< Back Managing your business Connecting a business email Google Workspace: Connecting a Business Email for a Domain Pointing to Wix If you connected your domain to Wix via pointing and you purchased a Google Workspace business email, you must add the Google Workspace MX records in your domain host account (not Wix) to connect your business email. Important: Instructions for adding MX records vary between domain hosts. Contact your domain host if you need help adding the Google Workspace MX records. To connect Google Workspace for a domain connected via pointing: Log in to your domain host account where your DNS records are managed. Add the following MX records to your DNS settings: Tip: View Google's list of host-specific directions for adding Google Workspace MX records . Name/Host/Alias Time to Live (TTL*) Record Type Priority Value/Answer/Destination Blank or @ 3600 MX 1 ASPMX.L.GOOGLE.COM. Blank or @ 3600 MX 5 ALT1.ASPMX.L.GOOGLE.COM. Blank or @ 3600 MX 5 ALT2.ASPMX.L.GOOGLE.COM. Blank or @ 3600 MX 10 ALT3.ASPMX.L.GOOGLE.COM. Blank or @ 3600 MX 10 ALT4.ASPMX.L.GOOGLE.COM. Note about TTL Once the MX records are set up correctly, Google recommends changing the TTL value to 86400. For more information from Google about Google Workspace MX records click here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Adding a "View Shop" Button to Your Facebook Shop Important: Starting April 2024, creating a Facebook shop for your Wix site will be possible only through the Facebook Shops by GoDataFeed app. Learn how to create a Facebook shop through Facebook Shops by GoDataFeed . Already have a Facebook shop? We recommend disconnecting your old Facebook shop and creating a new one using the Facebook Shops by GoDataFeed solution before the April deadline. After you create a Facebook shop , you can add a "View Shop" button that directs your visitors to the "Shop" page in your Facebook business page. To add a "View Shop" button to your Facebook shop: Switch to the profile associated with the business page. Go to your Facebook business page. Click the More Actions icon and select Add Action Button . Click Try it . Click View Shop . Select Shop on Facebook . Click Next . Click Save . Tip: Instead of a View Shop button, you also have the option of adding a Buy Now button. Clicking this button sends customers directly to your Wix Store. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Marking a Reservation as 'Paid' in Wix Hotels Important: This article refers to the original Wix Hotels app. If you are using the new Wix Hotels by HotelRunner, read this article . Learn how to check which version of Wix Hotels you are using . You can manually mark a reservation as Paid once your guest has paid in full. This is useful if you accept payments offline or if you only require a deposit fee (e.g. 25%) when the booking is made. To mark a reservation as paid: Go to your dashboard. Click the Hotels tab. Click the Reservations tab. Click the reservation on the calendar. Scroll down to the Payment Details section. Click Mark as paid . Click Yes, I'm Sure . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Promoting your site Running campaigns and paid ads Google Ads with Wix: How Pay As You Go Works Google Ads with Wix allows you to run ad campaigns and pay for the clicks they receive with the Pay As You Go (PAYG) business model. Instead of pre-paying, you're billed monthly for your ad spend from the previous calendar month. This postpaid model gives you more flexibility and makes it easy to track costs for your business. Before you begin: To get started, you will go through a free setup process: You authorize Wix to bill your payment method in the future based on your actual ad spend. No money is charged immediately, but you may see a $0 verification to confirm your payment method. You will securely connect your payment method during checkout. How Pay As You Go Billing Works With PAYG, you run campaigns during the month and then pay for your total ad spend (plus service fees) on a set billing date the next month. Monthly billing cycle The monthly billing cycle works as follows: Billing period: Each charge covers the total Google Ads spend from the previous calendar month. Charge date: Your payment method is charged automatically around the 9th of each month for the previous month’s ad spend. What’s included: The bill includes your final, verified Google Ads spend, a 15% Wix service fee, and VAT if applicable. Example: If your charge is processed on August 9th, it covers all Google Ads spend from July 1st to July 31st. Verification charge: When you launch your first Pay As You Go campaign, you may see a $0 charge at the start of the month. This is a verification to confirm your payment method and is not a free month or part of your Premium plan. You can see your upcoming charge in the Next payment section in your Google Ads with Wix dashboard , and your actual monthly payment is charged around the 9th of the month. Charge breakdown Here is how your monthly charge is calculated: Invoice source: The amount billed is always based on your official monthly Google Invoice, which includes any adjustments, coupon credits, or changes. Google-verified total: Your final charge is always based on Google’s verified monthly invoice, so the estimated amount you see during the month may be slightly different from the final amount after Google applies its monthly adjustments. Promotional Credits and Coupon Use Promotional ad credits (often called coupons) are applied to your bill automatically when eligible. Here is how promotional credits work: Eligibility: Google decides when you get a promotional credit (for example, after hitting a spending threshold). Invoice adjustments: Any active coupon appears as an adjustment on your monthly Google Invoice. Google deducts these credits, so you'll only see the discount on the final billed amount after the month is over. Wix fee required: The 15% Wix service fee is taken from the amount that is left after a coupon deduction. Ad Spend Limits and Permissions To help you manage your advertising budget, PAYG has daily caps and permissions rules. Learn more below about how the daily spend limit works and how permissions affect campaign actions below. Daily spend limit The daily spend limit works as follows: Daily spend cap: Your maximum average daily ad spend is limited to $84. Limit notification: You’ll receive a notification as you approach your campaign’s limit in the Campaign List. Limit increases: To increase your spending limit, you need to contact Customer Support . Permissions and campaign actions Users without billing permissions cannot launch, pause, or resume ad campaigns. They can only create draft campaigns or edit settings and content for existing campaigns. Pausing and Canceling Campaigns There are rules for managing your campaigns and subscription status. Here is what happens in each case: Pausing all campaigns : If you pause your last active campaign, all ad spend stops immediately, but your subscription remains active with $0 spend. When you pause your campaign, you will still receive one final invoice for all valid clicks generated up to the exact date you paused (including Wix fee and VAT). Canceling the subscription : If you cancel your subscription from the Subscriptions page, all active campaigns pause right away. After canceling, your final charge will be at the end of the month, not the day you canceled the subscription. Refunds for Pay As You Go subscriptions Pay As You Go (PAYG) subscriptions are strictly non-refundable. You are charged after your ads run, based on your actual ad spend from the previous month, so there is no remaining prepaid balance to refund. The 14 day refund policy only applies to monthly prepaid subscriptions. With a monthly subscription, you pay in advance and may have remaining ad spend that has not been used yet. Only that remaining, unused balance can be eligible for a refund within 14 days of the initial purchase of your prepaid subscription, and only for monthly prepaid subscriptions, not for PAYG. Important: The use of Wix Marketing Tools is subject to the Wix Marketing Tools Terms of Service , which may be updated from time to time and shall prevail. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Pricing Plans: Managing Your Clients' Subscriptions Manage the pricing plans you've sold directly from your site's dashboard. In the Subscriptions tab, you can mark a plan as paid, change the duration of a plan, cancel a plan and more. To find the specific plans you need to see, apply filters like status and start date. You can then save this filtered view for quick access in the future. Tips: You can manually add a new purchase to a pricing plan . You can use Google Analytics to track your pricing plan sales and more . Learn more about the benefits of using the Subscription Analytics dashboard . Viewing and filtering purchased subscriptions You can customize how you view your subscriptions using a combination of filters to find exactly the information you need. For example, view only unpaid plans and invoices or plans that are soon to expire. You can also use the filter to view subscriptions purchased using a specific payment method. To view and filter purchased plans: Go to Subscriptions in your site's dashboard. Choose what you want to do next: View a plan: Hover over any plan and click View . Filter the list: Click Filter next to the search bar. Apply the relevant filters from the list on the right. Learn more about the different filtering options . (Optional) Click Save View to access this filtered view in the future. Give this view a name you can recognize. Tips: A list of the applied filters appears at the top of the subscriptions list. You can click the 'x' to remove them individually, or Clear to remove all filters. After saving a view, you can edit the filters, rename and delete a view at any time by clicking Manage View . To send an email campaign to specific groups of subscribers, you can create a segment . Marking a plan as paid When you sell a subscription to a client manually , their payment status automatically appears "Unpaid". When you receive payment, you can update the status yourself. To manage your purchased plans: Go to Subscriptions in your site's dashboard. Click the relevant plan. Click Manage Subscription . Click Mark as Paid . Tip: After payment, the status changes to "paid". Extending the duration of a plan You might want to extend the duration of a plan. This can happen, for example, when a client was sick and wasn't able to make use of the plan. Extending a plan does not charge clients any additional fees. Note: If a client cancels a plan or allows it to expire, it is not possible to extend it. They can purchase a new plan instead. To extend the duration of a plan: Go to Subscriptions in your site's dashboard. Click the relevant plan. Click Manage Subscription . Click Extend subscription . Enter the new end date for the plan. Click Save . Editing the number of sessions in a package You may sometimes want to reward or compensate clients by adding extra sessions to an existing package. You may also want to deduct a session from a package if your client fails to show up for a session without sufficient notice. Make sure to include this in the plan policy . When you add sessions to a package, you don't collect any additional money from the client. Note: It is not possible to edit an expired package. To edit the number of sessions in a package: Go to Subscriptions in your site's dashboard. Click the relevant package. Click the Edit icon next to Sessions Remaining . Enter the new number of sessions remaining in the package. Click Save . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Wix Legends Wix Legends: An Overview Wix Legends is an AI-powered platform that lets you create your own Legend: a digital presence built to represent you and engage with visitors in real time. Your Legend reflects your expertise, voice, and unique story so it can interact with people on your behalf and scale your online presence. With Wix Legends, you can extend your influence, deepen relationships, and open up new ways to interact with clients, community, or fans. Explore how Wix Legends can help you build trust, boost engagement, and put your knowledge to work. Extend your reach and impact Wish you could be everywhere your audience needs you? With Wix Legends, you can. Wix Legends lets you extend beyond traditional boundaries by making your expertise available around the clock. Your Legend is always ready to answer questions, share insights, and connect with visitors, even when you're offline. Learn how to set up your Legend . Shape your Legend to represent you or your business Create a Legend that interacts like you, or represents your brand as you'd want a representative to. Shape your Legend by customizing how it looks and sounds, share personal stories and resources, and adjust how it interacts with visitors. The more you teach your Legend, the better it represents you or your business. Learn how to add knowledge and how to customize the Legend's behavior . Scale your online presence Wix Legends gives you new ways to connect and stand out in the digital world. Place your Legend's unique link on your website, social media bios, posts, or email signatures to invite people to experience and interact with your Legend. Learn how to share your legend . Gather insights to know your next steps Every interaction with your Legend helps you learn more about your audience. You can see how people are interacting and which topics or intents come up most often. You can also review individual conversations and trends over time to refine your Legend's knowledge, adjust its behavior, and decide what to share or promote next. Learn more about your insights and how to manage your visitors . FAQs Click a question below to learn more. How do I get started? Sign up and create an account . You'll be guided through an initial onboarding with Atlas, your AI assistant, where you set up your Legend's avatar and share your expertise. Learn how to get started . How is Wix Legends related to Wix? Wix Legends is an AI-powered platform created by Wix. In order to use Wix Legends, you create a Wix account. Who can talk to my Legend? Anyone you share your Legend's link with can interact with it, whether that’s through your site, social media, email, or direct invitation. You decide how public or private you want your Legend's availability to be. Can I control what my Legend says or shares? You decide which knowledge, stories, and resources your Legend uses. If there are topics you don’t want your Legend to address, you can set those boundaries as well. Is Wix Legends available on mobile? Yes, Wix Legends is accessible from your mobile device as well by going to the same URL: https://www.wix.com/tools/legends . You can complete the set up, manage and edit your Legend, and adjust your settings just as you would from a desktop browser. Can I use Wix Legends for free? Yes, you can start with Wix Legends on a free plan. Every plan comes with monthly credits, which are used when visitors have video or voice calls with your Legend. Upgrade your plan whenever you need more credits and to create a custom avatar and voice. Learn more about Wix Legends credits . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Using the Wix Harmony Editor Working with media elements Wix Harmony Editor: Adding Media to Your Site Bring your ideas to life and make your content shine by adding beautiful media to your site. Upload your own media, choose from thousands of free media files, or purchase media files from Shutterstock. Explore different types of media, like images, videos, and vector art, to make your site feel unique and engaging. With so many options, it’s easy to showcase your ideas and create a memorable experience for your visitors. Can't find what you're looking for? Create unique images tailored to your needs with the Wix AI Image Generator . Generate custom visuals by simply describing what you want, making it easy to design personalized content in seconds. Uploading your own media Upload media straight from the e ditor . You can upload media from your computer, social networks, other Wix sites or a URL. Once you've uploaded a media file to the Media Manager, you can use it anywhere on the site. Want to know which file types and sizes you can upload? Check the supported formats . To upload your own media: Go to your editor . Click the Wix dropdown at the top left of the editor. Select Media Manager . Click + Upload Media . Choose where you want to upload media from: Your computer Choose one of the options below: Drag and drop files into the Media Manager. Click Upload from Computer . Select the file(s) you want to upload. Click Open . Other Wix sites Click My Wix Account . Double-click the relevant site folder. Select the files you want to upload. Click Upload Selection . Social networks Select the relevant social network. Click Connect. Select the files you want to upload. Click Upload Selection . A link (URL) Click the Link icon on the left side. Paste the URL link and click Import . Adding free media The Media Manager contains hundreds of free Wix and Unsplash media files that you can add to the site. Just click Media from Wix or Unsplash on the left side of the Media Manager to find the media file you want. To add free media: Go to your editor . Click the Wix dropdown at the top left of the editor. Select Media Manager . Click the relevant tab on the left: Media from Wix: Free images, illustrations and patterns from the Wix library. Unsplash: Free stock images in high resolution. Browse the available images and videos to find the one you want. Tip: Use the search bar and the filters to find media faster. Click the desired image. Click Add to Page . Notes: Free Wix media files are available for digital use within Wix ONLY. For more information, see the Wix Terms of Use . You can use Unsplash images only in accordance with the Unsplash Terms of Use and the Wix Terms of Use . Purchasing media Purchase media from Shutterstock. You can filter images / videos by category for easy browsing, or find media by typing keywords in the search bar. Once you submit your purchase, your media is automatically added to the Media Manager. To purchase media: Go to your editor . Click the Wix dropdown at the top left of the editor. Select Media Manager . Click Shutterstock on the left. Browse the available images and videos to find the one you want. Tip: Use the search bar and the filters to find media faster. Click the media you want to purchase. Click Buy Image / Buy Video . Enter your payment details. Click Submit Purchase . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Stores: Fulfilling Modalyst Orders When a customer buys Modalyst products in your store, the items are shipped by the Modalyst supplier. To trigger the process, you need to pay the supplier for the order. To pay for Modalyst products so they can be shipped: Go to Orders in your site's dashboard. Click the relevant order. Click Go to Modalyst . Pay the supplier for the order . After you complete payment, the following happens: The supplier ships the order to your customer. A shipping confirmation email with the tracking number is sent to your customer. This email is sent from your store brand and looks identical to other emails sent to your customers . Note: Sending shipping confirmation emails when an order is fulfilled by a third party can be disabled in the eCommerce Settings tab . The tracking number, carrier name, and tracking link are added automatically to the relevant order in your Wix dashboard. Note: If a customer purchases both your own products and Modalyst products, you need to fulfill your products in the regular way. Learn more about adding tracking number to orders with your products and Modalyst products . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Photo Albums: Creating a Photo Album Important: As of March 2025, Wix no longer supports custom contributor roles for managing photo albums. To allow contributors to edit, manage, or publish photo albums, you can change their role to a pre-defined existing role . As of April 2024, it is no longer possible to add the Wix Photo Albums app to your site. If you already have Wix Photo Albums installed on your site, you can still use the app as normal. If you want to sell digital prints, we recommend adding Wix Stores . If you want to display your images, add a Wix Pro Gallery to your site . With Wix Photo Albums you can create stunning, personalized album-sites for your clients. Pick a design for your album, upload your photos and start sharing! Creating a new photo album Create new albums using the photo albums builder. The builder takes you through everything from the name of your album, to customizing all the little design details. Check your domain: If you have purchased your domain outside of Wix, please make sure that you have connected it to the Wix Name Servers. Photo Albums subdomains cannot be connected to a domain that is connected to Wix via Pointing. Learn how to switch your domain connection . To create a new album: Go to Photo Albums in your site's dashboard. Click + New Album . Select a style for your album cover and click Next . Select a layout for the photos in the album and click Next . Enter your business name or upload your logo and click Next . Enter your album's name and date and click Next . Choose what you want to do: Upload Media: Click Upload Media to upload your photos. Import files: Import files from your media manager. Click Create Album at the bottom right. Design your photo album using the available options . Click Publish Now at the top right. FAQs Click a question below to learn more about creating a photo album. How long will it take for my newly connected domain to propagate? It can take up to 48 hours for a newly connected domain to propagate. Learn more about domain propagation . How long does it take an album subdomain to propagate? After upgrading your site and connecting your domain, it takes up to 24 hours for the new album subdomain to propagate. Can I create a custom album template and apply it to future albums? No. Currently, it is not possible to create a custom photo album template in order to apply it to future albums. If this is a feature you would like to see in the future, please click Vote for this feature in this article and we'll make sure to keep you updated. How can I speed up the loading time of my album? You can optimize your album loading time by following our supported file types guide . Can I create a custom URL for my photo album? Yes. There are certain things to consider when creating a custom URL. We recommend following our guidelines to help you with this . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Billing & premium subscriptions Managing your subscriptions Automatic Payment Taken from Your Credit Card To simplify the billing process for you, we offer yearly and monthly subscriptions, which are billed automatically on a monthly, yearly, or multi-year basis depending on your billing cycle. If you have noticed an automatic payment charged to your card, it is likely for the renewal of one of your subscriptions (for example, a site plan, domain, Google Workspace mailbox or app upgrade). You can check your current subscriptions in the Premium Subscriptions section of your Wix account, and you can view invoices for payments made to Wix on the Billing History page. Learn more about viewing your invoices . Note: If you are still unsure what the payment was for, please contact us and we will assist you further. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Managing your customers Cannot Record/Upload Custom Voicemail Greeting on Wix App (Includes Workaround) Some sites might experience an issue where you are unable to record or upload a custom voicemail greeting for your Business Phone Number on the Wix mobile app. After recording your message and tapping Save, you may see an error message which says, "Voicemail greeting wasn't saved due to a technical issue. Please try again" Workaround Record your greeting as WAV or MP3 and upload via the desktop dashboard in your Business Phone Number settings. If your WAV file is over 2mb, please convert your file to MP3. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Using the HubSpot App HubSpot is an all-in-one marketing and CRM platform that captures and tracks leads from your site. After adding the app , any leads from Wix Forms are automatically added to your HubSpot contact list so you can stay in touch. You can also create pop-up forms for your site and track visitor activity using HubSpot. Track User Activity on Your Site Once a visitor submits the contact form, they become a contact in your HubSpot account where you can track their activity on your site. You can see what pages they visited, how they got to your site and the contact details they've left. Show me how Log in to your HubSpot account. Click Contacts at the top left. Click Contacts . Click the relevant contact to access their record. See all their activities under the Activity tab. Tip: It can take a few minutes for new contacts to appear on HubSpot. You can also analyze your users' activity using the reports in your HubSpot marketing dashboard. See where your contacts are coming from, how often they visit your site and more. Learn More Track Leads from Your Form Every time someone submits a contact form (created with Wix Forms ), their details are automatically added to your contact list on HubSpot. Go to the Contacts section to view and manage them. Show me how Log in to your HubSpot account. Click Contacts at the top left. Click Contacts . Click the relevant contact to access their record. Find the Form submission section in the Activity tab. Click the navigation arrow next to Updated properties to see the details your contact has submitted. Add a Pop-Up Signup Form to Your Site Create a pop-up form using HubSpot that encourages visitors to subscribe to your updates. There are several types to choose from, all are fully customizable to your needs. You can control the form's design and content, add a thank you message, decide where to show it on your site and more. Show me how Log in to your HubSpot account. Click Marketing at the top left. Click Forms in the drop-down menu. Click Create a free form . Click Pop-up Form . Click Next at the top right. Follow the steps to configure your pop-up form. Click Publish at the top right. Click Set it live in the pop-up to confirm. The form should now appear on your site. Tip: Once a visitor subscribes using the pop-up form, they become a contact in your HubSpot account. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit