< Back Managing your business Building your community Wix Groups: Adding and Managing Your Group Members Foster an online community around your business. Add people to your group to create a shared space for networking, collaboration, and discussions. Assign group admins to help monitor activity and grant members permission to create their own groups. Managing members In the members tab you can add members to your group, view a member's profile, review answers to membership questions, set group members as admins, and remove members. Dashboard Go to Groups in your site's dashboard. Click the relevant group. Click the Members tab. Choose what you want to do next: Add members to your group You can add members to your group in different ways. Choose the one that's relevant for you. Click + Add Members on the right. Choose how you want to add members to your group: Send email invites, add existing site members, or copy a shareable link to send. Note: You can add public site members directly to your group. If a site member's profile is private, you can only invite them to join. They need to accept the invite themselves before joining the group. Tip: Add your group's invite link to an email marketing campaign and send it to people you'd like to join your group. Review answers to membership questions If your group is set to private, when potential members want to access it, they need to request to join. You can set up membership questions to examine if you wish to approve the pending requests or not. You can also review the answers even after you approved the request. To review membership questions for pending members: Click View All next to Member Requests . Click Review Answers next to the relevant pending member. Review the answers then choose an option: Approve or Decline . To review answers by existing members: Click the More Actions icon next to the relevant member and select View answers . Review the answers and click Close when you're done. View a member's profile You can edit a contact's information at any time to update their details or add details or custom fields that are relevant to them. Click the More Actions icon next to the relevant member. Select View contact . View and manage your contact. Set a group member as an admin Group admins can moderate discussions, update settings, approve new member requests, remove members, and more. Group admins are not members of your site. They can make changes only through the live site. If you want someone to in make changes in your group via your site's dashboard, create a create a custom role for a group collaborator . Click the More Actions icon next to the relevant member and select Make group admin . Remove a member When you remove a group member, they are still members of your site. However, blocking a member means they can't access your site at all. Click the More Actions icon next to the relevant member and select Remove member . Create a segment Build a targeted audience based on your group activity. Use group-based filters such as "Joined group", "Had posts in group", or "No posts in group" to reach the right members with an email campaign. Click + Create Segment at the top of the Members tab. Click Create Segment on the popup. Create a new segment . Note: Group related filters are under the Groups category when you add a filter. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Groups . Tap the relevant group. Choose what you want to do next: Add members to your group You can add members to your group in different ways. Choose the one that's relevant for you. Tap + Invite Members and decide what you want to do: Tap Create next to the invite link to create and send the link to new members. If you don't see Create , tap the More Actions icon and select Copy to get the invite link that you have previously created. Tap Add Members to select public members and directly add them into the group. Review answers to membership questions If your group is set to private, when potential members want to access it, they need to request to join. You can set up membership questions to examine if you wish to approve the pending requests or not. You can also review the answers even after you approved the request. To review membership questions for pending members: Tap Requests to join . Tap Show all answers . Review the answers then choose an option: Approve or Decline . To review answers by existing members: Tap # Members . Tap the More Actions icon next to the relevant member. Tap View Answers . Review the answers and tap the X when you're done. View a member's profile You can edit a contact's information at any time to update their details or add details or custom fields that are relevant to them. Tap # Members . Tap the More Actions icon next to the relevant member. Tap View Profile . Send a message to individual members You can initiate chats, send messages with attachments, and set up saved replies for smooth communication. Tap # Members . Tap the More Actions icon next to the relevant member. Tap Send Message . Decide what you want to do next: Send the message via Chat , Email or SMS . Use a saved reply , create a new one, edit it, or write your own text. Send an item like a payment request, pricing plan, product, service, media, etc. Tap Send . Tips: Tap the Phone icon on the top right to call your members via the Wix app . Tap the More Actions icon on the top right to manage your contact. You can create a task , star, or delete the conversation, and more. Set a group member as an admin Group admins can moderate discussions, update settings, approve new member requests, remove members, and more. Group admins are not members of your site. They can make changes only through the live site. If you want someone to in make changes in your group via your site's dashboard, create a create a custom role for a group collaborator . Tap # Members . Tap the More Actions icon next to the relevant member. Tap Make Admin . Remove a member When you remove a group member, they are still members of your site. However, blocking a member means they can't access your site at all. Tap # Members . Tap the More Actions icon next to the relevant member. Tap Remove Member . Live site Go to your live site and log in. Go to the relevant group on your live site. Select the Members tab. Choose what to do next: Add members to your group You can add members to your group in different ways. Choose the one that's relevant for you. Click + Add Members on the right. Choose how you want to add members to your group: Send email invites or add existing site members. Tip: Click the Share Group icon to copy a sharable link to send. You can add your group's invite link to an email marketing campaign and send it to people you'd like to join your group. Review answers to membership questions If your group is set to private, when potential members want to access it, they need to request to join. You can set up membership questions to examine if you wish to approve the pending requests or not. You can also review the answers even after you approved the request. To review membership questions for pending members: Click New Member Requests . Click Review . Review the answers and choose an option: Approve or Decline . To review answers by existing members: Click the More Actions icon next to the relevant member and select View Answers . Review the answers and click the X when you're done. View a member's profile You can edit a contact's information at any time to update their details or add details or custom fields that are relevant to them. Click a member's name to view their profile. Follow members Click Follow next to a member's name to receive notifications when they post or comment. Set a group member as an admin Group admins can moderate discussions, update group settings, approve new member requests, remove members, and more. Group admins are not site collaborators with backend access to your site. They can only take group admin actions on your live site. Click the More Actions icon next to the relevant member and select Make Group Admin . Tip: If you want someone to have access to your group via your site's dashboard, create a custom role for a group collaborator . Remove a member When you remove a group member, they are still members of your site. However, blocking a member means they can't access your site at all. Click the More Actions icon next to the relevant member and select Remove from Group . Note: To remove the member from your site, go to your site dashboard. Tip: Your group members can manage their accounts directly from their members area on your site. They can update their name, adjust site preferences, customize notification settings, and view their subscriptions. Customize members settings You can customize your members' permissions and privacy settings. Create and manage membership questions, choose who can create groups on your site, and limit access to certain members. Dashboard Go to Groups in your site's dashboard. Choose what you want to do next: Customize your group members' permissions You can choose what people can do in your group by setting member permissions. Decide which group members can post in your group, who can send invitations to join, and who can add site members manually. You can also choose what to call "members" of your group (e.g. members, students, coworkers). Click the relevant group. Click the Settings tab. Click Edit Settings next to Members . Select the relevant options for each setting: Who can post in the group? Who can invite members to join? Who can add site members? Who can create events ? What are group members called? Click Save . Create and manage membership questions Create questions for people to answer when requesting to join your group. Ask visitors how they found out about the group, why they're interested in joining, or collect some basic details. Potential members can answer these questions from a desktop or Spaces by Wix or Fit by Wix . Click the relevant group. Click the Settings tab. Click Manage Questions in the Membership questions section. Tip: Click + Add Question if this is the first question you're adding. Choose what you want to do next: Click + New Question . Decide if the question is required or optional. Edit your questions. Delete your questions. Choose who can create groups on your site Click the More Actions icon at the top right and select General settings . Select an option under Who can create groups? : All site members: All members can create a new group without needing an admin's approval. Members with approval: All members can request to create a new group, but you (or another admin) need to approve the request. Only admins: Only you and other admins may create new groups. Click Save . Limit your group's access Decide who can see or access your group. You can make your group private and allow access only to approved members, pricing plan holders, or event participants. Private groups can be visible to all site visitors or group members. Click the relevant group. Select the Info tab. In the Privacy section, choose the privacy setting for your group: Public , Private , or Only paying members . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Groups . Choose what you want to do next: Customize your group members' permissions You can choose what people can do in your group by setting member permissions. Decide which group members can post in your group, who can send invitations to join and who can add site members manually. You can also choose what to call "members" of your group (e.g. members, students, coworkers). Tap the relevant group. Tap Permissions . Tap the Member List toggle to show or hide the member list to all group members. Select the relevant options for each setting: Invite: Who can invite members to join? Add members: Who can add site members? Post: Who can post in the group? Create and manage membership questions Create questions for people to answer when requesting to join your group. Ask visitors how they found out about the group, why they're interested in joining, or collect some basic details. Potential members can answer these questions from a desktop or Spaces by Wix or Fit by Wix . Tap the relevant group. Tap Manage Questions in the Membership questions section. Tip: Tap + Add Question if this is the first question you're adding. Choose what you want to do next: Tap + Add a Question . Tap the More Actions icon next to the relevant question to: Edit it and decide if it is required or optional. Delete a question. Choose who can create groups on your site Tap Group preferences . Select the relevant option under Group creation : All members: Any member of your site can create a group. Members with approval: Any member of your site can create a group with your approval. Only admins: Members aren't allowed to create groups unless they are admins. Tip: You can also allow your members to create their own groups straight from the relevant member app. Limit your group's access Decide who can see or access your group. You can make your group private and allow access only to approved members, pricing plan holders, or event participants. Private groups can be visible to all site visitors or group members. Tap the relevant group. Tap Edit next to the group's name. In the Privacy section, choose the privacy setting for your group: Public or Private . For private groups, decide who can find and access your group. Tap Save . Live site Go to your live site and log in. Go to the relevant group on your live site. Click the More Actions icon next to the group's name and select Group Settings . Choose what you want to do next: Customize your group members' permissions You can choose what people can do in your group by setting member permissions. Decide which group members can post in your group, who can send invitations to join and who can add site members manually. Click the Admin Tools tab. Click Edit under Member Permissions . Select the relevant options for each setting: Who can post in the group? Who can invite members to join? Who can add site members? Click Save . Create and manage membership questions Create questions for people to answer when requesting to join your group. Ask visitors how they found out about the group, why they're interested in joining, or collect some basic details. Potential members can answer these questions from a desktop or Spaces by Wix or Fit by Wix . Click the Admin Tools tab. Click Edit under Membership Questions. Choose what you want to do next: Click + Add a Question . Decide if the question is required or optional. Edit your questions. Delete your questions. Click Save . Limit your group's access Decide who can see or access your group. You can make your group private and allow access only to approved members, pricing plan holders, or event participants. Private groups can be visible to all site visitors or group members. Click the Info tab. Choose the privacy setting for your group: Public or Private . Choose the visibility of your group: Visible or Hidden . Click Save . Tip: Learn more about managing your member privacy settings and about site member privacy settings for Wix Groups . You can also customize the member menu . FAQs Click a question below to learn more about managing group members. Can I change a member's profile from private to public and vice versa? No. Only the member can change their own profile visibility. If they want to switch to a public profile, they need to sign in to your site and update their profile visibility settings . Can I add private and public members to my group? You can add public site members directly to your group. If a site member’s profile is private, you can only invite them to join. They need to accept the invite themselves before joining the group. Only the member can change their profile visibility. If they want to update it, they need to sign in to your site and change the setting in their account. How does a private member join a group after being invited? If a site member has a private profile, they don't join the group automatically. After you send the invite, they need to: Open the invite email. Click the join link. Sign in to your site. Accept the invitation to join the group How many contacts can I invite to a group at one time? You can invite up to 500 contacts per invite. What is the maximum number of members who can be invited to groups? You can invite up to 500 contacts per invite. Why is someone who bought a program, subscription, or event still asked to request to join? If someone bought an Online Program, event, or Pricing Plans subscription connected to your group but still sees 'Request to Join', they were not added automatically. This can happen for 2 reasons: Their profile is private: Private members are never added automatically. They receive an email invite to join instead. The plan setting is off: For Pricing Plans, the plan may not be configured to add subscribers to the group automatically when they purchase. Here's what you can do: Ask them to check their email for a group invite and click the link to join. If this is a Pricing Plans subscription, make sure the plan is connected to the group and that Automatically add subscribers to these groups when they purchase this plan is enabled. Learn how to connect a plan to content and services . Note: This setting only applies to future purchases. Members who already bought the plan before it was enabled won’t be added automatically and need to be added manually. Can new members see content posted in a private group before they joined? Yes, once a member joins a private group, they can access all content that was posted prior to their joining. Can I change the color of the membership request popup? No, the color of the 'You've requested to join' popup can't be customized. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Third-Party App: Product Auction by Webkul With the Product Auction app by Webkul, you can add an auction feature to your Wix Stores shop to let your customers bid on items. Create and manage auctions for any of your products and track your live bids. Important: To use this app on your site, you need to have Wix Stores or Wix Pricing Plans , have a Premium plan , and have a connected domain . This app is only available in English. Features and benefits include: Create auctions for any of your products Decide the winner of each auction when it ends Send automated emails when customers place bid Set a start and end time and manually restart unsuccessful auctions Check out the Product Auction app by Webkul to get started. For questions or comments, contact Webkul directly: Website: https://webkul.com/ Email: support@webkul.com This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: Inviting People to Join Your Site on the Wix Member Apps Invite people to become members of your site through the Wix member apps , Spaces by Wix or Fit by Wix, to grow your business and expand your community. You can send invitations easily from the Wix app or your site's dashboard. For example, if you run a fitness studio, you can invite clients to join through Fit by Wix, giving them easy access to schedules, classes, and exclusive content. This enhances their experience and strengthens their connection to your brand. Inviting people from the Wix app When you send someone an invite, they receive a link to download the relevant mobile app. Once they download the app, your members can engage with your business and online community from their mobile device. Before you begin: You can only invite members after you have chosen your preferred mobile app . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Mobile App . (If needed) Switch to editing a different mobile app: Tap the mobile app name at the top. Tap the relevant member app. Tip: If you want to edit a different app (e.g. Spaces by Wix, Fit by Wix), choose the app as your preferred mobile app . Choose how to invite people: Share invite code Get your invite code and share it to let people easily join your site: Tap the More Actions icon at the top right of your screen. Tap Share invite code . Choose what you want to do: Copy Invite Code: Copy the code to share it yourself. Send with Message: Select a platform to send the invite code directly in a message Send an SMS Send the link and invite code to people by SMS (text message). Tap the Invite new members tab. Tap Send an SMS . Select the contacts you want to invite. Tap Send in the message field on your phone. Share via social networks Share the link and invitation code to any social network connected to your phone. Tap the Invite new members tab. Choose how you want to send your invite to. For example, Facebook, WhatsApp, or Gmail. Note: Tap More to see more options. Tap Send . Wix Studio app Go to your site in the Wix Studio app. Tap Mobile App . (If needed) Switch to editing a different mobile app: Tap the mobile app name at the top. Tap the relevant member app. Tip: If you want to edit a different app (e.g. Spaces by Wix, Fit by Wix), choose the app as your preferred mobile app . Choose how to invite people: Share invite code Get your invite code and share it to let people easily join your site: Tap the More Actions icon at the top right of your screen. Tap Share invite code . Choose what you want to do: Copy Invite Code: Copy the code to share it yourself. Send with Message: Select a platform to send the invite code directly in a message Send an SMS Send the link and invite code to people by SMS (text message). Tap the Invite new members tab. Tap Send an SMS . Select the contacts you want to invite. Tap Send in the message field on your phone. Share via social networks Share the link and invitation code to any social network connected to your phone. Tap the Invite new members tab. Choose how you want to send your invite to. For example, Facebook, WhatsApp, or Gmail. Note: Tap More to see more options. Tap Send . Tip: Add an invite banner to the mobile version of your site to turn visitors into engaged members. Setting up automated email invites from the Wix app Save time by setting up automated email invites. Each new member who joins your members area receives an automated email inviting them to join your site on the app. Before you begin: To send out an automated email invite automation, make sure you install the members area on your site. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Mobile App . (If needed) Switch to editing a different mobile app: Tap the mobile app name at the top. Tap the relevant mobile app. Tip: If you want to edit a different mobile app (e.g. Spaces by Wix, Fit by Wix), choose the app as your preferred mobile app . Tap Enable Email Invite under Growth tools . Tap the Enable Invite Email Automation toggle to activate the automated email invites. (Optional) Preview and customize the details of the automated email: Tap View & Edit Email Details and choose what to do next: Edit the general details (e.g. Sender Name and Reply to Email). Note: Some details (e.g. Subject Line) can only be edited on desktop, from the Automations tab in your site's dashboard. Tap the Timing drop-down to choose when to send the email after members join your site. Tap View Email to see a preview of your automated invite. Tap Send test to my email to see what your members receive. Tap Save Details when ready. Wix Studio app Go to your site in the Wix Studio app. Tap Mobile App . (If needed) Switch to editing a different mobile app: Tap the mobile app name at the top. Tap the relevant mobile app. Tip: If you want to edit a different mobile app (e.g. Spaces by Wix, Fit by Wix), choose the app as your preferred mobile app . Tap Enable Email Invite under Growth tools . Tap the Enable Invite Email Automation toggle to activate the automated email invites. (Optional) Preview and customize the details of the automated email: Tap View & Edit Email Details and choose what to do next: Edit the general details (e.g. Sender Name and Reply to Email). Note: Some details (e.g. Subject Line) can only be edited on desktop, from the Automations tab in your site's dashboard. Tap the Timing drop-down to choose when to send. the email after members join your site. Tap View Email to see a preview of your automated invite. Tap Send test to my email to see what your members receive. Tap Save Details when ready. Inviting members via email campaigns Invite people to join your site on the mobile apps by sending an email campaign from your site's dashboard on your desktop. To invite people via email campaigns: Go to Mobile App in your site's dashboard. Click the relevant tab (e.g. Spaces by Wix app, Fit by Wix app). Scroll down and click Send Campaign in the Growth and marketing tools section. Create your email campaign , then click Next . Add recipients to send the email campaign to, then click Next . Tip: Learn more about sending an email campaign , including adding recipients, subject line, and newsletter details. Click Publish when you're ready. (Optional) Click Share on Social or Copy Link to share your campaign. Click Done . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Feature updates Updates to iFrames and Custom Elements In order to improve the security of apps and components on Wix sites, we're planning to implement sandboxing on January 1st, 2025. This update may affect the function of some code in custom elements and iFrames. Select a question to learn more about this update. What does this update mean? Sandboxing is a feature that restricts access to content / certain storage areas in an element. With this update, access to certain storage areas in iFrames and custom elements (e.g. sessionStorage, cookies, cache etc.) will be limited - meaning they won't be as easily accessed by apps. Learn more about the update Will this affect the live site? The live version of the site will not be affected. This change will impact the function of apps / components in your editor (Wix Editor or Studio Editor), and in Preview mode. Do I need to make any changes? If any code on the site currently has access to sessionStorage , localStorage , cookies , indexDB , and cache , we recommend updating the code to ensure it keeps functioning as expected. If you're not using the code, you can still update it to ensure the security of the custom element / iFrame. Otherwise, you can delete the component from the site. To delete the component: Go to your editor . Select the iFrame / custom element. Press the Delete key on your keyboard. Where can I find the impacted elements / code? If you have a site that will be affected by this change, we sent you an email on the 24th of November. This email should advise you of the sites in your account that may be impacted by this update. You can find the relevant elements / code by using the Layers panel in your editor. Learn more about the Layers panel in the Studio Editor Learn more about the Layers panel in the Wix Editor How do I update the code? There are a few actions you can take to update the code, including wrapping access to an API. Learn more about ways to update code Important: We cannot provide support for codes that were not created or tested by Wix. If you are experiencing an issue or require assistance with coding, please contact the developer or code provider. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: About Bookings Pages Once you add Wix Bookings, certain pages are automatically added to your site. You use these pages to run all aspects of your Booking business; from creating services to managing your schedule each week. You can also customize each of the pages to suit your business and brand. Showcase your services using the Service List The service list is where you display the services you offer. Choose whether to display all your services on one page, in different service categories on different pages, or even display a single service on a page. The service list page displays details of your appointments, classes and courses. This includes the service name, price, and duration. Make sure your service list attracts potential clients by customizing the design to suit your business and brand. Share more details about a service using the Service Page Service pages provide clients with more in-depth information they need before they book one of your appointments, classes or courses. Decide what information you want to display and how you want to the page to look . Display your service times on the Calendar Page The Calendar Page is where clients view the availability of your services and select the time slots they want to book. Ensure the information is as clear as possible to make it easy for your clients to book sessions with you. You can customize the design and edit the text for your calendar page in the Editor. Get details you need from clients with the Booking Form The Booking Form is where clients fill out the information you require before they can book your services. You can customize this form and add extra fields or create different booking forms for different services. This allows you to collect the information you need to provide the best service possible for your clients. You can also personalize the design of the Booking Form to match your site's design. Offer different payment options on the Checkout Page The Checkout Page is where clients choose how they want to pay for the services (if you enable more than one option) and where they provide their payment details. You can edit the Checkout Page settings in the dashboard . Important: The checkout page only displays for paid services. If your service is free, your clients go straight to the Thank You page from the Booking Form. However, if you have any coupons on your site, clients go to the Checkout page, even for free services or services with offline payments. This is to ensure that clients complete their booking through the Checkout page to enter any available coupons. Allow clients to review orders with the Thank You Page The Thank You Page is where clients review their order after they complete a booking. You can edit the text and design of the Thank You Page in the Editor. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Google Workspace: Renewal Payment Failures for Your Business Email The renewal payment for your Google Workspace business email may have failed due to one of the following reasons: The payment has been declined by your credit card provider The credit card provided has expired or has insufficient funds The credit card number provided is invalid The credit card provided has not been approved for recurring payments Please contact your bank or credit card company to check why the payment failed and update your payment details accordingly. If your business email subscription has already been canceled, then you must repurchase it. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Wix Studio: Viewing Your Customer Care Ticket Log Manage your team's Customer Care interactions in one place. From your Wix Studio workspace, you can track past conversations, check ticket statuses, and revisit previous solutions. Search or filter by reporter, site, or status to quickly find the information you need. Viewing your ticket log The Customer Care Tickets tab provides a complete view of your team's ticket history, helping you track issues and revisit past solutions efficiently. Tickets are categorized by status to help you monitor their progress: Open: Awaiting a response from you or Customer Care. Reported Bug: Identified as a bug and under investigation. Closed: Resolved and marked as closed. To view your ticket log: Go to Customer Care Tickets in your Wix Studio workspace. Hover over a ticket and click View to see the conversation with Wix Customer Care. Use the search bar or filter to narrow tickets by reporter, site, or status. Something new came up? Click + Create New Ticket at the top right to start a new conversation with Wix Customer Care. FAQs Click a question to learn more about the Customer Care Ticket log. What tickets can I see in the log? If you’re the owner or co-owner of the workspace, you can access all tickets created by your team. Teammates can only see tickets they’ve submitted. Can I search for a ticket by keywords? Yes, you can search for tickets using keywords related to topics, ticket numbers, or sites. You can also filter tickets by reporter, site, or status ( Open, Bug, Closed ). Can I see tickets that haven't been answered yet? Yes, tickets that are waiting for a response from Customer Care will appear as Open . Can I reopen a ticket? Reopening a ticket isn’t available. If you need additional help, create a new ticket. Can I edit or delete a ticket? No, it’s not possible to edit or delete tickets, including their subject lines. All details remain in your log to maintain a complete record of your team's interactions with Customer Care. How do I find my ticket number from past interactions if I haven't switched to Wix Studio? Your ticket number depends on how you contacted Customer Care: Phone support: After your call, you'll receive an email from Wix. The subject line includes your ticket number. For example: "You have a new response from the Wix Team (Request 12345678)". Chat support: Ask the Customer Care expert for your ticket number during the chat, as it won’t be sent automatically. Email support: After submitting your request, you'll get a confirmation email. Your ticket number is located at the bottom. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Business Phone Number: Canceling Your Phone Number Service Having a Business Phone Number allows your customers to call, text, or leave voicemails for your business. If you signed up for a business number, but decide you no longer need it, you can cancel the subscription before it automatically renews. To cancel your business phone number: Go to Premium Subscriptions in your Wix account. Click the More Actions icon next to the Business Phone Number you want to cancel. Select Cancel Business Phone Number . Select Cancel auto renew . Click Cancel now . Important: If you turn off the auto-renewal of your phone number subscription, you can still choose to revert to auto-renewal if you change your mind before the expiry date. If you cancel your Business Phone Number within the first 14 days after initial purchase, the plan will be canceled and refunded immediately. The 14 day money back guarantee period does not apply to renewal payments. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your media Using the Pro Gallery Wix Pro Gallery: Setting the Image Quality for Gallery Media The Wix Pro Gallery allows you to set and customize the image quality per individual media files, or for all of your media at once. Setting the image quality for individual media Go to your editor . Click the pro gallery element on your page. Click Manage Media . Click the relevant image / video and click the More Actions icon . Click Adjust Quality and choose what you want to customize: Adjust Image Quality : Enable the toggle to adjust the image quality. Drag the slider to increase or decrease the quality. Note: The higher the image quality, the longer it takes for your media to load. It is not recommended that you increase the image quality to above 90. Image Sharpening : Enable the toggle to adjust the image sharpness and customize the following: Amount: Increase or decrease the amount of sharpening applied to the image. Radius: Increase or decrease the number of pixels from the edge that the sharpening affects. Threshold: Set how different a pixel must be from the surrounding area before it’s considered an edge pixel and sharpened by the filter. Note: The lower the threshold number, the more intense the sharpening effect. Click Apply . Setting the image quality for all media Go to your editor . Click the pro gallery element on your page. Click Settings . Click the Advanced tab and scroll to the Advanced Image Settings section. Customize the image quality using the following options: Image Quality: Drag the slider to increase or decrease the quality. Note: It is not recommended that you increase the image quality to above 90, as this may lead to a reduction in your site's performance. Image Sharpening: Enable the toggle to adjust how the image sharpening is set: Amount: Increase or decrease the amount of sharpening applied to your media. Radius: Increase or decrease the number of pixels from the edge that the sharpening affects. Threshold: Set how different a pixel must be from the surrounding area before it’s considered an edge pixel and sharpened by the filter. Note: The lower the threshold number, the more intense the sharpening effect. Convert images to a modern format: Converting your images to modern formats compresses the images without reducing their quality. This improves your site's loading time and images still download in their original format. Enable or disable the toggle according to your preference. We recommend keeping the toggle enabled, as disabling it may affect your site's loading time. Enabled: (Recommended) Images are converted to a modern format. Disabled: Images display in their original file format. This may affect site loading time. Automatically resize images: Wix automatically resizes gallery images to optimize media loading time and maintain site visitor's viewing experience. Click the drop-down to choose when images are resized. We recommend keeping the setting set to Always so that your site's loading time is not affected. Always (recommended): Gallery images are automatically resized to improve your site's loading time. Gallery Only: Only media in the main view of the Pro Gallery are resized. Images in the Expand Mode display in their original resolution. Never: Media load in their original resolution. This may affect your site's loading time, but also allows for better pinch zoom / zoom in with the magnifying glass in the Expand mode. FAQs Click a question below to learn more about setting the image quality for gallery images: What is the recommended resolution to upload my image in? We recommend you upload the best possible quality media files to your gallery to ensure the best results. Make sure to upload images / videos of at least 2560 X 1440 pixels in resolution. We optimize them to the exact dimensions displayed on screen, without any loss of quality. Does sharpening my image affect the contrast of the whole image? No. Sharpening your image does not affect the contrast of the whole image. The sharpening tool only increases the contrast of the edges of lines within the image. The brighter sides of edges become brighter while the darker sides become darker. Note: If you use a very low sharpening threshold, the algorithm may recognize image noise as edges or borders. This can make the image noise more noticeable since the contrast of the noise is increased. What can I do if my images look over-saturated? If your images look over-saturated or too contrasted, try decreasing the values in the Sharpening section. Note: By default, browsers automatically apply aliasing to images to prevent distortion. This is to reduce visual artifacts and other glitches that can result from images displayed in their original quality. A browser's down-scaling algorithm may lead to data loss in high-resolution images. As a result, rendering full-resolution images smaller than the image's actual size affects image quality. This generally results in a smoothening of colors or blurring of the image on your live site in comparison to the original file. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Selling Pricing Plans Before you begin: This article is for merchants using the Wix POS Register, the HP tablet-based solution for brick-and-mortar businesses. If you're using Wix Mobile POS, this feature is not available. Recurring pricing plans are not supported. Pricing Plans on Point of Sale (POS) lets you sell free and one-time payment plans in person. You can manage active subscriptions from the Customer page and review plan orders in your Sales History . Selling a Pricing Plan at checkout Set up your pricing plans in the dashboard before selling them on the POS. Only free and one-time payment plans are available at checkout. To sell a Pricing Plan: Open the POS tablet. Tap Checkout in the navigation menu. Tap the Pricing Plans tab. Browse the list and tap a plan to add it to the cart. Select a customer. (If relevant) Select a start date and tap Continue . Tap the total at the bottom of the screen. Accept payment by Card , Cash , or Manual Card Entry . Note: A Card Reader must be connected to pay by card. Complete the checkout to confirm the sale. Notes: If the plan includes a joining fee , it appears as a separate line item in the cart. You can only add one pricing plan per transaction. Pricing plans can't be combined with other products in the same cart. Viewing Pricing Plan orders in Sales History Completed Pricing Plan sales appear in Sales History with your other POS orders. To view a Pricing Plan order: Open the POS tablet. Tap Sales History in the navigation menu. Find and tap a pricing plan order to open the order details. Tap Actions at the top right and select an option: Issue Refund Add a Note Print Receipt Text Receipt Email Receipt Print Gift Receipt Email Gift Receipt Managing a customer's subscription Manage active subscriptions from the Subscriptions tab on the Customer page. To manage a subscription: Open the POS tablet. Tap Customers in the navigation menu. Find and tap the customer. Tap the Subscriptions tab. Tap the subscription you want to manage. Tap Manage and choose what you'd like to do: For an active subscription Pause subscription: Choose when to pause and, optionally, when to resume. Note: The customer won't be charged or able to use the plan while it's paused. Extend subscription: Add time to the current billing period. Cancel subscription: The plan ends immediately. Go to your payment provider if a refund is needed. For a paused subscription Resume subscription now: Reactivate the subscription immediately. Change resume date: Update the date the subscription will resume. FAQs Click a question below to learn more about pricing plans on POS . What payment methods are accepted for pricing plans? You can accept Card , Cash , or MOTO (Mail Order/Telephone Order). The Other payment method is not currently available for pricing plans. Can I add a discount or coupon when a pricing plan is in the cart? No. When a pricing plan is in the cart, you can't add discounts, coupons, loyalty redemptions, custom charges, or other products. To add these items, first remove the pricing plan from the cart. Can a cart contain more than one pricing plan? No. Each cart can contain a maximum of 1 pricing plan at a time. Does a customer need an email address to purchase a pricing plan? Yes. Customers must have an email address on file. If they don't, add one to their profile before completing the sale. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Changing a Domain After Purchase It is not possible to change or edit a domain name or domain extension after you purchase it. The only way to change the domain name for your site is by purchasing a new domain and assigning it to your site . For example, it isn't possible to correct a typo in your domain. You need to purchase a new domain instead. Or, to change the domain extension for your domain (e.g. switching from .com to .org) you need to buy a new domain with the new domain extension. Important: Domains purchased through Wix are set to renew automatically. We recommend that you turn the auto renewal option off for the incorrect domain to avoid paying for another year. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Smart Chat: Managing Your Settings Wix Smart Chat settings let you control how your chat works on your site: when it’s available, what visitors see, and how your AI and manual chat experiences are configured. From here, you can manage your availability mode, visitor greetings, contact form behavior, offline experience, and avatars. Tips: If you change your mind, click Discard to revert to the last saved version. Any change you make here won’t apply until you click Save . Choosing your chat availability mode By default, Smart Chat starts with the AI Chat being active 24/7 so visitors can get answers right away. You can change the mode anytime to suit your business model and response style. To choose the chat availability mode: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Select a chat availability mode: AI Chat 24/7 Visitors can get instant answers, day or night. This keeps your site responsive even when you're away, and helps capture leads and handle common questions automatically. Manual chat 24/7 Visitors message you directly, and you reply from your Inbox . This is best to use if you want a personal, human touch in every conversation. This requires you (or your team) to be available to respond throughout the day. Scheduled hours Use scheduled hours to control exactly when your chat is active and if the AI Chat or Manual Chat handles it during those times. When there is no active time slot, the chat follows your offline settings . When selecting this option, click View scheduled hours to customize the chat schedule: Set the time zone for your schedule. Choose the days and start/end times for each time slot. Decide who’s active in each slot (AI Chat or Manual Chat). Add or remove time slots to match your weekly routine. Inactive Choose Inactive if you don’t want the chat to respond immediately. Your chat won’t provide live replies, but you can still keep the widget visible to collect visitor details, show an offline message, and let visitors leave a message. Tip: Customize the offline settings to control what visitors see when the chat is inactive. Adjust the avatar settings Choose the profile images visitors see in your chat when they’re speaking with the AI Chat or Manual Chat. Adding a recognizable avatar helps visitors understand who they’re chatting with and keeps the experience consistent with your brand. To adjust the avatar settings: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Under Avatar settings , choose which to update: AI Chat Avatar: Set the avatar visitors see when your AI Chat replies. Use a brand icon or assistant image so visitors instantly recognize they’re chatting with AI. Manual Chat Avatar: Set the avatar visitors see when you or your team members reply in manually. This can be your logo, a team photo, or a staff avatar - however you want to appear to visitors. Tips: For best results, upload a high-resolution square image (at least 100 x 100px) in PNG, JPG, or GIF format. Use the preview on the right to see how the avatar will look inside the chat before saving. Configuring the AI Chat settings When the Smart Chat is active, you can control what visitors see when they open the chat and how the AI helps guide the conversation. These settings let you tailor the AI experience to match your business, whether that’s adding a welcome message, suggesting quick topics, or showing page overviews while visitors browse. To configure the AI Chat settings: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Choose what you want to set up under When AI Chat is active : Conversation starter Select the checkbox next to the messages you want the AI to send visitors: Show a conversation starter when visitors open the chat: Write a welcome message to help site visitors know what they can ask and how the AI can help. Add a legal disclaimer in the chat: Enter a disclaimer in the field letting site visitors know that responses are AI-generated and may not always be accurate. This is helpful for setting expectations and supporting compliance needs. The disclaimer will appear once to every site visitor, right after the first welcome message. Quick topics Quick topics are clickable prompts that appear in the chat to help visitors start the right conversation faster, especially when they’re not sure what to ask. Select the Generate start questions or topics checkbox. Then, customize the following elements: Intro text: Add a short line above the topics to guide visitors. For example: "Choose a topic to get quick answers:" Topics list: Add up to 5 topics. Each one appears as a clickable option in the chat and can be reordered or removed. Tip: If you activated the AI Chat, test these questions first to make sure the AI knows how to answer them accurately. Page overviews Page overviews help site visitors stay oriented while they browse your site with the chat open. Select the checkbox to enable this feature. When enabled, the chat gives a short summary of the page they’re currently viewing, so visitors get quick context without leaving the conversation. Configuring the Manual Chat settings When the Manual Chat is active, visitors can message you directly and wait for your reply. In this section, you can control what visitors see when they open the chat so that expectations are clear and the conversation begins smoothly. To configure the Manual Chat settings: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Under When Manual Chat is active , choose what to customize: Conversation starter Choose to display a short personalized greeting at the start of a new Manual Chat. This helps set expectations, for example that you’ll reply soon, and guides visitors on what to ask before sending their first message. Click Conversation starter . Select the Show a conversation starter when visitors open the chat checkbox. Type the text you want to appear at the start of a new Manual Chat. Click Save at the top right. FAQ Buttons Make it easier for your site's visitors to find answers to their questions by adding FAQ buttons in your Manual Chat. You can add up to 5 FAQs. Note: This functionality only works when you have the Wix FAQ app installed and configured. Learn how to install the Wix FAQ app and create FAQs . Click FAQ Buttons . Select the Show FAQs in your chat checkbox. (Optional) Edit the intro message above the buttons. You can use up to 80 characters. Click + Add Question . Select the checkbox next to each FAQ you want to show in the chat. Tip: Click Add New FAQ to create a question that isn't on the list yet. Click Save at the top right. Customizing the chat widget behavior Control how visitors interact with the chat widget on your site. Here you can choose which contact form fields to collect, decide when the contact form appears in the AI Chat and Manual Chat, and customize where the widget appears and when it opens. To customize the chat widget behavior: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Under Chat Widget Behavior , choose what to customize: Contact form fields Using a contact form is a great way to keep in touch with your site visitors. Once a visitor fills out the form, the information is sent to your inbox and contact list so you never miss a sales lead. The form will only get sent if the site visitor isn't recognized as a contact. The following fields appear on the form by default. The Email field is mandatory, but you can deselect the other fields. Full name Email (this field is mandatory) Phone number Message You can also customize the Intro message visitors see when they open the form as well the Success message after they submitted the form. Tip: You can customize the form’s style and colors in your editor . Contact form in AI Chat Choose when the contact form shows up during an AI Chat conversation, so you can capture leads at the right moment. Choose when to display it: Part of the welcome screen: This means the form shows as soon as the chat opens. Note: This may reduce AI chat engagement if site visitors need to fill it out before starting the conversation. When the AI can’t answer their question When they ask to talk to a real person Contact form in Manual Chat Choose when the contact form appears in Manual Chat, so you can collect visitor details before or during the conversation. Choose when to display it: Part of the welcome screen: Show the form as soon as the chat opens. (Optional) Require the form before visitors can send a message. After they send a message: Show the form once the site visitors sends the first message Never: Don't show the contact form in the Manual Chat. Chat widget appearance Choose where the chat widget appears, when it opens, and what it displays when minimized. Where should the chat widget appear? Choose which devices to show the widget on when visitors browse your site. Desktop and mobile: Show the widget on every device. Desktop only: Show the widget on desktop computers only. Mobile only: Show the widget on mobile devices only. Choose when the chat widget opens: Decide if the chat opens automatically when visitors enter your site or stays minimized. Open the chat when visitors enter your site: The chat opens automatically on page load, so visitors notice it right away and can start a conversation faster. Keep the chat widget minimized when visitors enter your site: The chat stays closed until a visitor clicks it. This is a more subtle experience and gives visitors control over when to engage (Optional) Show a message above the minimized chat: If the widget is minimized, you can set a short message that appears on the widget (e.g. "Need help?") to encourage visitors to open the chat. (Optional) Show quick topics when the chat is minimized: Help visitors start the right conversation faster by providing your most common topics. Learn more about quick topics. Chat visibility Choose on which pages the widget is shown: All Pages: The widget will appear on every page of your site . Specific Pages: Click Select Pages to deselect the pages you want to hide the widget on. Click Save to confirm your selection. Note: When your site works with dynamic pages (e.g. Wix Stores or Wix Blog pages), the page template and all the pages using that template will not show the chat widget when you deselect the page. Customizing the chat's offline behavior When the chat is offline, you can choose what visitors see on your site. Setting the behavior for when the chat is offline helps you stay professional and responsive even when you can’t reply right away. This reduces missed opportunities and sets the right expectation about when you’ll respond. The chat goes offline when it's outside your scheduled hours, when the chat availability mode is set to Inactive , or when your AI credits quota is reached. To customize the chat's offline behavior: Go to Smart Chat in your site's dashboard. Click the Manage drop-down and select General settings . Scroll down to When the chat is offline , and click Offline behavior . Choose what to do: Hide the AI chat on my site: Remove the chat widget from your site while the chat is offline, so visitors won’t see the widget or try to start a conversation. Show the chat widget on my site: Keep the chat widget visible on your site in offline mode. To show anything to visitors, select at least one option: Show the contact form to collect leads: Shows your contact form so visitors can leave their details. This helps you capture leads even when no one is available. Let visitors write chat messages: Allow visitors to type and send a message while the chat is offline, so they can still reach out in the chat experience. Show a custom message when the chat is offline: Display a message that explains the chat is offline to set expectations. You can customize the exact wording in the text box. For example, explain how to contact you and when you’ll get back to them. FAQs Click a question below to learn more. Can I customize the design of the chat? Yes, you can design and customize the appearance of the chat to reflect your brand's style and voice. Can I see the interactions between the AI and my site visitors? Yes, you can monitor interactions by reviewing the conversations in your Inbox . This allows you to understand common questions and improve the AI's responses. Is there a way to disable the chat temporarily? Yes, you can change the chat availability mode to Inactive and choose to hide the chat on your site under the When the chat is offline drop-down. I've hidden the chat from a number of pages, but AI seems to still answer questions about these pages. How do I stop this? Hiding the chat from a page does not stop AI from using that page as a source. To prevent this, you need to exclude the page from the chat. Learn more about excluding site pages . Can I set a different intro and success message for AI chat and manual chat? No. The intro message for the form as well as the success message are the same for both the the AI chat and the manual chat. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit