< Back Managing your business Business solutions & apps Wix Apps: Supported File Types for the Wix File Share App The Wix File Share app supports all the files types and sizes listed here , plus the additional ones listed below. Important: You cannot upload password-protected files. Files over 500MB will not be accepted. Images Click an image type below to learn more about the supported files and size limits. Site images Supported files: JPG, PNG, GIF, JPEG, JPE, JFIF, BMP, HEIC, HEIF, TIFF, TIF, WEBP, AVIF, JPEG 2000 and RAW. The following JPEG 2000 file formats are supported: .jp2, .jpg2, .j2k, .jpf, .jpm, .j2c, .jpc, .jpx The following RAW file formats are supported: .arw, .srw, .nef, .cr2, .cr3, .crw, .rwl, .rw2, .raw, .raf, .pef, .orf, .mrw, .dng, .sr2, .srf, .kdc, .k25, .dcr, .x3f, .erf, .3fr Animated WEBP images are currently not supported and convert to static image File size limits: Images: 25MB GIFs: 15MB Background images Supported files: JPG, PNG, GIF, JPEG, JPE, JFIF, BMP, HEIC, HEIF, TIFF, TIF, WEBP, and AVIF. File size: At least 3000 x 3000px Videos Click a video type below to learn more about the supported files and size limits. Videos Supported files: AVI, MPEG, MPG, MPE, MP4, MKV, WebM, MOV, OGV, VOB, M4V, 3GP, DivX, XVID, MXF, WMV, M1V, FLV, M2TS File size limit: 500MB Recommended resolution 1920 x 1080px Background videos Supported files: AVI, MPEG, MPG, MPE, MP4, MKV, WebM, MOV, OGV, VOB, M4V, 3GP, DivX, XVID, MXF, WMV, M1V, FLV, M2TS File size limit: 500MB Recommended resolution 1920 x 1080px Note: We do our best to accommodate any aspect ratio that you upload. However, there is no guarantee that your video will look correct or play properly if you upload a particularly unusual aspect ratio, such as 19:321. Transparent videos Supported files: Apple Animation (MOV), Apple ProRes 4444 (MOV), PNG Sequence (MOV), GoPro Cineform (MOV), AVI uncompressed (AVI), vp6a Flash Video (FLV), vp8 & vp9 (+alpha) (WebM) File size limit: 500MB Wix Video Supported files: All popular video formats (Quicktime, AVI, MP4 etc.) Learn More File size limit: Video: 500MB per video file or 10 minutes length max Audio Click an audio type below to learn more about the supported files and size limits. Audio (Wix Audio Player) Supported files: MP3, WAV, FLAC, M4A, WMA, AAC, AIF and AIFF File size limit: 50MB. Number of channels: 1 (mono) or 2 (stereo) Wix Music Supported files: WAV, FLAC, M4A (Apple Lossless) & MP3. File size limit: 360MB Music Mini Player File size limit: 50MB/MP3 Other Media Click a media type below to learn more about the supported files and size limits. Vector art Supported files: SVG. Make sure the SVG files you upload don't contain embedded images (JPG, PNG, etc.). Check that the SVG files you upload contain visual content, otherwise, the upload will fail. File size limit: 250KB Icons Supported files: ICO File size limit: 25MB Archives Supported files: ZIP, RAR, TAR, TAR.GZ, GZ, GZIP, JAR, 7Z, FGZ and WEBARCHIVE File size limit: 500MB Documents Supported files: MS Office: DOC, DOCX, DOCB, DOT, DOTX, XLS, XLSX, XLT, XLTX, PPT, PPTX, POT, POTX, PPS, PPSX Desktop Publishing: PDF, XPS, OXPS, PUB Data: CSV Text: TXT, RTF, JSON OpenOffice: ODT, OTT, ODS, OTS, ODP, OTP, ODG Apple iWork: PAGES, NUMBERS Contacts & Calendar: VCF, ICS, ICAL, ICALENDAR, IFB e-books: EPUB, MOBI Graphics: PSD, AI, INDD, FLA, EPS, XCF, CDR CAD: DWG GPS: GPX, KML, KMZ Code/Programming: IPYNB File size limit: 25MB 3D Supported files: .gltf, .glb File size limit: 25MB This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Selling Plans Offline Using the Wix App Sometimes clients may purchase one of your pricing plans in person or over the phone. When they do, you can keep track of the sale by manually adding it from the Wix app. Selling plans offline using the Wix app When you manually add a client to a plan, they receive an email confirming the purchase. The email contains a link which brings them to the plan in their Wix Members app. When they click the link, they need to set up a password to join your site as a paid member, if they have not done so already. To manually add a plan that a client purchased: Go to your site in the Wix app . Tap Manage at the bottom. Tap Pricing Plans under Catalog. Tap the More Actions icon at the top right. Tap Sell a pricing plan . Select an existing client or add a new one: Select an existing client: Tap to select an existing client. Add a new client: Tap + Add New Contact at the bottom. Enter the new contact's details. Tap Save . Select a plan and tap Next . (Optional) Tap the date next to Valid from to edit the start date. Tap Collect Payment . Select Mark as paid / Mark as unpaid and tap Next . Tap Confirm in the pop-up. Notes: Your clients can also purchase membership plans and packages themselves in the Spaces by Wix app. If you are based in the US, you can use your phone as a point of sale (POS) so your clients can pay for their pricing plans no matter where you are. Tracking offline payments for plans on the Wix app When you sell recurring Pricing Plans offline, you can keep track of each payment using notes in clients' contact cards in the Wix app. To track offline payments for plans on the Wix app: Go to your site in the Wix app . Tap Manage at the bottom. Tap Contact List under Customers & Contacts . Tap the relevant contact. Tap Add Note at the top. Tip: Tap More and select Add Note if you don't see "Add Note". Tap to enter the details for the offline payment received. (Optional) Tap the Select Type drop-down to choose a note type. Tap Save . Manually updating the status of a plan to 'paid' on the Wix app Whenever a client makes an offline payment for a Pricing Plan, you can manually update the status using the Wix app. Each time you change the status, the last payment status, date and upcoming payment date all update automatically. To manually update the status of a plan using the Wix app: Go to your site in the Wix app . Tap Manage at the bottom. Tap Subscriptions . Tap the relevant contact. Tap the More Actions icon at the top. Tap Mark as paid . Tap Mark as paid again to confirm. Making manual credit card payments using the Wix app Using the Wix app, you can collect payment for Pricing Plans on the spot by entering your clients' credit card details. This allows you to make payments for clients over the phone, by email or in-person. Important: This feature is currently only available for merchants using a payment provider that supports manual card entry . Entering credit card details manually is the least secure way of accepting card payments. We recommend accepting manual payment only from clients you trust. Note that in case of fraud, it is the merchant who is liable. Learn more about best practices for accepting card payments . To minimize the fraud risk, as soon as the value of your transactions adds up to over 30% of your gross payment volume (GPV), they start to be declined. If you want to make changes to this limitation, contact Wix Customer Care . To make a credit card payment for a client: Go to your site in the Wix app . Tap Manage at the bottom. Tap Pricing Plans under Catalog . Tap the More Actions icon at the top right. Tap Sell a pricing plan . Choose who you want to sell the plan to: Existing client: Tap an existing contact. New client: Tap + Add New Contact to create a new member profile. Tip: Take the opportunity to invite your new client to join your site on a Wix Member app . Tap to select the relevant plan. Tap Next . Tap Collect Payment . Tap Enter card manually . Tap Next . Enter the client's credit card details. Tap Next . Enter the client's Zip or Postal code. Tap Confirm & Pay . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: About Cells and Grids Grids are a powerful tool when it comes to responsive design. The grid is made up of cells, and each element, or group of elements, gets its own cell. This keeps your layout in place on every screen size, ensuring that elements don't overlap. You can add cells to organize a section, or apply an advanced CSS grid for more precise control. The CSS grid is also available for elements like containers and repeater items which cannot be split into cells. Section grid In the Studio Editor, sections come with a built-in grid, containing a single cell (housing the entire section). Split the section layout into more cells to give a responsive structure to the content. There are various customizable layouts to choose from. After choosing the relevant layout, refine it to your needs by adding new cells or splitting existing ones . To adjust the size of each cell, just drag the grid lines on the canvas. Advanced CSS grid Need more precise control of the section grid? Switch to an advanced CSS grid to adjust the rows, columns and their size with advanced measurements (e.g. fr, Min/max, %). You can tailor these settings per breakpoint so the grid makes sense on every screen size. Apply an advanced CSS grid on an entire section, or just a specific cell. It's also a way to add a grid to elements other than sections, like a container or a repeater item. If the option is available, you can find it under the Layout section in the Inspector panel. Frequently asked questions (FAQs) Click a question below to learn more about grids in the Studio Editor. How do I know which grid is right for the section? Switching to a CSS grid gives you more precise control of the layout per breakpoint. You can set the number of rows and columns you want, and set their size using advanced responsive measurements (e.g. fr, Min/max, %). If you just need the section's elements to have an organized and responsive layout - there is no need to switch to an advanced grid. Set the size of each cell on the current canvas, and we'll ensure the cells look great on every screen. Does switching to a CSS grid disrupt the existing layout? No, the elements don't move around when you switch to an advanced CSS grid. A new layout of rows and columns simply replaces the previous one, based on the number of cells you had. For example, if you had multiple cells in 1 row, a column is automatically added so the elements stay in separate cells. Dealing with overlapping elements? Review our troubleshooting video to learn what to check and how to resolve this issue. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Symphony by Wix Symphony: An Overview Symphony by Wix is an intelligent growth engine for small businesses. It builds a unique team of AI agents for your business to help you run and grow your business, and you can manage your team all from one chat. Chat with an orchestrator, who gets to know your business and creates specialized agents centered around your goals. It can suggest actions and delegate to agents without you having to ask. Each agent has a set of specialized skills, built on 20 years of business intelligence and insights from Wix. Your agents connect to the suite of tools you already use and can work on their own, 24/7, to help grow your business and manage day-to-day tasks. Ready to get started? Start using Symphony now. Download the app on iOS or Android . Chat with one conductor You chat with a single conductor called Maestro in the Symphony app. Maestro gets to know your business and surfaces actions worth taking, then hands the work to the right agents. You don't need to manage each agent yourself, just tell Maestro what you want and it will coordinate the rest. Symphony builds a team of AI agents which are all unique to your business, and each agent owns one area of work. You can see your team of agents in your dashboard, and you can create custom agents whenever you need. For example, your agents can take care of: Outreach: Reach out to your clients and contacts for you. Marketing: Create and run marketing campaigns. Scheduling: Book and manage appointments and meetings. Research: Find new growth opportunities. Finance: Keep on top of invoices and payments. Design: Create branded content. Connect the tools you already use Symphony integrates with your existing tools and workflows, like your calendars, email inbox, productivity tools, Slack, Salesforce, and much more. You connect the tools you want by chatting with Maestro, no complex setup required. If you sign in with your existing Wix account, Symphony can see your sites and help run your Wix business. Maestro can then run daily operations, communications, and client relationships for your business, and manage backoffice operations and pull data and metrics from your website when you need them. See your business at a glance Symphony organizes your work into workspaces, each with its own agents, tools, and chats. You get visual metrics, weekly wins, and a daily morning brief, so you always know how things are going. You can track the status of open and completed tasks any time in your app, and never worry about missing an update. Want to suggest a new time or update a routine? Just chat with Maestro directly in the app. Use the app to check which requests are in progress, see confirmed meetings, and manage recurring tasks — all from a single, easy-to-use dashboard. Stay in control and keep your data private Symphony keeps you in control. It checks with you first before your agents act, so nothing important happens without your approval. Review, edit, or approve each action, and have complete control over your data and conversations. All your information and conversations are protected, so you can feel confident letting Symphony handle scheduling without ever giving up control or security. FAQs Click a question below to learn more about the Symphony by Wix. How do I get started with Symphony? You can start using Symphony right away at symphony.wix.com . Just chat with Maestro to get started. Download the Symphony app on iOS or Android to connect your tools, calendars and contacts to start growing your business. Learn more about getting started with Symphony . Do I need a Wix account to use the Symphony app? Yes, Symphony is a Wix product. You use Symphony with a Wix account, which is created for you when you start using the app. You don't need a Wix website. Connecting your Wix account lets Symphony help run your Wix business. Can I use Symphony with my existing Wix account? Yes, you can log into Symphony with your existing Wix account. Important: The Symphony mobile app is a separate product. It does not contain any data related to your Wix account or Wix sites. However, you can ask Maestro to connect your site if you want to see site data and metrics. Is Symphony free? Symphony is free to download, and you can start on a free plan. Chatting with Symphony and your agents' background work uses AI credits. Whenever you need more credits you can upgrade your plan . Learn more about AI credits . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: Changing a Contact's Subscription Status A contact's subscription status determines what types of email or SMS content you can send them. Contacts in your Wix account have one of the following subscription statuses: Never subscribed: These are contacts who interacted with your site but did not opt in to your mailing list. They may receive occasional notifications, but you should not send them any marketing emails or text messages. Subscribed: These are contacts who have opted in to your mailing list. You can send them updates, blog posts, and marketing emails. Unsubscribed: These are contacts who actively unsubscribed from your mailing list. They do not receive notifications from your site, and you should not send them any marketing emails or text messages. Changing a contact's subscription status You can update a contact's subscription status from Contacts in your site's dashboard. Before you begin: We recommend that you review email marketing laws and best practices . To change a contact's status: Go to Contacts in your site's dashboard. Click the More Actions icon next to the relevant contact and select Edit . Choose the type of subscription status you want to update: Email Click the Never subscribed drop-down next to Primary Email and select a new subscription status. Click Save . SMS Note: SMS subscription status is not currently available for all users. Click the Never subscribed drop-down next to Primary phone and select a new subscription status. Click Save . FAQs Learn more about contacts' subscription status' below. How do I view the subscription status of a contact? You can view the current subscription status of the contact at any time under the Email and Phone columns. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Enterprise Solution Enterprise Solution: Sharing CMS Collections with Sites and Templates Coordinate content across multiple sites and templates and manage data effortlessly with shared CMS (Content Management System) collections. With shared collections, your enterprise gains a cohesive experience, streamlined data handling, and an elevated digital presence. For example, picture your enterprise collaborating with numerous partners, each showcasing your products on their websites. Converting your catalog into a shared collection lets you connect elements across these sites to the same collection. This ensures that updates you make as the CMS manager instantly affect all these websites, guaranteeing consistent, current content that reinforces your brand's credibility. Another example use case is to visualize your enterprise's lineup of marketing pages, each featuring lead generation forms. Embracing shared collections consolidates data from various sites into a central hub. This empowers you to efficiently manage and analyze leads, optimizing your marketing strategy. The payoff is a focused and impactful outreach, fueling your enterprise's expansion. Dive in to revolutionize content management across your enterprise sites and templates. Learn more about Wix Studio for enterprise or contact our sales team . Sharing CMS collections with other sites or templates CMS collections in the Wix Studio enterprise solution are managed at the account level and are not tied to any single site. Account owners, Co-owners, and teammates with enterprise dashboard permissions for "Manage Organization CMS" can share these collections to make them available across multiple sites or templates. On the destination sites, shared collections are read-only . This means site or template designers can bind the data to elements like repeaters and dynamic pages to display it, but they cannot edit the collection or add new items. When sharing, you can choose to only share certain collection items across the other sites or templates. To share a CMS collection with another site or template: Go to CMS in your enterprise dashboard. Click the collection you want to share. Click Share With Sites at the top. Click Sites or Templates at the top to choose which type to share the collection with. Enable the Share collection toggle next to the relevant site or template. (If necessary) Click Share in the popup message. (Optional) Click the All items shared drop-down next to the toggle to deselect any items you do not want to share, then click Close . (Optional) Repeat steps 5-8 to share with more sites or templates. Click Done . Working with Wix App Collections in Your Code You reference the collections that Wix Apps add to your site similar to how you reference collections you create yourself, with one difference. To reference a collection in your code that you created yourself, you just use the collection name in the code. For example, this code retrieves an item with an ID of 00001 from the collection named myCollection: wixData.get("myCollection", "00001"); To reference a collection that a Wix App added to your site you need to also include the App name in the path of the collection name. For example, let's say you also want to retrieve an item with an ID of 00001, but this time from the PrivateMembersData collection inside the Members database. In this case, you need to include Members in the path for the collection name, like this: wixData.get("Members/PrivateMembersData", "00001"); You can also use Wix Data to add and update information in some Wix App collections. For example: let collectionToInsert = { title: "New Collection", }; wixData.insert("Portfolio/Collections", collectionToInsert).then((item) => { console.log(item); }); FAQs Click below for answers to frequently asked questions about shared collections. How do I set collection permissions? In your Wix Studio for enterprise account, the Organization CMS Manager role replaces the Admin role used in other account types. Only the Organization CMS Manager can manage permissions for each collection in the Enterprise dashboard. To set permissions and privacy for a collection: Go to CMS in your enterprise dashboard. Click the More Actions icon on the relevant collection. Select Permissions & privacy . Choose which permissions you want the collection to have: Show content: Allow everyone or only site members to view the collection content on your live site. Admins and collaborators with CMS access always have full access to view, add, update, or delete collection items. Collect content: Allow everyone or only site members to add new items to the collection from your live site with input elements or API. Also, specify who can view the content. Admins and collaborators with CMS access always have full access to view, add, update, or delete collection items. Advanced: Set custom permissions for each user role to control who can view, add, update, or delete collection content. Admins and collaborators with CMS access have full access. However, you can set permissions for specific collaborator roles to restrict their access to the collection. Click Save . Note: Even if 'Collect content' or 'Show content' permissions usually allow writing, shared collections are always read-only on destination sites. Site visitors cannot submit data to these collections. Learn more about CMS collection permissions . Can I share collections with multiple sites simultaneously? Yes, you can conveniently bulk share with multiple sites. When choosing sites or templates to share with, you can either filter by folder or use the search tool. Click the checkmarks to select the relevant sites, then click Set share status and select Share with sites . Note: If you share a collection that contains a reference field, the referenced collection is also shared. Can I exclude specific items from sharing with certain sites? Absolutely. By default, when you share a collection with a site or template, all items are shared. However, after enabling the Share collection toggle, you can click All items shared to deselect the items you do not want to share. If you share a collection that contains a reference field, the referenced collection is also shared. Are newly added items shared automatically? Yes, by default new items added to a shared collection are automatically shared. If you wish to exclude an item from sharing, you need to actively exclude it. If you're editing an item but don't want it to appear on sites yet, you can set it to "draft" mode. This allows the item to be seen in the collection but not displayed on the sites. What happens if I delete a shared collection? Deleting a collection results in its removal from all sites and templates. Any page elements that were connected to the collection are disconnected. What happens if I stop sharing a collection with sites and templates? If you stop sharing a collection with sites or templates, any page elements that were connected to the collection are disconnected. How will shared collections impact site owners and CMS collaborators? Site owners and CMS collaborators will notice an indicator labeling the collection as a shared collection. They won't be able to edit content or data structure (schema) from the collection directly. Destination sites have read access only —they cannot write to, update, or delete items in shared collections, even via API. What does it mean to share a collection with a template? Shared collections apply similarly to custom templates as they do to regular sites. Sharing a collection with a template allows the template designer to connect elements within the template to the shared collection. When sites are generated from this template, they also receive the shared collection, with elements connected to it. Note: If you share a collection that contains a reference field, the referenced collection is also shared. Can I duplicate collections in the Wix Studio for enterprise solution? Yes. You can duplicate account-based CMS collections that are not tied to any particular sites in the enterprise dashboard. These collections remain independent and can be reused across multiple sites or templates. However, you cannot duplicate shared collections within individual sites. Tip : To determine whether a collection is shared or account-based, navigate to the enterprise dashboard and review the collection’s details under its settings. How do quotas apply to shared collections? Shared collections utilize the destination site's quotas for RPM (Requests Per Minute) and request timeout budgets. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Wix domains Checking if a Domain Name is Available A domain name is the unique, virtual address of a website, e.g. www.mystunningwebsite.com. A unique address helps people find your site more easily and makes your site more memorable. Check if the domain name you want is available, including the extension you wish to use (for example, a .org , .net , or .com domain ) then purchase your domain directly from Wix. Important: To connect a domain to your Wix site you must first upgrade your site with a plan . To check if the domain you want is available: Go to the domain search page. Enter a domain name and extension in the search field. Click Search . (If the domain is available) Click Get It to register the domain. Tip: If the domain is not available, you can claim one of the recommended alternatives or use our domain name generator to find unique suggestions for your site. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Managing Your Members We’re in the process of releasing a new site members dashboard and it's not available to everyone yet. View and manage your site members directly from the dashboard. The members in your member list include anyone who joined your site's members area, and includes the details they entered upon signup. When viewing your member list, you can make changes to your members' information, assign roles and give badges. Understanding your members' statuses Understanding your members' statuses helps you manage your site community more effectively. Site members are all the people who currently have access to your members area. The Pending status shows member requests that are waiting for your approval. Blocked members are those you’ve restricted from accessing your members area, while Reported members are individuals who have been flagged by others for review. These statuses help you keep track of activity and maintain a safe, welcoming environment for everyone on your site. You can filter your contacts list to see only your site members. Creating a new member You can turn existing contacts into site members when you want to give certain contacts access to members-only areas or features. Choose which contacts to make members, or create new ones and invite them to join your site as members. Your new members will receive an email asking them to create a password for their new account on your site. Tip: To turn contacts into site members, make sure they are added to your contact list first. To add them you can create a new contact or import contacts . To create a new member: Go to Contacts in your site's dashboard. Click the More Actions icon at the top of the page. Select Set contacts as members from the drop-down menu. Select the checkboxes next to the contacts you want to set as members. Use the Select all checkbox to choose all available contacts at once if needed. Filter contacts by labels or search for specific contacts using the search bar. Click Set as Members . Viewing and engaging with a member The member card provides various actionable options to manage and interact with your site members. Edit members' profiles, add labels, segments, orders and more. These options allow you to stay organized, track interactions, and complete tasks. Dashboard Go to Site Members in your site's dashboard. Hover on the relevant member. Click View . Choose what you want to do next: Click Send Message to contact the member via Wix Inbox . Click the Edit Contact icon to edit the member's details. Click More Actions and choose what you want to do next: Add Note : Create a private note for you and your team about the member. Add Task : Assign tasks related to the member, such as reminders to follow up or send a price quote. Create Price Quote : Generate a personalized price quote for the member’s requested product or service to send as a proposal. Create Invoice : Send an invoice to the member to request payment for your products or services. Delete : Permanently remove the member from your contact list. Select a tab and choose what you want to do next: Overview Click Add Task to create tasks and reminders . Click Assign Labels to group members based on their relationship with your business. Click Manage Segments to group members using conditions defined by you. Inbox: View and send messages to the member. Notes: Click Add Note to create a private note for you and your team about the member. Invoices: View invoices relevant to the member. Orders: View orders relevant to the member. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Customers & Leads . Tap Members . Tap the relevant member. Choose what you want to do next: Tap Message to contact the member via Wix Inbox . Tap Invite to app to invite this member to your members app. Select a tab: Manage: Agenda: View the member's booked sessions. Purchase stats: View the purchases the member made on your site. Notes: Click Add Note to create a private note for you and your team about the member. Tasks & Reminders: Click Add Task to create tasks and reminders . Assign Badge: Choose a badge to assign to the contact. Info: Tap Edit Contact to edit the member's details. Tap Assign Labels to group members based on their relationship with your business. Timeline: View your member's history on your site. Live site Go to your live site and log in. Go to your Members page on the live site. Click the More Actions icon next to the relevant member’s profile. Choose from the following options: Mute Member: Prevent the member from commenting on posts and chatting with other members. Delete Member: Remove the member from your site members. They won't be able to log in to your site, but will remain in your site contacts. View Contact: Go to the Contacts page in your dashboard to view more details about the contact. Assign Badges: Choose a badge to assign to the contact. Managing your site members View detailed member information, such as email, roles, and labels, and take actions directly from the dashboard, including editing details, changing login emails, assigning, or managing roles, and creating invoices. You can also mute or block members to maintain a positive community environment. Use filters and search tools to quickly organize and find specific members. Dashboard Go to Site Members in your site's dashboard. Click the More Actions icon next to the relevant member. Choose what you want to do next: Edit This panel allows you to view and edit key details about your site members. Update the Member's Name : Use the Name fields to enter or update the first and last name of the member. Edit the Member's Email : Locate the Primary email field and add or edit the member’s email address as needed. Select the Subscribed/Unsubscribed toggle to manage the member's email subscription status. Click + Add Email to add additional email addresses. Update the Phone Number : Use the Primary phone field to enter or edit the member’s phone number. Choose the phone type from the dropdown menu (e.g., Mobile , Home , or Work ). Select the relevant country code from the dropdown. Adjust the Subscribed/Unsubscribed toggle to control SMS notifications. Click + Add Phone to add any additional phone numbers. Add or Edit the Address : Go to the Address section and fill in the Street , City , Zip/Postal Code , and Country fields. Select the address type (e.g., Home , Work ) from the dropdown. Add Custom Fields : Click Add New Field at the bottom left of the panel and select or create a custom field to include additional information for the member. Save Your Changes : Once you’ve made all necessary updates, click Save to apply the changes to the member's profile. Manage roles The Manage member roles panel allows you to assign specific roles to site members, helping you control their access to pages on your site. By managing roles, you can ensure that each member has the correct permissions for your site while maintaining security and organization. Search for Roles : Use the search bar to find the roles you want to assign. Assign Roles : Check the boxes next to the roles you want to give to the member. You can select multiple roles depending on the member's responsibilities and required access. Save or Cancel Changes : Click Save to apply your changes and update the member's roles. Choose Cancel if you want to exit without making any changes. Tip: Can’t find a role that suits the member? Create a custom role to meet your specific needs. Note: This option is only available if this person is an active member of your site. Change login email Does your member need to change the email address they use to log in to your site? You can help them out on the spot and change their login email directly from your site's dashboard. Note: This option is only available if this person is an active member of your site. Mute member Click Mute to ban members from being able to comment and post on Forum or Blog, or chat with other members. Note: This option is only available if this person is an active member of your site. Block member Blocking a site member allows you to maintain a safe and respectful environment on your site. By blocking a member, you can prevent unwanted behavior and ensure a positive experience for your community. Note: This option is only available if this person is an active member of your site. Create invoice Send invoices , request payments for your services or products, and manage them all in one place to get paid online. Note: This option is only available if this person is an active member of your site. Delete Click Delete to remove the member from your site. Notes: Site members with active, pending, or paused subscriptions cannot be deleted until their subscription is canceled. To remove them, first cancel their subscription in the Subscriptions section of your site dashboard, then delete them from the site member list. Collaborators must also be removed from Roles & Permissions before deletion. Deleted site members cannot be recovered, so consider backing up your member list as a CSV file before making major changes. For policy violations, you can block or delete members or assign a "Suspended" role to restrict their access temporarily while retaining their contact information. Be sure to communicate your site policies clearly in your terms and conditions to avoid misunderstandings. Note: This option is only available if this person is an active member of your site. Approve You can control who becomes a member of your site by using either automatic or manual approval for new sign-ups. Review membership requests , so that only the right people gain access. Note: This option is only available if the person is not currently an active member of your site. Review reports To keep your Members Area a safe space for everyone, site members can report other members for reasons like spam, hate speech and harassment. You can then choose what to do with the report - dismiss it, or block the relevant member from your Members Area. Note: This option is only available if other members reported this member. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Customers & Leads . Tap Members . Tap the More Actions icon next to the member you want to manage. Tap one of the following options: Create a pay link : Send the member a payment request. Book appointment : Schedule a meeting with the member. Add note : Keep private notes about the member. Add a task : Stay organized by assigning tasks for this member. Call : Contact the member by phone. Invite : Send the member a download link to join your members app. Message contact : Start a conversation with the member. Manage badges : Assign or update badges for the member. Edit contact : Update the member’s details. Assign contact : Delegate the responsibility for this member to your site collaborators. Mute member : Ban members from being able to comment and post on Forum or Blog, or chat with other members. Block member : Restrict the member’s access to your site. FAQs Click a question below to learn more. How can I customize my contacts table view? Choose the columns you'd like to view, and filter and sort your data. Easily browse key contact information. Customize your columns: Click the Customize columns icon at the top right and select the columns you'd like to display. Drag your columns up and down the list to reorder them. Filter your contacts: Click Filter at the top right and select the ways you'd like to filter your contacts from the available options. Click Done . Sort your list: Click a column heading (e.g. Name ). If an arrow appears beside the heading, it can be used to sort your contacts. Click the arrow to sort in ascending or descending order. How can I save and manage my customized view? Create a saved view so you can return to it at any time. Saving a view saves your filters, customized columns and sorting. Follow the steps above to customize your view. When you're ready, click Manage View at the top of your Contacts list. Choose what you want to do: If you've already saved a version of this view, click Save changes to save your changes. Click Save as new view to save as a new view. Click Rename to rename this view. Click Delete to delete this view. Any views you save will be accessible when you click the drop-down above your Contacts list. How can I export my contacts? Click Import / Export at the right side of your contacts table and select Export . How can I customize the columns in my dashboard member list? Your member list appears in a table with columns of information on each member. Choose which columns to show and their order in the table, based on the information that's most relevant to you. Note: Some columns can't be hidden or reordered (e.g. Name and Login email ). Go to Site Members in your site's dashboard. Click the Customize columns icon . Choose what you want to customize: Choose which columns to display: Select the checkboxes next to the columns you want in your table. Reorder the columns: Drag the Reorder icon next to a column and drag it to the desired location. How can I perform an action on multiple members at once? Select the checkboxes next to multiple members to view the bulk actions available to you: Add Labels Send Email Campaign Merge Export Delete How can I reset my member's password? You can reset a member’s password if they need help logging in. After you reset it, they’ll be prompted to create a new password the next time they try to log in. Members can't access your site again until they set a new password. How can I change my member's profile picture? To change their name or profile image, members need to update these details themselves from their profile page on your live site. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix Wix Site and Content Ownership Wix provides you with a platform to create websites to reach your online audience. In the event of a dispute between several parties, Wix will determine site ownership by using established guidelines. We reserve the right to determine and/or grant ownership to an account or site based on our reasonable judgment, whether or not an independent investigation has been conducted by us. To determine ownership of a Wix account or site, keep the following in mind. Wix account ownership Typically, the owner of a Wix account is identified by the email address listed in Wix’s records. If there’s a dispute over account ownership, Wix may: Investigate and determine ownership using its judgment. Request proof, like an ID or business license. Suspend the account until all parties resolve the issue. Free site ownership The owner of any sites or content is the owner of the Wix account under which the content was created. In most cases, the owner of the account is considered to be the person or entity who has access to the email address listed in Wix's records. Upgraded (Premium / Studio) site ownership If a Premium or Studio site plan was purchased, ownership is typically tied to the billing details of the person or entity used to make the payment. A payment method connected to a Wix account can be removed if the owner of the payment method wishes it to be disconnected. Domain ownership When a domain is connected to a Wix account, Wix may: Recognize the domain registrant (listed in databases like ICANN ) as the domain’s owner. If billing details and domain owner details conflict, Wix may prioritize the domain’s registrant as the owner. FAQs Click a question below to learn more about ownership. What happens if I’m added as a collaborator to a site? If you’re added as a collaborator to a site, the account owner has full control and access to the site, including any data stored on it. How does Wix determine account and site ownership? Wix determines account and site ownership using its established guidelines. For more details, refer to Section 1.5 of our Terms of Use Can my site be used in Wix's marketing materials? Yes, as a Wix user, you waive any claims regarding your site being used in Wix’s marketing or promotional materials. For more information, see Section 2.2.5 of our Terms of Use . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Charges, payments and tax Double Charge Appearing on Your Bank Statement There are a few reasons why you might see a higher than expected charge on your bank statement. The amount is not an actual charge, but an authorization (pending charge) When paying for certain services by credit card, your credit card company may authorize your card for the amount due before the actual funds are taken. The authorization appears on your bank statement and may look like a charge, however no actual funds are taken. It should disappear within a month. If the authorization does not disappear, please contact your bank for further information. Note: Charges are made in different currencies depending on your location. The authorization and charge might differ in your local currency due to a change in the exchange rate between the time of the authorization and the charge. A previously failed payment was successfully charged There are a number of reasons why a payment might fail , including an expired credit card or insufficient funds. When a payment is declined, Wix automatically attempts to charge it again a few days later. This continues until the payment is successful. If you had a failed payment in your account from a previous time, Wix might charge for that amount, as well as your current payment, at the same time. This would lead to two charges appearing on your bank statement in the same month. You can check to see which service each of the payments are for by checking the invoice number . There is an additional charge for a renewal, or for another Wix service If you received a discount for your first site plan purchase during a sale, the sale price is for the first year of service only. All subsequent renewals are at the regular yearly rate. Once you upgrade, you can check your upcoming renewal charges in your account. We also consolidate your recurring payments into one single charge to avoid multiple transactions. For example, if you have upcoming payments due for a site plan, domain, business email, and paid apps, they may be bundled into one charge. You can check what the payment was for by checking your invoices. Learn more about viewing your invoices . Still not sure why you see two charges? Take a screenshot of your bank statement and contact us for further clarification. Make sure your screenshot only shows the last 4 digits of your credit card number . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Hiding Product Prices For some types of online stores, hiding product prices makes good business sense. By default, prices appear wherever you display your products. You can decide if you want to remove the price display from any place where products are shown. Hiding product prices in the Category Page The new Category Page is your main store page. Go to this page in your editor to hide product prices (among other details that you can choose to show or hide). Wix Editor Go to your editor . Go to your Category page: Click Pages & Menu on the left side of the editor. Click Store Pages . Click Category Page . Click the Category Page element on your page. Click Settings . In the Settings tab, deselect the Product price checkbox. Studio Editor Go to your editor . Go to your Category page: Click Pages on the left side of the editor. Click your Category page under Store Pages . Click the Category Page element on your page. Click Settings . In the Settings tab, deselect the Product price checkbox. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. Select the Category page under Store Pages . Click the Category page element on your page. Click the Display Elements icon on the action bar. Click Product info . Deselect the Pricing checkbox. Hiding product prices in Product Galleries If your shop has any kind of Product Galleries, you can customize them so that the product prices are hidden. To hide prices in a gallery: Go to your editor . Go to the page with the gallery you want to customize. Click the gallery on your page. Click Settings . Select the Settings tab. Deselect the Product price checkbox. Hiding product prices in your Product Page Even if you hide the product prices from the Category Page and your Product Galleries, once a customer clicks to view a product in the Product Page, they'll see the price - unless you also hide it there. Wix Editor Go to your editor . Go to your Product page: Click Pages & Menu on the left side of the editor. Click Store Pages . Click Product Page . Click the Product Page on your page. Click Settings . Select the Settings tab. Deselect the Product price checkbox. Studio Editor Go to your editor . Go to your Product page: Click Pages on the left side of the editor. Click your Product page under Store Pages . Click the Product Page on your page. Click Settings . Select the Settings tab. Deselect the Product price checkbox. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. Select the Product page under Store Pages . Click the Product page element in the editor. Click the Display Elements icon on the action bar. Click Product info . Deselect the Pricing checkbox. FAQs We are here to help with all your questions. Click a question below to learn more. Can I display products without prices and limit access to the product page to members only? Yes. Start by hiding product prices in the Product Gallery according to the instructions in this article. Next, you can limit access to the Product Page so only members could see it. Depending on the editor you're using, follow the steps: Wix Editor Studio Editor Wix Harmony Editor Can I display product information only to site visitors who are logged in or have a password? You may want to hide your product information from site visitors, for example, if you're a wholesaler. You can do this by restricting store pages. You can control which pages you restrict and whether users simply need to sign up and log in to get access or whether they need your approval to view the pages. Learn more about restricting store pages . This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Building an accessible site Making your site accessible Accessibility: Preparing Your Images and Galleries Visitors who have visual conditions may use assistive technology such as screen readers to browse your site. Add descriptions to images and galleries using alternative (alt) text to make them accessible to these visitors. Alt text provides information about site media, and helps search engines and screen readers 'read' them. Where does Wix get its information? We make recommendations as per the Web Content Accessibility Guidelines (WCAG) document , which has been developed by the World Wide Web Consortium (W3C) . This article is based on the following success criteria: Non-text Content (1.1.1) Images of Text (1.4.5) Guidelines for writing alt text When writing accessibility-focused alt text, we recommend keeping the following points in mind: Choose the focus: Identify the most important message or information in the image, and center the alt text around that information. Be descriptive and specific: Alt text should clearly, sufficiently, and accurately explain the content of the image to visitors. Make sure to not use the same alt text for 2 or more images on a single site page. Keep context in mind: Consider how the image relates to the page content. Be concise: We recommend keeping alt text brief. Only include the relevant details, and avoid redundant or repeated information (e.g., it does not need to include terms such as 'image of', or 'picture of'). Tip: Include your site's keywords to also optimize the alt text for SEO. Adding alt text in your editor Alt text ensures that visitors using screen readers can access and understand the content on your site, so we recommend adding it to all relevant images as you upload them. Tip: Make sure to publish the site so the alt text is live. Adding alt text to single images Add alt text to images in your site builder (Wix Editor, Studio Editor and Wix Harmony Editor) from the Settings panel. Wix Editor Go to your editor . Click the image on your page. Click the Settings icon . Enter a description of the image under What's in the image? . Press Enter on your keyboard to save the changes. Studio Editor Go to your editor . Click the relevant image. Click the Settings icon . Write a short description for your image under What's in the image? . Press Enter on your keyboard to save the changes. Wix Harmony Editor Go to your editor . Click the relevant image. Click the Settings icon on the action bar. Click the Accessibility drop-down. Write a short description for your image under Alt text . Press Enter on your keyboard to save the changes. Adding alt text to galleries Use your site's Media Manager to add alternative text to gallery images. Wix Editor Go to your editor . Click the gallery on your page. Click Manage Media or Change Images . Click an image to select it. Enter a title for the image on the right. (For Wix Pro Gallery) Edit the alt text for your image under Alt Text if you want it to be different from your image's title. Click Done . Studio Editor Go to your editor . Click the relevant gallery. Click Manage Media . Select the relevant image. Enter a title for the image in the field. Edit the alt text for your image under Alt text if you want it to be different from the image's title. Click Done . Wix Harmony Editor Go to your editor . Click the gallery element on the page. Click Manage Media on the action bar. Click the relevant image. Enter a title and descriptions for the image in the fields. (If the alt text should be different from the title / description) Enter a description for your image under Alt text . Press Enter on your keyboard to save the changes. What about tooltips? You may have previously added tooltips to images in the Wix Editor. This option is no longer available, and all existing tooltips have been removed from your live site. Adding alt text in the Accessibility Wizard While checking a site with the Accessibility Wizard, you may be prompted to add alt text to images. You can use the task in the wizard to provide a short, clear description for site visitors. The wizard is available in every site builder, so you can improve the accessibility of any site you're working on. Tip: You can click Apply as you go to save your changes while you add alt text. To add alt text in the Accessibility Wizard: Wix Editor Go to your editor . Click Settings at the top and select Accessibility Wizard . Click Scan Site in the Accessibility Wizard panel on the right. Select the Detected issues tab. Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Click the Edit icon next to the relevant image and enter the text into the field. Click Apply . Studio Editor Go to your editor . Click Site Checker on the left side of your editor. Select Fix Accessibility Issues . Click Scan Site . Select the Detected issues tab. Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Click the Edit icon next to the relevant image and enter the text into the field. Click Apply . Wix Harmony Editor Go to your editor . Click your site’s name at the top left of the editor. Scroll down to Accessibility and click Fix Issues . Click Scan Site . Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Click the Edit icon next to the relevant image and enter the text into the field. Click Apply . Generating alt text with AI Have a lot of images? You can use the AI tool in the Accessibility Wizard to generate alt text. Choose whether to generate alt text for specific images, or for every image on the page. Important: We cannot guarantee that AI generated alt text is always completely accurate. We therefore recommend checking the generated text for every image, and editing it as needed. SVG or GIF images are not supported by the AI alt text tool. You need to manually write the alt text for these files. To generate alt text with AI: Wix Editor Go to your editor . Click Settings at the top and select Accessibility Wizard . Click Scan Site in the Accessibility Wizard panel on the right. Select the Detected issues tab. Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Choose whether to generate text for a single image, or in bulk: Generate alt text for a single image: Click the Edit icon next to the relevant image. Click Generate . Bulk generate alt text for all page images: Click Generate . Check the generated text / make any necessary changes. Click Apply . Studio Editor Go to your editor . Click Site Checker on the left side of your editor. Select Fix Accessibility Issues . Click Scan Site . Select the Detected issues tab. Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Choose whether to generate text for a single image, or in bulk: Generate alt text for a single image: Click the Edit icon next to the relevant image. Click Generate . Bulk generate alt text for all page images: Click Generate . Check the generated text / make any necessary changes. Click Apply . Wix Harmony Editor Go to your editor . Click your site’s name at the top left of the editor. Scroll down to Accessibility and click Fix Issues . Click Scan Site . Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Choose whether to generate text for a single image, or in bulk: Generate alt text for a single image: Click the Edit icon next to the relevant image. Click Generate . Bulk generate alt text for all page images: Click Generate . Check the generated text / make any necessary changes. Click Apply . Notes: When bulk editing, the tool does not generate alt text for images that are marked as decorative, or that already contain alt text. Occasionally, you may see that the AI tool has failed to generate alt text for an image / images on a page. You can click Try Again as needed. Marking images as decorative Decorative images are images that do not contribute to the content of the site, as they are there for aesthetic or decorative purposes only. If an image on a site is decorative and is not relevant to the context, it is not necessary to add alt text. You can mark an image as 'decorative' in the Accessibility Wizard to ensure that search engines and screen readers automatically skip it. To mark images as decorative: Wix Editor Go to your editor . Click Settings at the top and select Accessibility Wizard . Click Scan Site in the Accessibility Wizard panel on the right. Select the Detected issues tab. Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Click the Edit icon next to the relevant image. Select the checkbox next to This image is decorative, it doesn't need alt text . Click Apply . Studio Editor Go to your editor . Click Site Checker on the left side of your editor. Select Fix Accessibility Issues . Click Scan Site . Select the Detected issues tab. Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Click the Edit icon next to the relevant image. Select the checkbox next to This image is decorative, it doesn't need alt text . Click Apply . Wix Harmony Editor Go to your editor . Click your site’s name at the top left of the editor. Scroll down to Accessibility and click Fix Issues . Click Scan Site . Click the page you want to work on. Click Add alt text to images and select the relevant option: (If not all images have alt text) Click Get started . (If you have previously added alt text to all of the images) Click Edit . Click the Edit icon next to the relevant image. Click the checkbox next to This image is decorative. Alt text is not required as it doesn't contain any important info for screen readers . Click Apply . Good to know: You should add alt text to any images that contain links, and not mark them as decorative. Showing text in images on your site This refers to images that contain pictured or added text. Text in images cannot be "read" by search engines or screen readers. However, if the image is necessary, and the text has context to the site, you can add it to the image description. If the text does not have context or doesn't contribute to the content of the site, you do not need to add it to the image description. Select an option below to learn more about image text you should and shouldn't add to the image description. Important text Relevant text is text in images that are important to the context of the site, and contribute to the content. For example, the image below may be present on a news site detailing the events of a protest. The text in the image has relevance to the site's context, so it should be added to the image's description. It may read: A group of people at a protest. One of the protestors is holding up a sign that says "No!" Unimportant text Examples of text in images that may not be relevant include watermarks, or text that is added or pictured for decorative purposes. For example, the image below may be displayed on a blog post about a cathedral. The text on the signs are not relevant to the context of the post, so they do not need to be included in the alt text. The image description might read: A street signpost in front of a cathedral. The signpost is covered in flowers. Showing images of text on your site Images of text contain only text, and no other pictured elements. Some examples of this include pictures of fonts, or logos that contain text only. As they are not "real" text elements, images of text cannot be read by search engines or screenreaders. We recommend avoiding them where possible, and replacing them with real text elements to improve SEO and accessibility on your site. Next step: Go back to the Accessibility Checklist to continue improving your site for accessibility. This article is credited to the Wix team - https://support.wix.com/ Previous Next Need An AI Run Website? Contact Us Today! Submit