< Back Managing your business Business solutions & apps Wix Bookings: Adding and Setting Up an Appointment Waitlist The appointment waitlist helps increase your earnings by filling schedule gaps caused by last-minute appointment cancellations or reschedules. It's also a great way to collect leads and accept more appointments on a certain day, even if there are no cancellations. For example, if your client sees no relevant slots are available for a haircut on their preferred day, or if they can’t find a relevant slot, they can join the waiting list. As soon as a spot becomes available, you can contact them and book them in. Adding the appointment waitlist in the dashboard You can add an appointment waitlist that is only available for your internal staff members to use from the booking calendar in your dashboard. This is a great way to stay as booked as possible throughout each day, as cancellations or reschedules occur. Need a waitlist that clients can add themselves to? To allow clients to add themselves to an appointment waitlist, you must add the waitlist to your live site. See the steps in the next section for details. To add the appointment waitlist in the dashboard: Go to Booking Calendar in your site's dashboard. Click Appointment waitlist on the Activity panel on the left. Click Activate . Click Add Plugin . Choose what you want to do: Go to Editor: Publish your site to make the waitlist plugin live. Publish Later: Add the waitlist now and publish later. Customers don’t see the waitlist until you publish your site. Adding the appointment waitlist to your live site Add a waitlist to your booking calendar on your live site, so clients can easily join if their desired time is unavailable. To add the appointment waitlist to your live site: Wix Editor Go to your editor . Go to your Booking Calendar page: Click Pages & Menu on the left side of the editor. Click Bookings Pages . Click the Booking Calendar page. Click the Booking Calendar element on your page. Click the Plugins icon . Hover over Appointment Waitlist and click + Add . Studio Editor Go to your editor . Go to your Booking Calendar page: Click Pages on the left side of the editor. Click the Booking Calendar page under Bookings Pages . Click the Booking Calendar element on your page. Click the Plugins icon . Hover over Appointment Waitlist and click + Add . Adding clients to your appointment waitlist You can add clients to the waitlist for your appointments at any time from the booking calendar in your site's dashboard. To add a client to your appointment waitlist: Go to Booking Calendar in your site's dashboard. Click Appointment waitlist on the Activity panel on the left. Click + Add New . Enter the Client name . Enter the appointment details, including the Date , Start time , and Location . Select the relevant appointment from the Service drop-down. Select the relevant staff member from the Staff drop-down. (Optional) Click + Add Another Service if the client wants to be added to the waitlist for another service, and repeat steps 4-8 above. (Optional) Enter a Note to self with any additional instructions. For example: "Client requested a phone call if no slots become available so they can schedule an appointment next week." Managing clients on the appointment waitlist You can sort and filter your appointment waitlist to make it easier to manage. You can also share the service calendar for the requested service to arrange alternative dates and times with the client. To manage clients on the appointment waitlist: Go to Booking Calendar in your site's dashboard. Click the Waitlist icon at the top right. Choose what you want to do: Filter and sort the appointment waitlist Click Filter at the top. Select the relevant filters from the drop-downs: Date , Staff , Service , or Location . Click Apply . Click the Sort icon . Select the relevant option: By session date or By request date . Schedule an appointment from a waitlist application Click Schedule next to the relevant entry on the appointment waitlist. Select the relevant client. Click Continue . Check and confirm the details are correct. (Optional) Select the Notify client with an email checkbox. Choose the relevant option: Click Book to accept payment later. Click Book & Collect Payment to create an order and charge the client for the service using the available options. FAQs Click on a question below to learn more. How do clients add themselves to the appointment waitlist for a service? Your clients can add themselves to the appointment waitlist from the booking calendar on your live site. When they attempt to book their preferred appointment time, but can't, they click Join the waitlist . Your clients can then choose their preferred date and time using the available options. Then, your clients enter their contact information in the fields provided, as well as any additional comments, questions, or requests, and click Join Waitlist . Can clients change their time slot preferences on the waitlist? No, clients cannot change their time slot preferences online once they have joined the waitlist. They can choose as many time slots as they wish on the waitlist, though these waitlist slots do not appear in the My Bookings section of the Members Area. Are clients notified immediately when an appointment slot becomes available? No, currently you must manage the waitlist manually. This is to prevent automated bookings that no longer suit the client. Is it possible to prevent clients from adding themselves to the waitlist? Yes, you can choose whether to publish the appointment waitlist on your live site, or only allow you and your site Admins (Co-Owners) to manage the appointment waitlist from the dashboard. You can remove the appointment waitlist plugin from your live site at any time. Can I allow my staff members to manage the waitlist? Currently, it is only possible for you, the site owner, and site Admins (Co-Owners) to manage the appointment waitlist. Staff members without the relevant permissions do not have access to view or manage the appointment waitlist. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Selling Services as Products Selling a specific service you provide as a single "product" with one predefined price, instead of charging billable hours, can help simplify the purchasing process for your clients. For example, instead of having clients book multiple appointments, you can offer a "5-year Family Financial Plan," and sell it like a pre-packaged product. Other examples include “Tax Return Preparation” for accountants or “Contract Drafting” for lawyers. This clarity on cost, scope and value makes these services easier and more appealing to buy. It also gives clients the freedom to book and pay without having to commit to specific dates and times upfront. Before you begin: Make sure that you add Wix Stores to your site . To sell products, you need to upgrade your site to a Premium plan or Studio plan that allows you to accept payments. Review the legal requirements for Wix features before adding Wix Stores. When selling your services as products, you will need to manually schedule any appointments in your Booking calendar. To sell a service as a product: Go to Products in your site's dashboard. Click +New Product . Select Physical product . Select an option: Click Add Images to add images or GIFs. Click Add Videos to add a video. Click Upload Media to add images, GIFs, or videos and select the relevant media. Click Add to Page . Enter the service name in the Name field under Product info (max. 80 characters). (Optional) Add a ribbon by typing the ribbon name (e.g. New). Notes: You can also select ribbons you previously created. This lets you manage your ribbons as a group. Learn more about ribbons . Ribbons appear in the product gallery. Enter a description of the product in the Description field. (maximum 8000 characters, including HTML tags) Click +Add an Info Section . Enter the info section title. Enter the relevant information in the Description box. Tip: You can also use the text editing toolbar to format the text. Click OK . Enter the Price for the service product. (Optional) Enable the On sale toggle and choose either a percentage ( % ) or monetary ( $ ) discount and enter the relevant number in the Discount field. Note: The sale price appears after the discount is applied, so you can check the offer is correct. Click Save . Tips: Click Generate AI Text to get help composing an effective product description. You can save time by adding the same info section to multiple products at once . When copying and pasting a description from another source, paste the text by pressing Shift + Ctrl + V on Windows and Cmd + Shift + V on Mac. This removes any formatting to make sure the text displays correctly. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Invoices: Creating a Revenue or Tax Report Use revenue and tax reports to keep track of how much your business has billed. Choose a time period and run reports listing all amounts invoiced or all taxes invoiced during this period. At the bottom of your report you'll see a total figure. Important: We recommend consulting with an accountant regarding taxes collected from your customers and additional tax obligations. To create a revenue or tax report: Go to Invoices in your site's dashboard. Click the More Actions drop-down at the top right and select View reports . Click Create Report under the type of report you'd like to run: Tax Summary: View all taxes billed during a certain period. Revenue Summary: View all amounts billed during a certain period. Set the report's date range by selecting start and end dates in the Date Range section. Click the Revenue drop-down and select a report type: Cash Basis: Displays data on invoices paid during the date range. Accrual Basis: Displays data on all invoices sent during the date range, including both paid and unpaid. Export or print the report: Export: Click Export to CSV to download your report in CSV format. Print: Click Print to print the report. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix mobile apps Mobile apps for your customers Wix Mobile Apps: Building Your Own Native Mobile App with Wix Building your own native mobile app, previously known as the Branded by Wix app, enhances user engagement and provides a seamless mobile experience for you and your app users. Whether you want to create an app that complements your existing website or build a standalone app from scratch, you can do it for both iOS and Android without needing to write any code. Once your app is ready, submit it to the App Store and Google Play. After it gets approved and goes live, your audience can easily download and access it from the app stores. Designing your own app gives you complete control over its features, content, and design, ensuring it aligns perfectly with your brand. While Wix offers free member apps like Spaces by Wix and Fit by Wix , building your own mobile app lets you tailor the experience to match your brand's unique identity. This customized experience can lead to increased retention and loyalty to your brand. Get started: Learn how to build and launch your own app . Flexibility to build with or without a Wix site You can build a fully native mobile app from scratch without linking it to an existing website. For example, a personal trainer could have an app where clients book sessions and contact them directly through the app without a website. With a mobile-first dashboard, you can manage everything efficiently within the app. Although a website isn't required to create an app, having one can enhance your brand and allow for centralized management. Learn how to: Get started building a website Start building your app without a connected Wix site Customize your app to match your brand Wix's Mobile App Builder allows you to create a fully customizable app without technical expertise. This user-friendly tool helps you design your app to reflect your brand's style and integrate premium features. Customize content to meet your audience's needs, reinforcing your brand identity and providing a consistent experience across all platforms. Read more about customizing your own mobile app . Need help building your app? Hire a professional from the Wix Marketplace to help design your own mobile app. Easily manage and update your app Manage and update your app seamlessly from the Wix dashboard or mobile app. Access all your content, track user analytics, and adjust settings in one convenient location. Whether you're using the desktop or mobile version, you can keep your app up to date and connected to your website in real time. Read more about managing your own mobile app . Reach a wider audience After finalizing your app's design, connect your Apple Developer and Google Developer accounts to submit it for approval. Wix provides a step-by-step guide to ensure you meet all submission requirements. Once your app is live on the app stores, it becomes easily accessible for users to find and download. The app will receive regular updates to maintain compatibility with the latest iOS and Android versions. If you need to change the design later, resubmission is required. However, you can update the layout and content at any time, and these changes will automatically apply to the live app. Read more about submitting your app to the app stores . Monetize your app for additional revenue Wix provides various options to monetize your mobile app. You can integrate Apple in-app purchases, offer subscription services, or display ads to generate revenue. This flexibility allows you to choose the best monetization strategy for your audience and business model. Additionally, having your mobile app in the App Store and Google Play without Wix branding enhances your professional presence and customization options. Video tutorial This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Building your community Site Members: Customizing Your Member Profile Fields Choose what information is displayed in your members' My Account and Profile pages. Pick from existing fields like name and email, or create custom member fields based on your business. For each field you can decide if all site members or only selected members have access to it. Adding fields to member profiles By default, member profiles include their name, email and phone number. Choose to add more existing fields or create custom fields to allow members to share any info relevant to your site (e.g. birthdate, favorite animal, astrological sign). To add fields to member profiles: Go to Site Members in your site's dashboard. Click More Actions at the top right. Click Manage Member Info . Click + Add More Fields at the bottom. (In the pop-up) Choose whether to add an existing field or create a custom field: Existing field: Click + Add next to any of the preset fields. Custom field: Click + Add Custom Field at the bottom. Enter the custom field details: Field Name: Enter the title of the field. Field Privacy: Choose the privacy level: Public: The information appears on the members' public Profile pages. Private: Only the member can see this information. Note: Your members can also change this setting at anytime. Field Type: Choose the type of information you your members to provide. Click Save . (Optional) Repeat steps 4-6 to add more fields to your member profiles. Want to edit, hide or delete fields? Click the More Actions icon to manage your fields. For preset fields (e.g. Name, Email) you can hide them but not delete them permanently. Applying fields to selected members Decide who your fields apply to. You can choose to have all of your members fill out each field, or limit fields to selected members according to their member role, a badge they have, or pricing plan they've purchased. To apply fields to selected members: Go to Site Members in your site's dashboard. Click More Actions at the top right. Click Manage Member Info . Click All Members next to the relevant field. (In the pop-up) Choose which members will have this field on their account: All Members: Everyone will have this field. Selected Members: Only the members you choose will have this field: Click Add next to a category: Members: Specific members that you select by name. Roles: Members with a specific member role . Badges: Members with a specific badge . Pricing Plans: Members who purchased a specific Pricing Plan . Click Save . Click Done . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix Automations: Troubleshooting Wix Automations If you're having trouble with Wix Automations, it could be an issue with the way your automations are set up. It could also be a local issue such as your internet connection. Follow the relevant troubleshooting steps below to find a resolution. Automation is not triggering If your automation is not triggering, follow the steps below. Step 1 | Check the automation summary View the statistics of an automation to see how many times it has been triggered, as well as the most recent activity. If the number is too small relative to what you were expecting, it might mean that the automation is not properly triggering. Go to Automations in your site's dashboard. Click the relevant automation and view statistics information in the panel on the right. Step 2 | Check your trigger and filter configuration Some triggers have filters (e.g., selecting a specific form on ‘Form Submitted’ trigger), and your automation might not be triggering since it's not passing the filter configuration. Go to Automations in your site's dashboard. Hover over the relevant automation and click the More Actions icon . Click Edit . Click on the trigger to see its settings and filters, making any updates necessary. Click Save . Step 3 | Check the delay When setting up your automation you might have set up a delay to make the automation wait before performing some actions. If you notice that some actions don’t execute when expected, go back and check that delay. Go to Automations in your site's dashboard. Hover over the relevant automation and click the More Actions icon . Click Edit . Click on the delay to check its configuration, making any updates necessary. Click Save . Note : Changing your automation delay resets actions that are "pending" for that automation. For example, John has set up an automation that reminds customers about abandoned carts after 3 hours. Mary abandoned her cart at 12pm. If John edits this automation at 2.30pm, changing the action timing to 2 hours, Mary will not be reminded (the point at which Mary's cart was abandoned the 2 hours has already passed). Step 4 | Check the limit once per person Check if the automation was set to run once per person. If you enabled the Trigger once per person toggle in your trigger settings, it limits the automation to run once per contact/visitor/any other person from the trigger data. Go to Automations in your site's dashboard. Hover over the relevant automation and click the More Actions icon . Click Edit . Click on the trigger to check if the Trigger once per person toggle is enabled, making any updates necessary. Click Save . Automations don't run retroactively: An automation only runs for triggers that happens after the automation is activated. Learn more about how to avoid missing trigger data and manually add recipients to an email automation. Automation is triggering, but automated email isn't sent If your site visitor hasn't received your email but the automation has been triggered, follow the steps below. Step 1 | Check automation statistics Check automation statistics to see if the email was sent. You only see unique recipients in automations statistics. If an automation is triggered for the same contact on more than one occasion, it counts as only being sent once. Go to Automations in your site's dashboard. Scroll down to the Your automations section. Hover over the relevant email automation and click the More Actions icon . Click View email stats to view your email marketing statistics . Step 2 | Check the spam folder When you set up an automation to send an email to your contact, the email could end up in their spam folder. They (or you, if you're testing the automation) should go to their inbox and look for the email in that folder as well. Learn more about automations sent through Wix Email Marketing being marked as spam . If checking the spam folder doesn't solve the issue, please whitelist the following emails: no-reply@test.wixshoutout.com @automations.ascendbywix.com If you're using a custom domain as your reply-to email : Your email address . Step 3 | Check that the recipient's email address is active Check that the recipient's email address is active and that they've subscribed to your mailing list. If they have, you'll see a "SUBSCRIBED" label on their contact card . If your automation sends an email to an inactive contact , the email will not go through. Step 4 | Check that the recipient's email address is valid Check that the recipient’s email address is valid. If it's not, the recipient won't receive an email (even if the automation was set up correctly). Issues with Wix Forms automations If you're using Wix Forms and you notice a problem with the automation follow the steps below. Click the version of Wix Forms relevant to you. How do I know if I'm using old Wix Forms or new Wix Forms? This article will help you understand the differences between old and new Wix Forms. New Forms Step 1 | Check that the form was successfully submitted You'll be able to see all submissions in your form's submissions table . Step 2 | Check that the right form is selected as part of your trigger If you've set a specific form to trigger your automation (rather than any form), make sure you've selected the right form. Step 3 | Make sure there is an email/phone field in your form When your automation's trigger is Form submitted , and has Include trigger contact selected under Set recipients , the trigger is reliant on specific contact details to complete the action. If these contact details are missing, the action cannot be completed. Form requirements for automations: Action is Send an email : Form must include an email field. Action is Move card in a workflow : Form must include an email field or phone field. Action is Add a label : Form must include an email field or phone field. Step 4 | Check that the email field is the correct form field type Access the form builder to manage its fields . Click the relevant field to ensure the field type says email. Step 5 | Check if you hold multiple emails addresses for one contact Access your contact's contact card to see if you hold multiple email addresses for them. If a contact has multiple email addresses, usually automated emails are sent to an additional email rather than the contact's main/primary email. Contacts you hold only one email address for are not affected. If you're logged in and testing your form using multiple email addresses, your site will recognize that these are all from your login and will merge them under one contact. For this reason, the automation will not be delivering emails as you may expect. Old Forms Step 1 | Check that the form was successfully submitted You'll be able to see all submissions in your form's submissions table . Step 2 | Check that the right form is selected as part of your trigger If you've set a specific form to trigger your automation (rather than any form), make sure you've selected the right form. Step 3 | Make sure there is an email/phone field in your form When your automation's trigger is Form submitted , and has Include trigger contact selected under Set recipients, the trigger is reliant on specific contact details to complete the action. If these contact details are missing, the action cannot be completed. Form requirements for automations: Action is Send an email : Form must include an email field. Action is Move card in a workflow : Form must include an email field or phone field. Action is Add a label : Form must include an email field or phone field. Step 4 | Check that the email field is the correct form field type Access the form in your Editor to manage its fields . Hover over your email field to make sure its title is Email Field . Step 5 | Check that the email field is synced with an email field in your Contact List The email field in your form needs to be synced to your Contact List. The field synced must be either Email or Email (Main) . If it’s anything else, it won't work as an email field. After your visitor submits such a form, a contact is not created and an automated email cannot be sent. Learn more about checking and editing form fields . Step 6 | Check if you hold multiple emails addresses for one contact Access your contact's contact card to see if you hold multiple email addresses for them. If a contact has multiple email addresses, usually automated emails are sent to an additional email rather than the contact's main/primary email. Contacts you hold only one email address for are not affected. If you're logged in and testing your form using multiple email addresses, your site will recognize that these are all from your login and will merge them under one contact. For this reason, the automation will not be delivering emails as you may expect. Test your automation: Make sure you are logged out of your Wix account, then submit your form to test the automation. If you are logged in while submitting a form, your email address and the test email address will become merged under the same contact. When one contact has multiple email addresses, emails from automations are sent to the email address used when filling in the form. FAQs Click below to see some common questions about automations: Why did my automation stop working after I edited it? When editing an automation, the triggers and actions might reset, causing it to stop working. After making changes: Double-check all trigger and action settings are correct. Test your automation using your own contact or form submission to make sure it works. Tip : If the issue continues, create a new automation with the updated settings to avoid glitches. Why are my automated emails being sent multiple times to the same person? This might happen if the Trigger once per person option isn't enabled in your automation settings. Enable this option in your trigger settings to avoid duplicate emails being sent to the same person about the same topic. Can I send automated messages to contacts who have a "Never Subscribed" status? No. A "Never Subscribed" status means a contact has not opted-in to receive marketing emails through your site's forms. To change their status, you must obtain their explicit consent to comply with privacy laws. If I change my business email, do I need to update my automation? Yes. Changing your email address in your Wix account settings, updating your business email, or transferring site ownership does not automatically update any active automations. If your automation sends email notifications, your old email address may still be set as the recipient or as the reply-to email. For example, if you created an automation to notify yourself about new form submissions, the notification may still be sent to the old email address you originally added. To update the email details in your automation: Go to Automations in your site's dashboard. Hover over the relevant automation and click Edit . Click the Send an email action. Check the following: Recipients : If your old email address is listed as a recipient, replace it with your new one. Sender details : Click Edit next to Sender details , then update the reply-to email. Click Save . My automation ran, but the email wasn't received. Why did it fail? The email may have bounced. This can happen if the recipient's inbox is full, or if their email provider previously rejected an email from Wix. To check, go to your contact list and look for a red 'Bounced' warning next to the contact's email address. To help prevent this in the future, authenticate your email domain. You can also ask your email provider to whitelist Wix domains such as @automations.ascendbywix.com and @wixforms.com. Why did my automation email send the first time I tested it, but not when I tried again? Check whether the automation has the Trigger once per person setting enabled in the trigger options. If it does, the email address you used for your first test is already counted. This means the automation won’t send again to that same address. To test the automation more than once, you can either: Temporarily turn off the Trigger once per person setting. Use a different email address each time you test. Why does my automation log say my email was sent, but the contact didn’t receive it? If your automation log says the email was sent, the message may still be filtered or blocked by the recipient’s email provider. Check that your automation has a notification topic and Subscribed or Never Subscribed in your contact list (not Unsubscribed or Bounced ). If you’re testing the automation yourself, also remove any duplicate contacts with your email address. What information should I include if I need to reach out for assistance? For us to best assist you, it helps to send us a screenshot or video of the issue (if a video, recreate the issue while recording the steps). My site visitors are being spammed by my automated emails. How do I prevent this? If your visitors are receiving too many automated emails from your site, you may need to disable the automation that is sending the unwanted emails. Begin by identifying which automations are currently running, and then disable those you no longer need. To do this: Go to Automations in your site's dashboard. Review your automations: Default automations: Click the App automations tab. Custom automation: Click the Custom automations tab. Hover over the relevant email automation and click the More Actions icon . Click the toggle to disable an active automation. Notes: If you deactivate an automation, any ongoing runs stop and any pending actions are cancelled. Trigger data isn't collected when an automation is inactive. The automation won't run retroactively when reactivated. For example, an automation that sends "thank you" emails following purchases is deactivated on Monday. Joe makes a purchase on Tuesday. The automation is reactivated on Wednesday. Joe won't receive a "thank you" email because the automation couldn't collect the trigger data on the day of Joe's purchase. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Connecting a domain Managing domains Changing Nameserver (NS) Records for a Wix Domain Nameserver (NS) records tell the internet which provider manages your domain's DNS records and where to go to find a domain's IP address. By default, domains you purchase from Wix use Wix nameservers. You can use custom nameservers from another DNS provider and keep your domain registered at Wix. For example, if you use a service like Cloudflare for security, or if your site is hosted on another platform that requires its own nameservers. Important When you switch to custom nameservers, Wix no longer manages your domain's DNS. This may affect your Wix site, SSL certificate, mailboxes and any DNS records you set up in your Wix account. Before you begin Contact your DNS provider to get the 2 nameservers you need to use. Wix requires both nameservers. Unassign the domain from your Wix site before changing nameservers. There is no need to reassign your domain after changing NS records. Learn how to unassign a domain from your site . Changing your domain's nameservers Change your nameservers from the Domains section of your Wix account. To change your NS records: Go to Domains in your Wix account. Click the Domain Actions icon next to the relevant domain. Select Manage DNS records . Scroll down to the Nameservers section. Click Use custom nameservers . Enter the nameservers from your DNS provider in the Nameserver 1 and Nameserver 2 fields. Click Continue . Review the important information on screen and select the checkbox to confirm you understand. Click Switch nameservers . What's next? Nameserver changes can take up to 48 hours to propagate and for your site to appear worldwide. Learn more about domain propagation . FAQs Click a question below to learn more about changing your NS records. What happens when I change my nameservers After you switch to custom nameservers, your new DNS provider controls where your domain points. Wix no longer manages: Your site's DNS records: Your domain stays connected to a Wix site only if your new DNS provider has records that point to Wix. Any DNS records you set up in your Wix account stop working. Your SSL certificate: Wix can no longer renew your site's SSL certificate through your domain's DNS, so check your SSL status after the change. Email: Wix mailboxes and email routing stop working unless your new DNS provider has the correct MX records. Add the records you need with your new provider. Can I reset my nameservers to the default Wix records? Yes, you can reset your nameservers to the default Wix values at any time. This points your domain back to Wix's nameservers, and Wix will manage your DNS, SSL and email again. To go back to Wix nameservers: Go to Domains in your Wix account. Select Manage DNS records from the Domain Actions icon next to the relevant domain. Scroll down to the Nameservers section. Click Reset to Wix . Do I need to change my nameservers or can I point my domain? You can change your nameservers if your host or DNS provider requires it, for example if you want to use Cloudflare. However, if your host lets you point your domain using A and CNAME records, you can do that without changing your nameservers. Learn how to connect a Wix domain to an external site via pointing . Do I need to transfer my domain away from Wix to use another DNS provider? No. You can keep your domain registered at Wix and use custom nameservers. This allows you to connect your Wix domain to another provider or website while keeping it with Wix. Who do I contact if my site, email or SSL stops working after the change? Once you change your nameservers to point away from Wix, you need to contact your new DNS provider. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Apps: Adding and Setting Up the Instagram Feed App The Instagram Feed app by Wix allows you to display your latest Instagram posts in a visually appealing, customizable feed, helping you boost engagement and keep your site fresh with dynamic content. Whether you're showcasing your brand, promoting products, or sharing your latest updates, the Instagram Feed app helps connect your social media presence to your site, creating a more interactive and connected experience for visitors. Important: As of December 4th 2024, Instagram requires you to have either a Creator or a Business account in order to continue using the Instagram Feed app on your site. To change your account, you need to reconnect your account in the editor. Go straight to step 2 in this article to learn how to reconnect your existing account. Note: In August 2024, Wix introduced an updated version of the Instagram Feed app. If you're using the old version and want to explore the new features, you can easily switch to the new Instagram Feed app . Step 1 | Add the Instagram Feed app to your site Start by adding the app to your site. You can do this directly from the Wix App Market. Wix Editor Go to your editor . Click Add Apps on the left side of the editor. Search for the Instagram Feed app in the search bar. Click Add to Site . Note: If the Instagram log-in pop-up doesn’t open, try turning off your pop-up blocker, or updating your browser version. Studio Editor Go to your editor . Click App Market on the left side of the editor. Click App Market . Search for the Instagram Feed app in the search bar. Click Add to Site . Note: If the Instagram log-in pop-up doesn’t open, try turning off your pop-up blocker, or updating your browser version. Wix Harmony Editor Go to your editor . Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Apps category. Use the search bar to look for Instagram Feeds then select the app. Step 2 | Connect your account Once you've added the app to your site, you can then connect your account. If you already have the latest Instagram Feed app on your site, you can follow this step to reconnect your account. Wix Editor Click the app in your editor. Click Account Settings . Click Connect . Click Change . Select the profile that describes you: Creator: Best for an individual public figure, content producer, artist, or influencer. Business: Best for retailers, local businesses, brands, organisations and service providers. Click Next . Review the features of your chosen profile and click Next . Select a category that best describes what you do. (Optional) Select the Show category on profile checkbox at the top to display the category on your profile. Click Done . Click Continue on the pop-up. Enter your contact information in the fields provided. (Optional) Select the Show contact info on your profile checkbox to display your contact info on your profile. Click Save . Click Done . Studio Editor Click the app in your editor. Click Account Settings . Click Connect . Click Change . Select the profile that describes you: Creator: Best for an individual public figure, content producer, artist, or influencer. Business: Best for retailers, local businesses, brands, organisations and service providers. Click Next . Review the features of your chosen profile and click Next . Select a category that best describes what you do. (Optional) Select the Show category on profile checkbox at the top to show the category on your profile. Click Done . Click Continue on the pop-up. Enter your contact information in the fields provided. (Optional) Select the Show contact info on your profile checkbox to display your contact info on your profile. Click Save . Click Done . Wix Harmony Editor Click the app in your editor. Click Account Settings on the action bar. Click Connect Account . Click Change . Select the profile that describes you: Creator: Best for an individual public figure, content producer, artist, or influencer. Business: Best for retailers, local businesses, brands, organisations and service providers. Click Next . Review the features of your chosen profile and click Next . Select a category that best describes what you do. (Optional) Select the Show category on profile checkbox at the top to show the category on your profile. Click Done . Click Continue on the pop-up. Enter your contact information in the fields provided. (Optional) Select the Show contact info on your profile checkbox to display your contact info on your profile. Click Save . Click Done . Step 3 | Customize the elements displayed You can customize the app by showing or hiding specific elements based on your preferences. For instance, you can display all available content or hide certain details, like your username, by simply checking or unchecking the appropriate boxes in the settings. Wix Editor Click the Instagram Feed app in your editor. Click the Elements icon. Select or deselect the relevant checkboxes. Note: Selecting the "All content" checkbox displays all available content including Title, Username, Hashtag, and Posts, even if they are not selected. Studio Editor Click the Instagram Feed app in your editor. Click the Elements icon. Select or deselect the relevant checkboxes. Note: Selecting the "All content" checkbox displays all available content including Title, Username, Hashtag, and Posts, even if they are not selected. Wix Harmony Editor Click the Instagram Feed app in your editor. Click the Display elements icon on the action bar. Select or deselect the relevant checkboxes. Step 4 | Customize the layout There are 2 items to customize in this section. The text layout and the feed layout. For the text layout, you can choose to have a single line of text or a multi-line of text. You can also change the alignment of the text, and set it either to the left, center, or right. The feed layout lets you adjust the level of padding around the feed. Wix Editor Click the Instagram Feed app in your editor. Click the Layout icon. Choose a layout: Single line or Multi-line . Set the alignment: Left , Center , or Right . Drag the Top and bottom padding slider to change the amount of padding between your text. Drag the Side padding slider to change the amount of padding at the side of your text. Under Feed: Drag the Side padding slider to change the amount of padding at each side of your feed. Enable or disable the Set images to show toggle to show or hide images on your feed. Studio Editor Click the Instagram Feed app in your editor. Click the Layout icon. Choose a layout: Single line or Multi-line . Set the alignment: Left , Center , or Right . Drag the Top and bottom padding slider to change the amount of padding between your text. Drag the Side padding slider to change the amount of padding at the side of your text. Under Feed: Drag the Side padding slider to change the amount of padding at each side of your feed. Enable or disable the Set images to show toggle to show or hide images on your feed. Wix Harmony Editor Click the Instagram Feed app in your editor. Click the All design options icon on the action bar. Select the relevant part of the Instagram Feed from the drop-down. Design the Instagram Feed using the available options: Spacing : Add breathing room to your content by adding padding around the posts. Layout : Customize the aspect ratio, image display, and alignment. Note: The available design options vary based on the state you choose. Step 5 | Customize the design First, choose a preset design option you like best. Once you find a preset you like, go to Design to customize the preset further. Wix Editor Click the Instagram Feed app in your editor. Click the Preset icon and choose the preset you like best. Click the Design icon. Choose what you want to customize: Widget background: Fill Color & Opacity: Set the color and opacity for the app background. Choose if you want to add a glass effect to your app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Text container: Fill Color & Opacity: Set the color and opacity for the app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Studio Editor Click the Instagram Feed app in your editor. Click the Preset icon and choose the preset you like best. Click the Open Inspector icon at the top right of the editor. Customize your feed using the available options under Design : Widget background: Fill Color & Opacity: Set the color and opacity for the app background. Choose if you want to add a glass effect to your app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Text container: Fill Color & Opacity: Set the color and opacity for the app background. Border: Change the color, width and spacing of your frame border to make your image stand out. Corners: Round the corners to make the image frame more circular. Shadow: Add a shadow to your image to give a 3D effect. You can customize different aspects of the shadow to make it more or less dramatic. Wix Harmony Editor Click the Instagram Feed app in your editor. Click the All design options icon on the action bar. Select the relevant part of the Instagram Feed from the drop-down. Design the Instagram Feed using the available options: Fill colors : Change the color of your Instagram Feed, choosing one of your brand colors or a custom color. Borders : Define the borders of your Instagram Feed so it stands out, choosing a color, width and style. Click the Edit individual borders icon to design each side of the border. Corners : Make the corners of your Instagram Feed more square or round by dragging the slider under Radius . Click the Edit individual corners icon to design each corner separately. FAQs Click a question below to learn more about adding and setting up the Instagram Feed app. There are 2 versions of the Instagram Feed app, how do I know which one I have? If you added the Instagram Feed app to your site before April 2024, you have the old version of the app. If you added the app during April 2024 or later, you have the new version of the app. If the app came preinstalled with your site template, you have the old version of the app. What will happen to the old app? The old app has been removed from the Wix App Market. At this time, the old app is only available when you select a site template with the app preinstalled. If you have the old app on your site, it will continue to work for the foreseeable future. If the app is going to be removed entirely, Wix will notify you in advance with the details. Can I connect multiple accounts to the Instagram Feed app? Yes, you can add a new account from the Account Settings panel. Make sure you are logged in to the account on Instagram. You can then choose the content you want to display without having to disconnect from one account to the other. How can I solve a 'Request parameters invalid' error? If you encounter an error while connecting to the Instagram Feed app, you can disconnect and reconnect your account by following the steps below. Note: These steps must be completed on the Instagram mobile app (not the desktop version). Open your Instagram account on your mobile app. Click the Profile icon at the bottom right. Click the Settings and activity menu at the top right. Scroll down to App website permissions and click Apps and websites . Click Remove to disconnect the integration with Wix. Go to your editor . Connect your Instagram account . How do I customize the expand mode of the Instagram Feed app (New)? You can customize the design of the Instagram Feed app’s expand mode and choose an animation for it. To customize the expand mode: Click the Gallery section of the widget. Click Expand mode . Click on the popup to customize the design of the popup box (for example, borders, colors, and corners). You can also set up an overlay and change the background of the canvas when the popup is open. Learn more about customizing your popup . Note: It’s not possible to edit the popup in the mobile editor. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Wix AI Site Chat: Understanding Data Coverage Important: Wix AI Site Chat is no longer available to install on new sites. Wix Smart Chat is replacing it as the new AI and manual chat solution. Learn more about Wix Smart Chat. Your AI Site Chat's data coverage gives you a clear view of what the AI knows about your site and where its knowledge comes from. In this tab you can see which site content has been indexed and where there may be issues that prevent the AI from learning about your site. Use this information to optimize your site and improve the AI's performance. Viewing your data coverage See how all available site content is indexed. When content is indexed, it means the AI has scanned, analyzed, and stored this information so it can use it to answer your visitors' queries. This content may include site pages, your store products, blog posts, services, events, online programs, and training rules you've added. To view your data coverage: Go to AI Site Chat in your site's dashboard. Click the Data Coverage tab. Review the content the AI has indexed from your site. For each content type, you’ll see the following information: Data type: The type of site content analyzed (e.g. products, site pages, blog posts). Total on site: The total number of items per type on your site. Available for indexing: How many pages or items on your site the AI can potentially learn from. Indexed: How many pages or items were successfully indexed by the AI. Status: A checkmark indicates the AI has completed scanning the pages. Tip: The AI is automatically trained using your site's publicly available content. However, you can add training rules with information that isn't published on your site, such as internal policies or product details. Limitations for indexing pages Not all content on your site is available for your AI Site Chat to learn from. Some pages are restricted for privacy reasons, while others may be skipped due to how they’re set up or where their content comes from. Review these limitations to understand what content cannot be used: Content that can't be indexed Some types of pages and content are excluded from indexing, either due to privacy restrictions or current technical limitations. Examples may include: Hidden pages: Not publicly available or linked anywhere on your site. Password-protected pages: Content behind passwords can’t be accessed. Member area pages: Content restricted to site members only is skipped. Dynamic pages: Pages generated from collections are currently not supported. Content that may be skipped Even among content that can be indexed, some pages or items may be skipped due to technical reasons, content structure, or app limitations. Examples may include: Checkout, cart, or thank-you pages: These are pages with no useful content for the AI chat. App-based pages: Some apps (e.g. Wix Restaurants) don't expose full data in a format the AI can use. Third-party apps: Not all external apps allow their content to be indexed. Empty or duplicate pages: Pages with little to no text or repeat content may be skipped automatically. Note: Support for more content types and apps is coming in future updates. Understanding your site's coverage level At the top of the page you’ll see a status bar that shows how successfully your content was indexed out of all the items available for indexing. This helps you understand how well the AI is managing to collect information and learn from your site. Here's what your coverage signifies: Good coverage: Most of your site content has been successfully indexed. The AI can give complete and accurate responses. Average coverage: A moderate amount of your content has been indexed. The AI can answer many questions, but some gaps in knowledge may still exist. Low coverage: Only a small portion of your content has been indexed. You may want to review your site for hidden, restricted, or unsupported pages. How can I improve my coverage? Check if your site contains empty, hidden, or dynamic pages that could affect that amount of content successfully indexed. If possible, make more content public. Add more text and details to your site pages. The more text you provide, the more the AI has to learn from. Create knowledge rules to give the AI more information about topics that don't appear directly on your site. This expands the AI’s ability to answer more questions accurately. FAQs Click a question below to learn more about data coverage. Can I prevent certain pages from being indexed? Yes, you can exclude specific site pages if you don’t want the AI to learn from them. Learn how to exclude site pages. Does the AI learn from private or internal documents? No, the AI only learns from published, public content on your site. You can also add training rules with information that isn’t published on your site, such as internal policies or product details. Learn how to train your AI chat . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Art Store: Available Print Sizes Important: Wix Art Store is currently not available to all users. As of October 2022 it is no longer possible to add the Wix Art Store to your site. Alternatively, you can add Wix Stores to your site and connect it to Printful to sell your art. When you sell your images through the Wix Art Store, you can offer a variety of print sizes to your customers. Note: Available prints sizes depend on the size of the original file (the bigger the original file the more sizes will be available) and on the location of your customer. To view available sizes: Click the Art Store in your Editor. Click the Store tab. Click Set Pricing (available sizes can be viewed on the left). Tip: You can also set prices in this view. If you change any pricing in this view, make sure to click Done when you're finished. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Events: Changing Registration Settings Using the Wix App Make changes to your event settings on the go with the Wix app. Open or close registration, increase your guest limit, and manage your waiting list - all from your mobile device. To edit the registration settings: Go to your site in the Wix app. Tap Manage at the bottom. Tap Events . Select Published Events or Draft Events . Select an event. Tap the Manage tab. Select Registration settings . Choose what you want to do: Set where guests can register for the event Tap Registration Channel . Select where guests can register: Wix events registration page: Guests register on your site. A different web address: Enter the address where guests can register. Guests don't need to register: Create an event that doesn't require registration. Learn more Set the registration status (when the event opens & closes) Tap Open or Closed to manually change the current registration status. You can also set dates when registration automatically opens and closes. Tap Registration Status . Set the status: Tap Open or Closed to immediately change the status. Tap Custom dates to set when registration opens and closes: Select an opening date and time. Select a closing date and time. Tap Save . Set a guest limit (RSVP only) You can allow an unlimited number of guest to register or set a registration limit. If you limit the number of guests, you can optionally create a waitlist when you hit the maximum. Note: For ticketed events, you can limit the number tickets for each ticket type. Click Guest Limit . Select an option: Unlimited guests: Set no limits to the number of guests that can register. Limited guests: Limit the number of guests that can register. Enter the number of guests that can register for this event. Select what happens when registration is full: Close registration: Guests are blocked from registering. Add guests to a waitlist: Guests can join a waitlist so they can register if an opening becomes available. Click Save . Next steps: Go to desktop to customize the fields that appear in the Registration Form: Customize forms for events without tickets Customize forms for events with tickets Learn how to customize the design of the Registration Form Page This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Accepting payments on your site Wix Payments: Understanding Your Payments Table Your payments table displays the financial transactions in your account according to the Order Date. Payments go through transaction cycles in which the status in the table will update accordingly. Note: The table is updated several times a day. Example of a typical transaction cycle When the customer places an order and it is approved, the payment appears on the payments dashboard in Status as: Pending . Once the customers’s card issuer pays the funds to Wix the status of the payment changes to Successful . Should the customer ask for a refund, and the refund request is sent to Wix Payments, the payment appears in the payments dashboard in Status as: Pending Refund . Once the funds are returned to the card owner the status of the payment changes to Refunded . Should the customer ask the card issuer to chargeback a payment, and the request is sent by the bank to Wix Payments, the payment appears in the payments dashboard in Status as: Action Needed . Once the funds are settled to the card issuer, the status of the payment changes to Chargeback. Should the merchant (you) dispute a chargeback and the bank accepts the dispute, the payment appears in the payments dashboard in Status as: Chargeback In Dispute . Once the card issuer pays the funds back to Wix the status of the payment changes to Chargeback Won , which means the chargeback was reversed. Payment Table Fields The table has the following fields: Order Date: The date in which the order was placed. Customer: The name of the customer who placed the order. Product/Service: A description of the product / service in the order placed. Payment Method: The payment method used for the order (e.g. credit card / manual payment...etc.) Status: The current state of the payment. See below for details. Amount: The amount that the customer paid. Note: Only approved transactions appear in the table. You will not see transactions that were declined. In addition to the information displayed in your payments dashboard, the following information is included when you download the detailed table (CSV file). Payment Date: The date on which the payment was made. Provider Payment ID: A unique reference ID for the payable (payment due). Wix Payments Transaction ID: The unique transaction identifier assigned to the original transaction by Wix Payments. This ID may be associated to several payables. Cashier Transaction ID: A unique transaction ID used by Wix's payment system. Payout ID: The transaction ID for the payout of the funds from your Wix Payments account to your bank account. All transactions paid out in the same day have the same Payout ID. A Payout ID is only assigned once the funds are transferred to your bank account. Customer Name: The name on card used to make the order. Payout Date: The date on which the payout was processed by Wix Payments. Note: A single payment can have multiple movements for the corresponding payables. For example, an order will have a payable for the sale, and if it gets returned (refunded) it will have a separate payable. Transaction Types There are a few different types of transactions which can occur in your account. The following is a list of possible transaction types: Pending: Funds coming into your account for a sale. Refund: Funds leaving your account due to a sale being refunded. Chargeback: A customer has disputed your charge with his card provider or bank. The funds have been returned to the customer's account. Note: Chargebacks are decided by the credit card provider / bank, and not by Wix. Funds Transfer: If your account has a negative balance, Wix may claim back those funds once they become available. Or, if for any reason, Wix needs to make a positive adjustment in your account, these funds will be transferred to you. Transaction Statuses Depending on the type of transaction, the transaction may have one of the following statuses: Pending: The transaction was approved, but the funds are not yet available for payout. Successful: The transaction was approved and the funds are available for payout. Pending Refund: The debit transaction (e.g. refund / chargeback) was approved, but the funds have not been debited from your account. Refunded: The debit transaction (e.g. refund / chargeback) was approved and funds were debited from your account. Paid Out: The transaction was included in a previous payout to your bank account. Payout Reversed: The transaction is part of a payout that was returned by your bank. The funds are available in your Wix Payments account. Failed: The transaction has failed. Authorized : The payment is approved by the customer’s payment method and the payment sum is held in their account, in readiness to be captured (paid) later. Void : The authorized payment is cancelled and the hold on the payment is released from your customer's account. Suspicious : There is a high probability that the order has been made without the cardholder’s knowledge or permission. Consider refunding the payment and holding off on fulfilling the order. Action needed: You received a chargeback and can choose whether to accept it or dispute it. You're still within the timeframe to submit the dispute. Expires in "X" days: You received a chargeback and can choose whether to accept it or dispute it. You have the indicated number of days to submit the dispute. Expired: The time frame for filing a dispute has passed. The chargeback's status is now final and cannot be changed. Final: You received a chargeback but cannot dispute it. This status cannot be changed. Accepted: You received a chargeback and accepted the claim. The funds remain with your customer. Disputed: You received a chargeback and filed a dispute against it. It is now in review by the relevant credit card issuer. Lost: The bank and the credit card issuer have reviewed your dispute and found your evidence insufficient to prove the charge is legitimate. The funds will remain with the customer, and you will not be able to dispute the decision through Wix Payments. Won: The bank and the credit card issuer have reviewed your dispute and decided to recognize the payment as a legitimate charge. The funds will return to your Wix Payments account along with the chargeback fee. Note: The Payment ID visible in your payments table is a reference for your Wix Payments account only. It's not linked, nor can be referenced, to processors such as Affirm, Afterpay and Klarna. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! 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