< Back Promoting your site Sending email marketing campaigns Email Marketing: Creating Engaging Content Your subscribers most likely get tons of emails flooding their inboxes every day. How are you going to make sure your campaign stands out? A successful email marketing campaign is all about having high quality content. From the subject line to the images, text, and links inside the email, every aspect of your campaign needs to provide the most possible value. Tips for writing engaging email content Here are some best practices to follow when creating your content. Your email campaign makes an impression as soon as the recipient sees the subject line and 'From' name in their inbox, so have a plan and strategy for every element of the email. Clearly identify yourself in the 'from' name The 'from' name is the first thing subscribers see in their inbox. Make sure recipients immediately understand who is sending them an email. If they subscribe to your business newsletter, the 'from' name should be your business name, not you personally. If you do want to add a more personal touch, you can include your name (i.e. Sarah from Wix.com) but it should be followed by the business name so there's no room for misinterpretation. Write a value-driven and concise subject line Similar to the 'from' name, your email subject line needs to tell the recipient what they can expect to see if they click into the email. Keep the subject line informative: think of the action you want subscribers to take in the email and see if you can make it apparent in the subject line. It is okay to get creative and try to stand out in their inbox, as long as the content isn't confusing or misleading. Keep your brand consistent to build trust If you're sending a campaign to your list of subscribers, it's most likely not the first email they've received from you. Stay consistent with your brand colors, fonts, as well as your tone of voice in every email you send. Having a consistent brand presence helps build trust with your contacts, as they know what to expect when they open an email from your business. Speak directly to your audience You know your target audience and your subscribers better than anyone. What emails are they opening from you? Have they interacted with you in any way? Use the data from your past email campaigns when building out new content. Your email should speak directly to your subscribers' pain points and try to solve the issue they're having. Keep the email short and focused on one topic Every email you send needs to have a clear point and topic: a seasonal sale, a new online course launch, signing up for a service, etc. Especially if you're sending to a list of subscribers who regularly receive your emails, there is no need to cram lots of information into one email. Stick to the most important points, and link to your call-to-action button to learn more. Stick to one call-to-action When creating a call-to-action, you need to think: what is the one action I want my subscribers to take? Don't confuse them with multiple buttons and links that ask them to do different things. Choose one main goal and make it obvious in the email what that is. Text and images best practices Here are some best practices to keep in mind when writing text or adding images and links to your email campaign. When writing text: Maintain an 80% text to 20% image ratio for your campaign content. Keep your text to under 200 words. Long form text campaigns are hard to skim and you'll quickly lose your reader's interest. Break up paragraphs with sub-headings. This helps readers quickly get the info they need. Careful when using exclamation points, all capital letters, and keywords that can be considered spammy (e.g. credit, free, win, etc.) as they can trigger spam filters. Always make sure you're including credible links. A spam filter can detect any links that are blacklisted and deny emails that contain them. When adding images: Do not send emails that contain only images. Image-only campaigns can look suspicious to receiving email providers and your recipients. Add at least 1-2 sentences of text. Put your logo in the upper lefthand side of the email. Use .jpg, ,gif, or .png format only. If your email has multiple images, use the same dimensions to not overload the reader. We recommend using image files of at least 750 px width. Make sure your file name briefly describes the image as the name becomes the image's alt text. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site SEO (get found on Google) Troubleshooting Additional Meta Tags Meta tags contain information about a page that web browsers and search engines can read. You can also add additional meta tags to your site to give search engines additional information about your pages. Troubleshooting additional meta tag issues If you're having issues with adding additional meta tags, try the following: Check if the meta tags is already added You can add up to 10 meta tags. However, you can't add the same meta tag twice. It's also not possible to add a default meta tag that Wix already created for you. Learn More Make sure that the meta tag format is correct You can only use and tags in valid HTML format. For example: This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Adding an Index for Your Collection Set up indexes in your Wix CMS to optimize data retrieval times. You can choose between creating regular or unique indexes based on your specific needs. Think of your collection as a database full of information which represents your content. To display this content on a page, the CMS (Content Management System) performs database searches. As your content grows, these searches can take longer, affecting the speed at which information is retrieved. User input elements also influence database searches. For example, a dropdown input element may display a list of options from your collection. When site visitors click this dropdown, they are effectively searching your collection. Indexes serve as shortcuts that map the structure of your data, allowing the CMS to retrieve information more efficiently. By creating an index, you help the system avoid scanning the entire database each time a search is performed. This significantly speeds up data retrieval, especially when your collection contains many items, ultimately enhancing the user experience on your site. Understanding index types Choosing the right index type for your CMS collection is key to meeting your data needs. There are two main types: regular indexes and unique indexes. Regular indexes A regular index is designed to enhance data retrieval speed by allowing you to search across multiple fields within your collection. Use this type if you need to optimize performance for queries involving multiple fields. Regular indexes can include up to three fields, making them ideal for queries that filter or sort based on various attributes. Tips: When creating a regular index, choose fields that match the most frequent queries on your site. For example, if you have a real estate site and you use a repeater to show the most popular houses for sale on your homepage, you could create an index that includes the fields: 'City', 'Property type', and 'Most popular'. If your queries use different filters for different searches, it’s best to create separate indexes for each filter set. For the best performance, ensure the sort order of your dataset or queries matches the order defined in your index. Unique indexes A unique index enforces data integrity by ensuring that values in a specific field are distinct across all collection items. This type of index is limited to one field and is ideal for scenarios where each entry must be unique, such as user IDs, email addresses, or product SKUs. It automatically prevents duplicates by rejecting attempts to add or update items with identical values. For example, if you create a unique index for email addresses, it will prevent duplicate entries, ensuring that each email address in your collection remains unique. This is especially crucial for user accounts or any dataset where duplicates could cause confusion or errors. About automatic indexes For large collections with high query volumes, Wix automatically identifies slow-running queries and creates indexes to improve performance. This automatic indexing service works behind the scenes to optimize data retrieval without any action required from you. Automatic indexes are designed to speed up your most common queries by analyzing your collection's usage patterns. They include sort and filter keys based on the queries your site visitors are making. You can identify automatic indexes by the "Auto-indexed" label in your indexes manager Key things to know about automatic indexes: They don't use your quota: Automatic indexes don't count toward your index limit, so you can still create all your user-defined indexes. They're dynamic: The system may remove automatic indexes if they're no longer beneficial. If you want to keep a suggested index permanently, delete the automatic index and create an identical user index in its place. They apply to large collections: Automatic indexing is designed for collections with substantial content and traffic that benefit most from query optimization. Note: If you create a manual index that uses the same fields as an automatic index, your manual index takes priority and the automatic index is removed automatically. Index quotas The number of indexes you can create depends on your site plan: Free and upgraded sites: Up to 4 user-created indexes per collection (1 unique index + 3 regular indexes). Sites with the Business Elite or Elite plans: Up to 15 user-created indexes per collection: 2 unique indexes. 13 regular indexes (up to 5 three-field indexes and 8 single-field indexes). In addition to the indexes you create, Wix may automatically create indexes for large collections to optimize query performance. These automatic indexes do not count toward your quota and can be identified by the "Auto-indexed" label in your indexes manager. You can upgrade your site if you need additional indexes. Note: System indexes (like the ID or creation date fields) do not count toward this quota. Creating an index for your collection Go to your collection in the CMS to create regular or unique indexes that optimize how your collection retrieves and organizes data. To create an index: Go to CMS in your site's dashboard. Click the relevant collection. Click the More Actions drop-down at the top right and select Indexes . Click + Add Index . Choose the type of index you want to create: Regular or Unique Regular Create an index for up to 3 different fields that allows duplicate values. Select Regular under Select Index Type . Enter a name for the index in the Index Name field. Add the field that you want the search query to speed up: Click the Choose a field drop-down and choose a field you want to index. Click the Sort drop-down and choose the order in which the field will be sorted in the index. Tip: For best performance with single-field indexes, we recommend using only the Ascending sort order (A-Z for text fields, low-high for number fields). (Optional) Repeat step 2 to add up to 3 fields. Tip: For multi-field indexes, we recommend matching the sort order of each field to the sort order in the search query you want to optimize. Click Save . Unique Create an index to ensure all values of a specific field are distinct. Select Unique under Select Index Type . Enter a name for the index in the Index Name field. Add the field that you want the search query to speed up: Click the Choose a Field drop-down and choose the field you want to index. Click the Sort drop-down and choose the order in which the field will be sorted in the index. Tip: For best performance, we recommend using only the Ascending sort order (A-Z for text fields, low-high for number fields). Click Save . FAQs Click below for answers to common questions about indexing collection data. Where can I find more advanced documentation about using indexes with coding? Learn more about indexes and your CMS collections at dev.wix.com . How many indexes can I create? Free and upgraded sites can have up to 4 user-created indexes per collection (1 unique index + 3 regular indexes). Sites with the Business Elite or Elite plans can have up to 15 indexes (2 unique indexes + 13 regular indexes with up to 5 three-field indexes and 8 single-field indexes). System indexes do not count toward these limits. Upgrade your site if you need additional indexes for your site's collections. What are system indexes? System fields are automatically created by Wix for every collection to improve performance. They include the essential attributes of ID and Creation date and cannot be deleted. Only user-created indexes count towards your maximum allowed index limit, so you can create custom indexes without worrying about system-generated ones affecting your quota. When should I add an index to my collection? Consider adding an index if: Your data collection is large and query times are slow. You have frequent database reads that require filtering and sorting. Your query speeds are fine now, but your collection is expected to grow significantly. Are there times when I shouldn't add an index? You should consider avoiding adding an index in the following cases: If your collection is frequently added to but not displayed anywhere on your site. If your collection isn’t expected to grow significantly. If your collection already has an index. Which fields are unsuitable for indexes? Indexes are most effective for fields with a wide range of values. Fields with a limited range of values, such as booleans, are not ideal for indexing. For example, if product color is a common search filter and your store offers various colors, adding an index on this field can make queries faster. However, if your store only offers black or white products, the index won't significantly improve query speeds. Can I remove or edit indexes I create? Once you save an index, you cannot edit it. However, you can delete the index and add a new one with the needed specifications. You may need to delete an index if you've reached your quota or attempted to create a unique index for a field that contains duplicates. To delete an index: Go to CMS in your site's dashboard. Click the relevant collection. Click the More Actions drop-down at the top right and select Indexes . Click Delete next to the index you want to remove. Note: You cannot delete system indexes, which are automatically created for every collection to improve performance. What happens if I try to add a duplicate value to a unique index? If you attempt to add a duplicate value to a unique index, the database will reject the new or updated item. What are automatic indexes and how do they work? Automatic indexes are created by Wix to optimize query performance for large collections with high traffic. The system monitors your collection's usage patterns and identifies slow-running queries, then automatically creates indexes to speed up data retrieval. These indexes are labeled "Auto-indexed" in your indexes manager and don't count toward your index quota. The system may remove automatic indexes over time if they're no longer providing performance benefits. If you want to keep an automatic index permanently, you can delete it and create an identical user index with the same field configuration. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Domain basics Subdomains Overview A subdomain is an extension of your primary domain name . It is added in front of your root domain to form a separate web address. Subdomains are usually used to bring visitors to a specific page or section of your website. It is still part of the main website, but it may be considered a separate site by search engines. For example, the address for a blog subdomain might look like this: blog .example.com. Benefits of Subdomains Some benefits of using subdomains include: Organization: Subdomains can help to separate different sections of a website, making it easier for visitors to find the content they're looking for. For example, you might use one subdomain for an online store, and another one for your blog. Branding: Subdomains are useful for creating webpages with different identities, while still being related to your main website. For example, an online store can differentiate between its physical and online stores, or a news website can use a different subdomain for each section of the site. Search results: Subdomains can help to improve a website's SEO, with each subdomain appearing separately to the main site in search results. This can help increase the website's visibility, driving more traffic to the site. Ways of Setting up Subdomains in Your Wix Account Method of Primary (Root) Domain Connection Subdomain Destination Action Required A Wix domain, or a domain connected to Wix via name servers An external (non-Wix) website, resource, or blog. Add the required DNS records in your Wix account. Learn how to connect a subdomain to an external site . A Wix domain, or a domain connected to Wix via name servers. Wix site Upgrade your site and add the subdomain to your Wix account. Learn how to connect a subdomain to a site in your Wix account . Domain connected to Wix via pointing or not connected to Wix Wix site Upgrade your site and add the subdomain to your Wix account. Then add the required DNS records with your domain host. Learn how to connect a subdomain to an external site . FAQs Click on a question below to learn more about how your Wix account works with subdomains. Can I connect a subdomain to a specific page on my Wix site (other than the homepage)? Currently, it is only possible to connect a subdomain to your site's home page using the methods mentioned above. If this is something you would like to see Wix offer in the future, you can vote for this feature . Can I connect a business email to a subdomain? Currently, it is not possible to connect a business email (add MX records) to a subdomain in Wix. If this is something you would like to see Wix offer in the future, you can vote for this feature . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Analytics for your site and business Wix Analytics: Reports Glossary Wix Analytics reports provide insights to help you make informed decisions to improve your site and grow your business. To interpret the data accurately, make sure you understand the report terms and their definitions in this glossary. Your Wix Analytics reports are displayed by category, and each category contains its own set of terms. Tip: You can find the All Reports page under Analytics in your site's dashboard. Traffic Learn how people find your site and discover ways to grow your audience. Use the Traffic Overview to track trends and gain insights about your visitors. Dive deeper into your da ta with Traffic reports . This section includes terms related to traffic metrics and UTM parameters. Key metrics Term Definition Site sessions Visits to your site. A session ends after 30 minutes of inactivity. Unique visitors The number of people that visited your site. A visitor is considered unique when they connect from a different browser or device (IP address). Traffic category Categories of sites that people navigate to your site from (e.g. social, email, organic search, etc). Traffic source Sites that people navigate to your site from (e.g. medium.com, reddit.com). Traffic source URL Specific URLs that people navigate to your site from. UTM parameters Identify where your site's traffic is coming from using UTM parameters. Learn more about tracking campaigns and traffic sources . Term Definition UTM campaign content The UTM parameter used to differentiate between similar content or links within the same ad or campaign, to identify which specific element or version was clicked. For example, "header-link", "footer-banner", or "image-A". UTM campaign content can be used to track A/B tests or entry points with different content. UTM campaign keyword The keywords associated with an ad. UTM campaign medium The UTM parameter used to identify the channel through which traffic comes to your website, such as "email," "social," or "organic." UTM campaign name The name you give to a particular UTM campaign. UTM campaign source The specific site a visitor comes from (e.g. google.com, facebook.com). UTM Wix campaign The UTM identifier of a multichannel campaign (added by Wix). Behavior Learn how people navigate your site and find opportunities to increase conversion. Use the Behavior Overview to learn how visitors interact with your site and then learn more about your data with Behavior reports . This section includes terms related to engagement, navigation, button clicks, clicks to contact, site search, and form submissions. Engagement Term Definition Bounce rate The percentage of visitors who left your site after viewing only 1 page. Exit rate The percentage of visitors who leave your site from a specific page after visiting it. Average pages per session The average number of pages people visit during a session. Average session duration The average time people spent on your site. Average time on page Time spent on each page is calculated as the time gap between a visitor looking at one page and looking at the next page. Time spent on the last page in the visitor's session is not included. Page views The number of times a site page is visited or refreshed. Navigation Term Definition Next page viewed The next page a visitor goes to after the current page. Previous page viewed The page a visitor came from before the current page. Page path The path to this page within your domain (e.g. /blog/new-post). Button clicks Term Definition Unique clicks The number of people that clicked an element, such as a button or an image. Total clicks The number of times an element was clicked, such as a button or an image. CTR - Click Through Rate The number of people that clicked an element (e.g. button, image) out of all unique visitors to a page. Button text The text on the clicked item (e.g. "Contact Us"). Button page The path of the page within your domain (e.g. /blog/new-post) where visitors clicked. Linked item The item the button is linked to (e.g. web address, page, anchor). Link details The URL or the title of the linked item. Clicks to contact Term Definition Clicks to contact Site sessions where a visitor clicked to contact you via WhatsApp, phone or email. Unique clicks to contact Unique visitors who clicked to contact you via WhatsApp, phone or email. Phone clicked Site sessions where a visitor clicked to contact you via phone. Email clicked Site sessions where a visitor clicked to contact you via email. WhatsApp clicked Site sessions where a visitor clicked to contact you via WhatsApp. Contact details The phone number or email address that visitors clicked to contact you. Site search Term Definition Unique searchers The number of unique visitors who searched for something on your site. Unique searchers with no results The number of unique visitors who searched for something on your site and had no results. Rate of unique phrases with no results Percentage of unique visitors who had no results at least once. Search CTR (Click Through Rate) The number of times at least one result was clicked, out of all searches on your site. Avg. click position Where your users are clicking on a list of search results on your site. A low value (1-3) indicates that most visitors found what they were looking for within the first few results. Median click position The midpoint between the highest and lowest click positions. If your median value is X, half of your click positions were at X or below. Form submissions Term Definition Form views The number of times a form was viewed. Submissions started The number of times someone started filling a form. Total submissions The number of submissions your form has received. Form completion rate The percentage of visitors who submitted the form out of those who started it. Form conversion rate The percentage of visitors who completed the form out of those who viewed it. Submission start rate The percentage of visitors who started the form out of those who viewed it. Leads Anyone who has started submitting a form and entered their email address. Sales Track your site's sales and explore ways to boost sales performance. Use the Sales Overview to review sales trends and performance. Then, get more detailed data with your Sales reports . Want to learn more about financial terms? Check out the Wix Analytics financial glossary. Term Definition Total sales The total amount expected from sales and redeemed gift cards, including taxes, shipping, tips and fees, after discounts. Refunds aren't deducted. How is it calculated? Gross sales + taxes + shipping + tips + fees – discounts Total orders The total number of orders received on your site, including bookings, store and restaurant orders. Average order value The average value per order, excluding orders paid with a pricing plan. How is it calculated? Total sales ÷ total orders Gross sales The price of each item multiplied by the quantity sold, before taxes and discounts. How is it calculated? Item price × quantity Total revenue The amount paid for an order after deducting refunds, gift cards used, and chargebacks. How is it calculated? Amount paid – gift cards used – refunds – chargebacks Net revenue The amount paid for an order after deducting refunds, gift cards used, chargebacks, shipping and tax. How is it calculated? Amount paid – gift cards used – refunds – chargebacks – shipping – tax Refunds Sum of payments that were refunded. Shipping The amount spent on shipping. Tax The total amount of taxes paid. Discount Sum of discounts on items. Gift card The amount of gift card credit purchased. Tips The total amount of tips received from a POS, the Wix Tips app, or entered manually. Service fee The amount received in service fees set by the site owner. Source app The Wix business app (e.g. Wix Bookings, Wix Stores) where the purchase was made. Order status An order status can be pending, canceled or confirmed. Sales channel The platform where the order was submitted, such as your Wix site, Wix app, Amazon, or any other sales channel. Accounting View all financial figures you need for your bookkeeping. Use your Accounting reports to track payments, taxes, an d other relevant data. In this section, you'll find terms related to payments and tax. Payments Term Definition Amount paid The actual amount of money you've received for a transaction. Successful payments The total number of payments received. Note: This doesn’t include chargebacks and payments that you refunded. Payment status A payment status can be one of the following: paid, partially paid, not paid, partially refunded, refunded, chargeback. Payment method The method used to pay for a transaction (e.g. credit card, Apple Pay, in person). Transaction type Every transaction on your site is classified by type - it can be an order, a recurring payment or a refund you've made. Tax Term Definition Total before tax The total price of items before tax. Note: This doesn't apply if your catalog prices already include tax. Total after tax The total price of items after taxes are added. Total tax The total amount of tax calculated for sold items. Non-taxable amount The part of the item price that is not taxed. Taxable amount The part of the item price that is taxed. Tax rate The tax rate for this jurisdiction, shown as a decimal. (e.g. a 10% tax is 0.1000). Tax name The name of the tax for which this amount is calculated (e.g. 'NY State Sales Tax', 'Quebec GST.') Tax level The component to which the tax is applied (e.g. the item price, shipping, or additional fees). People Learn more about your site visitors, members, and customers to improve your reach. Use your People reports to gain valuable insights. Term Definition Contacts The amount of people who have shared their contact information on your site. Leads People who submitted a form on your site. Customers The amount of paying customers. A lead becomes a customer when they make a purchase on your site. Site member People who signed up as members to your site. New email subscribers The number of people who subscribed to your newsletter or opted in for marketing emails and site updates. Visitors to customers rate The number of paying visitors divided by the number of unique visitors to your site. This rate shows how many of your visitors turn into paying customers. Marketing Analyze the performance of your traffic sources and outreach campaigns. Get a comprehensive unified view of each marketing activity with your Marketing Overview and learn more about your data with your Marketing reports . In this section, you'll find terms related to attribution, UTM parameters, email marketing, and paid ad campaigns. Attribution Term Definition Attribution model Determines which user interaction counts towards conversion. Last non-direct click The last interaction a customer had with a marketing channel before converting, excluding visitors who came directly to your site. First interaction The first marketing source a visitor interacted with in the 30 days preceding the conversion (e.g. making a purchase on your site). Last interaction The last marketing source a visitor interacted with before converting (e.g. making a purchase on your site). Any Wix FB ads click The Facebook ad (created with Wix) that the visitor clicked before making a purchase on your site. If no Facebook ad was clicked, sales are credited to the last non-direct marketing source. Any Wix Google ads click The Google ad (created with Wix) that the visitor clicked before making a purchase on your site. If no Google ad was clicked, sales are credited to the last non-direct marketing source. Order conversion rate The number of orders divided by the number of sessions. Visitors to customers rate The number of paying visitors divided by the number of unique visitors to your site. This rate shows how many of your visitors turn into paying customers. Traffic source URL Specific URLs that people navigate to your site from. Traffic source Sites that people navigate to your site from (e.g. medium.com, reddit.com). Traffic category Categories of sites that people navigate to your site from (e.g. social, email, organic search, etc). UTM parameters Term Definition UTM campaign name The name you give to a particular UTM campaign. UTM campaign content UTM campaign content can be used to track A/B tests or entry points with different content. UTM campaign medium The UTM campaign medium segments visitors according to the type of activity they were doing when they entered your site (e.g. social, email, search). UTM campaign source The specific site a visitor comes from (e.g. google.com, facebook.com). UTM campaign keyword The keywords associated with an ad. UTM Wix campaign The UTM identifier of a multichannel campaign (added by Wix). Email marketing Term Definition Delivery rate How many emails were delivered out of the total emails sent. Unique opens The number of unique contacts that opened the email. Unique contacts refer to individual recipients - each is counted only once when opening the email. Open rate How many recipients opened the email out of the total emails delivered. Unique clicks The number of recipients who clicked a link in the email (except for unsubscribers). Note: In the summary row of a report, 'Unique Clicks' represents the total number of distinct users who clicked on all emails within the selected period. If the same recipient clicks on multiple emails, they are counted once in the summary row. As a result, the sum of 'Unique Clicks' per email in the report's table may be higher than the summary total. Click rate How many emails got clicked out of the total emails delivered. Bounced The number of emails that could not be delivered. Bounce rate How many emails could not be delivered out of the total emails sent. Email type An email type can be any of the following: an email sent as a campaign, published online, or automated. Paid ad campaigns Term Definition Ad impressions The number of times an ad was shown. Ad clicks The number of clicks on an ad, ad set or campaign. CTR - Click Through Rate the number of clicks that an ad received out of all the times it was shown. Amount spent The total amount spent on campaigns, ad sets or ads while they were active. ROAS Return On Ad Spend - the total sales from the ad divided by the amount spent on the ad. CPC Cost Per Click - the amount spent on every ad click. CPA Cost Per Action - the amount spent on every order coming from the ad. SEO Learn what queries drive traffic to your site from Google and how AI platforms and search engines crawl your site. Learn more about your data with SEO reports . In this section, you'll find terms related to Google search and bots. Google search Term Definition Impressions The number of times a link to your site appeared in Google search results. Clicks The number of times someone clicked a link to your site in Google search results. CTR - Click Through Rate The percentage of impressions that were clicked. Avg. position Your site's average position in Google search results (excluding paid search). Search query The word or combination of words someone searched for in Google to find your site. Bots Term Definition Hits The number of times a specific site page is visited or refreshed. Unique pages The number of different pages in your site crawled by bots. Response status classes The class of the error code (e.g. 2XX, 3XX, 4XX). Response status codes The specific error code (e.g. 200, 301, 404). User queries on AI The number of times AI bots crawled your site in response to user queries. Whenever someone asks a question on an AI platform and its bot scans your site for information, it is counted as a user query. Note: These are currently recorded only for ChatGPT and Perplexity bots. Site sessions from AI platforms The number of actual site visits originating from any AI platform. Each time someone arrives at your site by clicking a link provided in an AI platform’s response, it is counted as a session from an AI platform. Stores Track your store's performance with insights into sales, orders, visitors, abandoned carts, and more. Get a comprehensive view of your online store's performance with Store Analytics . Then, gain more insights about the data using your Store reports . In this section, you'll find terms related to inventory, store conversion, and abandoned carts. Inventory Term Definition Items sold Items that were sold, or reduced from the inventory for another reason (e.g. items were written-off, damaged or expired). Avg sold per day The number of items sold (or reduced) divided by the number of days in the selected time period. Inventory The quantity that is currently left in inventory. Predicted stockout Predicted out of stock date, based on the item's inventory and the average quantity sold per day. Turnover rate Items sold in the chosen time period divided by current inventory. A high turnover rate indicates that goods are sold faster. Total value The total value of a variant's inventory. Start date inventory The inventory you had in the beginning of the selected time period. Days remaining Your current inventory, divided by the average number of items sold per day. Product gross profit Gross sales minus cost of goods. Cost of goods The amount you spent to produce and sell these items. You can add this info in the product pricing section. Tracked inventory This indicates whether the 'Track inventory' option is enabled in a product's settings. Last available on Last date when the item was in stock. Product variant A variant is an item with a unique combination of product options (e.g. size: L, color: brown). Fulfilled by The fulfiller that packs and ships the product. Store conversion Term Definition Viewed product Sessions where a visitor viewed a product. Added to cart Sessions with an item added to cart. Reached checkout Sessions that reached the checkout page. Sessions converted Sessions where this product was bought. Product view rate The percentage of sessions where a product was viewed, out of all site sessions. Add to cart rate The percentage of sessions where a product was added to the cart, out of all sessions where a product was viewed. Cart to checkout rate The percentage of sessions that reached checkout, out of all sessions where a product was added to the cart. Checkout completion rate The percentage of sessions with a completed purchase, out of all sessions that reached checkout. Session conversion rate The percentage of converted sessions out of all site sessions. This rate shows how many of your site sessions result in a purchase. Product conversion rate Sessions where this product was bought, out of all sessions where this product was viewed. Order conversion rate The number of orders divided by the number of sessions. Abandoned carts Term Definition Carts The total number of carts that were created. Carts value The total value of all carts, including both purchased and abandoned. All abandoned carts The number of all abandoned carts, including the ones that can't be recovered. Abandoned recoverable carts The number of abandoned carts that can be recovered. Recovered carts The number of carts that were recovered. Completed carts The total number of completed carts, including those that were recovered. Abandoned rate The percentage of carts that were abandoned, including those that can't be recovered. Cart completion rate The percentage of carts that were completed (i.e. purchased), out of all carts that were created. Recoverable rate The percentage of carts that can be recovered out of all abandoned carts. Recovery rate The percentage of carts that were recovered, out of all abandoned recoverable carts. Emails sent The number of recovery emails that were sent. Email recovery rate The percentage of carts that were recovered out of all carts that received a recovery email. Bookings Analyze your booking trends and client activity to optimize your business. Get an overview of your bookings performance with your Bookings Analytics and learn more about your data with Bookings reports . In this section, you'll find terms related to key metrics and sessions. Key metrics Term Definition Total bookings The total number of all bookings, including canceled, pending approval and with failed payment. Canceled bookings The number of bookings canceled by you or your client. Confirmed bookings The number of bookings made that are not pending approval, canceled, or on a waitlist. Unique clients The number of different people who booked at least 1 session. Amount paid The actual amount of money you've received so far. Note: This doesn't include revenue from pricing plans. Amount due Either a session that has not been marked as paid, or a service where the client has paid a deposit online but has not yet paid the balance. Hours The total number of hours worked by a staff member. Booking date The date the service was booked. Booking status A booking will have one of the following statuses: Pending approval, Waitlist, Cancelled, Declined, Booked. Booking channel The online platform where the booking was made: site, mobile app or Google. Booked by See which bookings were made by you and your staff or by clients. Service type A service type can be any of the following: a one-time appointment, recurring class, or set of sessions in a course. Sessions Term Definition Sessions Sessions take place whenever a client books a time slot for an appointment, class or course. Spots filled The number of people in a session. Check-ins The number of participants you marked as checked-in to each session. No shows The number of participants you marked as no-shows to each session. Occupancy The percentage of booked spots out of the total spots available. Session date The date a session took place. Session location type A session location type can be any of the following: a business address, a client's place, or a custom location. Restaurants Gain insights into your restaurant's performance and reservation stats, including conversion rates, popular dishes, and ordering times. Learn more about your data with your Restaurants reports . Tips: These terms apply to the Wix Restaurants Orders app , Wix Restaurants Orders ( New ) app and Wix Table Reservations . For sales and conversion definitions, head over to the Sales glossary . Term Definition Service fee Additional fees added during setup to cover operational costs and state regulation fees (applied separately from any delivery fees). Fulfilment status An order can have one of the following statuses: Fulfilled, Not fulfilled, Partially fulfilled. Fulfilment type There are two types of fulfillment types: Pickup and Delivery. Blog Track how site visitors engage with your blog. Get a clear snapshot of how your blog content is performing with Blog Analytics . Go further by exploring trends and gaining insights using your Blog reports . Term Definition Comments The amount of comments made by visitors on your blog. Likes The amount of likes made by visitors on your blog. Post views The amount of times your blog posts were viewed. Engagement The sum of likes, comments and shares that visitors have reacted to your post. Shares The amount of times visitors shared your blog URL on another site. Action date The date when an action happened (e.g. a post was viewed or liked). Subscriptions Monitor sales and performance metrics for pricing plans, product subscriptions, and recurring invoices. See key metrics and track performance using Subscriptions Analytics , and explore detailed data with your Subscriptions reports . Term Definition Total revenue The total amount of money you've made from each subscription in the selected time period. First payments revenue The amount of money you've made from the first payment of a recurring subscription. Recurring payments revenue The amount of money you've made from recurring payments. One-time payments revenue The amount of money you've made from one-time payments. Payments received The total number of payments received for subscriptions. Billing cycle Shows how many payments have been made so far in a recurring subscription. Payment frequency How often the customer is charged for a recurring subscription (e.g. monthly, yearly). Subscription length The total duration of the recurring subscription. Events Analyze ticket sales and how guests RSVP to your events. Learn more about your data with Events reports . Term Definition Checked in rate The percentage of participants who checked in, compared to the number of tickets for the event. Fee The service fee charged per ticket sold. Total ticket sales Gross ticket sales after discounts (before fees and taxes) Tickets total The total number of tickets from all orders, including free and unpaid orders. Groups Understand how group members engage with your site and look for ways to boost their activity. Learn more about your data with Groups reports . Term Definition Engagement The sum of reactions, shares and comments a post received. Engaged members The total number of people that posted, left a comment or a reaction. New paying members Paying members who joined during the selected time period. Online Programs See how participants join and engage with your online programs, and how much revenue each one brings in. Learn more about your data with your Online programs reports . Key Metrics Term Definition Joined participants The number of participants who joined a program during the selected period. Program starts The number of participants who started a program by completing at least one step. Engaged participants The number of participants who completed at least one step. Engaged programs The number of programs with at least one completed step. Program completions The number of participants who completed a program Program completion rate The percentage of joined participants who completed a program. Completed steps The number of program steps completed by a participant. Avg. completed steps The average number of steps completed per joined participant. Participant progress The percentage of steps a participant completed. Issued certificates The number of certificates issued to program participants. Program name The name of an online program. Program status A program will have one of the following statuses: Draft, Published, Ended, Archived. Program Visibility Whether a program is public, private or secret. Program start date The date a program is set to start. Program end date The date a program is set to end. Program publish date The date a program was first published. Program duration The total length of a program in days. Participant name The name of a participant. Participant email The email address of a participant. Participant status A participant will have one of the following statuses: Invited, Approval pending, Payment pending, Joined, Completed, Failed, Suspended, Auto-removed. Participant join method How a participant joined a program: free, one-time payment, paid plan, free coupon, or added manually. Participant join date The date a participant joined a program. Step complete date The date a participant completed a program step. Certificate issued date The date a participant's certificate was issued. Revenue Term Definition Orders The total number of one-time program purchases. Total sales The total value of one-time program purchases. Amount paid The actual amount of money you've received so far. Note: This doesn't include revenue from pricing plans. Refunded amount The total amount refunded for one-time program purchases. Total revenue The amount paid for one-time program purchases, minus refunds. Avg. order value The average value of a one-time program purchase. Participants The number of participants who bought a program. Programs The number of programs with at least 1 sale. Program category The category assigned to a program. Payment status The payment status of the order. Date The date a program was purchased. Music Discover which of your tracks and albums perform the best and learn about your listeners. Learn more about your data with Music reports . Term Definition Music sales The total amount expected from purchases, before deducting fees. This doesn't include revenue from pricing plans and channel subscriptions. Deleted track Tracks that have been deleted from your library. Video See how your videos perform and discover which are the most popular. Learn more about your data with Video reports . Term Definition Share type Find out if visitors shared a video or channel. Deleted channel Channels that have been deleted from your library. Total videos The number of videos currently in your library. Average watch time The average amount of time (in minutes) your video was watched. Percent watched The total amount of time the video was watched, divided by its duration. Mobile apps Learn how people engage with your business using mobile apps. Get valuable insights about your data with Mobile apps reports . Term Definition App sessions A session is a visit to your app. It ends after 30 minutes of inactivity. Avg session duration The average duration of a visit to your app. Unique visitors The number of people that visited your app. A visitor is considered unique when they connect from a different browser or device (IP address). App type The type of Wix app where the activity took place: Wix app, Spaces app, or your own native mobile app. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! 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< Back Managing your account Changing your account settings Adding a Legacy Contact to Your Wix Account A legacy contact is someone you choose to take over ownership of your Wix account after your death. They do not have access to your account while you are alive, and Wix does not notify them that you selected them. You can add, update, or remove your legacy contact at any time in your account settings. Adding a legacy contact Choose someone you trust to take over your account. For example, if you run an agency, you can choose a team member so they can request the agency's account and its client sites. The steps depend on whether your account has one workspace or more than one. Only the account owner can add a legacy contact. If your account has more than one workspace, the owner of each workspace adds a legacy contact for that workspace. Important: Wix doesn't notify your legacy contact that you chose them. Make sure to tell them yourself. Your legacy contact needs to contact Wix from this email address, and identify themselves with this name. To add a legacy contact: Go to Account Settings in your Wix account. Scroll down to Legacy contact . Click Add legacy contact . Enter your contact's Full name , exactly as it appears on their legal documents (e.g. driver's license, ID, passport). Enter their Email address. Select the checkbox to confirm you understand the arrangement. Click Add legacy contact . Editing your legacy contact You can update your legacy contact's details at any time, for example, if they get a new email address. To edit your legacy contact: Go to Account Settings in your Wix account. Scroll down to Legacy contact . Click Edit next to your legacy contact. Update the Full name , Email , or both. Click Save . Removing your legacy contact Once you remove your legacy contact, they can no longer request your account. You can add a new legacy contact whenever you want. To remove your legacy contact: Go to Account Settings in your Wix account. Scroll down to Legacy contact . Click Remove next to your legacy contact. Click Remove Legacy Contact to confirm. How your legacy contact requests your account Wix doesn't transfer your account automatically. After your death, your legacy contact needs to contact Wix Customer Care and request it. To make a request, your legacy contact needs to: Contact Wix from the email address you entered for them Provide a death certificate Provide identification that matches the full name you entered Important Wix reviews every request manually. Approval is not automatic. If Wix approves the request, ownership of the account transfers to your legacy contact. They get full access to the account, its sites, and all the data in it, including the personal data of your site's contacts, members, and customers. FAQs Click a question below to learn more about legacy contacts. Can my legacy contact close my Wix account? Yes. Once ownership transfers to them, they have full control of the account, including closing the account . An account can only be closed once all plans and premium services are canceled or transferred. Can I transfer my sites to someone else now? Yes, and you can do this separately from adding a legacy contact. You can transfer a free site or transfer a Premium site to another Wix account. The person receiving the site needs to accept it . What data does my account hold? You can review most of your data directly in your account, including your sites, premium services, and personal information. You can also request a copy of your account data . What if I can't log in to my account? You can reset your password or find your login email if you're having trouble logging in. Can I invite someone to help me now, instead of after my death? Yes. You can invite team members to a workspace to collaborate with you while you're using it. This is separate from a legacy contact. What do I do if I'm part of multiple workspaces? If you're a part of multiple workspaces, you choose a legacy contact for each workspace. Workspaces can share the same legacy contact or have different ones. Workspaces you create later on don't get a legacy contact automatically. You need to add one to each new workspace yourself. To add, edit or remove a legacy contact: Go to Account Settings in your Wix account. Scroll down to Legacy contact . Choose what you want to do next: Add legacy contacts: Click Add legacy contact . Under Choose a legacy contact for each workspace , enter a Full name and Email address for each workspace. Select the checkbox to confirm you understand the arrangement. Click Add legacy contacts . Edit a legacy contact: Click Manage legacy contacts . Click Edit next to the relevant workspace. Update the Full name , Email , or both. Click Save . Remove a legacy contact: Click Manage legacy contacts . Click Remove next to the relevant workspace. Click Remove Legacy Contact to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Setting Up Tax Groups Using Automatic Tax Calculation Important: This tax solution is currently available for Wix Stores, Wix Bookings, Wix Restaurants Orders (New) orders, Wix Donations, and is in the process of becoming available for Pricing Plans. Using a different app? Click an option below: Wix Events Pricing Plans Wix Hotels or HotelRunner Original Wix Restaurants solution Mobile POS or Wix POS Register Make sure you're compliant with tax regulations for items that are taxed at special rates. For example, if you sell clothing for both children and adults, but children's clothing is tax-free, you can create a tax group for the kids clothes. That way, all your products are taxed at the correct rate in each location. Step 1 | Determine which items have special tax rates Each tax location has a standard sales tax rate. However, certain items may be taxed at lower or higher rates. Moreover, some goods may be exempt from taxation altogether. For instance, a country with a general tax rate of 10% may tax children's car seats at 5%. To account for this difference, a merchant in this location would need to create a car seat tax group, assign the relevant Avalara code (in this example, "Child car seats & restraints"), and then add the relevant products to this group. Important: Special tax rates vary by country and can vary by state, province, etc. These tax rates also change over time. We suggest you consult with an accountant or with your local tax authority to find out if any of your products are taxed at a special rate. Step 2 | Create a tax group You create a tax group by giving it a name, assigning it an Avalara tax code, and saving it. Make sure to give it a name that makes it easy for you to identify. Customers do not see the group name. Notes: If you previously created tax groups using the manual method, you do not need to create new tax groups. Simply add Avalara tax codes to any groups you already created. It's not currently possible to create tax groups for Wix Bookings services. To create a tax group: Go to Tax in your site's dashboard. Scroll down to Tax groups . Click +Add Custom Group . Enter a name in the Group name field. Select an option from the Avalara Tax Code drop-down: Select one of the preset groups (e.g. Cosmetics). Click + More Tax Codes : Enter a search term (e.g. car seats). Click to select the relevant tax group and click Select . Click Add . After setup, you'll see the tax group you created listed with your default tax groups. Step 3 | Add items to the group Now that your tax groups are set up, you can assign items to your groups. For example, if you created a tax group for children's clothing, you can add all the relevant children's clothing products you sell to that group. To assign items to your tax group: Choose the items you want to add to a tax group: Add a single store product to a tax group Go to Products in your site's dashboard. Select the first product you want to add to the tax group. Select the relevant tax group from the Product tax group drop-down. Add multiple store products to a tax group You can add multiple products at once to a tax group right from your tax settings. To add multiple products to a tax group: Go to Tax in your site's dashboard. Hover over the relevant tax group and click Add Products . Select the products you want to add to this tax group. Click Save . You can also assign an individual product to a tax group from the Products tab. This comes in handy when adding new products that need to be assigned to a group. To add a single product to a tax group: Go to Products in your site's dashboard. Select the first product you want to add to the tax group. Select the relevant tax group from the Product tax group drop-down. FAQs Click a question below to learn more about tax groups. What happens when I create a new item after setting up tax groups? When you create a new store product it's automatically assigned to the default tax group. You can choose a different tax group for any new item you create. To add a new store product to a tax group: Go to Products in your site's dashboard. Create the new product. Select the relevant tax group from the Product tax group drop-down. What happens when I remove a tax group? You can remove a tax group at any time. When you do, store products are added to the Products default group. These items are then taxed at the default rate. What happens if a group of items has a special rate in one location but not another? If you collect tax in multiple locations, you may find that some items have a special rate in one location but not in others. Once you create a tax group, Avalara knows to tax this group of items correctly in all locations. What do customers see at checkout when purchasing items taxed at different rates? The total tax amount for the order is displayed at checkout and elsewhere. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Deleting Wix Events If you no longer wish to use Wix Events, you can delete the app from your site. When you delete Wix Events, all the event elements (Event Details & Registration page and Schedule page) are removed. Deleting Wix Events Deleting Wix Events from your site might be necessary if you no longer plan to host events. If this is the case, removing Wix Events allows you to declutter your site and focus on other priorities. Wix Editor Go to your editor . Click Pages & Menu on the left side of the editor. Click the Actions icon next to Event Pages . Select Delete Events . Click Delete to confirm. Studio Editor Go to your editor . Click Pages on the left side of the editor. Click the More Actions icon next to Event Pages . Select Delete . Wix Harmony Editor Go to your editor . Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Apps category. Click Manage Apps at the bottom. Click Wix Events & Tickets . Click Delete app . FAQs Click a question below to learn more about deleting Wix Events. If I re-add Wix Events later, will all my events be restored? Yes. If you decide to add Wix Events again at a later date, your events are restored. However, the customizations you set in the editor revert back to the default settings. How can I display my events again after I delete them? If you want to display your events again, reverting to a previously saved version with the events will restore it. Can I temporarily hide the Wix Events app? Yes. If you temporarily don't want to display your events list, you can hide the page it's displayed on . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? Solving performance and technical issues Clearing Wix Cookies from Your Browser When you visit a website, it is common for a file known as a cookie to be created and stored in your web browser. Cookies store user-specific information such as authentication data and help you stay logged in to your favorite websites. We recommend clearing your browser's cookies periodically, especially if you're noticing problems when browsing websites. Chrome Open Google Chrome. Click the More icon at the top right. Click Settings . Click Privacy and security on the left. Click Cookies and other site data . Scroll down and click See all cookies and site data . Type wix in the search field at the top right. Note: Make sure to type " wix " with lowercase letters. Click Clear displayed data . Click Clear . Firefox Open Firefox. Click the Open Menu icon in the upper-right corner. Select Settings . Select the Privacy & Security tab. Click Manage Data in the Cookies and Site Data section. Type wix in the Search field. Note: Make sure to type " wix " with lowercase letters. Click Remove All Shown . Click Save Changes . Safari Open Safari. Click Safari . Click Settings . Click Privacy . Click Manage Website Data . Type wix in the Search field. Note: Make sure to type " wix " with lowercase letters. Click Remove All . Click Done . Edge Open Microsoft Edge. Click the Menu icon at the top right. Click Settings . Click the Cookies and site permissions tab. Click Manage and delete cookies and site data . Click See all cookies and site data . Type wix in the Search field. Note: Make sure to type " wix " with lowercase letters. Click Remove all shown . Click Clear . Note: Wix no longer supports the editing or viewing sites on IE11. Make sure to use a supported browser to view or edit your site. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Troubleshooting Collection Issues Managing collections in your CMS (Content Management System) can sometimes present challenges. Whether it's connecting page elements, setting permissions, or syncing content, troubleshooting these issues ensures your site runs smoothly. For example, imagine a real estate agent who updates property listings but finds the new properties aren't displaying correctly on their site. This guide will help you resolve such problems. Tip: You can troubleshoot many collection issues from the View Connections page in your collection. Go to CMS in your site's dashboard. Click the relevant collection. Click More Actions at the top right and select View Connections . Check your page element connections After creating a collection and adding a dataset to your page, ensure all elements and user inputs are connected to the dataset. This guarantees that the content displays correctly. Ensure every element, such as images, text, and buttons, is properly connected to the relevant dataset. Learn how to check the dataset connections between your elements and your collections. Check your collection permissions Permissions control who can view, create, update, and delete content in a collection. Make sure you have the correct permissions set and that they align with the roles of your site users. On your site's CMS dashboard, a warning icon appears in the Permissions column when a collection's permissions are misconfigured. Learn how to: Check your collection permissions to make sure they're properly set. Manage your collections from the CMS dashboard . Sync your optional sandbox and live collections If you have enabled sandbox collections, remember that changes in one do not affect the other. Sync the content to ensure updates take effect. Regularly sync your collections to prevent discrepancies between sandbox and live collection data. If you've enabled sandbox collections, learn how to sync your sandbox and live collection content . Check your dataset mode Datasets control how site visitors interact with the content in your collections. Ensure your dataset is set to the appropriate mode. You can choose from the following dataset modes: Read: Connected elements can read and display content from your collection. The elements cannot modify the collection content. Write: Connected elements cannot display content from the collection. Input elements can add content to the collection but cannot modify the collection's existing content. Read & Write: Connected elements can display content from your collection. Input elements can add or edit content in your collection. Learn how to edit your dataset mode and other dataset settings. Check your browser settings If your browser blocks third-party cookies, you may have trouble displaying or editing your content. Make sure your browser is not blocking any Wix cookies . Check issues with adding to a collection Several scenarios can prevent you from adding items to a collection. Here’s how to troubleshoot common problems: Not enough permissions to add an item With limited access, you can read or update existing content but not add new items. This error message will display: "You don't have permission to add items to a collection. Contact the owner for access." To resolve: Contact the owner of the site and ask them to assign you a role with more permissions . Wix App Collections and external collections Wix App Collections (e.g. Blog, Stores, Events) are read-only by default. External collections may have mixed permissions. The error message will display: "You can't add items to this type of collection." To resolve: Open the relevant section from within the dashboard (e.g. Blog, Stores) and add the item. For external collections, ask the site owner to adjust the settings. The server returns a collection item ID error This error can occur for various reasons, displaying an error message over the collection content area. The collection header and options, including the + Add Item button, are still visible. To resolve: Refresh the collection and try to add an item again. If the issue persists, contact Customer Care . A collection is not available (deleted, doesn't exist or the server can't find it) If a collection is deleted or unavailable, an error message will display to let you know. To resolve: If a collection was deleted accidentally, use backups to restore it . Check your collection field types The collection field type determines what kind of data you can store in the collection fields. For example, you can store only number values in a Number field type. Elements you connect to the CMS also have limitations on which types of fields they can connect. For example, the Rich Content element can only connect to the Rich Content field type. If you're having issues with storing the correct kind of data in your fields or connecting elements to them, check that you're using the correct field types. Learn more about the types of content you can store in each collection field type . FAQs Click below to learn how to troubleshoot other collection issues. Why do I get this message: "Collection didn't load due to a syntax error"? This error can occur if you're using Velo and data hooks. If you get this error, review your data.js file and confirm that the syntax and formatting is correct. Learn more about using data hooks in Velo . Why do I get a "Server didn't respond" error when my collection doesn't load? If you get a "Server didn't respond" error message, refresh the page and try again. If it still doesn't load, go to the Monitoring Dashboard , click the Data requests tab and select the relevant collection. Then check the error codes in the Failed data requests by error section to learn how to resolve the issue. Watch a tutorial on monitoring your code for performance and error handling in the Wix Studio academy. If you still need help, contact us for support. Why does it take my collection so long to load? If you have thousands of items or a large number of referenced items, it may take longer than expected for your collection to load. You can solve this issue by adding indexes to larger collections or the collections that are being referenced. For example, if a collection has 10 items, but has multi-reference fields for 20 other collections, the collection with 10 items might load slowly. In this case, you could use an index in the 20 referenced collections to improve the data recovery speed. Why are my CMS dynamic pages showing a 404 error? A 404 error on your live site's dynamic pages usually means the CMS collection or the dynamic page is not properly connected. Check the CMS collection to ensure all items are published and linked correctly to the dynamic page. Also, verify that the dynamic page URL structure matches the field values in your collection. If you’ve recently changed the URL structure or SEO settings, update the links accordingly. Tip: If the issue persists, clear your browser cache or try accessing the page from an incognito window to rule out caching issues. Why is my repeater, gallery, or table not displaying the correct data from the CMS? Ensure that the repeater, gallery, or table is properly connected to the relevant dataset. Check that the dataset is linked to the correct CMS collection and that the fields in the repeater are mapped to the correct collection fields. Tip: If using sandbox collections, after making changes, always sync the sandbox and live collections to ensure the data is up-to-date on your live site. How can I increase the number of items displayed on a dynamic page or repeater? Open the dataset settings in the editor and adjust the Items per load field that controls the maximum number of items displayed on the page. For example, increase the limit from 13 to a higher number, such as 20 or 25. Tip: If you have a large collection, consider adding a pagination bar or a 'Load more' button . Why do some images in my CMS collection appear as broken or corrupted? This can happen if the images were not uploaded correctly or became corrupted during the upload process. Delete the corrupted images from the CMS and re-upload them. You can also add images to the CMS collection fields by pasting their image URLs in the fields. Note: Always ensure your images are less than 25MB each and are in supported formats: JPG, PNG, SVG, or GIF Why are empty values appearing in my CMS collection and can I delete them? Empty values in your CMS database can occur if fields were added but not filled in. If the empty entries are not connected to any live pages or elements, you can safely delete them. Note: Before deleting, double-check to ensure no live site elements depend on these empty values. Why can't I delete my collection? You cannot delete a collection while other collections reference its data. Check the Relations column on your CMS dashboard to see which collections use the collection's data, then remove those reference fields or update them to point to a different collection. From there, you can delete the collection . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Forms: Adding a Signature Field A signature field allows visitors to electronically sign their names before they submit a form. Signature fields are useful for health waivers, registration forms and application forms. All signatures are saved in your form submissions dashboard. Important: The signature field is a premium feature. Learn more about upgrading Wix Forms . Important legal information: Legal recognition of electronic signatures may have different and additional requirements according to internal laws/regulations of the country. Make sure you verify which requirements apply to you in accordance with local laws. To add a signature field to a site form: New Forms Click the relevant form in your editor. Click Edit Form to open the form builder. Click Add on the left side of the builder. Click General . Click Signature and drag the form element onto the page. Click the newly added field on your form and click Settings . Choose from the following customization options: Field title : Give a short title that tells people what you are asking for in the field. Allow image upload : Enable the toggle to allow people upload an image of their signature instead of signing with their mouse or trackpad. Required field : Enable or disable the toggle to make the signature field mandatory or optional. If required, site visitors need to sign the form before submitting. Field description : Add a field description if your form needs additional explanation (e.g. terms and conditions or additional legal information for health waiver forms) Personal information (PII) : Protect personally identifiable information (PII) like addresses and passport info with an additional layer of protection. Good to know: Once the form is submitted, a preview image of the visitor's signature will appear in your form submission table . You can download the table’s contents, however the PDF will only display “Signed” without an image of the signature. The form field key can be found under the Advanced tab in the settings panel. Use this key to reference the form field in code. It can't be changed later. Old Forms Click the relevant form in your editor. Click Add New Field above the form. Click Advanced Fields on the left. Click the Add icon next to Signature Field. Click Edit Field above the signature field in your form and edit the following: Field Title: Enter the title for your signature field. The title appears above the field to let your visitors know what the field is for. It should be a call-to-action such as "Sign Here" or "Enter Signature". Clear Signature Button: Enter text for the clear signature button. If your visitors are not satisfied with their signature, they can redo it by clicking the button. The field is required: Select or deselect the Required checkbox to make the signature field mandatory or optional. If required, site visitors need to sign the form before submitting. (Optional) Click Preview on the top bar to test out your field. Good to know: Once the form is submitted, a preview image of the visitors signature will appear in your form submission table . You can preview, download or replace the signature. Click the Layout and Design icons above the signature field to change the text alignment or design of the field. How do I know if I'm using old Wix Forms or new Wix Forms? This article will help you understand the differences between old and new Wix Forms. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Adding and Setting Up Adaptive Content The Adaptive Content app is no longer supported. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit