< Back Managing your business Business solutions & apps Wix Stores: Tracking Sales Using Your Thank You Page URL Your customers are directed to a Thank You page after making a purchase on your site. This means you can use Thank You page visits to track sales or create a customer list using an external tool such as Google Analytics. Accessing Your Thank You Page URL The URL for your site's Thank You page is made of your domain name followed by: /thank-you-page So, for example, if your site URL is: www.mystunningwebsite.com your Thank You page URL is: www.mystunningwebsite.com/thank-you-page Tracking sales using your Thank You Page URL Start by creating a rule to track Thank You Page visits using an external tool. Then, enter this part of the Thank You Page URL: /thank-you-page in the relevant tool Note: Learn how to connect a Facebook pixel to your site . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Creating a multilingual website Translating your website Wix Multilingual: Exporting and Importing Site Content for Manual Translation Export and import your site content for manual translation. By downloading a CSV file, you can send your content to a professional translator. Once the translations are ready, import the translated content back to your site. Before you begin: Add Wix Multilingual to your site. Add a secondary language . Exporting your site content Begin by exporting your website's content into a CSV file. You can then send the file to a professional translator to have them translate the text. To export your site content: Go to Multilingual in your site's dashboard. Click the More Actions icon next to the relevant language. Click Export Content . Click Export Content again to download the CSV file. Importing your translated content Once you've completed the translation you can import it to your site. This process involves uploading your saved CSV file to the relevant language in your site languages. For example, if you are translating content from English to French, you need to upload the French content to your site's French language. To import your translated content: Go to Multilingual in your site's dashboard. Click the More Actions icon next to the relevant language. Click Import translations . Click Start Now . Click Upload CSV File . Select the relevant CSV file. Click Import Translations . (Optional) Click Review Translations . Review each page and check the status of the translation. Note: The status should say "Translated". Click Save when you are finished reviewing. Publish your site to view the changes live. FAQs Click a question below to learn more: What are the benefits of the import/export process? There are several benefits to importing and exporting your content for translation purposes, but the main benefit overall is that you decide (based on your level of comfort), if you want to translate the content manually yourself, or send it to someone else. Why do I get an error when importing a CSV file with fields that contain code or special formatting? Some fields, like rich content fields, store data as JSON objects. Editing these fields directly in the CSV often disrupts the JSON structure, causing import errors. Unless you’re experienced with JSON formatting, it's best not to translate these fields directly in the CSV. To avoid errors, use the Translation Manager for rich content fields. Look for the Edit translation link in the Translation Manager, which opens a rich content editor. This editor ensures the JSON formatting is correct so you can import your file without issues. What can cause the import process to fail? The import process might fail for several reasons. Check the following: Your file is saved in the CSV format. You haven’t made changes to the “ID” column in the file. Rich content fields (with JSON code) are translated using the Translation Manager to maintain proper formatting. Why do I see more than one language in the exported file? Each exported file contains two languages: the first column includes the content in your Source language, this is your original language (you shouldn’t edit this) and the second column (marked Target language) where you can edit the translation in your target language. I do not see any new translations, what is the reason? The issue is likely caused by one of the following: You added the translated content to the wrong language. Changes to the “ID” column in the CSV file. The last column "Target Language" is empty. What can I do if my file does not download? If a download didn’t start, press the “Download File” button in the green banner that appears at the top of your screen. Is it possible to override content? Yes, when you import your newly translated content, any fields in the translated language column where you entered content, will override existing content in Wix Multilingual for that specific language. Tip: If you wish not to override a specific piece of content, simply leave the field column empty in the file. Is there any site content that cannot be exported? Yes, the exported content doesn’t include content from non-integrated business solutions and Third-party apps. Learn more about translatable content . Can you export/import more than one target language at a time? No, the export/import process works on a language level. Meaning, you can only export one target language per file. What happens if I have existing translations in my target language? The exported file also contains any existing translations in the target language, if they exist. This means that your CSV file will contain both new and existing translations in your target language. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Zoom General and Advanced FAQs This article covers the most frequently asked questions about using the video platform Zoom to host online video sessions with Wix Bookings. Important: To use video conferencing, you need to upgrade your site. View site upgrade plan details . General FAQs What is Zoom? Zoom is a platform that allows you to host online video sessions. You can connect to just one person or many. You and your clients can access the session on a variety of devices including computer, phone, and iPad. In a Zoom meeting you can: Hold a meeting with one person or many people Share your screen Mute and unmute participants, or allow them to do so themselves Use the group chat to exchange written messages (or disable chat) Record the session (or allow participants to record) To learn more about what you can do with Zoom, click here . How do I set it up? Start by creating a new service or editing an existing service to move it online. The first time you create an online service, you'll need to connect to your Zoom account. If you don't already have one, you'll be prompted to create one. Finish creating your service and save it. That's all! The next time you want to create an online service with Zoom, you just need to enable the Add Video Conferencing toggle. No need to connect again. I connected to the wrong Zoom account, what do I do? Go to Manage Apps in your site's dashboard. Click the More Actions icon next to the Zoom app. Click Delete . Log out of your Zoom account. Note: If you don't log out, you'll reconnect to the same account in the next step. Reconnect to the correct account while creating your next service. Note: After reconnecting, you can still host the meetings you created with your first account. Just make sure to log in to Zoom using that account and hold the online service. How do my members and I get Zoom links? Accessing your host link: To access your Zoom session, go to your Bookings Calendar or the Wix mobile app and click the session. Note: The link appears for Class or Course sessions only after you get your first booking. How members access their guest links: Clients can access the link themselves from a number of different places: their confirmation email, their reminder email (if you sent one), and their My Bookings page (if your site has a Members Area). If you are using the Wix app , your client can also access the links through the associated Wix Member app. Additionally, you can go to the session in the Wix calendar to copy the participant link. Then send the link to participants. How do my members get Zoom passwords? Zoom provides separate personal profile settings and account settings , that operate differently. Passwords are sent to your clients based on your Zoom account settings. Any changes to your personal profile won't affect Wix integration. You can set default password settings for Wix calls in your account settings by clicking the lock icon. I received an email from Zoom requesting I reconnect my Zoom account. What should I do? If you receive the email that appears in the screenshot below (requesting to reconnect your Zoom account), simply go into your services and connect the Zoom account again. I have staff members working for me. How can I manage Zoom sessions for us all? Consider setting up a separate Zoom account dedicated for your business - rather than using your personal Zoom account. Your staff members will use this one account to host meetings. Note: Staff members can also connect their own video conferencing accounts to run services on their preferred platform. I don't see the Zoom link in my calendar, what do I do? The Zoom link appears in your Wix calendar only after a booking is made. Courses and Class sessions that have no bookings do not have a link. Make sure you are the one providing the service. If it's a staff member, they can get the link through the calendar if synced , or through the Wix app. Can I connect Wix Bookings to a Zoom account with an enterprise plan? It is not currently possible to connect to an account with an enterprise plan . Can my business hold 2 Zoom meetings at the same time? Currently, Zoom does not allow one account to hold 2 meetings at the same time. Is the same link used for each session? Appointments: A unique link is created each time a client books an appointment. Classes: A unique link is created for each class session. This means, if you have a weekly Monday class, a link is created for each Monday meeting and shared with the participants. This helps you track attendance, enforce payment, and avoid abuse. Courses: One link is created per course and is good for all course sessions. Tip: You and your client connect to sessions with different links. How can I make sure the Zoom link isn't shared with others? Currently, Zoom creates a link per session, not per client. To learn more about Zoom's Privacy and Security features, click here . Advanced FAQs My Connect Zoom interface changed, what happens now? The new interface indicates that your version of Zoom was upgraded but the functionality remains the same as before. Important information about video conferencing for Courses When you connect video conferencing services to a course, a single link is generated for all sessions of the course. Updating or changing the link for one session within the course in the Bookings Calendar only affects that particular slot. If you then change the link for the entire course, the altered slot needs to be updated manually. How can I host multiple sessions at the same time? To host multiple video conferencing sessions at the same time, you need to connect at least two video conferencing accounts to your site. (Android-only) Why doesn't my Zoom meeting open when I try to start it from the Wix app? If you have the Zoom app installed in your device, make sure you disable the Open Supported Links toggle on your Zoom settings. I need a staff member to replace the host of an online service for one session only You can change the instructor for a single session of a course in your Booking Calendar. Any changes to the instructor or the video conferencing link only apply to that session, the remainder of the course is unaffected. Click on the session in your Booking Calendar . Click Edit . Click This Session . Assign the session to the relevant staff member. Optional: You can choose to notify participants about the change with an email. A staff member removed the Wix app from the Zoom app, and it is causing problems. What do I do? A Zoom account can be disconnected by removing the Wix app from the My Apps section of Zoom. To resolve this, you must remove the Zoom app from Wix and then reinstall it. Step 1 | Remove the Zoom App Go to Manage Apps in your site's dashboard. Click the More Actions icon next to Zoom . Click Delete . Select a reason for deleting the app from the drop-down list. Click Delete App . Step 2 | Reinstall the Zoom App Go to Staff in your site's dashboard. Click Edit under Video Conferencing . Select the Zoom app. Click Continue . Click Connect . Select the Zoom account you want to connect. 6. Click Connect . I run offline services but need to offer one session exclusively online Any changes you make to a single session won't affect other classes, courses or appointments. 1. Click the session in your Booking Calendar. 2. In the video conferencing section, click Add Now . 3. (Optional) You can inform all session participants via email by clicking Edit on the session in the Booking Calendar. I only want to send links to my members shortly before session Go to Settings in your site's dashboard. Click Bookings Settings . Click Emails & SMS reminders . Click Customize under Confirmation email . Click the Add a video conferencing link to this email toggle to remove automatic video conferencing link sharing. You can now manually send the video conferencing link to participants in your Booking Calendar at a time of your choosing. My members still receive Zoom links even after I made my service offline As long as your service contains a video conferencing link in your Bookings Calendar, the link is included in your confirmation emails. You must manually delete the video conferencing link from your sessions to remove it from future communications. Go to your Bookings Calendar . Select the sessions you wish to make offline. Click the More Actions icon . Click Remove link . Click Remove Link to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Customizing Your Members Area After adding a Members Area to your site, there are many ways to make it your own. You can change the way it looks, customize the Login Bar and Menu, and add content you want your members to see. Change the language of your Members Area: You can change your site's language from the dashboard. This automatically changes the language of any Members Area elements and pages. Customizing the pages of your Members Area Customize every page of your Members Area to look exactly how you want. You can customize each page’s design and text so they match your site and content. Firstly, personalize the Account Settings page where members manage their details. Member pages also include any pages added automatically by the Wix apps you use. For example, you may see pages like My Orders or My Bookings in your Members Area if you're using Wix Stores or Wix Bookings. Customize the Login Bar and Menu Members use the Login Bar to sign in to your Members Area. After they sign in, they can click the Login Bar to access a menu with your member pages. Set up the Login Bar Choose what information the Login Bar displays ; You can show the member's profile pic and name, or just one of these on the Login Bar. You can also personalize the text that members see before and after logging in to your site. Customize the layout and design Customize the layout and design of the Login Bar to match your style. You can change settings like fill color, borders, alignment and icon sizes. These changes affect both the Login Bar and its menu. Create your own member pages The Login Bar menu displays all the pages in a member's account. It allows members to access private pages that store their personal info, and public pages where they can interact and see information about other members. You can always add new pages with exclusive content and hide pages you don't need on the menu. What's next? Display member pages in your site menu to increase the visibility of your Members Area and encourage visitors to sign up. You can limit pages to specific members based on their role. For example, if you have a teaching website, you can create pages that are only visible to your teachers. You can also create a custom signup form for your Members Area. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix AI Site Chat: Customizing the AI Response Style Important: Wix AI Site Chat is no longer available to install on new sites. Wix Smart Chat is replacing it as the new AI and manual chat solution. Learn more about Wix Smart Chat. Control the way your AI Site Chat sounds when talking to your site visitors. Customizing the response style helps you create a consistent brand experience and match the tone your audience expects (e.g. fun vs. professional). Improve clarity by adjusting the message length, and even add a human touch with emojis and a custom avatar that you chose. Customizing the AI response style Set the tone, message length, and personality through emojis and avatars so every chat with your visitors feels on-brand. View an example for a skateboard shop Let's say you're running a skateboard shop and your audience is mainly teens and young adults who want quick, laid-back answers. The AI should send short, friendly messages with emojis to create a fresh energetic vibe. This is how the response style is customized: Message length: Concise Tone of voice: Casual Emoji: Enabled Avatar: Fun, illustrated skateboard character View an example for a law firm Let's say you're running a law firm and your clients expect clear, expert answers in a serious tone. The AI should respond with detailed, professional messages, and avoid emojis to convey trust and authority. This is how the response style is customized: Message length: Detailed Tone of voice: Formal Emoji: Disabled Avatar: Clean, professional logo Go to AI Site Chat in your site's dashboard. Click the AI response style tab. Choose what to customize: Message length Drag the slider to control how detailed your AI’s responses are. Whichever message length you choose, the AI makes sure to balance clarity and usefulness while avoiding wordy responses. Selecting a Concise message length makes your AI answer quickly and get straight to the point, great for giving quick answers. A Detailed message length provides more depth and longer explanations, which is good for guiding users with complex questions. Tone of voice Drag the slider to set how your AI “speaks” to your visitors. Selecting a Casual tone makes the AI speak in a friendly and informal way while a Formal tone keeps responses structured and professional, most suitable for financial or legal services. The default tone (in the middle) works well for most industries, such as tech, wellness, and hospitality industries. Tip: The Casual tone doesn't use emojis unless you enable them in the Emoji section. Emoji Mark the Use emojis in responses checkbox for a playful and modern tone. This is great to use for e-commerce or lifestyle businesses, and for younger audiences. Avatar Personalize your AI by adding a custom image. Not only does it help give users a more human experience with your AI, it also helps match your brand visually in the chat widget. Click Upload Image to select an image from your computer. Tip: Upload a high-quality square image (at least 100 x 100px) in PNG, JPG, or GIF format for best results. 4. Click Save at the top right. Note: To avoid interruptions for visitors already chatting with the AI, changes apply to new conversations only. Preview before going live: Test your AI to check how it responds to your questions before publishing it on your site. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Adding Media to a Site Bring any site to life with beautiful media. Choose from a range of media types, including images, galleries, videos, audio and vector art. You can upload your own, choose from thousands of free media files, or purchase media files from Shutterstock. Uploading your own media Upload media straight from the Editor. You can upload media from your computer, social networks, other Studio Editor sites or a URL. Once you've uploaded a media file to the Media Manager, you can use it anywhere on the site. Note: See the supported file types and sizes . To upload your own media: Click Media on the left side of the editor. (In the Media Manager) Click Upload Media. Choose where you want to upload media from: Your computer Choose one of the options below: Drag and drop files into the Media Manager. Click Upload from Computer . Select the file(s) you want to upload. Click Open . Other Studio Editor sites Click My Wix Account . Double-click the relevant site folder. Select the files you want to upload. Click Upload Selection . Social networks Select the relevant social network. Click Connect. Select the files you want to upload. Click Upload Selection . A link (URL) Click the Link icon on the left side. Paste the URL link and click Import . Adding free media The Media Manager contains hundreds of free Wix and Unsplash media files that you can add to the site. Just click Media from Wix or Unsplash on the left side of the Media Manager to find the media file you want. To add free media: Click Media on the left side of the editor. (In the Media Manager) Click the relevant tab: Media from Wix: Free images, illustrations and patterns from the Wix library. Unsplash: Free stock images in high resolution. Browse the available images and videos to find the one you want. Tip: Use the search bar and the filters to find media faster. Click the desired image. Click Add to Page . Notes: Free Wix media files are available for digital use within Wix ONLY. For more information, see the Wix Terms of Use . You can use Unsplash images only in accordance with the Unsplash Terms of Use and the Wix Terms of Use . Purchasing media Purchase media from Shutterstock. You can filter images / videos by category for easy browsing, or find media by typing keywords in the search bar. Once you submit your purchase, your media is automatically added to the Media Manager. To purchase media: Click Media on the left side of the editor. (In the Media Manager) Click Shutterstock . Browse the available images and videos to find the one you want. Tip: Use the search bar and the filters to find media faster. Click the media you want to purchase. Click Buy Image / Buy Video . Enter your payment details. Click Submit Purchase . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back AI tools Using AI agents AI Phone Agent: Adding and Setting Up the Phone Agent Important: You must upgrade your Wix site with a plan in order to set up your AI Phone Agent. The Phone Agent is currently only available in English to Wix users in the US. We're working on expanding access. Set up the Phone Agent to answer calls for your business, create call summaries, and let you know when a caller needs follow-up. You can customize how your agent sounds, connect a phone number, and manage its settings from your dashboard. Step 1 | Set up the Phone Agent Open the Phone Agent in your site's dashboard and complete the initial setup. Here, you choose how your agent sounds and what actions it takes during and after calls. Before you begin: Your Phone Agent uses AI credits every time it answers a call. These credits are shared across your whole Wix account, so other Wix AI features draw on the same balance. Learn more about AI credits . To set up the Phone Agent: Go to Phone Agent in your site's dashboard. Click Let's Get Started . Set up your agent under Voice and Tone : Agent name: Enter the name your phone agent introduces itself with on calls. Business name: Review the business name pulled from your site and update it if needed. Voice: Choose Male or Female. Tone: Choose Warm, Professional, Energetic, or Calm. Call greeting: Edit the opening line callers hear. You can also click Generate a new greeting for an AI suggestion. 4. Click Continue to Actions . 5. Choose what your agent handles under Actions : Send SMS links: Enable the toggle to let your phone agent send callers a link to a page on your site after each call. Note: These messages count toward your Wix messaging quota. Alert topics: Enter topics your Phone Agent should alert you about when callers mention them (e.g. refund, urgent repair, a specific service). 6. Click Continue to Preview . 7. Test your phone agent in Preview : Voice: Test how your agent responds in a simulated call. Text: Enter a question and review the response. 8. Click Finish Setup . Step 2 | Connect a phone number Your Phone Agent becomes active after you connect a Wix virtual number. You can also forward calls from your existing business number to that virtual number. To connect a phone number: Go to Phone Agent in your site's dashboard. Click Connect a number to activate at the top of the page. Click Set up virtual number . Follow the on-screen steps to choose and confirm your number. Once active, your number appears under your Phone Agent's number. From there, you can: Pause: Temporarily stop your Phone Agent from receiving calls on this number. Disconnect number: Remove the virtual number from your Phone Agent. (Optional) Set up call forwarding: Click Open Setup Guide under Call forwarding . Select your phone type: Mobile phone, Landline, or VoIP service. Choose when to forward calls: Always: Every incoming call goes to your Phone Agent. When you're unavailable: Calls forward only when you're busy, don't answer, or have no signal. Select your carrier or provider (e.g. AT&T, T-Mobile, or Verizon for mobile). Follow the dialing instructions shown on screen to activate forwarding on your phone. Test it by calling your business number. Forwarding calls from a Google Voice number? Add your virtual number as a linked number in Google Voice settings first. Google Voice texts a code to your virtual number to verify that you own it. Click Get verification code in the Connecting a Google Voice number? section and follow the on-screen instructions to link your number and receive your verification code. Step 3 | Customize your settings Once your Phone Agent is active, click Settings at the top of the dashboard to fine-tune how it works. You can return to these settings at any time. To customize your settings: Go to Phone Agent in your site's dashboard. Click Settings at the top right. Customize the settings you need: Voice and tone: Update the agent name, business name, voice, tone, and call greeting. Actions: Click the Send SMS links toggle to choose whether the Phone Agent sends callers a text message link after each call. Enabled: If relevant, it sends callers a text message with a link from your site, such as a booking page or contact page. Disabled: It does not send a text message after calls. Knowledge: Your Phone Agent reads your published site content automatically and updates it every 24 hours. You can also: Click Refresh to manually update your knowledge after making changes to your site. Add Additional knowledge: Add details that do not appear on your site, such as cancellation policies, parking instructions, or booking details. Alerts: Choose how the agent handles caller follow-up and notifications: Caller messages: The agent asks callers for their details, takes a message, and lets them know you can get back to them. Alert topics: Add topics that the agent should alert you about when callers mention them (e.g. refund, complaint, or cancel appointment). Alert preferences: Choose whether to receive alerts by email, by push notification, or both. Both options are enabled by default. Usage: Check how many AI credits and SMS messages you've used this cycle and how many remain. Click Save . Step 4 | (Optional) Monitor your calls Go to Phone Agent in your site's dashboard to monitor calls, review summaries, and manage follow-up tasks. From the dashboard you can: Monitor performance: Track calls handled, minutes on calls, and calls resolved over time. Review call history: Read AI-generated summaries, check caller sentiment, and update call statuses. Manage follow-ups: Spot calls flagged as Needs Follow-up so you can take action quickly. Test your agent: Click Test Your Agent at any time to run a voice or text simulation. Tip: Learn how to manage your Phone Agent . FAQs Click a question below to learn more about the AI Phone Agent. What is a virtual number? A virtual number is a phone number that is not tied to a specific phone or SIM card. When someone calls it, your Phone Agent answers automatically. Can I transfer my virtual number to a different Wix site? No. Your virtual number is linked to the site it was set up on and can't be moved to another site. You can set up call forwarding from your existing business number to the virtual number on your new site. This way, your customers keep calling the same number while your Phone Agent on the new site handles the calls. If your virtual number ever changes, just update your forwarding settings. To get started, see Step 2 | Connect a phone number in this article. Can I use my existing business phone number? Yes. You can set up call forwarding to route calls from your existing number to your Phone Agent when you're unavailable. Can I change my Phone Agent's settings after setup? Yes. Click Settings on the Phone Agent dashboard at any time to make the necessary changes. Can I stop the Phone Agent from talking about certain topics? Yes. Add a restriction in the Knowledge section to tell your Phone Agent which topics it should not discuss. This is useful if you do not want it answering questions about specific subjects. How do I check my AI credits? Click Settings at the top right of the Phone Agent dashboard , then click Usage to review AI credits used and SMS messages sent . Your dashboard warns you when you have used 75% of your credits and alerts you if they run out. Learn more about checking your usage . Are SMS messages included in my AI credits? No. SMS messages have their own monthly quota, separate from your AI credits. They're used when your agent texts a caller a link after a call. Learn how to increase your SMS quota . What happens if I run out of AI credits? Your Phone Agent stops answering calls. To get more credits, upgrade your plan . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Forms: Removing a Form from Your Site Remove a form from your site when you no longer need it from your editor. After you've removed a form, you can still view the submissions data from Forms & Submissions in your dashboard. How do I know if I'm using old Wix Forms or new Wix Forms? This article will help you understand the differences between old and new Wix Forms. Removing a form from your site You can always remove forms that you no longer want visitors to submit, keeping your site up to date. New Forms Go to the editor and select the form you want to delete. Right-click on the form. Click Delete . (Optional) Remove the form from your Forms & Submissions page: Go to Forms & Submissions in your site's dashboard. Click the More Actions icon next to the relevant form and click Delete . Tip: This moves your form to the Deleted forms folder. After 180 days, the form will be permanently deleted with no option to restore it. Old Forms Go to the editor and select the form you want to delete. Right-click on the form. Click Delete . Publish your site. Note: Publishing your site will move the deleted form to the Deleted Forms folder. If you're deleting a form with no submissions, it will be permanently removed. Viewing data from a deleted form View the form submission data for a form, even after it has been deleted from your site. New Forms Go to Forms & Submissions in your site's dashboard. Click the Filter by: drop down and select Deleted forms. Select the relevant form. Click Restore next to the relevant form. Click the Filter by: drop down and select Active forms to view the restored form. Click the More Actions icon next to the relevant form. Select View submissions . Old Forms Go to Forms & Submissions in your site's dashboard. Click Old Forms . Click Deleted Forms . Click View Submissions Table next to the relevant form. (New Forms only) Restoring a form If you accidentally delete a form or need to bring back a form that you previously removed, you can restore it from the Deleted forms folder. Then, you can take further actions such as viewing form submissions and adding the form back to your site. Note: Forms can be restored within up to 180 days, after which they will be permanently deleted with all its submissions. To restore a form: Go to Forms & Submissions in your site's dashboard. Click the Filter by: drop down and select Deleted forms. Select the relevant form. Click Restore next to the relevant form. Click the Filter by: drop down and select Active forms to view the restored form. (Optional) Add the restored form back to your site. Click the More Actions icon next to the relevant form. Select Add to site . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Setting Up Your Event Details Page The Event Details page is where you can share all the key information your guests need about your event. This includes an 'About the Event' section, a map of the event location, and the option to display or hide the 'Guests' section. By showcasing the guest list, you can generate excitement and encourage social interaction by letting attendees see who else will be joining. Note: If you have events without tickets (e.g. RSVP events) you have the option of disabling the Event Details Page . Choosing a layout Choose how you want to showcase your event details and image. This includes the event header, info and ticket picker where guests select the tickets they want to purchase. Wix Editor Go to your editor . Go to the Event Details & Registration page: Click Pages & Menu on the left side of the editor. Click Event Pages . Click Event Details & Registration . Click the event details element on your page. Click Settings . Click the Layout tab. Customize the layout of your Event Details using the following options: Layout: Choose a layout for the Header and Ticket picker. Text: Choose where you want to display the text for your Event Header and Event Info. Image: Choose how you want to customize the event image by setting the ratio, size, opacity, and background color. Studio Editor Go to your editor . Go to the Event Details & Registration page: Click Pages on the left side of the editor. Click Event Details & Registration . Click the event details element on your page. Click Settings . Click the Layout tab. Customize the layout of your Event Details using the following options: Layout: Choose a layout for the Header and Ticket picker. Text: Choose where you want to display the text for your Event Header and Event Info. Image: Choose how you want to customize the event image by setting the ratio, size, opacity, and background color. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select the Event Details & Registration page under Event Pages . Tip: Jump to the page you need by clicking the dropdown next to Site Pages and selecting Event Pages . Click the events element on your page. Click the Settings icon on the action bar. Click the Layout tab. Customize the layout using the following options: Layout: Choose a layout for the Header and Ticket picker . Text alignment: Choose where you want to display the text for your Header and Event info . Image: Choose how you want to customize the event image by setting the ratio, size, opacity, and background color. Selecting which elements to display Customize your event details page by selecting which elements to display. For example, you can show or hide the 'Guests' section to manage attendee visibility. Wix Editor Go to your editor . Go to the Event Details & Registration page: Click Pages & Menu on the left side of the editor. Click Event Pages . Click Event Details & Registration . Click the event details element on your page. Click Settings . Click the Display tab. Enable the toggles to display the relevant information: Show in header These appear on the header of your Event Page. Date & Location: The date and location appear above the event title. Description: The "short teaser" text appears under the event title. RSVP Button: Show or hide the RSVP button in the page header. Important: There are 2 RSVP buttons, one in the header and one on the page. If you disable both, guest won't be able to register for RSPV events. They can, however, still purchase tickets for ticketed events. Show on page These appear on your Event Details page. Guests: The number of guests attending an event. About section: Displays the "About the event". Show More link: If your "About the Event" text is long, you can show a limited amount of text with a "Show More" link. Connected group: Shows any groups you connected . Membership: Displays your membership offers. Schedule: Displays the event's schedule . More Info ticket link: Provides additional details or information about the event or ticket purchase. Map: A map with the event location appears under the About The Event section. Note: You can set the location of the event in the Event Details section . Share on social: Social share buttons appear at the bottom of the page. RSVP Button: Show or hide the RSVP button in the body of the page. Studio Editor Go to your editor . Go to the Event Details & Registration page: Click Pages on the left side of the editor. Click Event Details & Registration . Click the event details element on your page. Click Settings . Click the Display tab. Enable the toggles to display the relevant information: Show in header These appear on the header of your Event Page. Date & Location: The date and location appear above the event title. Description: The "short teaser" text appears under the event title. RSVP Button: Show or hide the RSVP button in the page header. Important: There are 2 RSVP buttons, one in the header and one on the page. If you disable both, guest won't be able to register for RSPV events. They can, however, still purchase tickets for ticketed events. Show on page These appear on your Event Details page. Guests: The number of guests attending an event. About section: Displays the "About the event". Show More link: If your "About the Event" text is long, you can show a limited amount of text with a "Show More" link. Connected group: Shows any groups you connected . Membership: Displays your membership offers. Schedule: Displays the event's schedule . Ticket More Info Button: Provides additional details or information about the event or ticket purchase. Map: A map with the event location appears under the About The Event section. Note: You can set the location of the event in the Event Details section . Share on social: Social share buttons appear at the bottom of the page. RSVP Button: Show or hide the RSVP button in the body of the page. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select the Event Details & Registration page under Event Pages . Tip: Jump to the page you need by clicking the dropdown next to Site Pages and selecting Event Pages . Click the event details element on your page. Click the Display Elements icon on the action bar. Select the checkboxes to display the relevant information: Header These appear on the header of your Event Details page. Date and location: The date and location appear under the event title. Description: The "short teaser" text appears under the event title. RSVP Button: Show or hide the RSVP button in the page header. Important: There are 2 RSVP buttons, one in the header and one on the page. If you disable both, guests won't be able to register for RSVP events. They can, however, still purchase tickets for ticketed events. Event image: The image you added while creating the event. Event info These appear on your Event Details page, below the header. Guests: The number of guests attending your event. About section: Displays the 'About the event' section. If the text in this section is long, you can select the checkbox next to Show More link . This displays a limited amount of text and a 'Show More' link that leads guests to the full description. Map: A map with the event location appears under the 'About the event' section. Note: You can set the location of the event in the Event Details section . Share on social: Social share buttons appear at the bottom of the page. RSVP button: Show or hide the RSVP button in the body of the page. Schedule and More Info Schedule: Displays the event's schedule . More Info ticket link: Provides additional details or information about the event or ticket purchase. Editing text Your page comes with certain default text that you can edit to match your voice and tone. Change the titles, links and buttons across the page so they suit your events. Wix Editor Go to your editor . Go to the Event Details & Registration page: Click Pages & Menu on the left side of the editor. Click Event Pages . Click Event Details & Registration . Click the event details element on your page. Click Settings . Click the Text tab. Choose what you want to edit: Tip: You may not see options you have not set up or have hidden. Button This is the text that appears on the buttons. RSVP event button text: Visitors at an event without tickets click this button to register. Ticketed event button text: Visitors at a ticketed event click this button to register. Link This is the text that appears on the links. Read More Link: Visitors click this link to expand the "About The Event" section. Read Less Link: Visitors click this link to collapse the "About The Event" section. Event titles This is the text displayed within the event titles. Time & Location: This title appears above the time and location details. Guests Title: Title above display of members that are attending. About: This title appears above the "About The Event" section. Schedule Title Text: Appears above your event schedule. Tickets: Ticket section title. Social Share: This title appears above the social share icons Studio Editor Go to your editor . Go to the Event Details & Registration page: Click Pages on the left side of the editor. Click Event Details & Registration . Click the event details element on your page. Click Settings . Click the Text tab. Choose you want to edit: Tip: You may not see options you have not set up or have hidden. Button This is the text that appears on the buttons. RSVP event button text: Visitors at an event without tickets click this button to register. Ticketed event button text: Visitors at a ticketed event click this button to register. Link This is the text that appears on the links. Read More Link: Visitors click this link to expand the "About The Event" section. Read Less Link: Visitors click this link to collapse the "About The Event" section. Event titles This is the text displayed within the event titles. Time & Location: This title appears above the time and location details. Guests Title: Title above display of members that are attending. About: This title appears above the "About The Event" section. Schedule Title Text: Appears above your event schedule. Tickets: Ticket section title. Social Share: This title appears above the social share icons Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select the Event Details & Registration page under Event Pages . Tip: Jump to the page you need by clicking the dropdown next to Site Pages and selecting Event Pages . Click the event details element on your page. Click Edit Text on the action bar. Choose which element to edit from the Choose an element to edit its text dropdown. Event info This is the text that appears below the header on your event page. You can edit these section titles to match your event’s tone and make the information clearer for guests. Time and location title: Edit the title above your event’s date, time, and location details. Guests title: Edit the title above the guest list. About title: Edit the title above the event description. Share on social title: Edit the title above the social share icons. Schedule and Ticket picker This is the text that appears in the 'Schedule' and 'Tickets' sections on your event page. You can update these titles to better match your event’s style and help guests quickly understand what each section shows. Schedule title: Edit the title above your event schedule. Ticket picker title: Edit the title above the ticket selection section. Buttons and links This is the text that appears on buttons and links across your event page: RSVP event button: Edit the text on the button guests click to RSVP to an event without tickets. Ticketed event button: Edit the text on the button guests click to buy tickets for a ticketed event. Show More link: Edit the link text that expands the 'About the event' section. Show Less link: Edit the link text that collapses the 'About the event' section. Customizing the design Select the colors, fonts, button shapes, and more to create an event page that guests find inviting. Tip: The available design options may vary depending on your layout and display selections. Wix Editor Go to your editor . Go to the Event Details & Registration page: Click Pages & Menu on the left side of the editor. Click Event Pages . Click Event Details & Registration . Click the Event Details element on your page. Click Settings . Click the Design tab. Choose what you want to design: Text Click Text to customize the fonts and colors of any of these options: Header Date & Location: Customize the date and location text that appears above the event name. Event Name: Customize the event name. Description: Customize the description text (short teaser). Title: Customize the titles in the body of the page. Text: Customize the general text in the body of the page. Ticket Name: Customize the ticket text (if you're selling tickets). Additional Info: Customize additional text, such as additional ticket info, fees, or ticket sales period dates. Schedule text If you added an event schedule , click Schedule text to customize the fonts and colors of any of the options. Ticket picker Click Ticket picker to customize the place where guests view and select their desired tickets. Text: Set the font and color of your ticket info (e.g. ticket name and price). Card: Set the background, border and opacity that surrounds the ticket information (e.g name, price). Shadow: Customize the shadow design settings for your ticket picker. Card shadow: Enable the toggle to display a shadow behind the ticket picker. Angle: Set the angle for the shadow to be displayed. Distance: Set the distance for your shadow. Blur: Set the blur of your shadow displayed behind the ticket picker. Opacity & Color: Choose a color and set the opacity for the shadow of your ticket picker. Button & links Click Button & links to customize the fonts and colors of any of these options: Choose a Style: Select a preset style for the button. Font Style: Click the drop-down menu to select the font style. Corner Radius: Choose a corner radius (the higher the radius, the rounder the corners). First Button: Customize the RSVP button which appears in the header: Text Color: Select the color of the button text. Background/Border Opacity & Color: Choose a color and set the opacity for the button background. Second Button: Customize the second RSVP button (if enabled on the Display tab) which appears under the About The Event section. Text Color: Select the color of the button text. Background/Border Opacity & Color: Choose a color and set the opacity for the button background. Links: Select a color for the available links displayed on your event (e.g. "See all" under Guests). Background Click Background to customize the header and page background colors: Header Background: Choose a color and set the opacity. Page Background: Choose a color and set the opacity. Ticket Divider: Drag the slider to change the divider line thickness. Studio Editor Go to your editor . Go to the Event Details & Registration page: Click Pages on the left side of the editor. Click Event Details & Registration . Click the Event Details element on your page. Click Settings . Click the Design tab. Choose what you want to design: Text Click Text Design to customize the fonts and colors of any of these options: Header Date & Location: Customize the date and location text that appears above the event name. Event Name: Customize the event name. Description: Customize the description text (short teaser). Title: Customize the titles in the body of the page. Text: Customize the general text in the body of the page. Ticket Name: Customize the ticket text (if you're selling tickets). Additional Info: Customize additional text, such as additional ticket info, fees, or ticket sales period dates. Schedule text If you added an event schedule , click Schedule text to customize the fonts and colors of any of the options. Ticket picker Click Ticket picker to customize the place where guests view and select their desired tickets. Text: Set the font and color of your ticket info (e.g. ticket name and price). Card: Set the background, border and opacity that surrounds the ticket information (e.g name, price). Shadow: Customize the shadow design settings for your ticket picker. Card shadow: Enable the toggle to display a shadow behind the ticket picker. Angle: Set the angle for the shadow to be displayed. Distance: Set the distance for your shadow. Blur: Set the blur of your shadow displayed behind the ticket picker. Opacity & Color: Choose a color and set the opacity for the shadow of your Ticket Picker. Buttons & links Click Buttons & links to customize the fonts and colors of any of these options: Choose a Style: Select a preset style for the button. Font Style: Click the drop-down menu to select the font style. Corner Radius: Choose a corner radius (the higher the radius, the rounder the corners). First Button: Customize the RSVP button which appears in the header: Text Color: Select the color of the button text. Background/Border Opacity & Color: Choose a color and set the opacity for the button background. Second Button: Customize the second RSVP button (if enabled on the Display tab) which appears under the About The Event section. Text Color: Select the color of the button text. Background/Border Opacity & Color: Choose a color and set the opacity for the button background. Links: Select a color for the available links displayed on your event (e.g. "See all" under Guests). Background Click Background to customize the header and page background colors: Header Background: Choose a color and set the opacity. Page Background: Choose a color and set the opacity. Ticket Divider: Drag the slider to change the divider line thickness. Wix Harmony Editor Go to your editor . Click the Page dropdown at the top left of the page. (In the Site Pages panel) Select the Event Details & Registration page under Event Pages . Tip: Jump to the page you need by clicking the dropdown next to Site Pages and selecting Event Pages . Click the Events element on your page. Click the Settings icon on the action bar. Click the Design tab. Choose what you want to design: Text Click Text to customize the fonts and colors of any of these options: Header: Customize the Event date , Event location , Event name and Description text that appears below the event name. Event info: Customize the Titles , Event date , Event location , Text and About section . You can customize each text element individually. Click the Text icon to change the style, font, font weight, font size, and text formatting. Click the color circle to open the color picker and select a different text color. You can select a color from your Brand palette or a Custom color. Tip: Click Back at the top of the panel to return to the main Design menu. Schedule text If you added an event schedule , click Schedule text to customize the fonts and colors of the schedule text: Time , Duration , Title , and Place . Tip: Click Back at the top of the panel to return to the main Design menu. Ticket picker Click Ticket picker to customize the place where guests view and select their desired tickets. Text: Set the font and color of your ticket info (e.g., ticket name and price). List: Customize the look of the ticket list, including the divider lines and the quantity selector box where guests choose how many tickets to buy. You can adjust details such as the color, opacity, width, and corner style by dragging the sliders or entering a value. Changed your mind? Click Reset to original design at the bottom of the panel to restore the original look. Tip: Click Back at the top of the panel to return to the main Design menu. Buttons & links Click Buttons & links to customize the fonts and colors of any of these options: Button design: Choose the shape of your buttons and adjust the corner radius to make them more rounded or more square. Drag the slider or enter a value to set the corner radius. First Button: Customize the RSVP button (if enabled on the Display elements panel) which appears in the header: Font style & color: Choose the font and text color for the button. Background opacity & color: Choose the background color and set its opacity. Second Button: Customize the 'Checkout' button which appears under the Tickets section. Font style & color: Choose the font and text color for the button. Background opacity & color: Choose the background color and set its opacity. Links and active elements: Select a color for the available links displayed on your event (e.g., "See all" under Guests) and the Social sharing icons . Tip: Click Back at the top of the panel to return to the main Design menu. Background Click Background to customize the header and page background colors: Header: Choose a color and set the opacity for the header background and set the opacity. Page: Choose a color and set the opacity for the page background and the ticket dividers. Tip: Click Back at the top of the panel to return to the main Design menu. Note: Changes will affect smaller screen sizes. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Forms: An Overview With Wix Forms, create fully customizable forms and collect all the info you need to run and grow your business. Add forms directly to your site for lead capturing, subscriber sign ups and more. Once you've created your forms, track all the submissions right from your dashboard. The newest version of Wix Forms offers a more robust solution for creating and managing forms. This article will help you understand the differences between old and new Wix Forms. Explore the types of forms to create Choose from premade forms, or start from scratch to create your own custom form. Our premade forms come in different templates such as contact forms, registration forms, job applications, price quotes, and more. Drag and drop the form directly onto your site, then customize it to match your site's design theme. Get started by adding a form to your site . Using old Wix Forms? You can also create a standalone form that isn't related to your site and can be shared with anyone using its URL. Tailor the form to your exact needs There are many different types of form fields to choose from when building a form. Depending on the form you're creating, add contact fields, a signature field, multiple choice options, and more. Templates come with pre-selected fields that you can modify, but you can also choose to build a form from scratch. Whether it's a template or a blank form, customize the settings, design and layout to your needs. You can also add conditional rules to improve the way you collect information based on your visitor responses. If your form is too long, turn it into a multi-step form to make it more manageable for visitors to fill out. View all submissions in one place Once you've published a form on your site, all the form submission data appears in your Forms & Submissions dashboard. Sort and filter the submissions for each form separately. You can also export form data from a submission table. Stay updated on submissions while you're on the go Whenever someone submits a form, you automatically get a notification to your account email and the Wix app. From the form builder, you can set up and manage additional notifications with Wix Automations , like having notifications sent to your Wix Inbox too. You can also choose who receives an email from the automations you set up, ensuring the right team members stay informed. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Creating Exclusive Store Pages for Site Members Reward your site members by offering exclusive deals just for them. You can allow access to all site members or only to those who know the page's password. Step 1 | Add a Members Area to your site The Wix Members Area allows customers to sign up and log in to your site. Having a Members Area means customers can view past purchases, access information about present orders, save their details for a faster checkout next time, and more. When you add Wix Stores to your site, it comes with a Members Area. If you deleted it, you can re-add the Members Area . Step 2 | Add a private page to your site When site visitors click to access a private page that's restricted to site members, they are prompted to sign up and log in. If you restricted the page to password holders, they are prompted to enter the password. Learn how to add a private page to your site . Step 3 | Add products to the new page Now add a store element , such as a Product Gallery or Slider Gallery to the new page and create a special category with the products you want to display there. Tip: If you want to sell the same products you sell on public pages - but at different prices - you can duplicate your existing products and save them with a different name and price. When the products are ready, add them to a category and display that category on you exclusive page. Step 4 | (Optional) Hide the page from your site menu If you don't want site visitors to see that there is a page they can't access, you can hide it from your site menu. Learn how to hide pages from your site menu in the Wix Editor and in the Studio Editor . After creating restricted pages, you can: Create an email marketing campaign and send it to selected customers . Create coupons and discounts and send them to customers who have access to exclusive store pages. Create a link on another site page that leads to the restricted page. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Solving performance and technical issues Site Performance: Optimizing Site Media Images and videos are key elements for engaging site visitors, making your content visually appealing and memorable. However, optimizing your media is crucial to ensure faster loading times and a smooth user experience. Follow these tips and guidelines to enhance your site’s performance while maintaining the quality of your visuals. Optimizing images on your site Images are an excellent way to showcase your content, such as photography, products, or blog visuals. By optimizing images, you can improve loading speed and overall performance. Select an option to learn more about our guidelines for optimizing images. Choose the right format Wix allows you to upload a wide range of media file types directly to your site, like images, video, audio, icons, vector art (SVG) and more. When you upload an image to your site, it is automatically converted to AVIF format, as it's better optimized for site performance. Images: AVIF is a new type of image file that's better than JPEG and is approximately 50% smaller than WebP. This makes AVIF images load faster on your live site. AVIF can also handle a wide range of colors, making images look even more realistic. Wix automatically compresses your images using AVIF on your live site. SVG images: SVG graphics (also known as vector art) use mathematical equations for drawing graphics, as opposed to pixel grids used in other raster image formats. This makes them lighter, which means they generally load at a higher speed. It also means that the image's quality and sharpness is not affected by resizing. We recommend using vector art for decorative shapes and business logos. GIFs: While GIFs are a popular format for showcasing animated content, modern video encoding formats have both a smaller size and better quality. We therefore recommend using video files for animated or moving content instead of GIFs. Upload the best image quality Use high-resolution images (minimum 2560x1440 pixels) for quality and clarity. Compress files larger than 25MB before uploading using external tools. Replace background images with static elements like shapes or colored sections to reduce load times. Use the Wix image resizer to adjust images to recommended sizes before uploading. Organizing galleries on a site Wix offers various gallery options to showcase multiple media files. Proper organization and placement of galleries can significantly impact your site’s speed and effectiveness. Opt for a single gallery with multiple media items rather than using multiple galleries on one page to avoid overloading. Allow your gallery to load incrementally with a "Load More" button , which improves interaction while managing performance. Place galleries below the fold (content visitors see after scrolling). This lets text and CTAs above the fold load quickly, keeping visitors engaged while your gallery content is still loading. Optimizing videos on a site Videos are great for delivering valuable content, such as tutorials, promotional materials, or product features. Optimizing video playback is essential to prevent performance issues. Host videos with Wix Video for built-in optimization and playback performance. Embedded videos (YouTube, Vimeo, etc.) are delivered via iFrames and cannot be optimized by Wix. Limit their use and place them below the fold. Avoid using videos as backgrounds, as they can slow the initial page load. Switch to static placeholders like images or text instead. Limit the number of videos displayed on a single page. For multiple videos, create a dedicated page and link to it using buttons like "See More Videos" to keep your homepage lightweight. Common issues and solutions Blurry images If images appear blurry: Ensure they are high resolution (2560x1440 pixels or higher). Use appropriate formats (AVIF, WebP, or JPEG). Refrain from uploading screenshots, as they often have lower resolution. Check the Image Sharpening feature in the Wix Editor to enhance clarity. Slow homepage loading Common causes of slow homepage loading include excessive images or videos above the fold and overloaded widgets. To resolve: Simplify design by reducing elements on the homepage. Add text or static images above the fold. Use lazy loading for galleries. Videos loading slowly To enhance video load times: Compress videos before uploading. Use Wix Video for optimized hosting. Replace videos above the fold with static elements or lightweight placeholder content. Tips: Test your site speed: Use Wix Site Speed dashboard to identify performance issues and improve overall speed. Plan for navigation efficiency: Keep critical elements above the fold lightweight for fast loading. Use galleries wisely: Limit each page to one gallery, and enable loading buttons for extensive media files. Monitor mobile optimization: Regularly adjust your site’s mobile design using the dedicated Wix Mobile Editor for smaller screens. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit