< Back Managing your business Managing your customers Wix Chat: Customizing Your Chat Settings Important: Wix Chat is no longer available to install on new sites. Wix Smart Chat is replacing it as the new AI and manual chat solution. Learn more about Wix Smart Chat. Update the Wix Chat settings in your dashboard to control how and when you're chatting to site visitors. Set your online and offline chat hours, customize your chat preferences and give members the ability to chat to each other. You can also start off your visitors' chat experience by providing a pre-chat form to collect information or FAQs to provide information. Scheduled chat hours You can schedule your chat availability in advance from your site's dashboard. Your chat will automatically go online during these hours so that visitors can chat with you. This means you can respond to your visitors in real time on the days, times and in the time zone you choose. To set your scheduled chat hours: Go to Chat Settings in your site's dashboard. Click the Enable chat hours toggle to choose your chat hours preference: Enabled: You'll automatically become available to chat between the hours specified: Select the days you want to be available for chat. Edit the start time and end time for each day. Tip: Click the Add icon to add another time range. Click the Your time zone drop-down and select your time zone. Disabled: You have no pre-set chat hours - chat will be available all the time, unless you manually make yourself unavailable (see Changing your chat status below). Send a chat message at the right time to your site visitors: Greet new visitors, reply to a chat message, or customize your own chat auto-reply. Learn how to create Wix Chat automations . Changing your chat status If you're in a hurry, you can quickly toggle your chat availability on and off via your dashboard or the Wix app. To change your chat status: Dashboard Go to Inbox in your site's dashboard. Click the Settings drop-down at the top right. Click the Chat status toggle to update the chat status on your site: Enabled: Your chat status shows that you are online and available to chat. Disabled: Your chat status shows that you are offline. Tip: You can also add FAQ buttons to your chat box to answer the most common questions about your business, even if you're offline. Wix app Go to your site in the Wix app. Tap Inbox at the bottom. Tap the More Actions icon . Tap Communication Channels . Tap Direct Message Channels . Tap Site Chat . Tap the Chat status toggle to update the chat status on your site: Enabled: Your chat status shows that you are online and available to chat. Disabled: Your chat status shows that you are offline. Adding a pre-chat form A pre-chat form is a customizable form that gathers upfront information about site visitors in the chat box. Choose the information you want to collect such as name, email and phone number. Once a visitor fills out the form, the information is sent to your inbox and contact list so you never miss a lead. You can also choose different settings for when you're online and offline. Tips: When updating the pre-chat form settings from the dashboard, a live preview at the right shows what your form will look like when it is live in the chat box. Currently, the design of this form cannot be customized. If the person who filled out the form is new to the site, the pre-chat form creates a new contact in your Contacts . To add a pre-chat form: Go to Chat Settings in your site's dashboard. Scroll down to Pre-Chat Form and select the relevant checkboxes under Choose form fields to choose which fields display on the form. You can select name, email, phone number and message. Note: The email field is mandatory and cannot be disabled. Click the Set offline form drop-down and edit the form's messaging for when you're offline and away from chat: Note: The pre-chat form still appears when you're offline and visitors fill it out before the message goes through. When do visitors see the form?: Choose when the pre-chat form appears to site visitors: Once they open the chat: The pre-chat form appears in the chat box as soon as site visitors click the 'Wix Chat' icon. Note: If you select the Make the form mandatory checkbox, site visitors can't send a chat message until they've filled out the pre-chat form. After they send a message: The pre-chat form appears after site visitors send an initial chat message. Never: The pre-chat form doesn't appear in the chat box. Note: Visitors who don't fill out a pre-chat form won't be converted to leads in your contacts. Instead they'll show up as 'Visitor ##'. Intro message: Edit the offline message that appears above the pre-chat form (e.g. 'Please fill out this form and we'll get back to you as soon as possible'). Success message: Edit the offline message that appears after visitors submit the form. Click the Set online form drop-down and edit the form's settings to manage visitors' interactions with the form when you're online and available to chat. Choose what you want to edit: When do visitors see the form?: Choose when the pre-chat form appears to site visitors: Once they open the chat: The pre-chat form appears in the chat box as soon as site visitors click the 'Wix Chat' icon. Note: If you select the Make the form mandatory checkbox, site visitors can't send a chat message until they've filled out the pre-chat form. After they send a message: The pre-chat form appears after site visitors send an initial chat message. Never: The pre-chat form doesn't appear in the chat box. Note: Visitors who don't fill out a pre-chat form won't be converted to leads in your contacts. Instead they'll show up as 'Visitor ##'. Intro message: Edit the online message that appears above the pre-chat form (e.g. 'I'm ready to help! What's your question?'). Success message: Edit the online message that appears once site visitors have submitted the pre-chat form. Trouble with your pre-chat form? Try out the pre-chat form troubleshooting steps here . Adding FAQ buttons to your chat box Add frequently asked questions (FAQs) to your chat box and help customers instantly find answers to their questions even if you're not online. Create up to five FAQ buttons or, if you've added Wix FAQ to your site, add your existing FAQs to Wix Chat. To add FAQ buttons to your chat box: Go to Chat Settings in your site's dashboard. Scroll down to FAQ buttons and click Get Started . Click the Show FAQs in this site's chat toggle to enable it. (Optional) Click the Intro message checkbox and add a message to explain how to use the FAQ buttons (e.g. 'Click a question to instantly get an answer'). Click + Add a Question . Choose what you want to do: Create a new question Click + Add a New Question at the bottom left of the pop-up window. Choose a category or click +New Category . Note: Categories only appear on your site's FAQs and do not appear in the chat box. Choosing a category helps keep your FAQs organized. Learn more Add your first question to the Question field. Add the answer to the question to the Answer field. Click Save . (Optional) Repeat these steps to add up to five questions. Click Save when you're done creating questions. (Optional) Click the More Actions icon to remove a question or edit it. Add an existing question from your site FAQs If you've installed the Wix FAQ app on your site , you can select up to five existing questions from your site's FAQs. All existing FAQs appear in the pop-up window. Select the checkbox next to the questions you want to add to Wix Chat and press Save . (Optional) Click the More Actions icon to remove a question or edit it. Note: To manage your existing FAQs and edit categories go to the FAQ app in your Editor. Note: Questions and answers in FAQ buttons display as plain text. Even if you've customized your FAQ app in the Editor, the question still appears as plain text in Wix Chat. Learn more about adding Chat FAQs as plain text. Adding the WhatsApp channel to your chat box Add the WhatsApp channel to your Wix Chat chat box to allow visitors to choose whether to chat to you via your site's chat or a WhatsApp account. This flexibility encourages your visitors to get in touch and makes it more convenient for them to maintain the conversation. Important: When you add WhatsApp to your chat box, messages go directly to the WhatsApp account attached to the phone number you provided during setup. Visitors messaging you can view the name, phone number and profile image of this WhatsApp account. To add the WhatsApp channel: Go to the Channels tab in your Chat Settings. Enable the toggle next to WhatsApp to let visitors contact you via WhatsApp in your chat box. Note: Click Get Started if this is your first time setting up chat channels. Enter your phone number in the Your phone number (with country code) field. This phone number should be the one linked to the WhatsApp account you'd like to use. Note: Make sure you enter your phone number in full international format: a plus sign (+) followed by the country code, city code and local phone number (e.g. +1 408 XXX XXXX). Remember to remove any leading 0s. (Optional) Enter an info message (e.g. availability hours) in the WhatsApp info text field. This message appears in your chat box when visitors select 'WhatsApp' as their preferred chat method. (Optional) Enter a default message in the Pre-filled message field. Visitors can edit or change this message before they send it to you. Click Save Changes at the top right. Looking for more channels? Messenger and phone call will be added as additional chat channels soon. Click Set Email Reminder next to the relevant channel in the Channels tab to get notified when it becomes available. Changing your chat box username Your chat box username is how your name appears in the chat box on your site as you chat with visitors. If you're looking for a more personal touch for your business, choose to have messages coming from the name of a team member. For more professionalism choose your business name. To change your chat box username: Go to Chat Settings in your site's dashboard. Scroll down to the Sender identity section. Choose your chat box username by selecting an option: Business or site name: Your business name and logo appear next to your chat messages. This is the default setting. Note: When you select this option, your name and profile image (defined in your Account Settings ) won't appear next to messages. Sender name: The name and profile image depends on your Profile & Team Settings . If you have collaborators working on your site, the name and image of the relevant collaborator appears when they chat with a site visitor. No sender identity: No name or image appears next to your chat messages. Tip: If you have collaborators working on your site, you can add them to your site team so they can set up and use their own chat box usernames. Learn more about setting up team profiles. Enabling members chat Add members chat to build a community around your site. Members chat is an additional Wix Chat feature that allows your logged-in site members to chat with each other in addition to chatting with you (the business). Once enabled, your members can see their private chats as well as create group chats . Important: Members chat is only available if you have a members area installed and a social app (Wix Blog, Wix Forum) that allows members to select the 'Join a Community' checkbox when registering for your site. Learn more about member profiles . To enable members chat: Go to Chat Settings in your site's dashboard. Scroll down to the Members Chat section. Click the Enable members chat toggle to enable it. Note: If you are unable to click the Enable members chat toggle, you need to first set up your site for communities . Changing your email notifications Choose whether you want to be notified by email every time a user sends a message, when they send a pre-chat form, or both. Note: This applies to all site collaborators, but you can set individual preferences in your notification preferences . To change your email notifications: Go to the Email notifications tab in your Chat Settings. Enable the relevant toggles to set your email notifications for Wix Chat: Notify when someone submits a pre-chat form: Receive an email whenever someone submits the pre-chat form. Notify when contact sends a chat message: Receive an email whenever someone sends a chat message. (Optional) Click Edit next to the relevant setting to make changes to the trigger and action used in the email notification automation . Changing the language of your chat box Chat with your site visitors in any language. The default language of your chat box is the same as your site's language. Important: Changing the site language affects your entire site, including the chat box. Tip: Learn how to use Wix Multilingual to translate your chat into different languages. To change the language of your chat box: Go to Language & Region in your site's dashboard. Click the Site Main Language drop-down under Site Language and select the language you want to use. Click Save . Next steps: Reflect your business's personality by designing your site's chat box . FAQs Here are some common questions about customizing your Wix Chat settings: Why does my pre-chat form not appear to visitors on chat? Make sure visitors are able to see your online form. Go to Chat Settings in your site's dashboard. Click the Set online form drop-down. Under When do visitors see the form? make sure the Once they open the chat or After they send a message option is selected. If the Never option is selected, your form will not be visible on your site. Tip: Try incognito mode. The pre-chat form only appears for first-time visitors (i.e. visitors who have never interacted with your site in any way). A visitor might not see the form because they are already a site contact. Incognito mode can help you determine if this is the reason your form isn't visible. Learn more about Incognito mode on Google Chrome . Can I set up an autoreply for when visitors leave a message? Yes, if you want to leave visitors an automatic response like "If you don't hear back within 5-10 minutes, please leave us an email" you have 2 options: You can add an intro message to your pre-chat form . You can create an automation to automatically respond to chat messages. What should I do if the wrong language is appearing on my chat widget? If your chat widget is displaying the wrong language for your site, try changing your site language to another language, and then back to the correct one. This will force the chat widget to resync with your site's correct language. Are pre-chat form submissions recorded in the Forms and Submissions tab in my dashboard? Submissions to the pre-chat form will not be included in the Forms and Submissions tab in your site's dashboard. Responses are recorded in your inbox instead. Is it possible to add additional fields to the pre-chat form, or customize the design of the form? It is currently not possible to add additional fields to the pre-chat form, or customize the design of the form itself. You can vote to add additional fields to the pre-chat form here . Should I make the pre-chat form mandatory, or keep it optional? Anonymous visitors can leave the chat without sharing their contact details if the form is optional. Make the pre-chat form mandatory to ensure you capture visitor email addresses before the chat begins. To make sure the pre-chat form is mandatory: Go to Chat Settings in your site's dashboard. Click the Set online form drop-down. Under When do visitors see the form? , select Once they open the chat . Select Make the form mandatory . Click Save Changes . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Connecting a business email Adding a DKIM (TXT) Record A Domain Keys Identified Mail (DKIM) record is an email authentication tool. Adding it to your business email verifies that your email was sent from a reliable, trustworthy source and was not modified en route to your recipients. Important: If your domain is connected via pointing , these directions do not apply. Contact your domain host to add DKIM records with them, as they control your DNS. Before you begin: You need to get the DKIM record from your email provider. The DKIM key bit length can be either 2048 or 1024 characters. To add or update a DKIM record: Go to Domains in your Wix account. Click the Domain Actions icon next to the relevant domain. Select Manage DNS Records . Scroll to the TXT (Text) section and click + Add Record . Enter the DKIM selector under Host Name . Note: For Google Workspace business emails, click here to generate a DKIM record . Enter the DKIM signature under Value . Click Save . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: About Wix Events Whether you're planning a wedding , hosting a convention, or selling tickets to a show, Wix Events lets you inform others about your event and take control of your guest list. You can create as many events as you need and choose which ones you want to display on your site. Choose from a variety of layout and design options to make your events shine. Ready to get started? Add Wix Events to your site. Create single or recurring events With Wix Events you can either create a single event , or create recurring events . If you host the same event multiple times, then there's no need to create the same event from scratch again and again. You can save time by creating a recurring event and then make changes, if necessary, to individual occurrences of the event. Display detailed event information If your site visitors want to learn more about a particular event, they can click through to the Event Details page. This includes details such as the event time and location, a map, and an "About" section where you can add more information. You can customize the Event Details page to match your site or hide it , depending on your needs. What's more, you can even create a detailed schedule for your event. You can list what is happening at different times in each event location and tag related events so guests can focus on what interests them. Host online events Don't let distance ruin your event. Let your participants join from anywhere in the world by taking your events online. Choose the platform that works best for your business by integrating with the following: Host your event on Zoom Host on your choice of platform Host a hybrid event (both in person & online) Sell event tickets You can create tickets for your event and sell them by accepting payments directly through your site. After completing the purchase, guests receive their tickets as a printable PDF. To sell specific seats, create a seating map and let guests select where they want to sit. You can also sell event tickets at a Point of Sale (POS) by using your phone to accept cash or credit card payment. Learn how to set up POS Promote your events Increase attendance at your ticketed events by offering membership plans , coupons and discounts . Membership plans that provide discounts on ticket prices can help build customer loyalty. Promote your events with email marketing campaigns — customize event emails for your guests to keep them informed and engaged. You can even create a loyalty program to reward repeat customers and encourage them to return. Tip: After publishing your event, you can access the event link on the Overview tab of the relevant event. Click the Copy link icon to quickly share with potential guests. Manage your guests and create a community View and manage your guest lists from Events in your site's dashboard or from the Wix app. You can invite guests, add a waiting list , check guests in when they arrive, and more. Learn more about managing your guests . You can also connect your event to a group to create a community where event participants can share ideas, post images, upload files and much more. Translate your event: Use Wix Multilingual to showcase your event in multiple languages. You can translate your event pages and text manually, or using Google Translate. Learn how to translate your event Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix AI Site Chat: Customizing the AI Response Style Important: Wix AI Site Chat is no longer available to install on new sites. Wix Smart Chat is replacing it as the new AI and manual chat solution. Learn more about Wix Smart Chat. Control the way your AI Site Chat sounds when talking to your site visitors. Customizing the response style helps you create a consistent brand experience and match the tone your audience expects (e.g. fun vs. professional). Improve clarity by adjusting the message length, and even add a human touch with emojis and a custom avatar that you chose. Customizing the AI response style Set the tone, message length, and personality through emojis and avatars so every chat with your visitors feels on-brand. View an example for a skateboard shop Let's say you're running a skateboard shop and your audience is mainly teens and young adults who want quick, laid-back answers. The AI should send short, friendly messages with emojis to create a fresh energetic vibe. This is how the response style is customized: Message length: Concise Tone of voice: Casual Emoji: Enabled Avatar: Fun, illustrated skateboard character View an example for a law firm Let's say you're running a law firm and your clients expect clear, expert answers in a serious tone. The AI should respond with detailed, professional messages, and avoid emojis to convey trust and authority. This is how the response style is customized: Message length: Detailed Tone of voice: Formal Emoji: Disabled Avatar: Clean, professional logo Go to AI Site Chat in your site's dashboard. Click the AI response style tab. Choose what to customize: Message length Drag the slider to control how detailed your AI’s responses are. Whichever message length you choose, the AI makes sure to balance clarity and usefulness while avoiding wordy responses. Selecting a Concise message length makes your AI answer quickly and get straight to the point, great for giving quick answers. A Detailed message length provides more depth and longer explanations, which is good for guiding users with complex questions. Tone of voice Drag the slider to set how your AI “speaks” to your visitors. Selecting a Casual tone makes the AI speak in a friendly and informal way while a Formal tone keeps responses structured and professional, most suitable for financial or legal services. The default tone (in the middle) works well for most industries, such as tech, wellness, and hospitality industries. Tip: The Casual tone doesn't use emojis unless you enable them in the Emoji section. Emoji Mark the Use emojis in responses checkbox for a playful and modern tone. This is great to use for e-commerce or lifestyle businesses, and for younger audiences. Avatar Personalize your AI by adding a custom image. Not only does it help give users a more human experience with your AI, it also helps match your brand visually in the chat widget. Click Upload Image to select an image from your computer. Tip: Upload a high-quality square image (at least 100 x 100px) in PNG, JPG, or GIF format for best results. 4. Click Save at the top right. Note: To avoid interruptions for visitors already chatting with the AI, changes apply to new conversations only. Preview before going live: Test your AI to check how it responds to your questions before publishing it on your site. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Troubleshooting Live Streaming Issues If you are experiencing issues with your live stream, check out this troubleshooting checklist to help resolve the issue. Troubleshooting Live Streaming Issues We recommend that you try the following solutions: Check that you have the correct channel connected to your stream Go to Video Library in your site's dashboard. Click Live Stream . Click I Have an Encoder (If you don't have the encoder yet, learn how to get it here ). Choose a Wix Video channel for your live stream. Ensure that the Server URL and Stream Key are entered correctly to the OBS encoder Note : The Server URLs and the Stream Keys are updated every hour or whenever a new stream is created. Open the OBS Studio Encoder on your computer. Click Stream on the left. Check that the Server URL and Stream Key match the information in your dashboard. Go to your dashboard. Click Live Stream on the left. Click Connect Stream . Check the information to ensure it matches in OBS. Click OK . Note : If the information does not match, copy the information in your dashboard and paste it into OBS. Ensure that your OBS settings are set to the recommended settings Open the OBS Studio Encoder on your computer. Click Settings on the bottom right. Select the Output tab to change the codec, audio and video bitrates. Select the Video tab to change the video resolution. Click OK . Note : To get the best results, make sure you don't exceed the following settings: Video Resolution: 720p (1280x720) Codec: x264 Video bitrate: ~2500 kbps Audio bitrate: AAC 44.1kHz ~128kbps Check that your encoder is shown as software and not as hardware In order to work correctly, your encoder needs to be set to software. Open the OBS Studio Encoder on your computer. Click Settings on the bottom right. Click Output on the left. Check that the Encoder setting is set to Software . Click OK . Check your internet speed We recommend that you check your internet speed as your stream depends on a strong internet bandwidth in order to perform correctly. Note : Some ISPs might cap bandwidth please check with your ISP to make sure that this is not your case. Tip : A good tool to check your speed is https://www.speedtest.net/ If you find that you are getting a connection error, we recommend checking the internet speed section as this often relates to connection failure. Lower the bitrate and resolution As internet bandwidth is a big part of streaming, we recommend that you try to lower your bit-rate and resolution to help resolve live stream problems. Open the OBS Studio Encoder on your computer. Click Settings on the bottom right. Click Output . Change the bitrate to 2000 Kbps in the Video Bitrate field. Click OK . Click Video . Click the drop-down arrows to change the resolution to the supported resolution of 1280x720. Click OK . Ensure the output is set correctly The output needs to be set to 'Simple'. If it set to 'Advanced' it can cause issues with the live stream. Check your stream key If you're experiencing a connection issue, check the stream key to ensure that it's correct. If it's the correct key, check the internet speed section. Streaming to multiple sources: If you are experiencing issues with streaming to multiple sources, you will need to contact OBS as multiple source streaming is not supported by Wix. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Orders, Cart & Checkout Assigning Tags to Orders Important: This article is relevant for Wix Stores, Wix Bookings, Wix Restaurants Orders, Wix Donations, and is in the process of becoming available for Pricing Plans. Add tags to your orders to help you identify and sort them into distinct categories. For example, you might want to tag orders with items that are preordered or backordered. Use tags to create order statuses that are relevant for your business. Creating a new tag You can create a new tag by selecting an order and entering the tag text. Next time you want to assign that tag to an order, you can select it from your tag list. To create a new tag: Go to Orders in your site's dashboard. Click the relevant order. Click the Tag field on the bottom right. Enter the tag text (e.g. Preorder). Click +Create . Tips: After you create a tag, you can use it to filter your orders. You can create up to 100 tags. Applying tags you created to other orders After you create a tag, you can select it to apply the tag to other orders. To apply a tag to an order: Go to Orders in your site's dashboard. Click the relevant order. Start entering the tag text or select it from the list. Assign a tag to multiple orders at once You can select multiple orders and then add, remove, or edit tags for all those orders at once. To make tag changes to multiple orders: Go to Orders in your site's dashboard. Click the relevant orders. Click Assign Tags . Choose what you want to do: Add tags: Select the checkbox next to the tag(s) you want to assign. Remove tags: Deselect the checkbox next to the tag(s) you want to remove. Editing or deleting tags You can edit the text of a tag, for example, if it has a typo or you simply want to change it. This will update the tag text for all orders it's assigned to. If a tag is no longer needed, you can remove it completely. When you do, it'll be removed from all your orders. To make changes to existing tags: Go to Orders in your site's dashboard. Click any order. Click the tag field and select Manage Tags . Choose what you want to do: Edit a tag: Click the Edit icon and enter new text. Delete a tag: Click the Delete icon . Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Allowing Guest Checkout on Your Site Let visitors to your site buy your pricing plans without having to sign up or log in. Enabling guest checkout makes it easier for site visitors to become loyal customers. Enabling guest checkout for pricing plans Enable guest checkout to let visitors sample your pricing plans, without becoming full members of your site right away. Visitors who go through guest checkout automatically become contacts . They also receive an email with a link to create a member profile on your site, so they can access the Members Area . Notes: For plans that include online content and services, visitors need to create their member profile up to gain access. Guest checkout is only available to customers on the Plans & Pricing page on your site. To enable guest checkout: Go to Pricing Plans Settings in your site's dashboard. Click the Checkout tab. Click to enable the Guest checkout toggle. How guest checkout looks on your site After you enable guest checkout, site visitors can buy your plans without signing up to become a site member. They begin by choosing the plan they want to buy. Then, they have the option of logging in or continuing as a guest. Visitors then enter their payment details as normal and continue. When payment is complete, they receive an email with the details of their purchase. The email contains a link which allows your customers to Create New Password and sign up as members of your site. Note: You are unable to customize this email. What's next? You can manage and customize your other email automations connected to your Pricing Plans. You can customize your Thank You page that customers see when they complete checkout. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Payments: Adding Afterpay/Clearpay as a Payment Method Add Afterpay/Clearpay as a payment method to help your customers spread their payment over a number of installments. Afterpay/Clearpay supports buy now, pay later (BNPL) transactions. This means you get fully paid upfront, while your customers can purchase today and make affordable payments over time. Before you begin: Afterpay with Wix Payments is currently available in the United States and, in the United Kingdom, under the name Clearpay. You must set up Wix Payments to accept payments via Afterpay/Clearpay through Wix Payments. Items sold via Afterpay/Clearpay are subject to our list of prohibited goods and services , as well as Afterpay/Clearpay's payment terms . Learn more about qualifying for Afterpay/Clearpay . General Info Supported countries United States, United Kingdom Supported currencies USD, GBP, AUD, NZD Processing fees USA: 6% + 0.30 USD per transaction UK : 6% + 0.30 GBP per transaction Notes The currency used in your Wix account must match the currency in your Wix Payments account. If the currencies do not match, the transactions may be declined. Learn how to change your currency Adding Afterpay/Clearpay Go to Accept Payments in your site's dashboard. Click Manage next to Wix Payments . Enable the toggle next to Afterpay / Clearpay . Note: You can disable the toggle at any time to remove Afterpay/Clearpay from your payment options. FAQs Click a question below to learn more about accepting payments. Can I connect Afterpay/Clearpay without connecting Wix Payments? Yes. You can connect Afterpay as a payment provider without connecting Wix Payments. Users in the United Kingdom can connect Clearpay . Can I issue refunds for Afterpay/Clearpay payments? Yes. You can refund Afterpay/Clearpay payments up to 120 days after the original payment. Once a refund is initiated, any further payments due are paused. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Completing Your Wix Payments Account Setup After connecting to Wix Payments as your payment provider, you can begin receiving payments through your site immediately. However, in order for Wix Payments to send a payout to your bank account, you must complete the setup process within 30 days from receiving your first payment. Important: If you do not complete the account setup within 30 days , you will not be able to accept additional payments through your site. Completing your Wix Payments account setup Go to Accept Payments in your site's dashboard. Click Complete Setup under Wix Payments . Select an option under Business Type . Tip: If you are not sure which option to choose for your country, learn about Wix Payments business types by region. Depending on the selected business type, follow the steps: Individual Individual refers to a business operated by one person that is not registered with a government office. Payouts go to a personal bank account in the same name as the Wix Payments account, and there is no business registration number. Enter your Personal Details: First, middle (if relevant), and last name exactly as they appear on your government ID Date of birth If a tax or ID field appears: Italy: Personal ID or fiscal code Netherlands: Personal ID United States: SSN or ITIN Enter your Address Details: Street address and apartment or unit (if relevant) City Postal code Italy: Province United States: State Phone number United Kingdom: Customer support phone number, if you select the option to use a different number for customer support. Add your Business Description: Your "Doing Business As" name. Enter your statement descriptor: Your statement descriptor must be between 5-19 characters. Your statement descriptor must be similar to your business name / legal entity name /, or URL. Your statement descriptor should not be too generic (e.g. "Store"), or already in use (e.g. "Wix.com"). Use the drop-down menu to select your Industry. Use the text box to add a short description of your products / services. Enter your Bank Details: Austria, Belgium, Switzerland, Germany, Spain, Finland, Ireland, Italy, Lithuania, Netherlands, Portugal: IBAN Confirm IBAN United Kingdom: Bank sort code Bank account number Confirm bank account number United States: Routing number Bank account number Confirm account number The bank account must be a checking account registered to you. Click the checkbox to accept our terms of service , service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Sole proprietorship Sole proprietorship refers to a one‑person business registered as a sole proprietor. Payouts go to a business or personal bank account in the same name as your Wix account and you might have a business registration number, depending on your country. In the United Kingdom, the equivalent business type is called Sole trader , so if your business is in the United Kingdom, go to the Sole trader (United Kingdom only) section in this article. Enter your Business information: Legal business name exactly as it appears on your registration documents. Doing business as name (the name your customers see). If a VAT number field appears (most EU countries, e.g. Austria, Belgium, Switzerland, Germany, Spain, Finland, Ireland, Italy, Lithuania, Netherlands, Portugal): Enter your VAT number and, if relevant, select Yes or No . If a registration or company number field appears (e.g. Company number, Registration number, CCIAA/REA, NIF/C, KvK, UID/IDE/IDI/CH): Enter the number exactly as it appears on your official documents. United States: Employer Identification Number (EIN) Enter your Business Description: Your "Doing Business As" name. Enter your statement descriptor: Your statement descriptor must be between 5-19 characters. Your statement descriptor must be similar to your business name / legal entity name /, or URL. Your statement descriptor should not be too generic (e.g. "Store"), or already in use (e.g. "Wix.com"). Use the drop-down menu to select your industry. Use the text box to add a short description of your products / services. Enter your Business address: Street address and apartment or unit (if relevant) City Postal code Italy: Province United States: State Phone number Ireland: Customer support phone number, if you select the option to use a different number for customer support. Enter the business owner’s personal details: Country of residence First, middle (if relevant), and last name exactly as they appear on the owner’s government ID. Date of birth United States: SSN or ITIN of the business owner Enter the business owner’s home address: If your personal address is the same as your business’s registered address, select Yes . If you select No , enter: Street address and apartment or unit (if relevant) City Any extra region fields that appear (for example, province in Italy or state in the United States) Postal code Phone number Enter your Bank account details: Austria, Belgium, Switzerland, Germany, Spain, Finland, Ireland, Italy, Lithuania, Netherlands, Portugal: IBAN Confirm IBAN United States: Routing number Bank account number Confirm account number The bank account must be a checking account registered to you. Click the checkbox to accept our terms of service , service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Company/Organization Company/organization refers to a registered legal entity, such as a company, partnership, or non‑profit. Payouts go to a business bank account in the same name as the Wix Payments account, and the business has a registration number that matches local requirements. Enter your Business information: Legal business name exactly as it appears on your registration documents. Doing business as name (the name your customers see) If a VAT number field appears (e.g. Belgium, Switzerland, Spain, Finland, Ireland, Italy, Lithuania, Netherlands, Portugal, United Kingdom): Enter your VAT number and, if relevant, select Yes or No If a registration or company number field appears (e.g. Company number, Registration number, NIF/C, NIPC, KvK, CCIAA/REA, Employer Identification Number (EIN)): Enter the number exactly as it appears on your official documents. Ireland only: If a question appears about a publicly traded parent company, select the option that applies to your business. Enter your Business description: Your “Doing business as” name, if shown again. Enter your statement descriptor: Your statement descriptor must be between 5–19 characters. Your statement descriptor must be similar to your business name, legal entity name, or URL. Your statement descriptor should not be too generic (e.g. “Store”), or already in use (e.g. “Wix.com”) Use the drop-down menu to select your industry. Use the text box to add a short description of your products or services (at least 10 characters). Enter your Company address: Street address and apartment or unit (if relevant). City Postal or ZIP code Any extra region fields that appear (for example, province in Italy, state in the United States, or county in the United Kingdom and Ireland). Phone number Ireland only: Customer support phone number, if you select the option to use a different number for customer support. Ireland only: If a question appears about whether the registered address is your principal place of business, select the option that applies to your business. Enter details of the Account Representative, Business Owner and/or Director (as the person setting up the account): Country of residence First, middle (if relevant), and last name exactly as they appear on the representative’s government ID. Date of birth If a personal ID or fiscal code field appears (e.g. Italy): Enter the number exactly as it appears on the representative’s documents. United States only: SSN or ITIN of the account representative. Enter the Account representative’s home address: Street address and apartment or unit (if relevant). City Any extra region fields that appear (for example, province in Italy or state in the United States). Postal or ZIP code Phone number Select the checkboxes: Do you own 25% or more of the business?: Yes: Select this option if you're a shareholder with 25% or more of the company. No: Select this option if you own less than 25% (or don't own the business). Do you have a significant role in managing the business?: Yes: Select this option if you hold a position with control over company management (e.g. CEO, CFO, Treasurer, Chairperson, etc.). No: Select this option if your position doesn't involve company management. Click + Add Business owner/director to add the following: Anyone who owns 25% or more of the business. At least one person with significant responsibility over company management. Learn more . Enter your Bank details: Belgium, Switzerland, Spain, Finland, Ireland, Italy, Lithuania, Netherlands, Portugal: IBAN Confirm IBAN United Kingdom: Bank sort code Bank account number Confirm bank account number United States: Routing number Account number Confirm account number The bank account must be a business or checking account registered to you or your business. Click the checkbox to accept our terms of service, service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Unincorporated partnership This business type is for a business with 2 or more owners that is not registered as an independent legal entity. Payouts go to a business bank account under the same name as your Wix Payments account, and you might have a business registration number depending on your country’s requirements. Enter your Business information: Legal business name exactly as it appears on your registration documents. Doing business as name (the name your customers see). If a VAT number field appears (Belgium, Switzerland, Germany, Spain, United Kingdom, Ireland, Netherlands): Enter your VAT number and, if relevant, select Yes or No. If a registration or company number field appears (e.g. Company number, Registration number, UID/IDE/IDI/CH‑number, NIF, CRN/Charity number, Company number/Registered charity number, KvK): Enter the number exactly as it appears on your official documents. United States: Employer Identification Number (EIN) Enter your Business description: Your “Doing business as” name, if shown again. Enter your statement descriptor: Your statement descriptor must be between 5–19 characters. Your statement descriptor must be similar to your business name, legal entity name, or URL. Your statement descriptor should not be too generic (e.g. “Store”), or already in use (e.g. “Wix.com”) Use the drop-down menu to select your industry. Use the text box to add a short description of your products or services (at least 10 characters). Enter your Business address: Street address and apartment or unit (if relevant). City Any extra region fields that appear (for example, state in the United States, or town/city or county in the United Kingdom and Ireland). Postal or ZIP code Business phone number United Kingdom and Ireland: If you see the option to use a different number for customer support, select it and enter your customer support phone number if relevant. Enter the Account representative’s personal details: Country of residence First, middle (if relevant), and last name exactly as they appear on the representative’s government ID. Date of birth United States: SSN or ITIN of the account representative. Enter the Account representative’s home address: Street address and apartment or unit (if relevant). City Any extra region fields that appear (for example, state in the United States). Postal or ZIP code Phone number Complete the Ownership and role in the business section: Select whether the account representative owns 25% or more of the business. If you own 25% or more, enter the percent owned value. Enter your job title in the field or select it from the drop-down. Select whether you have significant responsibility for managing the business. Use the What is your role in the partnership? drop-down to select the role that best describes you. Click + Add Business Owner/director to add the following: Anyone who owns 25% or more of the business. At least one person with significant responsibility over company management. Directors on the company board. Enter your Bank details: Belgium, Switzerland, Germany, Spain, Ireland, Netherlands: IBAN Confirm IBAN United Kingdom: Bank sort code Bank account number Confirm bank account number United States: Routing number Account number Confirm account number The bank account should be the same account you use for your business. Click the checkbox to accept our terms of service , service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Sole trader (United Kingdom) This business type is available only in the United Kingdom . It is for a one‑person business registered as a sole trader. Payouts go to a business or personal bank account in the same name as your Wix account, and you might have a business registration number. Enter your Business information: Your legal business name. Your business registration (CRN) number, if available. Your "Doing Business As" name. Select whether you have a VAT number, then enter your VAT number if you selected "Yes". Enter your Business Description: Your "Doing Business As" name. Enter your statement descriptor: Your statement descriptor must be between 5-19 characters. Your statement descriptor must be similar to your business name / legal entity name /, or URL. Your statement descriptor should not be too generic (e.g. "Store"), or already in use (e.g. "Wix.com"). Use the dropdown menu to select your industry. Use the text box to add a short description of your products / services. Enter your Business address: Street address and apartment or unit (if relevant). Town, city or county Postal code Business phone number Customer support phone number, if you select the option to use a different number for customer support. Enter the business owner’s personal details: Country of residence (United Kingdom). First, middle (if relevant), and last name exactly as they appear on your government ID. Date of birth Enter the business owner’s home address: If your personal address is the same as your business’s registered address, select Yes If you select No , enter: Street address and apartment or unit (if relevant). Town, city or county Postal code Phone number Enter your Bank Details: Bank sort code Bank account number Confirm bank account number The bank account should be the same account you use for your business. Click the checkbox to accept our terms of service , service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Company (Austria and Germany) This business type is for companies registered in Germany or Austria . It refers to a registered legal entity operating as a company. Payouts go to a business bank account under the same name as your Wix Payments account, and you must have a business registration number that matches your country’s requirements. Enter your Business information: Legal business name exactly as it appears on your company registration documents. Registration number exactly as it appears in your official company registry records (for example, Firmenbuchnummer in Austria or Handelsregisternummer in Germany). Doing business as name (the name your customers see), if different from your legal name. Germany only: If a VAT number (Umsatzsteuer-Identifikationsnummer) field appears, select whether you have a VAT number, then enter your VAT number if you select Yes . Enter your Business description: Statement descriptor (5 to 19 characters) that is similar to your business name, legal entity name or URL, and not too generic or already in use. Industry from the drop-down that best describes your business. Short description of the products or services you sell (at least 10 characters). Enter your Company’s registered address: Street address and apartment or unit (if relevant). City Postal code Business phone number Add your personal details as the account representative: Country of residence (Austria or Germany). First, middle (if relevant), and last name exactly as they appear on your government ID. Date of birth Enter your Home address: Street address and apartment or unit (if relevant). City Postal code Phone number Select the checkboxes: Do you own 25% or more of the business?: Yes: Select this option if you're a shareholder with 25% or more of the company. No: Select this option if you own less than 25% (or don't own the business). Do you have a significant role in managing the business?: Yes: Select this option if you hold a position with control over company management (e.g. CEO, CFO, Treasurer, Chairperson, etc.). No: Select this option if your position doesn't involve company management. Click + Add Business owner/director to add the following: Anyone who owns 25% or more of the business. At least one person with significant responsibility over company management. Learn More . Enter your Bank account details: IBAN Confirm IBAN The bank account should be the same account you use for your business. Click the checkbox to accept our terms of service , service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Partnership (Austria) This business type is available only in Austria . It is for businesses with 2 or more owners that may be registered as a legal entity. Payouts go to a business bank account under the same name as your Wix Payments account, and you might have a business registration number. Enter your Business information: Legal business name Doing business as Registration number (Firmenbuchnummer), if applicable. Add your Business description: Statement descriptor: This is how your business appears on customers' statements. Your statement descriptor must be between 5–19 characters. Your statement descriptor must be similar to your business name, legal entity name, or URL. Your statement descriptor should not be too generic (e.g. "Store"), or already in use (e.g. "Wix.com"). Use the Industry drop-down menu to select your industry type. Products or services description (must be at least 10 characters). Enter your Business address: Address Apt./unit (optional) City Postal code Business phone number Enter the Account representative, business owners and directors details (as the person setting up the account): Country of residence First and middle name Last name Date of birth Address Apt./unit (optional) City Postal code Business phone number Use the Job title drop-down to select your job title. Select the checkboxes: Do you have a significant role in managing the business?: Yes: Select this option if you hold a position with control over business management (e.g. CEO, CFO, Treasurer, Chairperson, etc.) and enter your title. No: Select this option if your position doesn't involve business management. Do you own 25% or more of the business?: Yes: Select this option if you're a shareholder with 25% or more of the business. No: Select this option if you own less than 25% (or don't own the business). Are you registered as a director of the business? Yes: Select this option if you're a registered director of the business. No: Select this option if you are not a registered director of the business. Click + Add Business owner/director to add the following: Anyone who owns 25% or more of the business. At least one person with significant responsibility over company management. Learn More . Enter your Bank account details: Enter your IBAN Enter your Confirm IBAN Click the checkbox to accept our terms of service and service fees . Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Association/Non-profit (Austria) This business type is available only in Austria . It is for a non-profit or membership-based group that’s registered as a legal entity. Payouts go to a business bank account under the same name as your Wix Payments account, and you might have a business registration number. Enter your Business information: Legal business name exactly as it appears on your registration documents. Doing business as name (the name your customers see). Registration number (Firmenbuchnummer): Select Yes and enter the number exactly as it appears on your official documents. Select No if your association does not have a registration number. Enter your Business description: Your “Doing business as” name, if shown again. Enter your statement descriptor: Your statement descriptor must be between 5–19 characters. Your statement descriptor must be similar to your business name, legal entity name, or URL. Your statement descriptor should not be too generic (e.g. “Store”), or already in use (e.g. “Wix.com”). Use the drop-down menu to select your industry. Use the text box to add a short description of your products or services (at least 10 characters). Enter your Business address: Street address and apartment or unit (if relevant) in the Registered address section. City Postal code Business phone number Enter the Account representative’s personal details: Country of residence First, middle (if relevant), and last name exactly as they appear on the representative’s government ID. Date of birth Enter the Account representative’s home address: Street address and apartment or unit (if relevant). City Postal code Phone number Enter the Account Representative, Business Owner and/or Director details (as the person setting up the account): Select whether the account representative owns 25% or more of the business. If you own 25% or more, enter the Percent owned value if this field appears. Select whether you are registered as a director of the business. Enter your job title in the field or select it from the drop-down. Select the checkboxes: Do you have a significant role in managing the business?: Yes: Select this option if you hold a position with control over business management (e.g. CEO, CFO, Treasurer, Chairperson, etc.) and enter your title. No: Select this option if your position doesn't involve business management. Do you own 25% or more of the business?: Yes: Select this option if you're a shareholder with 25% or more of the business. No: Select this option if you own less than 25% (or don't own the business) Are you registered as a director of the business? Yes: Select this option if you're a registered director of the business. No: Select this option if you are not a registered director of the business. Click + Add Business owner/director to add the following: Anyone who owns 25% or more of the business. At least one person with significant responsibility over company management. Learn More . Enter your Bank details: IBAN Confirm IBAN The bank account should be the same account you use for your association or non‑profit. Click the checkbox to accept our terms of service, service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . Incorporated partnership/Association (Germany) This business type is available only in Germany . It is for a business with 2 or more owners that is not registered as an independent legal entity. Payouts go to a business bank account under the same name as your Wix Payments account, and you might have a business registration number. Enter your Business information: Legal business name exactly as it appears on your registration documents. Doing business as name (the name your customers see). Registration number ( Handelsregisternummer ): Select Yes and enter the number exactly as it appears on your official documents, or Select No if your business does not have a registration number. VAT number ( Umsatzsteuer-Identifikationsnummer ) : Select Yes or No and, if Yes , enter your VAT number in the local format. Enter your Business description: Your “Doing business as” name, if shown again. Enter your statement descriptor: Your statement descriptor must be between 5–19 characters. Your statement descriptor must be similar to your business name, legal entity name, or URL. Your statement descriptor should not be too generic (e.g. “Store”), or already in use (e.g. “Wix.com”) Use the drop-down menu to select your industry. Use the text box to add a short description of your products or services (at least 10 characters). Enter your Business address: Street address and apartment or unit (if relevant) in the Registered address section. City Postal code Business phone number Enter the Account Representative, Business Owner and/or Director details (as the person setting up the account): Country of residence First, middle (if relevant), and last name exactly as they appear on the representative’s government ID. Date of birth Street address and apartment or unit (if relevant). City Postal code Phone number Select the checkboxes: Do you have a significant role in managing the business?: Yes: Select this option if you hold a position with control over business management (e.g. CEO, CFO, Treasurer, Chairperson, etc.) and enter your title. No: Select this option if your position doesn't involve business management. Do you own 25% or more of the business?: Yes: Select this option if you're a shareholder with 25% or more of the business. No: Select this option if you own less than 25% (or don't own the business). Are you registered as a director of the business? Yes: Select this option if you're a registered director of the business. No: Select this option if you are not a registered director of the business. Click + Add Business owner/director to add the following: Anyone who owns 25% or more of the business. At least one person with significant responsibility over company management. Learn More . Enter your Bank details: IBAN Confirm IBAN The bank account should be the same account you use for your business. Click the checkbox to accept our terms of service, service fees and, if required, consent for identity check. Click Submit . Notes: You can click Save as Draft if you’d prefer to complete the form later. If asked to upload verification documents, see our guidelines for uploading documents to Wix Payments . FAQs Click a question to learn more about setting up your account. What happens after I submit my details to set up my Wix Payments account? After submitting your details, you are required to go through a verification process . Who assigns my Merchant Category Code (MCC), and can I change it? The MCC for your business is automatically assigned by the payment processor based on the goods or services you offer. It is not possible to manually choose or override your MCC. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Adding and Setting Up the Wix Intake Forms App The Wix Intake Forms app helps you collect important information from your clients before their visit. Create digital forms, for example, waivers or questionnaires and decide whether clients fill them out once or on a regular basis. This makes onboarding faster, keeps your business protected, and helps you give every client a safer, more personal experience. Anyone can download the Intake Forms app, however, the form link is only available with Business and Business Elite Premium plans for Wix Editor users, or Plus and Elite Studio plans for Studio Editor users. Learn more about upgrading your site . Ways you can use the Intake Forms app: Waivers: Protect your business by obtaining documented permission and acknowledgment of risk from clients before providing services. Examples include liability waivers, parental consent forms, and photography release forms. Intake forms: Gather valuable client information that doesn’t change often. For example, age, address, emergency contacts, and goals—so you can provide tailored services and improve client relationships. Health questionnaires: Collect essential medical information for both legal and practical purposes. Health questionnaires serve as proof that clients disclosed any medical conditions and help you adapt sessions to keep everyone safe. Step 1 | Add the Wix Intake Forms app to your site Disclaimer: By using the Intake Forms app, you acknowledge that Wix is not responsible for any damages or losses arising from its use. You are solely responsible for verifying the app’s accuracy before use. Take the time to understand how the app works, including how waivers are assigned and tracked, and always manually check submissions before serving clients to prevent missing or incorrect forms. Start by adding the Wix Intake Forms app to your site from the Wix App Market. Once installed, you can begin creating digital waivers, intake forms, or health questionnaires for your clients. Dashboard Go to Wix Intake Forms in the Wix App Market. Click Add to Site . Click Get Started . Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Intake Forms app in the search bar then select the app. Click Add to Site . Click Get Started . Studio Editor Go to your editor . Click App Market on the left side of the editor. Search for the Intake Forms app in the search bar then select the app. Click Add to Site . Click Get Started . Step 2 | Create an intake form Build a custom intake form by adding the fields that matter most to your business and clients. There are 4 sections of the form to consider: Contacts , General , Choices , and Layout elements . Each one helps you collect and display the right information, so your forms are clear and professional from the very first submission. To create an intake form: Click + Create New Form . Choose how to edit the form: Edit the form title: Click the form title at the top of the form, enter a new name (e.g. 'Client Waiver Agreement') and click the checkmark to save. Add form fields: Click the Add icon on the left. Click the type of field you want to add: Contacts: Add fields for client details like phone number or birthday. Note: The first name and email fields are always included and can’t be removed. General: Collect open-ended information with short/long answers, numbers, digital signatures, file uploads, or star ratings. Choices: Offer clear selections with checkboxes, single- or multi-select options, tag pickers, drop-downs, and date/time pickers for precise, structured responses. Layout elements: Use layout elements like header and text to organize your waiver or intake form. For example, you can create a simple waiver with just your legal text and an approval checkbox or signature or add more headers and text fields if you need to collect extra details from clients. Note: The form is flexible, so you can keep it straightforward or make it as detailed as you need. Add conditional rules: Click the Rules icon on the left to add conditional rules: Click + Add Rule . Note: To enable Rules, your form must have a minimum of 2 fields. Set up your rules: If : Select the field and condition (e.g. is empty, is filled). (Optional) Click + Add Condition to add more conditions. Choose And (all conditions must be met) or Or (any condition must be met). Then : Select the field(s) and the action (e.g. shown, hidden, required, optional). Tip: You can apply the same result to multiple fields by selecting more than one. (Optional) Click + Add Rule to add another rule. Click Save Rule . Click Save . Required fields: Click the relevant field and click Settings . Enable the Required field toggle to make sure you collect the information you need from your visitors. Step 3 | Share your intake form Share your intake form with clients or team members using a shareable link, social media, or a QR code. To share your intake form: Hover over the relevant intake form. Click Share . Choose how you want to share your link: Share on social media: Click the relevant social media platform icon to share via WhatsApp or email. Copy the form link: Click Copy Link , then paste your link wherever you want to share it. QR code: Share the QR code. FAQs Click a question below to learn more about the intake forms app. How can I view my form submissions? You can view and manage your intake form submissions in several places: From your site dashboard: Go to Manage Apps in your site's dashboard. Click Open next to the Intake Forms . Click the More Actions icon next to the relevant form. Click View Submissions . From individual contacts: Go to Contacts in your site's dashboard. Click on the relevant contact. Click the Intake Forms tab. Hover over the relevant form and click View submission . Tip: You can manually change a contact's submission status from ' Valid ' to ' Not Valid ' (or vice versa) under the Form status column. How do I keep track if my clients have filled out intake forms? Each contact automatically has a validity status for every active intake form on your site. You can view these statuses from the contact’s page or side panel. The status types include: Valid: The contact has a current, non-expired submission for the form. Not Valid: The contact never submitted the form, or their last submission expired. The expiration date is based on the most recent action. Either the client’s last submission or the last time you manually set the status to Valid . You can manually change a contact’s status anytime from their contact page or side panel. For example, you might switch a status to not valid if: The form was filled out incorrectly. A client has a new medical restriction. Can I have more than one intake form for my business? Yes. You can have multiple intake forms depending on your business needs. Can I set an expiration date for my form? Yes. You can set a custom expiration date for your form to help collect the most recent client information. To set an expiration date: Go to Manage Apps in your site's dashboard. Click Open next to the Intake Forms . Click the More Actions icon next to the relevant form. Click Set Expiration . Select how long a submission remains valid: Never: The submission does not expire. Custom: Set the number of months before the submission expires. Click Save . Will Wix continue to support the existing Health waiver form? The existing bookings waiver form will be removed in the next few months. The Wix Intake Forms app will replace it, but with the same features and exciting new ones. To continue using waivers with your bookings and access updated features, install the Wix Intake Forms app from the Wix App Market. Important: If you want to save your old waiver submission data, export your submissions before the old feature is removed. Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Creating a Single Event Start by creating and customizing your event draft. When everything is ready, publish the event to share it with the world. You can create RSVP events such as weddings and birthday parties or ticketed events such as concerts, conferences, or online classes. Learn more about the differences between RSVP and Ticketed events . Step 1 | Create an event draft Begin by adding the essential event details and saving your event as a draft. If you want to duplicate an existing draft, you can do so, allowing you to create a new event with the same settings and details. Tip: If you hold the same type of event again and again, save time by creating a recurring event . To create an event draft: Go to Events in your site's dashboard. Click + Add Event . Select a type of event (this can't be changed after you click Create Draft ): Ticketed event: Sell event tickets (can include free tickets). RSVP event: Guests register for the event. Add your event details: General info Fill in the details of your event to provide key information for potential guests. Event name: Enter the name of your event. Short teaser: Describe your event briefly. Event categories: Select up to 10 categories to organize and highlight your event. Tip : Learn more about creating and connecting categories . Event image: Choose an image for your event from your media manager. Date and time Specify an exact date and time for a single event or mark it as TBD if the details are not yet decided. Single Event: A one-time event with a specific date and time. Enter the Start / End dates and times for your event. Click the Timezone drop-down and select a time zone. (Optional) Select the Show event end date and time / Show timezone checkbox(es) to display this information on your event page for added clarity. To Be Decided (TBD): Indicate that the details will be determined and updated at a later time. If the event date and time are not finalized, select the TBD option. (Optional) Edit the Display a message to inform attendees that the event details will be updated, such as "Stay tuned for details." Location Specify the event's physical or virtual location. Physical Location: Enter the address or venue name (e.g. Fremont Hotel ). Tip: When you start typing, you see up to 15 locations from your past events so you can select a saved venue instead of entering an address from scratch. Online Event: Enter an Online Location Title (e.g. Webinar). Note: You can later integrate the event with Zoom or other platforms . To Be Decided (TBD): If the event location or time is not yet set, select TBD and display a message like "Stay tuned for details." "About the event" description Use the "About" section to add detailed event information. Include galleries, videos, or files to make your Event Details page stand out. 5. When ready, click Create Draft at the top right. Step 2 | Create tickets (ticketed events only) If your event is a ticketed event, you can now go ahead and create one or more ticket types . Select your event in the dashboard, then go to the Tickets and Seating tab to get started. Step 3 | Customize your settings Next, go to the Settings tab of your event in the dashboard. There you can customize any of the following: Registration settings: Set where, when, and who can register and edit registration messages . Registration form / Checkout form: Customize the fields that appear on the form: Customize the registration form for RSVP events . Customize the checkout form for ticketed events . Event policies: Add a policy checkbox that guests can check when they register. Emails: Manage emails you send and receive . If you have a ticketed event, you can also customize: Ticket settings: Set your currency, taxation, and ticket limit per order. Invoices: Create invoices for ticket purchases . Step 4 | (Optional) Add features In the Features tab of your event in the dashboard, you can find more features to enhance your events. The available features are: Video conferencing: Turn your event into an online event using Zoom . Schedule: Create an event schedule to let guests know what is happening at your event at different times and in different locations. Seating map (ticketed events only): Let guests select tickets for specific seats by creating a seating map . Groups: Wix Groups lets you create a place for members to post updates, share images and more. Learn how to connect an event to a group . Automations: Use Wix Automations to create automated actions triggered by specific actions. Step 5 | Publish the event When you're ready, publish your event. It's now available to be displayed on your site. To publish your event: Go to Events in your site's dashboard. Click the Drafts tab. Select the relevant event. Click Publish . Click Publish to confirm. What's next? After publishing your event, you can access the event link on the Overview tab of the relevant event. FAQs Click a question below to learn more about creating a single event. Can I duplicate an event? Yes. You can duplicate events while they are in draft. When duplicating, all settings, including tickets and seating, will be copied over, so be sure to update any necessary details. Go to Events in your site's dashboard. Click Drafts under Events . Click the More Actions icon next to the relevant event. Select Duplicate as draft . Make any necessary changes to the event, such as updates to tickets, seating, or other details. Why isn't my event showing up automatically on my site? The event you publish may not appear automatically on your site due to the settings selected in your editor. For instance, if you chose "Select Manually" under the "Which events are shown?" option, you'll need to manually select the event you just published. Learn about all the ways to choose which events to display on your site . What location do I chose for a hybrid event (in person and online)? You can create a hybrid event by selecting a physical location as your location and then adding video conferencing. Learn more about creating hybrid events . How can I access the drafts I created? You can access your drafts anytime from the Drafts tab in the dashboard. Can I change a published event back into a draft? After you publish your event, you cannot change it back to draft mode. You can, however, hide it from your live site by customizing which events you display . Can I preview my event before I publish it? Yes. After creating a draft, click Preview to see what the event will look like on your live site. What kinds of online events can I create? Choose the online event option that works for you: Create online events with Zoom . Create online events hosted on other platforms . Create live streaming events using Wix Video . 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