< Back Managing your business Orders, Cart & Checkout Displaying an Order Cancellation Button on Your Site As of June 19, 2026, merchants selling in the EU are required to display an order cancellation button on retail sites. To stay in compliance, you need to clearly display a cancellation button that allows customers to submit a request to cancel their order. Important: Check local regulations to make sure your order cancellation button solution is compliant. The information below is provided for general guidance only and does not constitute legal advice. Displaying an order cancellation button You can add an order cancellation option to your site by adding a button that links to a form. Wix Editor Add a page to your site . Add a form to the page . Edit the text to make this an order cancellation request form. Add a button to your site. Edit the button text to something like "Cancel a Contract". Tip: Check local regulations to see if specific text is required. Link the button to the page you created in step 1. Studio Editor Add a page to your site . Add a form to the page . Edit the text to make this an order cancellation request form. Add a button to your site. Edit the button text to something like "Cancel a Contract". Tip: Check local regulations to see if specific text is required. Link the button to the page you created in step 1. Wix Harmony Editor Add a page to your site . Add a form to the page . Edit the form to make this an order cancellation request form. Add a button to your site. Edit the button text to something like "Cancel a Contract". Tip: Check local regulations to see if specific text is required. Link the button to the page you created in step 1. Compliance considerations for merchants When adding an order cancellation button, make sure your solution complies with all relevant local regulations. Two-step cancellation process The cancellation button should open a dedicated cancellation request form where customers can specify which order or contract they want to cancel. The form should collect enough information to identify the order, such as: Customer name Email address Order number Order date (if applicable) After completing the form, customers should confirm their request with a final action, for example, by clicking a Submit cancellation request button. This completes the cancellation request. No login required Customers should be able to submit a cancellation request without creating an account or logging in. Guest customers must have the same ability to submit a cancellation request electronically as registered customers. Immediate electronic confirmation After submitting a cancellation request, customers should immediately receive an electronic confirmation that their request was received. Make sure your chosen solution provides this confirmation where required by local law. High visibility and accessibility Make sure the cancellation button is clearly visible and easy to find throughout the cancellation period. Do not place it somewhere customers need to click through multiple pages, account areas, or complex menus to access it. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix Copyright of Wix's Content As can be seen in our Terms of Use , all content (excluding content uploaded by the user) on Wix.com and within the Wix Editor and Studio Editor is subject to copyright and other intellectual property rights, under local and international law. All Wix copyrighted content can be used by Wix users within the Wix platform only. Users are not authorized to migrate Wix content outside of Wix. Wix content may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without prior written consent from Wix. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Collecting Prepayment for Table Reservations Collect a prepayment to secure a guest's payment details during the reservation process. Depending on your approval settings, you can charge guests immediately or after reviewing their request: Automatic approval : Guests pay the prepayment amount during checkout to confirm the reservation. Manual approval : Guests enter their payment details at checkout, but you choose when and how to charge them—after you approve the request. You can collect the prepayment by charging the provided credit card, sending a payment link, issuing an invoice, or charging in person. Before you begin: Make sure you choose automatic or manual approval for online reservations . Collecting prepayment for reservations When you choose to approve your reservations manually, you review the request first and only then charge the guest. This approach also lets you customize your messaging about payment timing, guest requirements, and refund policies. Note: Make sure to update your Policy settings on the table reservations form (e.g. Guest requirements, prepayment conditions, your refund policies). To collect payment for reservations: Go to Table Reservations in your site's dashboard. C lick the Requests tab. Hover over the relevant reservation. Click the Collect Payment drop-down and select the relevant option: Charge with pay link Send a secure payment link to the customer so they can enter their own payment details and complete the transaction online. Click Charge with pay link . (Optional) Add a tip or continue without a tip. (Optional) Edit the request description. (Optional) Customize the link design and button text: Click +Open settings . Select a button background color. Edit the button text. Add an image (e.g. your company's logo). Click Create Pay link . Share the link with your customer using one of the available methods. Tip: You'll be notified when you receive payment. Charge card manually Guests' prepayments are only charged once you approve their reservation after they provide their payment details. Click Charge card manually . (Optional) Add a tip or continue without a tip. Choose how you want to charge your customer: Charge a custom amount: Enter the relevant amount, then click Charge . Note: The custom amount cannot exceed the original prepayment amount. Charge the prepayment amount: Click Charge . Charge with invoice Send an invoice to the customer that includes payment instructions and a link to pay online. Click Charge with invoice . (Optional) Add a tip or continue without a tip. Click Create Invoice . Tip: This creates a saved draft of your invoice. Choose what you want to do next (e.g. send the invoice to your customer, collect payment). Authorize a payment Place a hold on the customer’s card for a specific amount without capturing it immediately. You can capture the funds later when you're ready. Click Authorize a payment . (Optional) Add a tip or continue without a tip. Select or deselect the Automatically capture payments before the authorization period ends checkbox: Selected: The payment is automatically sent to you at the end of the 7-day period, if you haven't taken any action till then. Deselected: The payment is automatically voided at the end of the 7-day period. This means that the hold on the payment is released from your customer's account, if you haven't taken any action. Click Authorize . FAQs Click a question below to learn more about collecting payments for table reservations. When do I collect a customer's credit card details? After a guest selects an available time slot and submits a reservation request if manual approval is enabled, they must enter their credit card details When is a guest charged for their reservation request? Guests are charged at different times depending on whether the reservation is automatically or manually approved: Automatic approval: Guests pay the required prepayment amount right at checkout to confirm the reservation. Manual approval: Guests are told during the request process that their card will only be charged if the host approves the request. Once the request is approved and payment is collected, the guest receives a confirmation email with all the reservation details. How do I refund my customers? Go to Orders in your site's dashboard. Click the relevant order. Click More Actions at the top right. Select Refund . Select the checkboxes next to items you want to refund. Tip: If there are more than 1 of the same item, use the arrows to select how many to refund. (Optional) Provide a partial refund by entering the partial amount on the right, under Summary . (Optional) Fill out the relevant Additional info : Click the Reason for refund (customers won't see this) drop-down and select or add the relevant reason. Select the Send a confirmation email to customer checkbox and enter a personal note to your customer. Note: Customers may also receive a notification from the payment provider. Click Refund . Click Issue Refund . Note: This cannot be undone. Can I save a guest's card instead of charging a prepayment? Yes. A credit card hold saves a guest's card details without charging them, and only charges a fee if they cancel late or don't show up. It's a good fit if you want to reduce no shows without asking guests to pay upfront. Set up payment protection to compare the two methods or switch between them. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? 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< Back Advanced features CMS CMS: Working with Wix App Collections Wix app collections in the CMS (Content Management System) are databases that are added to your site when you integrate specific Wix apps. For instance, when you add Wix Stores, it creates collections that store info about your products, inventory items, orders, and more. Similarly, Wix Bookings generates collections for scheduling, services, and staff. These collections are read-only, meaning any modifications must be made from within the apps themselves. Wix form collections: Wix form collections are another type of Wix app collection. They store submissions from forms on your live site that were created with Wix Forms. Enabling Wix app collections also lets you view Wix form collections in your editor. Showing, hiding, and managing Wix app collections By default, Wix app collections are hidden from your list of CMS collections. To show Wix app collections, enable them from your CMS advanced settings. You can then view each Wix app collection's content within the CMS, export the data to a CSV file, view the collection permissions, and more. Wix Editor Go to your editor . Click CMS on the left of the editor. Click Your Collections . Click Manage . Click More Actions at the top. Select Advanced Settings . Enable the Wix App Collections toggle. Click the X at the top right to close the CMS window. Click Wix App Collections on the left to view all your collections created by other Wix apps. (Optional) Add dynamic pages to display your Wix app collection content in: Note: This option is not available for all Wix app collections. Hover over the relevant Wix app collection and click the More Actions icon . Select Add dynamic page and choose the type of dynamic page you want to add. Learn more about adding dynamic pages . (Optional coding only) Add data hooks : Hover over the relevant Wix app collection and click the More Actions icon . Select Add data hooks . Select the data hooks you want to add and click Add & Edit Code . Manage your Wix app collections: Click Manage next to Wix App Collections . Scroll down and click the relevant Wix app. Hover over the relevant collection and click the More Actions icon . Choose what you want to do: Open collection: Go to the collection to view its items and fields. View permissions: View the collection permissions in a table that shows each user role's access levels for the collection (view, add, update or delete). You cannot edit permissions for Wix app collections. Export to CSV: Download the collection data as a CSV file. Learn more about exporting collection content . Move to folder: Choose a folder to add the collection to for keeping your collections organized. Studio Editor Go to your editor . Click CMS on the left side of the editor. Click Your Collections . Click Manage . Click More Actions at the top. Select Advanced Settings . Enable the Wix App Collections toggle. Click the X at the top right to close the CMS window. Click Wix App Collections on the left to view all your collections created by other Wix apps. (Optional) Add dynamic pages to display your Wix app collection content in: Note: This option is not available for all Wix app collections. Hover over the relevant Wix app collection and click the More Actions icon . Select Add dynamic page and choose the type of dynamic page you want to add. Learn more about adding dynamic pages . (Optional coding only) Add data hooks : Hover over the relevant Wix app collection and click the More Actions icon . Select Add data hooks . Select the data hooks you want to add and click Add & Edit Code . Manage your Wix app collections: Click Manage next to Wix App Collections . Scroll down and click the relevant Wix app. Hover over the relevant collection and click the More Actions icon . Choose what you want to do: Open collection: Go to the collection to view its items and fields. View permissions: View the collection permissions in a table that shows each user role's access levels for the collection (view, add, update or delete). You cannot edit permissions for Wix app collections. Export to CSV: Download the collection data as a CSV file. Learn more about exporting collection content . Move to folder: Choose a folder to add the collection to for keeping your collections organized. Dashboard Go to CMS in your site's dashboard. Click More Actions at the top and select Advanced Settings . Enable the Wix App Collections toggle. Manage your Wix app collections: Click the CMS breadcrumb at the top to return to the main CMS page. Scroll down and click Wix App Collections to expand the list. Scroll down and click the relevant Wix app. Hover over the relevant collection and click the More Actions icon . Choose what you want to do: Open collection: Go to the collection to view its items and fields. View permissions: View the collection permissions in a table that shows each user role's access levels for the collection (view, add, update or delete). You cannot edit permissions for Wix app collections. Export to CSV: Download the collection data as a CSV file. Learn more about exporting collection content . Move to folder: Choose a folder to add the collection to for keeping your collections organized. Tip: Go to your editor if you want to add dynamic pages for displaying Wix app collection content. Need to delete a Wix app collection? If you want to remove a Wix app collection, you must delete the relevant Wix app from your site. For example, you must remove Wix Stores from your site if you want to delete the 'Stores' app collections. You can delete Wix form collections that were created by the old version of Wix Forms. It is not possible to delete Wix form collections created by the new version of Wix Forms. How do Wix app collections work? Wix app collections store information about the items in your Wix app. For instance, if you have Wix Stores on your site, the 'Products' collection includes details about the products you sell. The fields (columns) in the collection provide information for each item (row), such as the item's name, price, image, and product options. To edit the content in your Wix app collections, go to the relevant Wix app, such as Wix Stores or Wix Events, and make your changes there. Any adjustments you make within the Wix apps are automatically reflected in the Wix app collections. Wix app collection fields Your Wix app collection fields get their data from the relevant apps (e.g. Stores, Bookings, Events). In these collections, you can view the field names , types , IDs and content. Each app has its own unique capabilities. For example, some apps like Pricing Plans do not allow you to use their fields in user input elements that are set to filter content. What does each Wix app collection field represent? Go to our Wix Developers documentation to view more info about specific Wix app collections. You can click the relevant app in the side bar to view details about each of its fields. Wix app collection permissions Wix app collections have fixed and varying collection permissions that cannot be modified. The permissions define how the collection content can be accessed by people with different roles. You can only view these permissions, which determine who can read, add, update, or delete content. Each collection permission is tied to specific user roles, allowing you to see the access levels assigned to different people. Examples: 'Members - PrivateMembersData' collection: Site members can only view items they created themselves. No one can add, update, or delete the collection content from the live site. You can display 'PrivateMembersData' collection content by connecting its fields to elements on your page , ensuring each member sees only their own items. Visitors cannot update the content of your collection using input elements. 'Stores - Products' collection: Any site visitor can read the collection content on your live site. However, no one can add, update, or delete the content from the live site. You can display all of your 'Stores' collection content by connecting the fields to elements on your page. Visitors are not able to update the content of your collection using input elements. Remember, you cannot edit permissions for Wix app collections like Wix Stores or Wix Bookings. You can view these collections in your CMS, but any modifications must be made within the corresponding apps. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Removing Imported Reservations from Your Wix Hotels Reservation Calendar Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . If you imported reservations from an external calendar (using iCal), you can remove the reservations by deleting the relevant iCal URL. To remove imported reservations: Go to your dashboard. Click the Hotels tab. Click the Reservations tab. Click the iCal tab. Click the Delete icon next to the iCal URL you want to delete. Note: If you added only one iCal URL, you do not see the Delete icon. Instead, you can manually remove the URL from the iCal URL field and click Save . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Connecting an Image to a Dataset Connect image elements to a dataset to display images from your CMS collection on your site. Datasets let you decide which collection fields connect to different parts of your image, such as the picture, alt text, or link. This is especially useful on dynamic list pages with repeaters , where each repeater item can display content from a different collection item—making it easy to manage and update visuals across your site. Learn more about adding and setting up a dataset . Connecting an image to a dataset Select the image element in your editor and connect it to the dataset that connects to the collection image(s) you want to display. Then connect the image source, alt text, and link to the relevant collection fields or actions. You can add new collection fields as needed, and decide what happens when visitors click the image, including setting how links open and their rel attributes. Wix Editor Go to the relevant page in your editor . Click the image you want to connect to the CMS. Learn how to add an image . Click the Connect to CMS icon . Click the Choose a dataset drop-down and select an existing dataset that connects to your collection. Alternatively, select Add a Dataset , then choose the collection you want to connect, give the dataset a name and click Create . Click the drop-downs under Connections to connect each part of the image to the relevant collection fields. Select + Add to create and connect a new collection field . Image source connects: Select the 'Image' field type you want to connect. Alt text connects to: Select the field to use as the alt text for the images. You can choose from the following field types: 'Text', 'Number', 'Date', 'Date and Time', 'Address', and 'Tags'. Learn more about CMS alt text best practices . Link connects to: Choose what happens when visitors click the image. You can select a dataset click action (e.g. 'Submit', 'Load More'), a dynamic page to link to, or a field to open (e.g. a document, URL, image or video). Note: When linking to a page or URL, choose how the link opens and set the rel link attributes . Click Preview to test your connections. Click Publish if you are ready to make the changes go live. Studio Editor Go to the relevant page in your editor . Click the image you want to connect to the CMS. Learn how to add an image . Click the Connect to CMS icon . Click the Choose a dataset drop-down and select an existing dataset that connects to your collection. Alternatively, select Add a Dataset , then choose the collection you want to connect, give the dataset a name and click Create . Click the drop-downs under Connections to connect each part of the image to the relevant collection fields. Select + Add to create and connect a new collection field . Image source connects: Select the 'Image' field type you want to connect. Alt text connects to: Select the field to use as the alt text for the images. You can choose from the following field types: 'Text', 'Number', 'Date', 'Date and Time', 'Address', and 'Tags'. Learn more about CMS alt text best practices . Link connects to: Choose what happens when visitors click the image. You can select a dataset click action (e.g. 'Submit', 'Load More'), a dynamic page to link to, or a field to open (e.g. a document, URL, image or video). Note: When linking to a page or URL, choose how the link opens and set the rel link attributes . Click the Preview icon at the top right to test your connections. Click Publish if you are ready to make the changes go live. FAQs Click below for answers to common questions about connecting images to CMS collections. What should I use for the image alt text? In general, we recommend creating a collection field to use as the alt text for CMS-connected images. To keep your collection organized, you can place the alt text field next to the image it represents and name it "Alt text [image name]". You can leave the alt text disconnected for decorative images as they do not typically need alt text. Learn more about CMS accessibility best practices . Can I use an image as the 'Submit' button on my custom CMS form? Yes, you can use either an image or a button element as your CMS form's 'Submit' button. Any input elements you add as part of a custom CMS form, need to have a 'Submit' button. When clicked, the values in each input save to your connected collection. To use an image as your 'Submit' button: Add an image in your editor. Connect the image to the same dataset that connects to the input elements visitors will submit. Click the Click action connects to drop-down and select Submit . Tip: You can connect images to other dataset click actions to use them as 'buttons' for actions like 'Load More', 'Next/Previous Page', etc. Learn more about creating a 'Submit' button for your custom CMS form . Can I add a tooltip to an image that appears when visitors hover over the image? We have removed the option to add tooltips to image elements as tooltips are not accessible to all users. It is no longer possible to set tooltips for static images or images that connect to the CMS. Instead, use the alt text field to explain images in a way that screen readers can understand them. Learn more about CMS alt text best practices . Can I display images or videos from the CMS in section backgrounds? Yes. You can connect section backgrounds to 'Image' or 'Video' fields in your CMS collection. You can also connect the background color to 'Color' fields if you want to display a color from your collection. If the section background is for decorative purposes only, we recommend leaving the alt text disconnected in the dataset. This helps screen readers skip over the image, preventing unnecessary distractions. For non-decorative background images, connect the alt text to a collection field that explains what the background image or video shows. Learn more about CMS accessibility best practices . To connect a section background: In your editor, click the relevant section, then click the Connect to CMS icon . Click the Choose a dataset drop-down and select an existing dataset that connects to your collection. Alternatively, select Add a Dataset , then choose the collection you want to connect, give it a name and click Create . Click the Section background connects to drop-down and select the 'Image' or 'Video' collection field you want to use for your section background. Click the Background alt text connects to drop-down and select the field you want to use as the alt text. Click the Section background color connects to drop-down to connect the background color to a 'Color' field . What is a dataset? Datasets are the vital link between the elements on your page and the content in your CMS collection. You can use datasets to create a two-way connection, allowing you to display collection content, capture user inputs, or both. Datasets allow you to control which parts of your page elements connect to which fields in your collection. Each dataset connects to a collection and each element connected to the dataset connects to a field in the collection. This unlocks a new way of managing which content appears and where. Learn more about adding and setting up a dataset . Can I connect multiple images to the same dataset? Yes, you can connect multiple images to the same dataset. The dataset only connects to one collection. However, you can connect each part of the images to different collection fields to use different content from the same collection. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Checking: Add Money with Apps Wix Checking is currently only available to select users in the U.S. If you live in the U.S and your business was formed in the U.S, but you don’t have access to apply for Wix Checking, contact Customer Care . Wix Checking may also be referred to as Wix Balance. Transfer funds to your Wix Checking account from popular apps and digital wallets such as Cash App , PayPal , Venmo , and many more. This allows you to funnel all your income streams to your Wix Checking account. Click a question below to learn more about transferring funds from third-party apps to your Wix Checking account. Are there fees for transferring funds to my Wix Checking account? There are no fees for transferring funds to your Wix Checking accoun t when done through Wix. However, please note that some third-party apps may charge a fee for transfer services. Additionally, while Wix does not charge for fund transfers, you may incur fees associated with other services provided through your Wix Checking account, as well as standard Wix Payments service fees . Are there limits on how much I can transfer to my Wix Checking account? Wix Checki ng does not impose any limits to how much you can transfer into your Wix Checking account. Contact the relevant app's customer service to learn about transfer limits when sending funds. How long do transfers take to complete? Regular transfers usually take between 1-3 business days to complete, depending on the app. Many apps offer the possibility of instant transfer. This service may incur a small fee from the third-party app you are using. Where can I view transfer details in my Wix Checking account? You can view the details of transfers, payments, withdrawals or any other transactions in the activity log of your Wix Checking account. Go to Business Checking in your site's dashboard. (Optional) Under All Activity , click a transaction to learn more about its details. What should I do if my transfer fails to arrive in my Wix Checking account? If you've initiated a transfer and the funds fail to arrive in your Wix Checking account, contact your app provider to learn more about why the transfer failed. Where can I find my Wix Checking account and routing numbers? View and copy your account details for your Wix Checking account on desktop, or from the Wix app on your mobile device. To view your account details on desktop: Go to Wix Checking in your site's dashboard. Click Account and routing numbers. (Optional) Click Copy to copy your account / routing numbers, or account name. To view your account details on mobile: Go to your site in the Wix app . Tap Manage at the bottom. Tap Sales and select Business Checking . Tap the More Actions icon at the top of your screen. Tap Account and routing numbers . (Optional) Tap the Copy icon to copy your account / routing numbers, or account name. Wix Checking banking services are provided by Lincoln Savings Bank, Member FDIC. As such, transfers made to and from your Wix Checking account may be identified as Lincoln Bank accounts. Similarly, by adding your Wix Debit card to digital wallets, such as Venmo or Google Pay, your card may display as a Lincoln Savings Bank card. Wix is not a bank. Banking products and services are provided by Lincoln Savings Bank, Member FDIC. The Wix Visa Debit Card is issued by Lincoln Savings Bank pursuant to a license from Visa U.S.A. Inc. and may be used everywhere Visa debit cards are accepted. Wix is not FDIC insured. FDIC insurance only covers the failure of a covered bank. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: About Apple's In-App Purchase Policy When you have your own native mobile app, Apple's In-App Purchase policy affects how you sell online goods and services to customers using iOS devices. Read more below to learn how Apple's policy update may affect you. In-App Purchase supports single payments, such as one-time charges for app content or features within the app. It also supports recurring payment plans, like subscriptions. However, In-App Purchase does not support free trials, one-time fees, custom start dates, changing plan duration, resubscribing after canceling. Read more about features not supported by Apple In-App Purchase . About Apple's In-App Purchase policy You are affected by Apple's In-App Purchase policy if you want to sell the following on your app: Pricing plans (both single payment plans and recurring plans). Products integrated with pricing plans (e.g. online programs or events sold via pricing plan). Recurring payments (e.g. subscriptions). Note: This policy only affects the sale of online goods and services, not physical products. To sell most other online goods and services via single payment, you can set up In-App Purchases from your Mobile App dashboard. FAQs Click a question below to learn more. Can I offer services, products, or subscriptions without using Apple's In-App Purchase? Yes, if you don’t want to comply with Apple's In-App Purchase policy, you can hide your services, products, or subscriptions from iOS devices before submitting your app for approval. Learn more about hiding elements in your app . Does Apple have a price limitation for products sold with In-App Purchases? Yes. Apple has a price limitation of $1000 USD for products sold as IAP products. This is Apple's policy. Note: This number changes depending on the currency. Does this policy affect members with Android devices? This policy only applies to members attempting to purchase online content with an iOS device. It does not apply to anyone using an Android device. What if I have online bookings services? If you offer online bookings services through Wix Bookings , you can set up In-App Purchases . You only need to set up In-App Purchases for certain types of bookings services. Locate your type of service below to see if in-app purchases set up is required or not. Required: You must set up In-App Purchases to accept payment. Not required: Payment possible via all payment methods. Booking in-person appointments: Not required Booking online 1:1 appointments: Not required Booking an online group service: Required Booking in-person group service: Not required Selling physical items via Wix Stores: Not required Selling online/digital items via Wix Stores (e.g. a logo): Required* *Not currently supported This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Allowing Comments on Your Videos Create higher engagement from your site members by allowing them to comment on your videos. Once they have logged in, your viewers can add comments, post replies and "like" comments on your uploaded videos or live streams. Important: Comments can be enabled for videos that you have uploaded, but not for videos that are embedded videos from other platforms like YouTube or Facebook. To enable or disable comments in Wix Video: Go to your editor . Click the Wix Video player. Click Settings . Click Player . In the Comments section, enable or disable the toggles: Allow on uploaded videos: Enabled: Viewers can comment on videos uploaded from your Video Library. Disabled: Viewers cannot comment on videos uploaded from your Video Library. Allow during live stream: Enabled: Viewers can comment on your live stream videos. Note: Comments are only displayed during the live stream. Disabled: Viewers cannot comment on your live stream videos. Notes: For a viewer to add a comment, they need to log in on your site or via the video player, click the Show Comments icon on the video and add their comment. You can test this out yourself on your live site! If you want to delete a comment that a viewer has left, hover over the comment and click the More Actions icon followed by Delete . The comment is deleted for everyone. Comments are not supported when watching videos on mobile devices. Vote for this feature . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Canceling and Refunding Sessions You can cancel and remove sessions from your calendar when necessary. You can also choose to issue a refund or notify clients about the cancellation. This helps keep clients informed and manage your schedule effectively. Cancellation emails and SMS notifications allow you to maintain clear communication between you and your clients. For instance, if a client cancels a personal training session last minute, you can quickly update your calendar, issue a refund, and send a cancellation notice. Canceling an appointment When canceling an appointment, you can choose to refund it, charge a cancellation fee, and send a cancellation email. If you cancel an appointment from the desktop booking calendar, you can also send an SMS notification. Once you refund an appointment, it cannot be undone. Dashboard If you’re charging a cancellation fee and issuing a refund, charge the cancellation fee first. Then, go to the Orders dashboard to process the refund for the paid session. Learn more about refunding orders . Go to Booking Calendar in your site's dashboard. Click the appointment you want to cancel. Click the More Actions icon and select Canc el . Follow the steps below depending on the type of session you are canceling: Free or unpaid session (Optional) Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Notify client via messages checkbox to send your client an SMS or WhatsApp notification. (Optional) Select the Waive charge for this session checkbox to cancel the booking. This action cannot be undone. Note: If you do not select this option, the order stays as is and you can edit and charge it manually. (Optional) Select the Notify client via email checkbox and add a message. Click Cancel Session. (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Click Confirm Fee & Continue . Click Collect Payment and choose how you want to charge your client . Individually paid sessions (without cancellation fees) (Optional) Select the Notify client via messages checkbox to send an SMS or WhatsApp notification. (Optional) Select the Notify client via email checkbox and add a message for your customer. (Optional) Select the Mark as refunded checkbox to refund your customer. Click Cancel Session . Click Mark as Refunded to confirm the refund. Individually paid sessions (with cancellation fees) (Optional) Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Notify client via messages checkbox to send an SMS or WhatsApp notification. (Optional) Select the Notify client via email checkbox and add a message for your client. Click Cancel Ses sion . (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy Click Confirm Fee & Continue . Click View Order . Click Actions in the Payment info section. Click Issue refund . Enter the refund details: Refund amount: Enter the amount to refund your client. Reason for Refund (optional): Select a reason for this refund. Note: Your answer appears only in the order's activity section. Send a confirmation email to customer: Send your customer an email confirming the refund and amount. Add a personal note in the email (optional) : Add a personal note to your customer. Click Continue . Click Mark as Refunded . Note: This cannot be undone. Sessions paid using a plan (without cancellation fee) (Optional) Select the Notify client via messages checkbox to send an SMS or WhatsApp notification. (Optional) Select the Notify client via email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session. Click Cancel Session . Click Issue Session Credit . Sessions paid using a plan (with cancellation fee) (Optional)Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Notify client via messages checkbox to send an SMS or WhatsApp notification. (Optional) Select the Notify client via email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session. Click Cancel Session . (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Click Confirm Fee & Continue . Click Collect Payment and choose how you want to charge your client . Click Issue Session Credit to confirm. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Booking Calendar . Tap Calendar . Tap the More Actions icon next to the relevant appointment. Tap Cancel Session . Follow the steps below depending on the type of session you are cancelling: Free or unpaid appointments (Optional) Tap the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Tap the Notify client with an email checkbox to send the customer a cancellation email. (Optional) Select the Waive charge for this session checkbox to cancel the booking. This action cannot be undone. Note: If you do not select this option, the order stays as is and you can edit and charge it manually. Tap Cancel Session to confirm. (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Tap Confirm Fee & Continue . Tap Collect Payment at the bottom of the screen and choose how you want to charge your client: Manual card entry, Charge with card reader , Charge with pay link , Mark as Paid . Individually paid sessions (without cancellation fee) (Optional) Tap the Mark as refunded checkbox to refund the customer. (Optional) Tap the Notify client with an email checkbox and add a message for your customer. Tap Cancel Session at the bottom of the screen. Choose what you want to do: Mark as Refunded: Tap Mark as Refunded to issue a refund. Continue Without Refund: Tap Continue Without Refund to close this message without refunding. Individually paid sessions (with cancellation fee) (Optional) Tap the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Tap the Notify client with an email checkbox and add a message for your customer. Tap Cancel Session at the bottom of the screen. (Optional) Tap the Total fee to edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Tap Confirm Fee & Continue . Tap the More Actions icon at the top of the screen. Tap Issue refund . (Optional) Tap Edit Amount to offer partial refunds. Enter the relevant amount you want to refund. Tap Apply . Tap Next . (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer: Enable the Send a confirmation email toggle. Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Issue Refund to confirm. Note: You cannot undo this action. Sessions paid using a plan (without a cancellation fee) (Optional) Select the Credit session back to client's plan checkbox to credit the customer. (Optional) Tap the Notify client with an email checkbox to send the customer a cancellation email. Tap Cancel Session at the bottom of the screen. Choose what you want to do: Issue Session Credit: Tap Issue Session Credit to issue a credit. Continue Without Crediting: Tap Continue Without Crediting to close this message without issuing a credit. Sessions paid using a plan (with cancellation fee) (Optional)Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Send cancellation email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session. Click Cancel Session . (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Click Confirm Fee & Continue . Tap Collect Payment at the bottom of the screen and choose how you want to charge your client: Manual card entry, Charge with card reader , Charge with pay link , Mark as Paid . Click Issue Session Credit to confirm. Wix Studio app Go to your site in the Wix Studio app. Tap Manage . Tap Booking Calendar . Tap Calendar . Tap the More Actions icon next to the relevant appointment. Tap Cancel Session . Follow the steps below depending on the type of session you are cancelling: Free or unpaid appointments (Optional) Tap the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Tap the Notify client with an email checkbox to send the customer a cancellation email. (Optional) Select the Waive charge for this session checkbox to cancel the booking. This action cannot be undone. Note: If you do not select this option, the order stays as is and you can edit and charge it manually. Tap Cancel Session to confirm. (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Tap Confirm Fee & Continue . Tap Collect Payment at the bottom of the screen and choose how you want to charge your client: Manual card entry, Charge with card reader , Charge with pay link , Mark as Paid . Individually paid sessions (without cancellation fee) (Optional) Tap the Mark as refunded checkbox to refund the customer. (Optional) Tap the Notify client with an email checkbox and add a message for your customer. Tap Cancel Session at the bottom of the screen. Choose what you want to do: Mark as Refunded: Tap Mark as Refunded to issue a refund. Continue Without Refund: Tap Continue Without Refund to close this message without refunding. Individually paid sessions (with cancellation fee) (Optional) Tap the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Tap the Notify client with an email checkbox and add a message for your customer. Tap Cancel Session at the bottom of the screen. (Optional) Tap the Total fee to edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Tap Confirm Fee & Continue . Tap the More Actions icon at the top of the screen. Tap Issue refund . (Optional) Tap Edit Amount to offer partial refunds. Enter the relevant amount you want to refund. Tap Apply . Tap Next . (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer: Enable the Send a confirmation email toggle. Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Issue Refund to confirm. Note: You cannot undo this action. Sessions paid using a plan (without a cancellation fee) (Optional) Select the Credit session back to client's plan checkbox to credit the customer. (Optional) Tap the Notify client with an email checkbox to send the customer a cancellation email. Tap Cancel Session at the bottom of the screen. Choose what you want to do: Issue Session Credit: Tap Issue Session Credit to issue a credit. Continue Without Crediting: Tap Continue Without Crediting to close this message without issuing a credit. Sessions paid using a plan (with cancellation fee) (Optional)Select the Apply cancellation fee checkbox to charge a cancellation fee. (Optional) Select the Send cancellation email checkbox and add a message for your client. (Optional) Select the Credit session back to client's plan checkbox to credit back the session. Click Cancel Session . (Optional) Edit the cancellation fee. Note: You cannot charge more than the fee stated in the policy. Click Confirm Fee & Continue . Tap Collect Payment at the bottom of the screen and choose how you want to charge your client: Manual card entry, Charge with card reader , Charge with pay link , Mark as Paid . Click Issue Session Credit to confirm. Canceling a single class or course session If a session cannot take place, you can cancel it and remove it from your calendar. You can also choose to send an email to participants informing them about the cancellation. Dashboard Go to Booking Calendar in your site's dashboard. Click the class or course session you want to cancel. Select Cancel Session . (Optional) Select Notify clients via messages to send an SMS or WhatsApp notification. (Optional) Notify clients via email and add a message. Note: If clients did not provide a phone number or opted out of communications, you'll see a notification that some participants can't be notified. Click Yes, Cancel S ession . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Booking Calendar . Tap the relevant session. Cancel a single class Tap Cancel Session . Tap Cancel to confirm. Choose what you want to do: Tap Yes to send customers a cancellation email. Tap No to cancel without notifying customers. Cancel a course session Tap the More Actions icon on the top right of the screen. Tap Cancel course . Tap Cancel to confirm. Choose what you want to do: Tap Yes to send customers a cancellation email. Tap No to cancel without notifying customers. Wix Studio app Go to your site in the Wix Studio app. Tap Manage . Tap Booking Calendar . Tap the relevant session. Cancel a single class Tap Cancel session . Tap Cancel to confirm. Choose what you want to do: Tap Yes to send customers a cancellation email. Tap No to cancel without notifying customers. Cancel a course session Tap the More Actions icon on the top right of the screen. Tap Cancel course . Tap Cancel to confirm. Choose what you want to do: Tap Yes to send customers a cancellation email. Tap No to cancel without notifying customers. Canceling recurring class sessions on specific days Cancel recurring class sessions scheduled on a specific day and time. For example, if you offer a yoga class every Wednesday and Thursday at 07:00 PM you can cancel just the Wednesday classes. Dashboard Go to Booking Calendar in your site's dashboard. Click the class or course session you want to cancel. Select Cancel Session . Select All future [day and time of session] sessions . (Optional) Notify clients via email and add a message. Click Yes, Cancel All Session . Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Booking Calendar . Tap the relevant session. Tap Cancel session . Tap Cancel all future [day and time of session] sessions . Tap Cancel to confirm. Choose what you want to do: Tap Yes to send customers a cancellation email. Tap No to cancel without notifying customers. Wix Studio app Go to your site in the Wix Studio app. Tap Manage . Tap Booking Calendar . Tap the relevant session. Tap Cancel session . Tap Cancel all future [day and time of session] sessions . Tap Cancel to confirm. Choose what you want to do: Tap Yes to send customers a cancellation email. Tap No to cancel without notifying customers. FAQs Click below to learn more about canceling a session. Can I refund a class or course? For classes and courses, refunds are not issued automatically. You can refund classes and courses through the Orders tab, Participant List or the payment provider. Learn more about refunding classes . Can I customize the text of a cancellation email? Yes, you can customize the text of the cancellation email in the Booking Settings tab in your site's dashboard. You can also add a personalized message to the email. Can I customize the text of cancellation SMS notifications? No, you cannot customize the text of cancellation SMS notifications . Can I refund sessions from my Orders dashboard? Yes, you can refund booking sessions from your Orders dashboard. From desktop: Go to Orders in your site's dashboard. Select the relevant order. Click Actions in the Payment info section. Click Refund . Click to select the checkbox(es) next to the relevant service(s) you want to refund. Select a reason from the Reason for refund drop-down. Note: This is for internal use only and customers won't see this. (Optional) Click the Send a confirmation email to the customer and a note to the cancellation email. (Optional) Edit the refund amount in the Summary section to offer a partial refund. Click Refund . From the Wix app: Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales and select Orders . Tap the relevant order. Tap the More Actions icon at the top right. Tap Issue Refund . Tap to select the checkbox(es) next to the relevant service(s) you want to refund. (Optional) Tap Edit Amount to offer partial refunds: Enter the relevant amount you want to refund. Tap Apply . Tap Next . (Optional) Select the reason you provided a refund from the Refund Reason drop-down. (Optional) Notify your customer: Enable the Send a confirmation email . Enter a note to your customer. The note appears in the confirmation email. Tap Next . Tap Issue Refund to confirm. Note: You cannot undo this action. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Using the Members Area as a Business Tool The Members Area is a great tool from a business perspective – it boosts your credibility, enhances customer loyalty and drives traffic. By creating their own account, occasional customers can become engaged members of your site . When using apps like Wix Stores, Events and Bookings, relevant pages are automatically added to your Members Area so members can efficiently interact with your business. For example, members can see their payment methods, manage previous purchases and more. Collect information about your customers The Members Area offers a lot in terms of Customer Relationship Management (CRM). From the dashboard, you can access a members list that lets you view and manage your members. This includes changing their permissions, assigning roles and much more. Additionally, you can use Analytics to keep track of your members' activity and gather information on what they do on your site. This also allows you to understand if certain members need more targeting in a particular area. Grow your Wix Stores customer base The Members Area with Wix Stores is a great way to keep your customers loyal. The member pages that are automatically added allow members to view their order(s) status, store their addresses and manage credit cards for a faster checkout process. This helps your customers to feel in control of their purchases, trust your business and encourages engagement on your site. Let clients manage their Bookings When using Wix Bookings, a member page called My Bookings is automatically added to your Members Area. This page lets clients view and manage their bookings or appointments, leading to higher engagement. Help members keep track of their Loyalty points When you add a Wix Loyalty Program to your site, a new My Rewards page is automatically added to the Members Area. This page shows members their points and rewards, motivating them to perform more actions on your site (e.g. make more purchases or bookings with your business). Send exclusive members-only email Campaigns If you find that certain members would benefit from specific targeting, you can send an email campaign . This is a great way to reignite their interest in a particular aspect of your site. For example, you can showcase the latest activity in your store, upcoming events and more. Learn how to write engaging content: We've put together some tips to help you create engaging email content . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix POS Register: Connecting a Network Card Reader Important: This article is about the Wix POS Register for brick and mortar businesses. Learn more about Wix Mobile POS , or learn more about our Desktop POS solution . The Desktop Card Reader is not currently for sale. If you already own this card reader, you can still follow the instructions below to pair it with your POS tablet. Before you can collect payment from customers by credit card, debit card, or phone app, you need to connect a card reader to your POS tablet. This article will walk you through how to connect a network card reader, which is a reader that connects to your POS tablet via a WiFi connection. The Wix POS Go card reader supports all magstripe and EMV payment functions and you can use it to accept new forms of payment, such as Apple Pay, Android Pay, Samsung Pay, VISA payWave, Mastercard Contactless, AMEX ExpressPay and Discover D-PAS. Tip: You can also use a Bluetooth card reader with your POS tablet, such as the Stripe M2 card reader (US) or the WisePad 3 Card Reader (Canada and UK). Step 1 | Get the card reader You can purchase your Wix POS Go card reader from the Wix POS shop . Step 2 | Unbox and charge your card reader Once you have the card reader, unbox it and charge it so it'll be ready to set up. To prepare your reader: Unbox your card reader. Insert the battery. Press the power button to turn the reader on. If required, charge your reader. Tip: Plug the reader into a wall outlet, not directly into the tablet. Step 3 | Connect the reader to WiFi Important: If the reader and tablet are connected to different WiFi networks, you won't be able to use the reader. Now you can connect your card reader to the same WiFi network you're using for your POS tablet. To check which network your tablet is connected to, click the Menu icon on the tablet, select App & Tablet and click Wi-Fi & Network . Choose an option below based on what you see on your card reader's screen: I see WiFi networks displayed on the reader's screen Tap to connect to the same WiFi network that your tablet is connected to. I don't see WiFi networks displayed on the reader's screen Swipe right on your card reader screen. Tap the Settings button. Enter 07139 as the PIN code. Select Network . Connect to the same WiFi network that your tablet is connected to. Step 4 | Pair the card reader to your POS tablet When connecting to WiFi, a three-word code should automatically appear on the card reader screen. If not, you can generate the code. Once you have it, enter it in your POS tablet. After your reader is paired, you'll see it in your list of available card readers in the Manage Hardware tab in the tablet. Choose an option below based on what you see on your card reader's screen: I see a code displayed on the reader's screen (On your POS tablet) Tap the Menu icon at the bottom left. Tap Manage Hardware . Select Set up Card Reader . Tap Connect next to Network reader . Tap +Pair a New Network Reader . Enter the three-word code you see on the reader. (Optional) Give your card reader a name. T ip: If you plan on using more than one reader, this will help you manage them. Click Pair Reader . I don't see a code displayed on the reader's screen (On your Wix POS Go) Generate a code: Swipe right on your card reader screen. Tap the Settings button. Select Generate pairing code . Enter the three-word code in the pop-up, including the hyphens. (On your POS tablet) Tap the Menu icon at the bottom left. Tap Manage Hardware . Select Set up Card Reader . Tap Connect next to Network reader . Tap +Pair a New Network Reader . Enter the three-word code you see on the reader. (Optional) Give your card reader a name. Tip : If you plan on using more than one reader, this will help you manage them. Click Pair Reader . Troubleshooting your network card reader If you are experiencing any issues setting up a card reader, click a question below. Why can't I pair the card reader to my tablet? Any of the following will prevent you from pairing with your tablet: Card reader is turned off: Turn on the card reader. Card reader battery has no charge: Charge the card reader. The reader is connected to another WiFi network: To connect, both your tablet and your reader need to be connected to the same WiFi network. Check which network each of them is connected to and make any necessary changes. My reader is paired, but not connected. Why? Pairing the reader means that your tablet recognizes it and adds it to your list of available card readers in the Manage Hardware tab in the tablet. When a reader is paired, it automatically connects. The reader can, however, become disconnected for a number of reasons. For example, if your card reader is very low on charge, has no charge at all, or is turned off, it will be offline. Once the card reader is turned on and has enough charge, it will reconnect on its own. What happens to my reader when the charge is low? If the charge is too low, the reader will shut down. You may not get a clear indication before this occurs. Note: After plugging in the reader to charge, it won't be ready for immediate use. You may initially be able to turn it on but not access the start screen with the Wix logo. What can I do if the card reader is frozen? Hold down the power button for 6 seconds to restart. I have paired more than one reader. How can I switch between them? If you have paired more than one reader, you'll see them listed in the Manage Hardware tab in the tablet. Tip: The Bluetooth readers and WiFi readers are listed separately. To switch to a different card reader: (On your POS tablet) Tap the Menu icon at the bottom left. Tap Manage Hardware . Tap Manage Card Reader . Select the reader you want to disconnect. Tap Disconnect in the top right corner. Tap Disconnect to confirm. Tap Connect next to the reader you want to connect. How can I remove a reader from my list of readers? When you remove (unpair) a reader, it no longer appears in your list of network readers. Tip: If you plan on using this reader in the future, we recommend that you disconnect it instead of removing it. You can disconnect a reader by simply turning it off. To remove a reader: Tap the Menu icon at the bottom left. Tap Manage Hardware . Select Network reader . Swipe left next to the reader you want to remove. Tap Remove . Tap Remove to confirm. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit