< Back Managing your business Business solutions & apps Wix Apps: Adding and Setting Up the Instagram Feed App The Instagram Feed app by Wix allows you to display your latest Instagram posts in a visually appealing, customizable feed, helping you boost engagement and keep your site fresh with dynamic content. Whether you're showcasing your brand, promoting products, or sharing your latest updates, the Instagram Feed app helps connect your social media presence to your site, creating a more interactive and connected experience for visitors. Important: As of December 4th 2024, Instagram requires you to have either a Creator or a Business account in order to continue using the Instagram Feed app on your site. To change your account, you need to reconnect your account in the editor. Go straight to step 2 in this article to learn how to reconnect your existing account. Note: In August 2024, Wix introduced an updated version of the Instagram Feed app. If you're using the old version and want to explore the new features, you can easily switch to the new Instagram Feed app . Step 1 | Add the Instagram Feed app to your site Start by adding the app to your site. You can do this directly from the Wix App Market. Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Instagram Feed app in the search bar. Click Add to Site . Note: If the Instagram log-in pop-up doesn’t open, try turning off your pop-up blocker, or updating your browser version. Studio Editor Go to your editor . Click App Market on the left side of the editor. Click App Market . Search for the Instagram Feed app in the search bar. Click Add to Site . Note: If the Instagram log-in pop-up doesn’t open, try turning off your pop-up blocker, or updating your browser version. Wix Harmony Editor Go to your editor . Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Apps category. Use the search bar to look for Instagram Feeds then select the app. Step 2 | Connect your account Once you've added the app to your site, you can then connect your account. If you already have the latest Instagram Feed app on your site, you can follow this step to reconnect your account. Wix Editor Click the app in your editor. Click Account Settings . Click Connect . Click Change . Select the profile that describes you: Creator: Best for an individual public figure, content producer, artist, or influencer. Business: Best for retailers, local businesses, brands, organisations and service providers. Click Next . Review the features of your chosen profile and click Next . Select a category that best describes what you do. (Optional) Select the Show category on profile checkbox at the top to display the category on your profile. Click Done . Click Continue on the pop-up. Enter your contact information in the fields provided. (Optional) Select the Show contact info on your profile checkbox to display your contact info on your profile. Click Save . Click Done . Studio Editor Click the app in your editor. Click Account Settings . Click Connect . Click Change . Select the profile that describes you: Creator: Best for an individual public figure, content producer, artist, or influencer. Business: Best for retailers, local businesses, brands, organisations and service providers. Click Next . Review the features of your chosen profile and click Next . Select a category that best describes what you do. (Optional) Select the Show category on profile checkbox at the top to show the category on your profile. Click Done . Click Continue on the pop-up. Enter your contact information in the fields provided. (Optional) Select the Show contact info on your profile checkbox to display your contact info on your profile. Click Save . Click Done . Wix Harmony Editor Click the app in your editor. Click Account Settings on the action bar. Click Connect Account . Click Change . Select the profile that describes you: Creator: Best for an individual public figure, content producer, artist, or influencer. Business: Best for retailers, local businesses, brands, organisations and service providers. Click Next . Review the features of your chosen profile and click Next . Select a category that best describes what you do. (Optional) Select the Show category on profile checkbox at the top to show the category on your profile. Click Done . Click Continue on the pop-up. Enter your contact information in the fields provided. (Optional) Select the Show contact info on your profile checkbox to display your contact info on your profile. Click Save . Click Done . Step 3 | Customize the elements displayed You can customize the app by showing or hiding specific elements based on your preferences. For instance, you can display all available content or hide certain details, like your username, by simply checking or unchecking the appropriate boxes in the settings. Wix Editor Click the Instagram Feed app in your editor. Click the Elements icon. Select or deselect the relevant checkboxes. Note: Selecting the "All content" checkbox displays all available content including Title, Username, Hashtag, and Posts, even if they are not selected. Studio Editor Click the Instagram Feed app in your editor. Click the Elements icon. Select or deselect the relevant checkboxes. Note: Selecting the "All content" checkbox displays all available content including Title, Username, Hashtag, and Posts, even if they are not selected. Wix Harmony Editor Click the Instagram Feed app in your editor. Click the Display elements icon on the action bar. Select or deselect the relevant checkboxes. Step 4 | Customize the layout There are 2 items to customize in this section. The text layout and the feed layout. For the text layout, you can choose to have a single line of text or a multi-line of text. You can also change the alignment of the text, and set it either to the left, center, or right. The feed layout lets you adjust the level of padding around the feed. Wix Editor Click the Instagram Feed app in your editor. Click the Layout icon. Choose a layout: Single line or Multi-line . Set the alignment: Left , Center , or Right . Drag the Top and bottom padding slider to change the amount of padding between your text. Drag the Side padding slider to change the amount of padding at the side of your text. Under Feed: Drag the Side padding slider to change the amount of padding at each side of your feed. Enable or disable the Set images to show toggle to show or hide images on your feed. Studio Editor Click the Instagram Feed app in your editor. Click the Layout icon. Choose a layout: Single line or Multi-line . Set the alignment: Left , Center , or Right . Drag the Top and bottom padding slider to change the amount of padding between your text. Drag the Side padding slider to change the amount of padding at the side of your text. Under Feed: Drag the Side padding slider to change the amount of padding at each side of your feed. Enable or disable the Set images to show toggle to show or hide images on your feed. Wix Harmony Editor Click the Instagram Feed app in your editor. Click the All design options icon on the action bar. Select the relevant part of the Instagram Feed from the drop-down. Design the Instagram Feed using the available options: Spacing : Add breathing room to your content by adding padding around the posts. Layout : Customize the aspect ratio, image display, and alignment. Note: The available design options vary based on the state you choose. Step 5 | Customize the design First, choose a preset design option you like best. Once you find a preset you like, go to Design to customize the preset further. Wix Editor Click the Instagram Feed app in your editor. Click the Preset icon and choose the preset you like best. Click the Design icon. Choose what you want to customize: Widget background: Fill Color & Opacity: Set the color and opacity for the app background. Choose if you want to add a glass effect to your app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Text container: Fill Color & Opacity: Set the color and opacity for the app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Studio Editor Click the Instagram Feed app in your editor. Click the Preset icon and choose the preset you like best. Click the Open Inspector icon at the top right of the editor. Customize your feed using the available options under Design : Widget background: Fill Color & Opacity: Set the color and opacity for the app background. Choose if you want to add a glass effect to your app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Text container: Fill Color & Opacity: Set the color and opacity for the app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Wix Harmony Editor Click the Instagram Feed app in your editor. Click the All design options icon on the action bar. Select the relevant part of the Instagram Feed from the drop-down. Design the Instagram Feed using the available options: Fill colors : Change the color of your Instagram Feed, choosing one of your brand colors or a custom color. Borders : Define the borders of your Instagram Feed so it stands out, choosing a color, width and style. Click the Edit individual borders icon to design each side of the border. Corners : Make the corners of your Instagram Feed more square or round by dragging the slider under Radius . Click the Edit individual corners icon to design each corner separately. FAQs Click a question below to learn more about adding and setting up the Instagram Feed app. There are 2 versions of the Instagram Feed app, how do I know which one I have? If you added the Instagram Feed app to your site before April 2024, you have the old version of the app. If you added the app during April 2024 or later, you have the new version of the app. If the app came preinstalled with your site template, you have the old version of the app. What will happen to the old app? The old app has been removed from the Wix App Market. At this time, the old app is only available when you select a site template with the app preinstalled. If you have the old app on your site, it will continue to work for the foreseeable future. If the app is going to be removed entirely, Wix will notify you in advance with the details. Can I connect multiple accounts to the Instagram Feed app? Yes, you can add a new account from the Account Settings panel. Make sure you are logged in to the account on Instagram. You can then choose the content you want to display without having to disconnect from one account to the other. How can I solve a 'Request parameters invalid' error? If you encounter an error while connecting to the Instagram Feed app, you can disconnect and reconnect your account by following the steps below. Note: These steps must be completed on the Instagram mobile app (not the desktop version). Open your Instagram account on your mobile app. Click the Profile icon at the bottom right. Click the Settings and activity menu at the top right. Scroll down to App website permissions and click Apps and websites . Click Remove to disconnect the integration with Wix. Go to your editor . Connect your Instagram account . How do I customize the expand mode of the Instagram Feed app (New)? You can customize the design of the Instagram Feed app’s expand mode and choose an animation for it. To customize the expand mode: Click the Gallery section of the widget. Click Expand mode . Click on the popup to customize the design of the popup box (for example, borders, colors, and corners). You can also set up an overlay and change the background of the canvas when the popup is open. Learn more about customizing your popup . Note: It’s not possible to edit the popup in the mobile editor. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix AI Site Chat: Understanding Data Coverage Important: Wix AI Site Chat is no longer available to install on new sites. Wix Smart Chat is replacing it as the new AI and manual chat solution. Learn more about Wix Smart Chat. Your AI Site Chat's data coverage gives you a clear view of what the AI knows about your site and where its knowledge comes from. In this tab you can see which site content has been indexed and where there may be issues that prevent the AI from learning about your site. Use this information to optimize your site and improve the AI's performance. Viewing your data coverage See how all available site content is indexed. When content is indexed, it means the AI has scanned, analyzed, and stored this information so it can use it to answer your visitors' queries. This content may include site pages, your store products, blog posts, services, events, online programs, and training rules you've added. To view your data coverage: Go to AI Site Chat in your site's dashboard. Click the Data Coverage tab. Review the content the AI has indexed from your site. For each content type, you’ll see the following information: Data type: The type of site content analyzed (e.g. products, site pages, blog posts). Total on site: The total number of items per type on your site. Available for indexing: How many pages or items on your site the AI can potentially learn from. Indexed: How many pages or items were successfully indexed by the AI. Status: A checkmark indicates the AI has completed scanning the pages. Tip: The AI is automatically trained using your site's publicly available content. However, you can add training rules with information that isn't published on your site, such as internal policies or product details. Limitations for indexing pages Not all content on your site is available for your AI Site Chat to learn from. Some pages are restricted for privacy reasons, while others may be skipped due to how they’re set up or where their content comes from. Review these limitations to understand what content cannot be used: Content that can't be indexed Some types of pages and content are excluded from indexing, either due to privacy restrictions or current technical limitations. Examples may include: Hidden pages: Not publicly available or linked anywhere on your site. Password-protected pages: Content behind passwords can’t be accessed. Member area pages: Content restricted to site members only is skipped. Dynamic pages: Pages generated from collections are currently not supported. Content that may be skipped Even among content that can be indexed, some pages or items may be skipped due to technical reasons, content structure, or app limitations. Examples may include: Checkout, cart, or thank-you pages: These are pages with no useful content for the AI chat. App-based pages: Some apps (e.g. Wix Restaurants) don't expose full data in a format the AI can use. Third-party apps: Not all external apps allow their content to be indexed. Empty or duplicate pages: Pages with little to no text or repeat content may be skipped automatically. Note: Support for more content types and apps is coming in future updates. Understanding your site's coverage level At the top of the page you’ll see a status bar that shows how successfully your content was indexed out of all the items available for indexing. This helps you understand how well the AI is managing to collect information and learn from your site. Here's what your coverage signifies: Good coverage: Most of your site content has been successfully indexed. The AI can give complete and accurate responses. Average coverage: A moderate amount of your content has been indexed. The AI can answer many questions, but some gaps in knowledge may still exist. Low coverage: Only a small portion of your content has been indexed. You may want to review your site for hidden, restricted, or unsupported pages. How can I improve my coverage? Check if your site contains empty, hidden, or dynamic pages that could affect that amount of content successfully indexed. If possible, make more content public. Add more text and details to your site pages. The more text you provide, the more the AI has to learn from. Create knowledge rules to give the AI more information about topics that don't appear directly on your site. This expands the AI’s ability to answer more questions accurately. FAQs Click a question below to learn more about data coverage. Can I prevent certain pages from being indexed? Yes, you can exclude specific site pages if you don’t want the AI to learn from them. Learn how to exclude site pages. Does the AI learn from private or internal documents? No, the AI only learns from published, public content on your site. You can also add training rules with information that isn’t published on your site, such as internal policies or product details. Learn how to train your AI chat . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Art Store: Available Print Sizes Important: Wix Art Store is currently not available to all users. As of October 2022 it is no longer possible to add the Wix Art Store to your site. Alternatively, you can add Wix Stores to your site and connect it to Printful to sell your art. When you sell your images through the Wix Art Store, you can offer a variety of print sizes to your customers. Note: Available prints sizes depend on the size of the original file (the bigger the original file the more sizes will be available) and on the location of your customer. To view available sizes: Click the Art Store in your Editor. Click the Store tab. Click Set Pricing (available sizes can be viewed on the left). Tip: You can also set prices in this view. If you change any pricing in this view, make sure to click Done when you're finished. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Changing Registration Settings Using the Wix App Make changes to your event settings on the go with the Wix app. Open or close registration, increase your guest limit, and manage your waiting list - all from your mobile device. To edit the registration settings: Go to your site in the Wix app. Tap Manage at the bottom. Tap Events . Select Published Events or Draft Events . Select an event. Tap the Manage tab. Select Registration settings . Choose what you want to do: Set where guests can register for the event Tap Registration Channel . Select where guests can register: Wix events registration page: Guests register on your site. A different web address: Enter the address where guests can register. Guests don't need to register: Create an event that doesn't require registration. Learn more Set the registration status (when the event opens & closes) Tap Open or Closed to manually change the current registration status. You can also set dates when registration automatically opens and closes. Tap Registration Status . Set the status: Tap Open or Closed to immediately change the status. Tap Custom dates to set when registration opens and closes: Select an opening date and time. Select a closing date and time. Tap Save . Set a guest limit (RSVP only) You can allow an unlimited number of guest to register or set a registration limit. If you limit the number of guests, you can optionally create a waitlist when you hit the maximum. Note: For ticketed events, you can limit the number tickets for each ticket type. Click Guest Limit . Select an option: Unlimited guests: Set no limits to the number of guests that can register. Limited guests: Limit the number of guests that can register. Enter the number of guests that can register for this event. Select what happens when registration is full: Close registration: Guests are blocked from registering. Add guests to a waitlist: Guests can join a waitlist so they can register if an opening becomes available. Click Save . Next steps: Go to desktop to customize the fields that appear in the Registration Form: Customize forms for events without tickets Customize forms for events with tickets Learn how to customize the design of the Registration Form Page This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Payments: Understanding Your Payments Table Your payments table displays the financial transactions in your account according to the Order Date. Payments go through transaction cycles in which the status in the table will update accordingly. Note: The table is updated several times a day. Example of a typical transaction cycle When the customer places an order and it is approved, the payment appears on the payments dashboard in Status as: Pending . Once the customers’s card issuer pays the funds to Wix the status of the payment changes to Successful . Should the customer ask for a refund, and the refund request is sent to Wix Payments, the payment appears in the payments dashboard in Status as: Pending Refund . Once the funds are returned to the card owner the status of the payment changes to Refunded . Should the customer ask the card issuer to chargeback a payment, and the request is sent by the bank to Wix Payments, the payment appears in the payments dashboard in Status as: Action Needed . Once the funds are settled to the card issuer, the status of the payment changes to Chargeback. Should the merchant (you) dispute a chargeback and the bank accepts the dispute, the payment appears in the payments dashboard in Status as: Chargeback In Dispute . Once the card issuer pays the funds back to Wix the status of the payment changes to Chargeback Won , which means the chargeback was reversed. Payment Table Fields The table has the following fields: Order Date: The date in which the order was placed. Customer: The name of the customer who placed the order. Product/Service: A description of the product / service in the order placed. Payment Method: The payment method used for the order (e.g. credit card / manual payment...etc.) Status: The current state of the payment. See below for details. Amount: The amount that the customer paid. Note: Only approved transactions appear in the table. You will not see transactions that were declined. In addition to the information displayed in your payments dashboard, the following information is included when you download the detailed table (CSV file). Payment Date: The date on which the payment was made. Provider Payment ID: A unique reference ID for the payable (payment due). Wix Payments Transaction ID: The unique transaction identifier assigned to the original transaction by Wix Payments. This ID may be associated to several payables. Cashier Transaction ID: A unique transaction ID used by Wix's payment system. Payout ID: The transaction ID for the payout of the funds from your Wix Payments account to your bank account. All transactions paid out in the same day have the same Payout ID. A Payout ID is only assigned once the funds are transferred to your bank account. Customer Name: The name on card used to make the order. Payout Date: The date on which the payout was processed by Wix Payments. Note: A single payment can have multiple movements for the corresponding payables. For example, an order will have a payable for the sale, and if it gets returned (refunded) it will have a separate payable. Transaction Types There are a few different types of transactions which can occur in your account. The following is a list of possible transaction types: Pending: Funds coming into your account for a sale. Refund: Funds leaving your account due to a sale being refunded. Chargeback: A customer has disputed your charge with his card provider or bank. The funds have been returned to the customer's account. Note: Chargebacks are decided by the credit card provider / bank, and not by Wix. Funds Transfer: If your account has a negative balance, Wix may claim back those funds once they become available. Or, if for any reason, Wix needs to make a positive adjustment in your account, these funds will be transferred to you. Transaction Statuses Depending on the type of transaction, the transaction may have one of the following statuses: Pending: The transaction was approved, but the funds are not yet available for payout. Successful: The transaction was approved and the funds are available for payout. Pending Refund: The debit transaction (e.g. refund / chargeback) was approved, but the funds have not been debited from your account. Refunded: The debit transaction (e.g. refund / chargeback) was approved and funds were debited from your account. Paid Out: The transaction was included in a previous payout to your bank account. Payout Reversed: The transaction is part of a payout that was returned by your bank. The funds are available in your Wix Payments account. Failed: The transaction has failed. Authorized : The payment is approved by the customer’s payment method and the payment sum is held in their account, in readiness to be captured (paid) later. Void : The authorized payment is cancelled and the hold on the payment is released from your customer's account. Suspicious : There is a high probability that the order has been made without the cardholder’s knowledge or permission. Consider refunding the payment and holding off on fulfilling the order. Action needed: You received a chargeback and can choose whether to accept it or dispute it. You're still within the timeframe to submit the dispute. Expires in "X" days: You received a chargeback and can choose whether to accept it or dispute it. You have the indicated number of days to submit the dispute. Expired: The time frame for filing a dispute has passed. The chargeback's status is now final and cannot be changed. Final: You received a chargeback but cannot dispute it. This status cannot be changed. Accepted: You received a chargeback and accepted the claim. The funds remain with your customer. Disputed: You received a chargeback and filed a dispute against it. It is now in review by the relevant credit card issuer. Lost: The bank and the credit card issuer have reviewed your dispute and found your evidence insufficient to prove the charge is legitimate. The funds will remain with the customer, and you will not be able to dispute the decision through Wix Payments. Won: The bank and the credit card issuer have reviewed your dispute and decided to recognize the payment as a legitimate charge. The funds will return to your Wix Payments account along with the chargeback fee. Note: The Payment ID visible in your payments table is a reference for your Wix Payments account only. It's not linked, nor can be referenced, to processors such as Affirm, Afterpay and Klarna. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Contacts: Exporting Your Contacts Export your contacts to back up your contact list or to copy contacts to a different platform. You can export up to 50,000 site contacts at once to a CSV file. Choose to export all your contacts or selected contacts or contact groups. You can also export contacts from an external mail provider like Gmail or Outlook before importing the file into your Wix site's contact list. Exporting your contacts from Wix Export contacts from your Wix site contact list. Make sure you are the site owner, as only the site owner can export contacts. To export your contacts: Go to Contacts in your site's dashboard. Click the Import / Export drop-down at the top of the contacts list. Click Export . If you want to export specific contacts, select the checkboxes next to the relevant contact(s) in your contact list before completing Step 2. Choose the contacts to export: Selected Contacts: Exports only the contacts selected from the contact list. By Label: Click the drop-down menu to select a contact group, or select All Contacts . Select the relevant file format: Regular CSV file Google CSV file Outlook CSV file Click Export . Save the file to your computer. Notes about exporting in Google CSV file format: The following Wix Contacts fields are not supported by Google: email subscription status, SMS subscription status, language, and created date. These fields will be imported as Google custom fields. Currently labels are not exported in this format. Google is limited to 5 email, phone, and address per contact so Wix exports the CSV accordingly. Wix can export up to 16 custom fields (per Google's limitation). If there are more than 16 custom fields, the oldest fields are taken first. Exporting contacts from an external mail host You can also export your contacts from external mail hosts like Gmail or Outlook. Once you have exported from the provider, you can import the CSV file to your site's contact list. To export contacts from an external mail host: Choose the relevant external host and follow the instructions on their website: Gmail Gmail allows you to export all contacts at once. You receive a CSV file which you can upload to your Wix contact list. Learn how to export contacts from Gmail . Outlook From Outlook, you can export your entire contact list or specific folders. Learn how to export contacts from Outlook . Other mail hosts If the CSV file format of your email service provider is different to the Gmail or Outlook format (services such as Nimble, Mailchimp), copy the contacts from the exported CSV file to the Wix CSV template. 2. Import the new file to your contact list. FAQs Click a question below to learn more about exporting your contacts. How many contacts can I export at once? You can export up to 50,000 contacts at a time. Can I export only specific contacts? Yes. To export specific contacts, select the checkbox next to the relevant contact(s) in the contact list before clicking Export . What file formats can I export contacts in? You can export your contacts in Regular CSV, Google CSV, or Outlook CSV formats. Once I export contacts from an external mail host, how do I prepare the CSV file to import to Wix? After exporting your contacts from an external mail host, your CSV file should be ready to import to your Wix contacts. There is no need to open or change the file's content. If you want to edit any contact details before importing, please note the following: You can view and edit the CSV file in MS Excel. When importing the CSV file to Wix, make sure that you have at least one piece of contact information for each contact. To import specific contacts from your CSV file (e.g. a specific contact group) delete the contact rows you don't want, save the file and then import the modified file to Wix. You can also delete rows for contact information types you don't want to import. For example, if you don't want to import contacts' home addresses, delete the column from the CSV file before importing. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Hotels Channel Manager Fees Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . The Wix Hotels Channel Manager lets you sync your hotel room availability and rates with over 150 hotel services, including Booking.com, Expedia, Orbitz and more. Wix works with HotelRunner to provide this integration. The service comes with a 14 day free trial. After the trial period, the service costs $15 a month. If you do not renew the service at the end of the trial period, it is canceled automatically and your channel manager connections are disabled. Note: This is an optional service and is not included in your Premium plan. For information on how to set up the Wix Hotels Channel Manager, click here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Wix Studio: About the Partner Program Levels and Benefits Unlock exclusive benefits and elevate your status as a Wix Partner. By earning points through building and upgrading sites or receiving certifications, you can progress through the 4 program levels: Pioneer, Creator, Icon, and Legend. Each level offers increasing rewards and advantages. View the benefits unlocked at each level and the number of points needed in the table below. Ready to become a Wix Partner? Apply now if you're the workspace owner. Click Become a Partner on the top left of your Wix Studio workspace and enter your agency's details to join the program. Levels and benefits Benefit Pioneer 0-900 pts Creator 1000 pts Icon 2000 pts Legend 5000+ pts 10GB Storage ✓ ✓ ✓ ✓ Priority Support ✓ ✓ ✓ ✓ Custom Branding ✓ ✓ ✓ ✓ Selling Studio templates ✓ ✓ ✓ ✓ Partner Badge ✓ ✓ ✓ Wix Marketplace Eligibility ✓ ✓ Access to Partner Success Team ✓ ✓ Revenue Share ✓ ✓ ✓ ✓ Agency Profile ✓ ✓ ✓ ✓ FAQs Click a question below to learn more. Which actions give me points as a partner? You can earn points and level up in the Wix Partner Program by building and upgrading sites for your clients, or receiving Wix Studio certifications. Learn more about earning points in the Wix Partner Program . Can I download my Wix Partner badge? Absolutely, you can download and show the badge wherever you'd like. Hover over the Partner level section on the top left of your Wix Studio workspace and click the Download icon next to your Partner badge. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Orders, Cart & Checkout Displaying an Order Cancellation Button on Your Site As of June 19, 2026, merchants selling in the EU are required to display an order cancellation button on retail sites. To stay in compliance, you need to clearly display a cancellation button that allows customers to submit a request to cancel their order. Important: Check local regulations to make sure your order cancellation button solution is compliant. The information below is provided for general guidance only and does not constitute legal advice. Displaying an order cancellation button You can add an order cancellation option to your site by adding a button that links to a form. Wix Editor Add a page to your site . Add a form to the page . Edit the text to make this an order cancellation request form. Add a button to your site. Edit the button text to something like "Cancel a Contract". Tip: Check local regulations to see if specific text is required. Link the button to the page you created in step 1. Studio Editor Add a page to your site . Add a form to the page . Edit the text to make this an order cancellation request form. Add a button to your site. Edit the button text to something like "Cancel a Contract". Tip: Check local regulations to see if specific text is required. Link the button to the page you created in step 1. Wix Harmony Editor Add a page to your site . Add a form to the page . Edit the form to make this an order cancellation request form. Add a button to your site. Edit the button text to something like "Cancel a Contract". Tip: Check local regulations to see if specific text is required. Link the button to the page you created in step 1. Compliance considerations for merchants When adding an order cancellation button, make sure your solution complies with all relevant local regulations. Two-step cancellation process The cancellation button should open a dedicated cancellation request form where customers can specify which order or contract they want to cancel. The form should collect enough information to identify the order, such as: Customer name Email address Order number Order date (if applicable) After completing the form, customers should confirm their request with a final action, for example, by clicking a Submit cancellation request button. This completes the cancellation request. No login required Customers should be able to submit a cancellation request without creating an account or logging in. Guest customers must have the same ability to submit a cancellation request electronically as registered customers. Immediate electronic confirmation After submitting a cancellation request, customers should immediately receive an electronic confirmation that their request was received. Make sure your chosen solution provides this confirmation where required by local law. High visibility and accessibility Make sure the cancellation button is clearly visible and easy to find throughout the cancellation period. Do not place it somewhere customers need to click through multiple pages, account areas, or complex menus to access it. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix Copyright of Wix's Content As can be seen in our Terms of Use , all content (excluding content uploaded by the user) on Wix.com and within the Wix Editor and Studio Editor is subject to copyright and other intellectual property rights, under local and international law. All Wix copyrighted content can be used by Wix users within the Wix platform only. Users are not authorized to migrate Wix content outside of Wix. Wix content may not be used, copied, reproduced, distributed, transmitted, broadcast, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without prior written consent from Wix. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Collecting Prepayment for Table Reservations Collect a prepayment to secure a guest's payment details during the reservation process. Depending on your approval settings, you can charge guests immediately or after reviewing their request: Automatic approval : Guests pay the prepayment amount during checkout to confirm the reservation. Manual approval : Guests enter their payment details at checkout, but you choose when and how to charge them—after you approve the request. You can collect the prepayment by charging the provided credit card, sending a payment link, issuing an invoice, or charging in person. Before you begin: Make sure you choose automatic or manual approval for online reservations . Collecting prepayment for reservations When you choose to approve your reservations manually, you review the request first and only then charge the guest. This approach also lets you customize your messaging about payment timing, guest requirements, and refund policies. Note: Make sure to update your Policy settings on the table reservations form (e.g. Guest requirements, prepayment conditions, your refund policies). To collect payment for reservations: Go to Table Reservations in your site's dashboard. C lick the Requests tab. Hover over the relevant reservation. Click the Collect Payment drop-down and select the relevant option: Charge with pay link Send a secure payment link to the customer so they can enter their own payment details and complete the transaction online. Click Charge with pay link . (Optional) Add a tip or continue without a tip. (Optional) Edit the request description. (Optional) Customize the link design and button text: Click +Open settings . Select a button background color. Edit the button text. Add an image (e.g. your company's logo). Click Create Pay link . Share the link with your customer using one of the available methods. Tip: You'll be notified when you receive payment. Charge card manually Guests' prepayments are only charged once you approve their reservation after they provide their payment details. Click Charge card manually . (Optional) Add a tip or continue without a tip. Choose how you want to charge your customer: Charge a custom amount: Enter the relevant amount, then click Charge . Note: The custom amount cannot exceed the original prepayment amount. Charge the prepayment amount: Click Charge . Charge with invoice Send an invoice to the customer that includes payment instructions and a link to pay online. Click Charge with invoice . (Optional) Add a tip or continue without a tip. Click Create Invoice . Tip: This creates a saved draft of your invoice. Choose what you want to do next (e.g. send the invoice to your customer, collect payment). Authorize a payment Place a hold on the customer’s card for a specific amount without capturing it immediately. You can capture the funds later when you're ready. Click Authorize a payment . (Optional) Add a tip or continue without a tip. Select or deselect the Automatically capture payments before the authorization period ends checkbox: Selected: The payment is automatically sent to you at the end of the 7-day period, if you haven't taken any action till then. Deselected: The payment is automatically voided at the end of the 7-day period. This means that the hold on the payment is released from your customer's account, if you haven't taken any action. Click Authorize . FAQs Click a question below to learn more about collecting payments for table reservations. When do I collect a customer's credit card details? After a guest selects an available time slot and submits a reservation request if manual approval is enabled, they must enter their credit card details When is a guest charged for their reservation request? Guests are charged at different times depending on whether the reservation is automatically or manually approved: Automatic approval: Guests pay the required prepayment amount right at checkout to confirm the reservation. Manual approval: Guests are told during the request process that their card will only be charged if the host approves the request. Once the request is approved and payment is collected, the guest receives a confirmation email with all the reservation details. How do I refund my customers? Go to Orders in your site's dashboard. Click the relevant order. Click More Actions at the top right. Select Refund . Select the checkboxes next to items you want to refund. Tip: If there are more than 1 of the same item, use the arrows to select how many to refund. (Optional) Provide a partial refund by entering the partial amount on the right, under Summary . (Optional) Fill out the relevant Additional info : Click the Reason for refund (customers won't see this) drop-down and select or add the relevant reason. Select the Send a confirmation email to customer checkbox and enter a personal note to your customer. Note: Customers may also receive a notification from the payment provider. Click Refund . Click Issue Refund . Note: This cannot be undone. Can I save a guest's card instead of charging a prepayment? Yes. A credit card hold saves a guest's card details without charging them, and only charges a fee if they cancel late or don't show up. It's a good fit if you want to reduce no shows without asking guests to pay upfront. Set up payment protection to compare the two methods or switch between them. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: Working with Wix App Collections Wix app collections in the CMS (Content Management System) are databases that are added to your site when you integrate specific Wix apps. For instance, when you add Wix Stores, it creates collections that store info about your products, inventory items, orders, and more. Similarly, Wix Bookings generates collections for scheduling, services, and staff. These collections are read-only, meaning any modifications must be made from within the apps themselves. Wix form collections: Wix form collections are another type of Wix app collection. They store submissions from forms on your live site that were created with Wix Forms. Enabling Wix app collections also lets you view Wix form collections in your editor. Showing, hiding, and managing Wix app collections By default, Wix app collections are hidden from your list of CMS collections. To show Wix app collections, enable them from your CMS advanced settings. You can then view each Wix app collection's content within the CMS, export the data to a CSV file, view the collection permissions, and more. Wix Editor Go to your editor . Click CMS on the left of the editor. Click Your Collections . Click Manage . Click More Actions at the top. Select Advanced Settings . Enable the Wix App Collections toggle. Click the X at the top right to close the CMS window. Click Wix App Collections on the left to view all your collections created by other Wix apps. (Optional) Add dynamic pages to display your Wix app collection content in: Note: This option is not available for all Wix app collections. Hover over the relevant Wix app collection and click the More Actions icon . Select Add dynamic page and choose the type of dynamic page you want to add. Learn more about adding dynamic pages . (Optional coding only) Add data hooks : Hover over the relevant Wix app collection and click the More Actions icon . Select Add data hooks . Select the data hooks you want to add and click Add & Edit Code . Manage your Wix app collections: Click Manage next to Wix App Collections . Scroll down and click the relevant Wix app. Hover over the relevant collection and click the More Actions icon . Choose what you want to do: Open collection: Go to the collection to view its items and fields. View permissions: View the collection permissions in a table that shows each user role's access levels for the collection (view, add, update or delete). You cannot edit permissions for Wix app collections. Export to CSV: Download the collection data as a CSV file. Learn more about exporting collection content . Move to folder: Choose a folder to add the collection to for keeping your collections organized. Studio Editor Go to your editor . Click CMS on the left side of the editor. Click Your Collections . Click Manage . Click More Actions at the top. Select Advanced Settings . Enable the Wix App Collections toggle. Click the X at the top right to close the CMS window. Click Wix App Collections on the left to view all your collections created by other Wix apps. (Optional) Add dynamic pages to display your Wix app collection content in: Note: This option is not available for all Wix app collections. Hover over the relevant Wix app collection and click the More Actions icon . Select Add dynamic page and choose the type of dynamic page you want to add. Learn more about adding dynamic pages . (Optional coding only) Add data hooks : Hover over the relevant Wix app collection and click the More Actions icon . Select Add data hooks . Select the data hooks you want to add and click Add & Edit Code . Manage your Wix app collections: Click Manage next to Wix App Collections . Scroll down and click the relevant Wix app. Hover over the relevant collection and click the More Actions icon . Choose what you want to do: Open collection: Go to the collection to view its items and fields. View permissions: View the collection permissions in a table that shows each user role's access levels for the collection (view, add, update or delete). You cannot edit permissions for Wix app collections. Export to CSV: Download the collection data as a CSV file. Learn more about exporting collection content . Move to folder: Choose a folder to add the collection to for keeping your collections organized. Dashboard Go to CMS in your site's dashboard. Click More Actions at the top and select Advanced Settings . Enable the Wix App Collections toggle. Manage your Wix app collections: Click the CMS breadcrumb at the top to return to the main CMS page. Scroll down and click Wix App Collections to expand the list. Scroll down and click the relevant Wix app. Hover over the relevant collection and click the More Actions icon . Choose what you want to do: Open collection: Go to the collection to view its items and fields. View permissions: View the collection permissions in a table that shows each user role's access levels for the collection (view, add, update or delete). You cannot edit permissions for Wix app collections. Export to CSV: Download the collection data as a CSV file. Learn more about exporting collection content . Move to folder: Choose a folder to add the collection to for keeping your collections organized. Tip: Go to your editor if you want to add dynamic pages for displaying Wix app collection content. Need to delete a Wix app collection? If you want to remove a Wix app collection, you must delete the relevant Wix app from your site. For example, you must remove Wix Stores from your site if you want to delete the 'Stores' app collections. You can delete Wix form collections that were created by the old version of Wix Forms. It is not possible to delete Wix form collections created by the new version of Wix Forms. How do Wix app collections work? Wix app collections store information about the items in your Wix app. For instance, if you have Wix Stores on your site, the 'Products' collection includes details about the products you sell. The fields (columns) in the collection provide information for each item (row), such as the item's name, price, image, and product options. To edit the content in your Wix app collections, go to the relevant Wix app, such as Wix Stores or Wix Events, and make your changes there. Any adjustments you make within the Wix apps are automatically reflected in the Wix app collections. Wix app collection fields Your Wix app collection fields get their data from the relevant apps (e.g. Stores, Bookings, Events). In these collections, you can view the field names , types , IDs and content. Each app has its own unique capabilities. For example, some apps like Pricing Plans do not allow you to use their fields in user input elements that are set to filter content. What does each Wix app collection field represent? Go to our Wix Developers documentation to view more info about specific Wix app collections. You can click the relevant app in the side bar to view details about each of its fields. Wix app collection permissions Wix app collections have fixed and varying collection permissions that cannot be modified. The permissions define how the collection content can be accessed by people with different roles. You can only view these permissions, which determine who can read, add, update, or delete content. Each collection permission is tied to specific user roles, allowing you to see the access levels assigned to different people. Examples: 'Members - PrivateMembersData' collection: Site members can only view items they created themselves. No one can add, update, or delete the collection content from the live site. You can display 'PrivateMembersData' collection content by connecting its fields to elements on your page , ensuring each member sees only their own items. Visitors cannot update the content of your collection using input elements. 'Stores - Products' collection: Any site visitor can read the collection content on your live site. However, no one can add, update, or delete the content from the live site. You can display all of your 'Stores' collection content by connecting the fields to elements on your page. Visitors are not able to update the content of your collection using input elements. Remember, you cannot edit permissions for Wix app collections like Wix Stores or Wix Bookings. You can view these collections in your CMS, but any modifications must be made within the corresponding apps. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit