page dropdown at the top left of the page. (In the Site Pages panel) Click Booking Calendar under Bookings Pages . Click the Booking Calendar element on the page. Click Edit Text on the action bar. Click the drop-down and choose what text element you want to customize: Header: Change the text for elements such as the location, staff and duration labels. Date and Time: Customize the text you want to appear explaining your waitlists to clients. Tell me more about waitlist text When clients attempt to book a class that is full, they see two different buttons depending on your settings. If you enable waitlists for your classes, clients can click Join Waitlist . If you don't enable waitlists for your classes, clients can click Check Next Availability to book into the next upcoming class session. You can edit the text which appears on your booking calendar , including on the next available button, in your editor. There is a 25-character limit on the button. Service Details: Edit the text that appears for clients before they proceed to checkout. Book Button: Edit the different buttons that appear on your calendar, including: Book online, Request booking, Waitlist and Reschedule. Tips: The business location you selected in your regional setting determines the day that is used as the first day of the week. You can change your regional settings at any time . You can add your cancellation policy to your calendar . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit