< Back Billing & premium subscriptions Using vouchers and promotions Reasons for Not Receiving a Free Domain Voucher With selected yearly Premium or Studio site plans, you receive a free domain voucher. If you didn't receive the voucher, or believe it wasn't credited to your domain purchase, you may not have been eligible for one of the following reasons: You purchased a monthly plan: The free domain voucher is offered as a gift with purchase of selected yearly site plans. If you purchased a monthly plan you are not eligible for the free domain voucher. You purchased your domain name before you purchased a site plan: If you purchased your domain name prior to purchasing your Wix site plan, it is not possible to apply the voucher retroactively or offer you a refund. If you received the voucher and already have a domain name, you are welcome to use it for the purchase of another domain name. The voucher has already been applied : If you have a collaborator with Billing Manager permissions , they may already have applied the voucher for your site. Additional Features: You redeemed your voucher, but purchased additional features such as privacy, or additional years of service on top of this. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Editing images (Wix Photo Studio) Wix Media: Using the Wix Photo Studio Tools Important: Not all Photo Studio Tools are available to all users yet. With the Wix Photo Studio, you can completely transform your images and tell a new story. Get creative and overhaul your image in minutes. With our abundance of filters, enhancement tools, cropping and decorative options, you can alter the mood and context of any image. Which images can I edit? You can only edit images that you have uploaded, created using the AI Image Creator or images from Unsplash . Shutterstock images can be edited, but not downloaded after editing. It's against the Wix Terms of Use to edit Free Wix Images. About our AI features: All AI features (AI Extend, Object Eraser, AI Image Editor, and Regenerate Image) are currently in Beta. You can generate a maximum of 1000 images total using the AI tools. If a prompt violates Wix's AI Terms of Service , the image will not be generated. Crop and Extend Crop your image to display just the section you want. Then resize it to your liking. Choose from predefined or custom sizes and angles, and create mirror images using the Flip tool. Additionally, you can use the AI Extend option to extend your image in any direction and AI will fill in the details for you. To crop or extend an image: Access the Photo Studio . Click Crop & Extend on the left. Choose to crop or extend your image using the options available. Crop Click Crop . Choose how to crop your image: Crop ratio: Crop your image to a predefined size and ratio (e.g. 1:1, 9:16, 3:4). Tip: Select portrait or landscape orientation to change the ratio options. Image size (px): Set the size your image will be cropped to, using the Width and Height fields. Note: The maximum image size is 3000px x 3000px. Free hand: Manually drag the corners of the image with your mouse. (Optional) Click Upscale to automatically improve the resolution of your image. Note: The maximum image width/height for upscaling is 2,000px. Upscaling your image may increase the size it appears on your site. (Optional) Change your image orientation: Rotate left , Rotate right , Flip horizontally or Flip vertically . Click Save . Did you know? You can rotate your images at custom angles using the degree rotation tool on the right of the Photo Studio. AI Extend Click AI Extend . Choose how to extend your image: Extend ratio: Extend your image to a predefined size and ratio (e.g. 1:1, 9:16, 3:4). Tip: Select portrait or landscape orientation to change the ratio options. Image size (px) : Adjust the size of your image using the Width and Height fields. Free hand: Manually drag the corners of the image with your mouse. Click AI Extend . (Optional) Click Upscale to automatically improve the resolution of your image. Note: The maximum image width/height for upscaling is 2,000px. Upscaling your image may increase the size it appears on your site. (Optional) Change your image orientation: Rotate left , Rotate right , Flip horizontally or Flip vertically . Click Save . Notes: Your image can be extended up to 512px on each side, but the generated image should not be bigger than the maximum image size (3000px x 3000px) The minimum image size that can be extended is 64px x 64px. The image aspect ratio (i.e. ratio of the image's width to its height) should be within 2.5:1 and 1:2.5 to be able to extend the image. Adjust Tweak your images with our selection of image adjustment tools, including Brightness, Color Saturation and Exposure. Play with the adjustment tools to achieve the perfect finish. To adjust an image: Access the Photo Studio . Click Adjust on the left. (Optional) Auto Enhance : Click the toggle below the image to automatically improve the image. Adjust your image by dragging the slider next to the relevant option: Brightness: Increase to remove the shadowy areas in your image, and decrease to dim better lit areas. Contrast: Increase to expand the range between the darkest and lightest parts of your image, and decrease to give your image a flatter, matte finish. Highlights: Increase to brighten the light areas of the image, and decrease to darken the light areas of the image. Shadows: Increase to brighten the dark areas of the image, and decrease to deepen the dark areas of the image. Color Saturation: Increase to add vibrancy to each color in your image, and decrease to lean colors towards gray. Temperature: Increase to make your image appear warmer, and decrease to make your image appear cooler. Exposure: Increase to add more light to your images, and decrease to reduce the amount of light in the image. Sharpness: Increase to make details pop, and decrease to make the image soft or fuzzy. Vignette: Increase to fade the image to a black background, decrease to fade the image to a white background. Grain: Increase to add a grainy texture effect to your image. Tint: Click the color box to choose a tint color, then drag the slider to change the strength of the tint. Click Save . Tip: You can quickly improve an image's quality (resolution and colors) all at once. To do so, go to your editor and click an image. Then, click the AI Tools icon and select Optimize image . Filters Transform your images with professional filters. You can use the same filter on all of your images to keep a consistent theme throughout your site. Or use different filters to enhance specific images so that they really stand out. To apply filters to an image: Access the Photo Studio . Click Filters on the left. Click any filter to apply it to your image. Drag the slider below your image to adjust the strength of the filter. Click Save . Object Eraser Remove unwanted objects from an image with the eraser tool to refine your site's media. Make the brush size bigger to cover large areas, or shrink it to remove finer details as needed. To erase an object from an image: Access the Photo Studio . Click Object Eraser on the left. (Optional) Drag the slider to make the brush bigger or smaller. Brush over the object you want to erase. Click Erase Objects . Click Save to save the image to your Media Manager. Tip: If you are editing an image with a transparent background, you may need to remove the image background a second time after you have cut out the desired section of your image. You can remove this background using the Cut Out feature. AI Image Editor Use this AI tool to create unique images in the style you want. Brush over an area you'd like to change, and enter a prompt to replace the original content with AI-generated media. For example, replace a dull sky over mountains with a fiery sunset and create stand out imagery for your site. To edit a photo using AI: Access the Photo Studio . Click AI Image Editor on the left. (Optional) Drag the slider to make the brush bigger or smaller. Brush over the area you want to replace. Enter your prompt in the Describe the image you want field. Click Edit Image . Click Save to save the image to your Media Manager. Tip: You can undo any changes made to the image by clicking Undo or return to the original image by clicking Revert to Original . Regenerate Use AI to regenerate existing images, so you don't have to search for similar images yourself. Select an image and have AI analyze it to create a prompt. Then, use the prompt and choose a style to generate a new image. Access the Photo Studio . Click Regenerate on the left. Click Analyze Image . (Optional) Edit the prompt yourself or click Regenerate prompt to let AI update the prompt for you. (Optional) Choose a style for the new image. Click Regenerate Image . Once you're satisfied with the image, click Save at the top right. Want to edit the image further? Once you save the regenerated image you can edit it further. Go to your editor and click the image. Click Edit Image or go to the Photo Studio and select it from your Site Files . Make the necessary edits and click Save . Cut Out Remove the background of any image, so you can reuse the image in different contexts. While cutting out the background, use the available tools to refine the edges of the image. You can then choose to leave the background of the image as transparent, or replace it with a color, texture, or another image. To cut out an image: Access the Photo Studio . Click Cut Out on the left. Click Auto Cut Out . Click Refine Cut Out and edit the image using the following options: Restore: Restore parts of the cut-out that you removed. Erase: Edit the image to remove parts of the cut-out. Fix Edges: Select the brush size, stroke and opacity to make more accurate edits. Click Apply . (Optional) Click the square next to Background Color to add a background to the image . Click Save to save the new image in your Media Manager. Text Add text boxes to your images, customize them using the formatting options, and then add the image with the text directly onto your site. This is a great way to add captions, inspirational quotes, or even watermarks to your images. To add text to an image: Access the Photo Studio . Click Text on the left. Click a text style to add it to your image. Click Design . Customize your text using the options: Font: Click the relevant drop-down menu to change your font and font size. Styles: Format your text using the options: Bold , Italic or Underline and choose your text color. Alignment: Choose your text alignment: Left , Center , Right or Justify and adjust your line spacing. Opacity: Increase or decrease the transparency of your text. Rotate and flip: Change your text orientation: Rotate left , Rotate right , Flip horizontally or Flip vertically . Click Save . Did you know? If you have multiple text boxes on an image, you can use the Move Forward / Move Backward arrows to move your text forward and backward through the text layers. Duplicate text (including its formatting, size etc.) by clicking the More Actions icon and selecting Duplicate . Decorative Add decorative elements to your images to decorate and personalize your images. Enhance your personal branding, highlight a promotion, or add a touch of creativity to make the visual stand out. To add decorative elements to an image: Access the Photo Studio . Click Decorative on the left. Choose what to do: Upload an image: Click + Add Elements or the + button to add your own image from the Media Manager . Select an element from a category: Choose from basic shapes, icons, and vector art. Tip: Click See More to select a media file from the Media Manager . Select the new element and click Design . Customize the element using the following options: Color : Choose a color for a basic shape. Opacity: Increase or decrease the transparency of the element. Rotate and flip: Change the orientation: Rotate left , Rotate right , Flip horizontally or Flip vertically . Click Save . Overlays Overlay a wide range of subtle visual effects onto your image. Like filters, these overlays can change the tone and feeling of your image. Drag the overlay to your preferred location and adjust its size using the drag handles. To add an overlay to an image: Access the Photo Studio . Click Overlays on the left. Select the new overlay element and click Design . Customize your overlay using the following options: Opacity: Increase or decrease the intensity of the overlay. Rotate and flip: Choose how to position the overlay: Rotate left , Rotate right , Flip horizontally or Flip vertically . Click Save to save the image to your Media Manager. Background After cutting out your image, you can replace the background. Choose from a range of colors, textures, stages and animations to make your image pop. To add a background to an image: Access the Photo Studio . Click Background on the left. Click a background to add it to your image. Tip: Click See More next to a category to view more of that type of background. (Optional) Customize your background: Hover over your image in the Photo Studio and click anywhere within the blue frame. Click Design . Customize your background using the following options: Opacity: Increase or decrease the transparency of your background. Rotate and flip: Rotate your background: Rotate left , Rotate right , Flip horizontally or Flip vertically . Refine Cut Out: Refine the edges of the image. Click Save to save the image to your Media Manager. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Creating Folders in the File Share App With the File Share app, you can create a file sharing library where people can exchange ideas and collaborate on projects. You can create folders on your live site or from your site's dashboard to organize your file sharing library. Folders make it easier for your site visitors to find the content they're looking for. Creating folders from your site's dashboard Go to File Share in your site's dashboard. (Optional) Navigate to the place that you want the new folder to be. For example, to create a subfolder inside the "Spanish" folder, click the "Spanish" folder. Click + Add New at the top right. Select Folder . Enter a name for the new folder in the What's the folder name field. Click Save . Creating folders on your live site Go to the File Share app on your live site. Log in using the email address associated with your Wix account. If necessary, navigate to where you want the new folder to be. For example, to create a subfolder inside the "Spanish" folder, click the "Spanish" folder. Click New Folder . Enter a name for the new folder. Press Enter on your keyboard. FAQs Click a question below to learn more about creating folders in the Wix File Share app. Can I create subfolders within a folder? Yes. You can create subfolders within any existing folder. While in a folder, click + Add New , name your folder, and then drag and drop files into the new folder. How do I rename a folder? You can rename a folder in your File Share app directly from your dashboard. Go to File Share in your site's dashboard. Click the More Actions icon next to the relevant folder and select Rename . Enter the name of the folder. Click Save . Can I delete a folder? Yes. You can delete a folder in your File Share app directly from your dashboard. Deleting a folder deletes all files and subfolders within it. Go to File Share in your site's dashboard. Click the More Actions icon next to the relevant folder and select Delete . Click Delete . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Orders, Cart & Checkout Adding Policies, Terms & Conditions to Your Site's Footer Important: This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans. Communication with your customers is an important way to build trust and that includes displaying your business' policies on your site. Policies can be displayed in a number of different ways and in different places on your site. Choose the policy options that work for your business. Displaying policies on the Checkout page The Checkout page is where customers complete their orders. You have the option to add policies as clickable links in the footer of the Checkout page. Additionally, you have the option of displaying these policies alongside an agreement checkbox, which customers must agree to, so they can finalize their checkout process. To display policies in the Checkout page footer: Go to Checkout settings in your site's dashboard. Scroll down to Policies and select the checkboxes next to any policies you want to display. Enter the policy text. Tip: For the custom policy, enter a policy name as well. (Optional) Making it mandatory to agree to these policies to complete checkout: Click the Policy agreement checkbox toggle to enable it. (Optional) Select the Checked by default checkbox if you want the agreement checked by default. Displaying policies in your site's footer In addition (or instead of ) displaying policies in the footer of the Checkout page, you can display policies in the footer of regular site pages. To do so, you'll create a hidden page for each policy and link to those pages in the footer. Wix Editor For each policy you want to display, add a new page to your site . Add the relevant information to each page you created. Hide the policy page from your site menu . Hide the policy pages from search engines . Add text with each policy name to your footer and link to the relevant page . Studio Editor For each policy you want to display, add a new page to your site. Add the relevant information to each page you created. Hide the policy page from your site menu . Hide the policy pages from search engines . Add text with each policy name to your footer and link to the relevant page. Wix Harmony Editor For each policy you want to display, add a new page to your site . Add the relevant information to each page you created. Hide the policy page from your site menu . Hide the policy pages from search engines . Add text with each policy name to your footer and link to the relevant page . Adding additional policies If you're using Wix Bookings or Wix Restaurants Orders, there are policies you can create that are specific to these business solutions. Learn more about: Wix Bookings policies Wix Restaurants Orders policies This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Capital: Understanding How Remittance Works Before you begin: Wix Capital is currently only available to eligible merchants in the US. It is not available in Utah, Connecticut, Texas, or Virginia. Remittance is the process where Wix collects the cash advance and related fixed fee from daily Wix Payments sales. Over time, you remit the total cash advance and a fixed fee through a percentage of your daily Wix Payments sales (determined within your Wix Merchant Cash Advance Agreement). Remittance is deducted from sales only. The remittance is deducted from your daily Wix Payment sales until you’ve reached the total to remit. Collecting remittance based on how you receive funds Wix collects and calculates your daily remittance differently depending on how you receive your funds from sales. For Wix Capital users with Wix Checking Remittance is debited from the available balance shown in your Wix Checking account. Remittance is taken from all sales processed with any of the payment methods and processors under Wix Payments you’ve set up on your site. An easy way to check: If a sale shows up in your Settlement Report, it is included in your daily remittance calculation. For Wix Capital users with payouts through Wix Payments: Remittance is deducted from your payouts. Wix Payments works with several payment providers behind the scenes, including Stripe, Adyen, and PayPal. However, for technical reasons, remittance is only taken from sales processed by Stripe-based payment methods. This may include transactions such as in-person POS payments, recurring payments, and certain alternative payment methods like Klarna, as long as they are processed by Stripe. Tip: You can always see which sales are included in your remittance by clicking View details in Settlement Report for a specific day’s remittance. Remittance terminology Understanding the remittance terminology used in Wix Capital can help you navigate the process more effectively. Here are some key terms: Terminology Description Remittance The process where Wix collects the cash advance and related fixed fee from daily Wix Payments sales. Remittance rate This is a percentage of your daily Wix Payments sales that will be collected automatically until you’ve reached the total cash advance amount and fixed fee. Fixed fee The fixed fee is calculated as a specific percentage of the cash advance you requested. You’ll remit it over time along with the total cash advance amount. Total to remit This is made up of the total cash advance amount and fixed fee. Estimated remittance period This is the length of time that Wix Payments estimates it will take to collect back the cash advance and related fixed fee. It’s based on your past year’s sales and it may take more or less time than this to fully remit the total cash advance amount and fixed fee. Checking the balance remitted Remittance starts automatically and is hassle-free. If you receive payouts through Wix Payments, collection begins 3-5 business days after approval. If you use Wix Checking, remittance begins just 1 business day after your cash advance is approved. Tip: The daily remittance calculation is based on your site's time zone even if this is different from the time zone on your computer. To check the amount remitted: Go to Capital on your site dashboard. View your progress in the Cash advance section. (Optional) View the Details section on the right side to see more information about your cash advance, such as the cash advance amount, fixed fee, total to remit, and your remittance rate. Troubleshooting remittance errors If you experience a problem with your daily remittance, you may see one of the following error messages in your Capital dashboard. Debit for remittance didn’t go through This is due to a technical error with your Wix Checking account. No action is needed. Wix will automatically try to collect the remittance again on a later date. Remittance didn’t go through due to insufficient balance Make sure you have at least the required amount in your Wix Checking balance to cover remittance. We will regularly try to debit your Wix Checking account for your remittance. FAQs Click a question below to find out more information. When will remittance begin? If you use Wix Checking, remittance starts 1 day after your cash advance is approved and the funds are received in your account. If you receive payouts to a bank account, remittance starts 3-5 business days after approval, once the funds have been sent to your bank account. Where is the remittance taken from? Remittance is taken as a percentage of your daily sales. If you use bank payouts, it’s deducted from your payouts. If you use Wix Checking, it’s deducted from your Wix Checking balance. You can see the deduction in your payout details or settlement report. Which Wix Payments sales are included in daily remittance? Wix Checki ng users: All online Wix Payments sales—including in-person POS payments and each recurring charge for subscriptions—are included in your daily remittance. Payouts through Wix Payments users: Wix Payments works with several payment providers behind the scenes, including Stripe, Adyen, and PayPal. However, for technical reasons, remittance is only taken from sales processed by Stripe-based payment methods. This may include transactions such as POS payments and recurring payments, as long as they are processed by Stripe. Why do I see different daily sales in the Cash Advance Activity table compared to my orders page and payments page? Remittance for a specific day is calculated based on the previous day’s gross Wix Payments sales, without considering refunds and chargebacks. You can view the related transactions in the details of each remittance amount by clicking View details in Settlement Report . Note: Remittance only applies to sales processed by Stripe-based payment methods (such as POS and recurring payments processed by Stripe). Sales processed by other providers, like Adyen or PayPal, are not included in remittance calculations. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Setting Up Menus for Multiple Locations With the Wix Restaurants Menus (New) app, each location can have its own menu so customers who visit your site can choose their preferred location and see what is available. Step 1 | Add new restaurant locations Start by adding your restaurant locations to customize their menus. To add a restaurant location: Go to Business Info in your site's dashboard. Click + Add a Second Location next to Location and contact info . Tip: If you've already added a second location, click + Add New Location . Enter your location details: Address: Start typing your restaurant's street address and select it from the drop-down list. Location name: Enter a name for this restaurant location. Tip: The default location name is based on your address, but you can always change it here. Address description (optional): Enter an address description to help customers find you (e.g. side entrance). Enter the Contact info for your new location (email, phone, fax). (Optional) Click the Time zone drop-down and select the relevant option. Click Save . Step 2 | Add menus to your new restaurant location(s) Create location-specific menus and display them on your live site based on where they're offered. For special menus, you can choose their online availability by limiting them to specific weekdays, times, or special dates. To add menus to a restaurant location: Go to Restaurant Menus in your site's dashboard. Choose the relevant option: Create a new menu for a location Create a new menu that's specific to one of your locations. Each menu is made up of sections and items (dishes). Click + Add Menu . Select Create manually or Import from file . Add general info for this menu: Menu name: Enter a name for this location's menu. Menu description: Enter a description for this location's menu. Location: Click the Location drop-down and select the relevant location. Assign to ordering page: If you have an additional ordering page , select which ordering page should include this menu. (Optional) Select the Mark as a draft checkbox to keep editing. Tip: Draft menus won’t appear in your editor or on your live site. Click Save . Create your menu sections and customize menu items . Duplicate an existing menu Duplicate your menu to create another draft of it. Then, tweak the duplicate menu sections and items to match the specific location. If you're using the Wix Restaurant Orders app, the modifiers, variants, tax, stock and settings are also duplicated and added to your items. Click the More Actions icon next to the relevant menu. Select Duplicate menu . Create a copy of the menu: Enter a name for the duplicated menu. Choose how to copy the menu items: As new items: Creates separate copies of all items. Changes made to the duplicated items won’t affect the original menu. As shared items: Keeps the same items across menus. Updates to shared items will appear in all menus using them. Click the dropdown to choose the relevant location. Click Duplicate . FAQs Click a question to learn more about setting up additional restaurant locations for menus. Can my customers visit a specific location instead of the default page? Yes. Each restaurant location has a unique URL. You can share this link to direct customers to a specific location's page. Can I delete a restaurant location? Yes. When you delete a location, any menus and orders associated with it will also be deleted. Go to Business Info in your site's dashboard. Scroll down to Location and contact info and click the More Actions icon next to the relevant location. Click Delete . Click Delete to confirm. Can I assign a menu to more than one location? No. Currently, it is not possible to assign a menu to multiple locations. However, you can create a duplicate of the menu and assign it to another location. Can I change the location of a menu? No. Currently, it is not possible for menus to be reassigned to different locations. You can create a new menu for a different location if needed. Can I assign a menu to a location from my Restaurant Orders Settings page? No. Currently, it is not possible to assign a menu to a location from your Restaurant Orders Settings page in your site's dashboard. However, you can assign a menu to a location by creating a new or duplicating an existing menu. Can I design the page of each location? No, it's not currently possible to design each location separately. However, when you customize the design of your menu page , these changes will apply to all locations. Can I give different team members access to specific locations? Yes. You can invite people to manage your restaurant and assign them to specific locations. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Single Video Player: Retrieving a YouTube URL To retrieve a YouTube video's URL: From YouTube.com, find the relevant video. Click Share under the video. Copy the link. Tip: You can also copy the video's URL from the address bar of the browser. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Portfolio: Customizing Your Wix Portfolio Pages Customize the pages that showcase your portfolio's collections and projects. Select elements on the pages to discover and play around with their customization options. You can also manually add or remove elements like you would for other pages in your editor. Wix Portfolio is built on dynamic pages which allows you to apply a template page to all projects. This means that if you add or remove additional elements on a project, those images or text box changes are applied to all of your projects. Your portfolio pages consist of: Portfolio: The main page where your collections are displayed. Think of it like the homepage of your portfolio. Collection pages: The pages that display all the projects that appear in the selected collection. Project pages: The pages that display each project's information and media. Customizing the main portfolio page Customize how your portfolio page looks and feels. This is the 'home' page of your portfolio that displays your collections. If you only have one visible collection, this page displays your projects instead. Wix Editor Go to your editor . Go to your Portfolio page: Click Pages & Menu on the left side of the editor. Click Portfolio Pages . Click your Portfolio page. Choose what you want to do: Edit the Portfolio page background Click the Design icon on the Portfolio Page element. Select Background . Customize the portfolio page's background color and opacity, border, corners and shadow. Edit the portfolio gallery Click the portfolio gallery element on the page. Choose what you want to edit: Layout: Click Layout , choose a layout type and click Customize Layout to make further changes including gallery direction and scroll direction. Note : Changing your gallery direction will invert the order of the gallery items displayed. Behaviors: Click the Behaviors icon and set the video play options. Design: Click the Design icon . Then click the What do you want to design? drop-down to choose which part of the gallery you want to design. Choose from the following settings to customize the design: Regular or Hover state, Background fills , Borders , Shadows , and Corners . Change the order your collections display on the portfolio page Click Manage Collections . Drag and drop your collections to change the order they appear in your portfolio. Studio Editor Go to your editor . Go to your Portfolio page: Click Pages on the left side of the editor. Click your Portfolio page under Portfolio Pages . Click the portfolio page element on your page. Choose what you want to do: Edit the Portfolio page background (In the Inspector panel) Click the Background drop-down. Customize the background's color and opacity, border, corners and shadow. Edit the portfolio gallery Click the portfolio gallery element on the page. Choose what you want to edit: Layout: Click Layout , choose a layout type and click Customize Layout to make further changes including gallery direction and scroll direction. Note : Changing your gallery direction will invert the order of the gallery items displayed. Behaviors: Click the Behaviors icon and set the video play options. Design: (In the Inspector panel) Click the What do you want to design? drop-down to choose which part of the gallery you want to design. Choose from the following settings to customize the design: Regular or Hover state, Background fills , Borders , Shadows , and Corners . Change the order your collections display on the portfolio page Click Manage Collections . Drag and drop your collections to change the order they appear in your portfolio. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select Portfolio page under Portfolio pages . Choose what you want to do: Select a new preset for the Collections List Click the collections list element on the page. Click Explore Designs on the action bar. Select your preferred preset. Choose what elements to display on the portfolio page Click the Display Elements icon on the action bar. Click the relevant drop-down: Collection or Gallery layout . Select / deselect the checkboxes next to the elements you want to show / hide. Design the parts of the portfolio page Click the All design options icon on the action bar. Select the relevant part of the portfolio page under Choose what to design . Design the selected part using the available options. Fill colors : Change the color of the page part, choosing one of your brand colors or a custom color. Border : Define the borders of the page part so it stands out, choosing a color, width and style. Click the Edit individual borders icon to design each side of the border. Corners : Make the corners of the page part more square or round by dragging the slider under Radius . Click the Edit individual corners icon to design each corner separately. Shadow : Apply inner and outer shadow to give the page part an interesting 3D effect, setting the position, blurriness, color and more. Spacing : Add breathing room to your content by adding padding around the page part (or the selected area). Layout : Adjust aspects of the layout like column behaviour and aspect ratio. Customizing the collection pages After visitors select a collection from your portfolio page, they're taken to a collection page. Collection pages are dynamic, meaning they display the same design and layout for every collection. Choose which elements appear in the widget, design the page to your needs, and customize the gallery that displays your projects. Wix Editor Go to your editor . Go to your Collection pages: Click Pages & Menu on the left side of the editor. Click Portfolio Pages . Click your Collection pages. Click the collection page element on your page. Choose what you want to do: Edit the elements that appear in the widget Click the Elements icon . Select the checkbox next to each element you want to appear. Tip: You can also hide an element by selecting it on the page and pressing Delete on your keyboard. Follow the steps above if you need to show it again. Customize the Collection page design Click the Design icon . Choose which design element you want to edit: Title: Customize the style, font, formatting, effect, character and line spacing of the text and adjust the text's SEO and accessibility. Description: Customize the style, font, formatting, effect, character and line spacing of the text and adjust the text's SEO and accessibility. Back Button: Customize the Regular and Hover states of the 'Back' button. Background: Adjust the background's color and opacity, border, corners, and shadow. Tip: Click Reset to Theme to restore the default design settings. Edit the portfolio gallery Click the portfolio gallery element on the page. Choose what you want to edit: Layout: Click Layout , choose a layout type and click Customize Layout to make further changes including gallery direction and scroll direction. Note : Changing your gallery direction will invert the order of the gallery items displayed.. Behaviors: Click the Behaviors icon and set the video play options. Design: Click the Design icon . Then click the What do you want to design? drop-down to choose which part of the gallery you want to design. Choose from the following settings to customize the design: Regular or Hover state, Background fills , Borders , Shadows , and Corners . Choose the order your projects display in your collection Click Manage Collections . Hover over the relevant collection and click Manage. Drag and drop your projects in the Projects in this collection section to change the order they appear in your collection. Click Save at the top right. Wix Studio Go to your editor . Go to your Collection pages: Click Pages on the left side of the editor. Click your Collection pages under Portfolio Pages . Click the collection page element on your page. Choose what you want to do: Edit the elements that appear in the widget Click the Elements icon . Select the checkbox next to each element you want to appear. Tip: You can also hide an element by selecting it on the page and pressing Delete on your keyboard. Follow the steps above if you need to show it again. Customize the Collection page design (In the Inspector panel) Click the relevant drop-down and design the element: Title: Customize the style, font, formatting, effect, character and line spacing of the text and adjust the text's SEO and accessibility. Description: Customize the style, font, formatting, effect, character and line spacing of the text and adjust the text's SEO and accessibility. Back Button: Customize the Regular and Hover states of the 'Back' button. Background: Adjust the background's color and opacity, border, corners, and shadow. Tip: Click Reset to Theme to restore the default design settings. Edit the portfolio gallery Click the portfolio gallery element on the page. Choose what you want to edit: Layout: Click Layout , choose a layout type and click Customize Layout to make further changes including gallery direction and scroll direction. Note : Changing your gallery direction will invert the order of the gallery items displayed. Behaviors: Click the Behaviors icon and set the video play options. Design: (In the Inspector panel) Click the What do you want to design? drop-down to choose which part of the gallery you want to design. Choose from the following settings to customize the design: Regular or Hover state, Background fills , Borders , Shadows , and Corners . Choose the order your projects display in your collection Click Manage Collections . Hover over the relevant collection and click Manage. Drag and drop your projects in the Projects in this collection section to change the order they appear in your collection. Click Save at the top right. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select Collection Page under Portfolio pages . Choose what you want to do: Select a new preset for the Collections List Click the collections list element on the page. Click Explore Designs on the action bar. Select your preferred preset. Choose what elements to display on the collection page Click the Display Elements icon on the action bar. Select / deselect the checkboxes next to the elements you want to show / hide. Design the parts of the collection page Click the All design options icon on the action bar. Select the relevant part of the collection page under Choose what to design . Design the selected part using the available options. Fill colors : Change the color of the page part, choosing one of your brand colors or a custom color. Border : Define the borders of the page part so it stands out, choosing a color, width and style. Click the Edit individual borders icon to design each side of the border. Corners : Make the corners of the page part more square or round by dragging the slider under Radius . Click the Edit individual corners icon to design each corner separately. Shadow : Apply inner and outer shadow to give the page part an interesting 3D effect, setting the position, blurriness, color and more. Spacing : Add breathing room to your content by adding padding around the page part (or the selected area). Layout : Adjust aspects of the layout like column behaviour and aspect ratio, as well as button layouts. Customizing the project pages Visitors are taken to a project page, once they select a project from a collection page. Project pages are dynamic, meaning they display the same design and layout for every project. Choose which elements appear in the widget, design the page to your needs, and customize the gallery that displays your project media. Wix Editor Go to your editor . Go to your Project pages: Click Pages & Menu on the left side of the editor. Click Portfolio Pages . Click your Project pages. Click the project page element on your page. Choose what you want to do: Edit the elements that appear in the widget Click the Elements icon . Select the checkbox next to each element you want to appear. Tip: You can also hide an element by selecting it on the page and pressing Delete on your keyboard. Follow the steps above if you need to show it again. Edit the Project page design Click the Design icon . Choose which design element you want to edit: Title / Description: Customize the style, font, formatting, effect, character and line spacing of the text and adjust the text's SEO and accessibility. Basic Info Label / Text: Set the themes, fonts, formatting, effects, character and line spacing, vertical text, and SEO and accessibility of the details labels. . Page Background: Set the color and opacity, border, corners, and shadow of the background. Navigation Buttons: Customize the design options for the Regular and Hover state of the buttons visitors use to navigate your projects. Tip: Click Reset to Theme to restore the default design settings. Edit the portfolio gallery Click the portfolio gallery element on the page. Choose what you want to edit: Layout: Click Layout , choose a layout type and click Customize Layout to make further changes including gallery direction and scroll direction. Note : Changing your gallery direction will invert the order of the gallery items displayed. Settings: Click the Settings icon to choose what happens when items are clicked, what shows when images are loading and use right click protection. Behaviors: Click the Behaviors icon and set the video play options. Design: Click the Design icon . Then click the What do you want to design? drop-down to choose which part of the gallery you want to design. Choose from the following settings to customize the design: Regular or Hover state, Background fills , Borders , Shadows , and Corners . Studio Editor Go to your editor . Go to your Project pages: Click Pages on the left side of the editor. Click your Project pages under Portfolio Pages . Click the project page element on your page. Choose what you want to do: Edit the elements that appear in the widget Click the Elements icon . Select the checkbox next to each element you want to appear. Tip: You can also hide an element by selecting it on the page and pressing Delete on your keyboard. Follow the steps above if you need to show it again. Edit the Project page design (In the Inspector panel) Click the relevant drop-down and design the element: Title / Description: Customize the style, font, formatting, effect, character and line spacing of the text and adjust the text's SEO and accessibility. Basic Info Label / Text: Set the themes, fonts, formatting, effects, character and line spacing, vertical text, and SEO and accessibility of the details labels. . Page Background: Set the color and opacity, border, corners, and shadow of the background. Navigation Buttons: Customize the design options for the Regular and Hover state of the buttons visitors use to navigate your projects. Tip: Click Reset to Theme to restore the default design settings. Edit the portfolio gallery Click the portfolio gallery element on the page. Choose what you want to edit: Layout: Click Layout , choose a layout type and click Customize Layout to make further changes including gallery direction and scroll direction. Note : Changing your gallery direction will invert the order of the gallery items displayed. Settings: Click the Settings icon to choose what happens when items are clicked, what shows when images are loading and use right click protection. Behaviors: Click the Behaviors icon and set the video play options. Design: (In the Inspector panel) Click the What do you want to design? drop-down to choose which part of the gallery you want to design. Choose from the following settings to customize the design: Regular or Hover state, Background fills , Borders , Shadows , and Corners . Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select Project page under Portfolio pages . Choose what you want to do: Select a new preset Click Explore Designs on the action bar. Select your preferred preset. Choose what elements to display Click the Display Elements icon on the action bar. Select / deselect the checkboxes next to the elements you want to show / hide. Design the page Click the All design options icon on the action bar. Select the relevant part of the project page under Choose what to design . Design the selected part using the available options. Fill colors : Change the color of the page part, choosing one of your brand colors or a custom color. Border : Define the borders of the page part so it stands out, choosing a color, width and style. Click the Edit individual borders icon to design each side of the border. Corners : Make the corners of the page part more square or round by dragging the slider under Radius . Click the Edit individual corners icon to design each corner separately. Shadow : Apply inner and outer shadow to give the page part an interesting 3D effect, setting the position, blurriness, color and more. Spacing : Add breathing room to your content by adding padding around the page part (or the selected area). Layout : Adjust aspects of the layout like column behaviour and aspect ratio, as well as button layouts. Troubleshooting text issues on your portfolio galleries Text on your portfolio galleries might not appear properly if there isn't enough space for it. This might be related to your portfolio gallery design and font settings. Ensure a balance between font, image, and text box size to display all image text. Depending on the way you set up your text, click below to see how to resolve the issue: Text set to display on hover on partial overlay Gallery text may get cut off if you set it to appear on hover with only a partial overlay. To ensure your text is visible, you can make the overlay bigger or switch to a full overlay to ensure your text is always visible. To increase the font size in the Wix Editor / Studio Editor: Click the portfolio gallery element on the page. Click the Layout icon . Click Customize Layout and then the Items tab. Click the Overlay coverage drop-down and select an option: Partial Overlay: Customize the overlay coverage in pixels or percentages, position and padding Full overlay: Choosing this ensures your text is always visible. Text set to display above or underneath image When you set gallery text to appear above or underneath images, and the font size is too large, it can result in titles and descriptions being cut off. You can adjust the font size so that all the text appears. To increase the font size in the Wix Editor: Click the portfolio gallery element in your editor. Click the Design icon Select the relevant item from the What do you want to design? dropdown. Drag the slider to increase the Font Size until your text appears. To increase the font size in the Studio Editor: Click the portfolio gallery element in your editor. (In the Inspector panel) Select the relevant item from the What do you want to design? dropdown. Drag the slider to increase the Font Size until your text appears. To increase the font size in the Wix Harmony Editor: Go to the relevant portfolio page. Click the All design options icon on the action bar. Select the relevant part of the page under Choose what to design . Click Text . Click the Size field and enter a value. FAQs Click a question below to learn more about customizing your portfolio pages. Can I translate my portfolio pages with Wix Multilingual? Yes, you can translate your Wix Portfolio with Wix Multilingual. Learn more about translating your portfolio with Wix Multilingual . How can I set a specific collection as my site's homepage? To set a specific collection as your site's homepage, you will first need to add a new blank page. Then, choose the collection to be featured and set that page as your homepage. To set a specific collection as your site's homepage: Add a new page to your site: Wix Editor: Click Pages & Menu  on the left side of the editor and add a new page . Studio Editor: Click Pages on the left side of the editor and add a new page . Give your page a name. Click My Business on the left side of the Editor. Click Wix Portfolio . Click Add Featured Collections Gallery . 8. Choose the collection that appears in this gallery: Select the gallery you just added to the page. Click Choose Collections . Select the checkbox next to the collection you want to display. Note: It is not possible to add a Featured Collections Gallery in the Wix Harmony Editor yet. Can I reposition the elements on my portfolio pages? Currently, project pages are available in a variety of preset designs. The individual elements within those designs are locked into position and cannot be freely repositioned. If you want to change the position of the elements in your project page, you can choose a different preset design by clicking the Change Preset icon . If this is something you'd like to see in the future, you can vote for the feature . Is it possible to manually customize the size of my project's cover image? No, the size of your project's cover image is based on the type of layout that you choose. If this is a feature that you'd like to see, you can vote for it here . Can I customize how my portfolio looks on my mobile site? Yes you can customize how your portfolio looks and behaves on mobile devices without affecting the desktop version of your site. Learn more about customizing your portfolio for mobile . Can I add a video cover to my portfolio project? Yes. In order to add a video cover, you need to update the Portfolio app in the Wix App Market. Updating the app resets your cover image across all projects. Once you've updated the app, you can then go and add a video file from your Project Media Manager. To add a video cover: Go to Portfolio in your site's dashboard. Click Edit next to the relevant project. Under Project Media , click Manage Media . Click Add Media . Upload your video. Click the video in your Project Media Manager. Click Set as cover . 8. Click Done . Can I restore my portfolio to a previous version? No. Once you make a change to your portfolio and publish your site, you cannot undo those changes by restoring a previous version of your site from your site history. I've added a collection / project to my portfolio via the dashboard, but the page is missing elements or is showing blank in the editor / on the live site. What can I do? Ensure your page displays the information you want by selecting the checkbox next to the relevant element in the Widget Elements panel in the Wix Editor / Studio Editor and the Display Elements panel in the Wix Harmony Editor. Can I link my Collection page to a custom project page / external website? No. Currently it is not possible to link your Collection page to a custom project page / external website. Your Collection page is always linked to the default Project page(s) that come with the app once you add it to your site. You can, however, customize the Project page(s) to suit your needs. How can I make the text always visible on my items? You can ensure your text is always visible on your portfolio items by making sure there is no hover effect on your portfolio items. To make text always visible: Go to your editor . Go to your Collection / Project page: Wix Editor: Click Pages & Menu on the left side of the editor. Click Portfolio Pages . Click Collection / Projects pages . Studio Editor: Click Pages on the left side of the editor. Click Collection / Projects pages under Portfolio Pages . Click the portfolio gallery element on your page. Click the Layout icon and click Customize Layout . Click the Items tab. Select the check box next to the relevant text under Select which text to show . Scroll down and click the What happens to the info on hover? drop-down and select Nothing happens . Can I use custom fonts in my portfolio? Yes. You can upload your own fonts to your editor to use in your portfolio. Learn more about uploading fonts in the Wix Editor , Wix Studio and Wix Harmony Editor . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Canceling Client Plans Important: The article below discusses the Wix subscriptions app Pricing Plans. If you're looking for information about upgrading your site, visit our articles for choosing a Wix Premium or Wix Studio site plan. With Pricing Plans, you can cancel a client's plan or allow them to cancel on their own. Additionally, if you do not receive payment from your client's payment provider, their plan can become canceled. You can check the status of your clients' plans from the Subscriptions tab of your dashboard. Before you begin: Canceling a plan does not refund it. You must contact your payment provider to issue a refund. Failed payments automatically cancel a customer's plan . However, you can enable a grace period for your recurring subscriptions to give customers more time to resubmit payment before their subscription cancels. Canceling a client's plan yourself To cancel a client's plan yourself, you need to change the plan's status in your site's dashboard. You can choose when the cancellation happens – immediately, or at the end of the current payment cycle. When canceling free and one-time payment plans, it takes effect immediately. For example, if you cancel a monthly plan after 2 weeks use, the client does not have access to services/content for the last 2 weeks of the month. To cancel a client's plan: Go to Subscriptions in your site's dashboard. Click the relevant plan. Click Manage Subscription. Select Cancel Subscription . Select when the cancellation takes effect: Cancel at end of this billing period: Plan continues until end of current payment cycle (for example, until the end of the month for a monthly plan). The plan does not renew. Cancel immediately: Client's access to services stops immediately. Click Yes, Cancel . Important: Canceling a plan does not refund it. You must contact your payment provider to issue a refund. Tip: You can undo cancelations for plans with the "Pending cancelation" status. If you undo the cancelation, the status of the plan returns to "Active". Allowing clients to cancel plans You can allow clients to cancel a plan themselves through their private Members Area on your site. Before you begin: Make sure to add a Members Area to your site . Add a My Subscriptions page to your Member's Area. To allow clients to cancel a plan themselves: Go to Pricing Plans in your site's dashboard. Create a new plan or click to edit an existing one . Scroll down to Settings . Enable the Allow Plan Cancellation toggle. Click Save to save the plan. Repeat steps 3 - 5 for any other plans for which you want to enable cancellation. Plans canceled through payment providers Failed payments automatically cancel a customer's plan . This can happen when a credit card is canceled or has insufficient funds. Additionally, clients may cancel payment directly through their payment providers: PayPal: Clients may cancel recurring payments in their PayPal dashboard. Credit Card: Clients may cancel their plan directly with their credit card company. Viewing a plan's status If you or your client cancels a plan, their plan's status updates to show that it's canceled or pending cancelation in the Subscriptions tab in your dashboard. Plans can display any of the following statuses: Active: The plan can be used by the client. Expired: The plan has ended. Canceled: The plan was canceled and cannot be used by the client. Pending Cancelation: The plan can be used by the client until the end of the billing period they paid for and then will change to "Canceled" status. Note: You can undo cancellations for plans with the "Pending cancelation" status. If you undo the cancelation, the status of the plan returns to "Active". Free Trial: The recurring plan has a free trial and is in its free trial period. Pending: The plan has a future start date and is not yet active. Suspended: The plan has been temporarily suspended . FAQs Here are some frequently asked questions about canceling clients' plans: What happens if I delete a site member? Deleting a site member cancels their pricing plan automatically. What happens if I delete, transfer or duplicate my site? Deleting your site cancels all subscriptions. Transferring or duplicating your site doesn't cancel existing subscriptions on the original site. You must cancel original plans and create new ones for your clients to purchase on any duplicated and transferred sites. What happens after a client's plan is canceled? This depends on the type of plan that was canceled: Free / one-time payment: Access to services and content stops immediately. For example, if you cancel a monthly plan after 2 weeks, the client would not have access to services/content for the last 2 weeks of the month. Recurring: After a client cancels a recurring plan, the plan's status is changed to “pending cancellation” until the end of the billing period the client paid for. When you cancel a recurring payment, the purchased plan and payment does not continue for the next cycle. For example, if you cancel a monthly plan in the middle of January, the plan continues until the end of January, but does not recur in the following months. During January, in this example, the Plan Status will be "Pending Cancellation". Can I offer refunds for canceled plans? Note: Refunding a plan does not cancel it, you can cancel a plan in Subscriptions in your site dashboard. Contact your payment provider to offer refunds for canceled plans (e.g. PayPal, Stripe, etc.). Can I allow clients to cancel only specific plans? You can allow clients to cancel plans themselves in the settings section of each plan. This means you can allow clients to cancel some plans themselves, but not others, depending on your needs. Can I undo plan cancelations? After a client cancels a recurring plan, the plan's status is changed to “pending cancelation” until the end of the billing period the client paid for. You can undo cancelations for plans with the "Pending cancelation" status in Subscriptions in your site dashboard. If you undo the cancelation, the status of the plan returns to "Active". This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Charging a Cancellation or No-Show Fee Reduce cancellations and no-shows by adding a cancellation fee to your booking policies. You can customize the fee depending on how close to the session the client cancels. Adding a cancellation fee requires your clients to enter their credit card details at checkout when they book a service. Make sure to update your policy description to explain the terms of your cancellation fee. Notes: Adding a cancellation fee to your booking policies is currently only available on desktop. Policy descriptions are mandatory when charging cancellation and no-show fees. This will show up as your payment policy when clients are checking out. If you're using your own native mobile app , make sure to upgrade to the latest version of the app to collect payment details at checkout and enable cancellation fees. Important information about charging cancellation or no-show fees Charging cancellation or no-show fees requires that you enable the relevant toggles in your booking policies (see steps in the section below) and activate payment providers that support saving credit cards. To ensure smooth transactions for you and your clients, make sure that you: Enable cancellation fees : When you enable cancellation fees, clients will need to provide their payment details at checkout. This allows you to charge them if they cancel or don't show up. Learn more about saving and charging clients' credit cards . Activate accepted payment providers : You can charge clients' saved credit cards using compatible payment providers, including: Wix Payments , PayPal , Stripe , Evergreen Payments Northwest , Isracard or Tranzila . Note that you cannot charge card variations such as wallets (Apple Pay, Google Pay) or Buy Now Pay Later services (Klarna, Affirm, Afterpay). Check payment methods are compatible : If some payment methods do not allow storing clients' card information, only compatible options will be available at checkout for services requiring a card on file. If there are no supported payment methods available, you won't be able to charge for cancellation or no-show fees. Adding a cancellation and no-show fee to a booking policy You can create multiple booking policies and apply them to different services. Make sure to add a cancellation fee to all relevant booking policies, and include your terms in the policy description. When you apply a cancellation fee to a booking policy, two windows appear automatically: the Free window and the Paid window. You can add a third window to charge a larger fee for last-minute cancellations. To add a cancellation and no-show fee to a policy: Go to Booking Policies in your site's dashboard. Select the relevant policy or click + Add a New policy and add all relevant details . Select the Charge cancellation and no-show fees checkbox . Click the Edit icon next to Paid window . Select the relevant timeframe from the Cancellations or no-shows drop-down. Under Fee , enter the fee amount and select the relevant icon to choose whether it is a Fixed amount or a Percentage of the session's price . Then click the Checkmark icon . (Optional) Click Add a later window to create an additional paid window and follow steps 4-6 above. Note: Make sure to repeat the steps above for each of your booking policies to reduce your cancellations and no-shows. FAQs Click on a question below to learn more. What service types can I apply cancellation fees to? Cancellation fees are connected to a specific booking policy and apply to any service types (appointments, classes, courses) that are connected to that policy. Make sure to double-check which cancellation fees you apply to each of your booking policies. Can I apply cancellation fees to courses with monthly pricing? No. It is not possible to apply cancellation fees to courses that use monthly pricing subscriptions . Are there any limitations when charging cancellation fees? Yes, in certain situations, it is not possible to charge cancellation fees: You cannot apply cancellation fees to fully or partially refunded orders. You cannot apply percentage cancellation fees to free services, services paid for with a pricing plan, or services with a custom fee. Note: If a cancellation fee can't be charged (e.g., the cases above), create a new, separate order and enter the payment details again. What do I see when I cancel a session with a cancellation fee for a client? What about no-shows? When you cancel a session on behalf of a client, or they don't show up for their session, you will have the option to apply the relevant fee. You can charge cancellation and no-show fees from the booking calendar for appointments, classes, and courses, and the participants lists of classes and courses. When canceling a service, you have the option to apply the relevant cancellation fee and notify the client with an SMS or email. When marking a client as a no-show for a class, you can apply the no-show fee as per your service policy. The fee you can apply depends on what you included in the booking policy associated with the service. You cannot charge more than the fee stated in the policy. What do clients see when they cancel a session with a cancellation fee? When a client cancels a session to which a cancellation applies, they receive a message warning them that they will be charged. This message appears on Wix member apps (Spaces, Fit by Wix, etc.) and on desktop (in the client's member area). What do clients see when they book a session with a cancellation fee? Your clients can see your booking policy by clicking 'View Policy' in the booking form and during checkout. Policy descriptions are mandatory when charging cancellation and no-show fees. Can I charge partial cancellation fees? As the site owner, you can edit the cancellation or no-show fee you charge (but not above what you set in the booking policy associated with the service). Your staff do not have permission to edit the cancellation or no-show fees. Can my staff members charge cancellation and no-show fees? Yes, your staff can charge cancellation or no-show fees for their sessions. They can't update the fee amount. What can I do if I want to charge the cancellation fee but refund the order? In this case, you need to first charge the fees and the order and then issue a refund for the order. Read more about refunding orders . Do cancellation fees automatically apply for group bookings when one person drops out? No, a cancellation fee does not apply if there is one cancellation or no-show from a group booking, since it isn't possible to charge a cancellation or no-show fee to part of a group. Where can I track the status of my canceled bookings? To track the status of your canceled bookings, go to Booking List in your site's dashboard and filter the Booking status by Canceled. Can I manually charge cancellation and no-show fees? Yes, you can. If a cancellation fee isn't automatically charged, collect the fee from the existing order. If a cancellation can't be charged, create a new, separate order and manually charge the fee . If a member cancels from the members area and the charge does not go through, manually charge the fee from the Booking List in your dashboard. Can PayPal be used for cancellation and no-show fees? Yes, PayPal can be used for cancellation and no-show fees. Go to Accept Payments in your site's dashboard and click Enable Advanced Features . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Adding Animations to Button Icons Using styled buttons ? Add icon animations create eye-catching effects, making your clients' sites interactive to the smallest detail. Choose from Wix Studio’s variety of pre-designed animated icons for a ready-made effect, or combine a start and end icon to craft a custom animation. You can even upload your own SVG files for a personalized touch. How do button icon animations work? Icon animations on buttons consist of a start and an end icon. When visitors hover over the button on the live site, the start icon changes into the end icon. Adding a pre-designed icon animation Choose one of our striking icon animations for fast editing. Once you've selected the effect you want, you can set the duration. To add a pre-designed animated icon: Go to your editor . Click the relevant styled button. Click Settings . Click Animated under Icon type . Choose what to do next: Select the desired icon under Choose icon Click the Add icon to explore our full range of animated icons in the Media Manager. (Optional) Drag the slider to change the Duration of the animation. Tip: Hover over our pre-designed icons to preview their animation. Creating custom icon animations Create your own icon animations for buttons on your client's site. By selecting both a start icon and an end icon, you can craft a seamless animation that is unique to your client's site. Combine icons from Wix, or use 2 of your own SVG files. To create custom animations: Go to your editor . Click the relevant styled button. Click Settings . Select Animated under Icon type . Click the Add icon and select Create new . Set up your start and end icons: Click Add icon under Start icon . Select a file in the Media from Wix tab, or upload / select your own in Site Files . Click Choose File . Repeat steps a-c for the End icon . (Optional) Click Back at the top, and use the slider to set the Duration . Changed your mind? Hover over the start / end icon in the custom panel, and click Replace icon to change it. Tips: You can combine your own file with an icon from Wix. Use the preview box to make sure that the effect looks how you want. Designing the icon Tailor the icon to fit your design vision, your client's unique branding, and the particular button. Resize the icon, change its color and rotate it to make the button feel more dynamic. You can design the hover state of the button, giving you the opportunity to add an extra layer of interactivity – for example, make the icon rotate or shift colors on hover. To design the icon: Go to your editor . Click the relevant styled button. Click the Open Inspector icon at the top right of the editor. Select the relevant State under Design : Regular or Hover . Click Icon under Design . Use the available options to design the icon: Resize the icon. Change the icon color and adjust the opacity. Rotate the icon to a different angle. Custom icon requirements and guidelines Custom icons have some requirements. In order to upload and use your own files, they must be: Solid black (#000000) only In an SVG format No bigger than 250KB Note: If you have created your SVG files in Adobe Illustrator or Figma, they must be converted to a compound path before you export them. There are also some best practices to keep in mind when creating icons. We recommend following the below guidelines to ensure the smoothest animation possible. Make sure the start and end icons have the same starting position. Check that both icons have the same number of points. Use filled icons (without cut-outs). Use several smaller shapes to create an SVG icon, as opposed to 1 larger shape. Scale shapes when resizing them to maintain their quality. Use the program's pixel view to ensure alignment with pixels on the artboard. If your icons are very different shapes, you can try these tips for an even smoother transition: Use morphed versions of the icons (a start icon that has been slightly morphed into the end icon and vice versa). Hide shapes from one icon on the other (e.g. hiding shapes from the end icon on the start icon). Important: We cannot provide support or troubleshooting for SVG files you create outside of Wix. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Connecting Bankful as a Payment Provider for Cryptocurrency, Wallet and Credit Card Payments Accept cryptocurrency (Bitcoin), wallet, and credit card payments from your customers using Bankful as your payment provider. If your business is based in the US, you can also accept credit card payments and set up recurring payments for repeating services or subscriptions paid by credit/debit card. General Info Supported countries Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, France, Germany, Ireland, Italy, Puerto Rico, Romania, Sweden, Switzerland, United Kingdom, United States Transaction fees Card fees : 2.9% + 20¢ per transaction Wallet fees : 2.9% + 20¢ per transaction Crypto fees : 3.95% + 20¢ per transaction Account activation time Immediate Additional benefits United States : Supports recurring payments (e.g. for Wix Video subscriptions, etc.) Notes The currency used in your Wix account must match the currency in your Bankful account. If the currencies do not match, the transactions may be declined. Click here to learn how to change your currency Managing your account For information on topics such as payout schedules, refunding a customer, chargeback disputes, and more, please contact Bankful . Connecting Bankful as a payment provider Whether you have an existing Bankful account, or wish to set up a new account, follow the steps below. To connect Bankful: Go to Accept Payments in your site's dashboard. Tip: Check your business location at the top right. If incorrect, click the drop-down menu to change it. Click See More Payment Options . Click Connect next to Bankful . Depending on whether you are creating a new Bankful account or have an existing account, follow the instructions: Have an account Click Connect at the bottom of the page to connect your account. Don't have an account Click Create Bankful account . Click Sign Up (on the Bankful site). Fill in the registration form and click Continue . Wait for an email from Bankful to get your credentials. Return to the Accept Payments tab (repeat steps 1-4) and follow the steps under Have an account to connect your account. Managing your Bankful payment methods Once you've connected Bankful as your payment provider, you can enable or disable your payment methods (credit card, wallet and cryptocurrency) as you need them. To manage your payment methods: Go to Accept Payments in your site's dashboard. Click Manage next to Bankful . Use the toggles to enable or disable your Bankful payment methods. Tip : To accept cryptocurrency payments, you'll also need to enable Bitcoin payment processing in your Bankful account . FAQs Click a question below to learn more about accepting payments. Can I connect Bankful only for cryptocurrency payments? If you wish to use another payment provider for credit card transactions, you can connect Bankful as a payment provider for cryptocurrency transactions only. To do this, connect Bankful using the steps above, and enable only the Crypto by Bankful payment method toggle. How can I tell if a payment method is active? In order to accept online payments, you must connect a payment provider. For Bankful, follow the steps above to accept online payments. Once connected, you need to have your account successfully verified to receive payouts. Is my currency supported? Be aware that payments will fail If you are using an unsupported currency. The currency used in your payment provider account must match the currency that you set in your Wix account . If you need to change the currency set in your provider account, please contact your payment provider. If your current payment provider does not support your desired currency, Wix hosts a wide range of alternative payment providers . Learn how to change your payment provider . What is a minimum payment amount? Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed. Make sure that all of your products or services are priced over the minimum threshold. This includes discounted items or Pricing Plans . Please contact your payment provider to get the most up-to-date information about their minimum payment threshold. Can I offer recurring payments? To offer recurring payments, you must connect a payment provider that supports recurring payments . How do I get my payouts? Payouts are managed by your payment provider. If your provider is a third-party provider, contact them directly . If your provider is Wix Payments, learn about receiving payouts from Wix Payments . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit