< Back Managing your business Accepting payments on your site Wix POS Register: Troubleshooting Your Barcode Scanner Important: This article is about the Wix POS Register for brick & mortar businesses. For info on using POS on a mobile device , click here . If you're experiencing any issues with your barcode scanner, try restarting it. To troubleshoot the barcode scanner: Disconnect the barcode scanner from the tablet. Wait 3 minutes. Reconnect the barcode scanner to the tablet. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Uploading Videos to Social Media Leverage the power of social media and upload videos from your Wix Video Library directly to your Facebook or YouTube account. It’s a new way to connect with your fans, reach a broader audience and drive traffic back to your site. Uploading a video to Facebook Boost visitor traffic to your site by uploading videos to your Facebook Business page. Wix Video allows you to add a description of the video and upload to multiple pages. Note: Currently, it is only possible to upload to a Facebook Business page, not to your personal page. To upload a video to Facebook: Go to your Video Library . Select which video you want to upload. Click the More Actions icon . Click Upload to Social . Click Upload under the Facebook icon. Log in to your account in the new window. Select Continue as yourself. Select who can see the post and click Okay . If you manage several pages, select the pages that the Wix App has permission to post on. Edit your post: Video Title : Give the video a title. The name of the video as it appears in your library appears by default. Upload to : If you've given permissions for more than one page, select which page you want to post on. What do you want to upload? : Select to post either a 20 second preview or the whole video If it's a paid video with a trailer, you can upload the trailer. Video Description: Write the text that serves as both the content of your post and the video's description once it is saved. A text with a link back to your site appears by default. Click Upload Now . Uploading a video to YouTube Boost visitor traffic to your site by uploading videos to your YouTube channel. Wix Video allows you to add a custom cover image to your video, along with tags for relevant searches. To upload a video to YouTube: Go to your Video Library . Select which video you want to upload. Click the More Actions icon . Click Upload to Social . Click Upload under the YouTube icon. Log in to the Google account you are uploading to if you have more than one. Click Allow to give Wix permission to upload the video for you. Edit your video's details: What do you want to upload? : Select to post either a 20 second preview or the whole video. If it's a paid video with a trailer, you can upload the trailer. To change your cover image: Hover over the default image and click Change Image . Hover over and click on a new cover image from your Wix account. Click Apply . Video Description : Write the text that appears below the video. A text with a link back to your site appears by default. Category : Select a category that best fits your video. Privacy Settings : Select who can see this video. Tags : Add tags. These help your videos come up in relevant searches. Click Upload Now . You may be asked to verify your account. Click Learn more and follow the steps to verify. Troubleshooting upload issues Facebook Check out this list of solutions if you come across any snags when uploading videos from Wix Video to Facebook. Learn more about Facebook's general uploading policies . Error Message What you can do Facebook is experiencing an issue, try again later. Come back and try again later. This video file is too big for Facebook, try a different file. Keep your video under 120 minutes and 4 GB. Looks like this file is empty, upload a different file. Make sure your file is playable and not corrupted. This video was moved or deleted during upload. Your file must remain in your Video Library until the uploading process is complete. This file was not uploaded. Try again. Try uploading your video again. YouTube Check out this list of solutions if you come across any snags when uploading videos from Wix Video to YouTube. Learn more about YouTube's general uploading policies . Error Message What you can do The upload failed because you uploaded too many videos in a short time. Come back and upload the rest of your videos later. The category you chose can't be used on YouTube. Only select a category that appears in the drop-down menu. Before you can upload a video, you need to create a YouTube Channel. To learn how to create a channel, click here . Video title is too long, or contains special characters. The maximum title length is 100 characters. Some, but not all special characters are supported. To change the video thumbnail, go to YouTube and verify your account. To learn how to verify your account, click here . FAQs Click a question below to learn more about uploading videos to social media. What is the file size limit for video uploads? Facebook: Your video can up to 120 minutes long or 4 GB, whichever limit you hit first. YouTube: your video can be as large as 15 minutes long or 128 GB, whichever limit you hit first. If you want to be able to upload larger videos, you'll need to verify your YouTube account. To learn more, click here . Can I prevent my video from being posted as a YouTube video? When you upload as a video to YouTube, the video is automatically categorized as a YouTube video or short. We have no control over this occurring. Can I add a YouTube feed to my site after videos have been uploaded? Yes. Once a YouTube feed is connected, each new video you add from the linked YouTube channel or playlist automatically syncs to the Wix Video widget on your site. Learn more about this here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Restaurants: Setting Up Pickup and Delivery in Wix Restaurant Orders Your delivery and pickup settings is where you can specify when customers can collect their orders or receive deliveries in different areas. You can also set minimum order requirements and associated fees. You can also add closures for dates and times when orders cannot be fulfilled, such as holidays or dates that have reached capacity. These closures can block orders entirely or just a specific fulfillment method. Did you know? In addition to pickup and delivery, you can enable the dine-in option - this lets your customers scan a QR code at your restaurant and place their order from their own device. Setting up pickup and delivery Customize pickup days and timeframes, define delivery areas with specified fees, and offer free delivery on orders above a certain subtotal. Additionally, you decide which fulfillment method appears as the default on your online ordering page – pickup or delivery. To set up pickup and delivery: Dashboard Go to Pickup, Delivery and Dine-in in your site's dashboard. Select what you want to set up: Pickup Set up times when customers can pick up their orders under the Pickup section. Enable the toggle next to your address/hours to activate pickup on your site. Note: Disabling the toggle turns off pickup for customers. You can temporarily deactivate it (along with each delivery area). Click the Edit icon . Set up your Pickup Hours : Select the checkboxes next to the relevant days and enter your pickup hours accordingly. (Optional) Click the Plus icon to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). (Optional) Adjust your Pickup settings : Note: The pickup address is shown to customers as the location to pick up their order. You can edit this address in your business info settings . Order minimum: Specify the smallest amount an order must total to be eligible for pickup. Pickup instructions: Provide details for customers about how to pick up their orders (e.g. Call when you arrive, and we will bring your order out to you). Note: These instructions appear at checkout, the thank you page, and in the confirmation email. Click Save . Delivery You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery. There are 3 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info , select postal codes / zip codes to mark the area, or simply draw on the map. When you're done, you can set up delivery hours and settings. Set up where you deliver under the Delivery section: Click +Add a Delivery Area . Enter a name for this area. This name will be used to refer to the area in your settings. Choose how you want to define your area under Set area by : Radius: Enter the Min / Max distance you can deliver to. ZIP / postal codes: Add ZIP/postal codes. If your area has multiple postal code formats, you can include all possible variations. Enter multiple ZIP/postal codes by pressing enter or with commas (e.g. 10002, 10003, 10009). Note: Customers must enter their postal code exactly as you entered it to be matched to a delivery area. Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*). Draw on map : Drag the corners of the marked are on the map corners to expand your delivery area. Click Save . Set your availability: Select the checkboxes next to the relevant days and enter your delivery hours accordingly. (Optional) Click the Plus icon to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). Adjust your Delivery settings : Enter your estimated delivery time. Note : This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only. The read-only Available for ASAP orders column updates live for each delivery area to show when customers can place ASAP orders based on the combined order prep time and delivery time. Each delivery zone shows its own preview. Enter a minimum order amount and / or delivery fee. Offer free delivery for orders above a certain amount: Select the Offer free delivery above a certain subtotal checkbox. Enter the minimum subtotal customers must reach to get free delivery. Click Save . (Optional) Click + Add a Delivery Area to add another delivery area. Default fulfillment method You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site. Click Change Default . Select the relevant option Which method should be preselected when customers visit your site? Note: Customers can change this option. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Restaurant Orders (New) under Sales. Tap the More Actions icon at the top right. Tap Manage settings . Tap Pickup, Delivery and Dine-in . Select what you want to set up: Pickup Tap the More Actions icon next to Pickup . Tap Edit settings . Set your availability: Tap the Hours tab. Tap each day of the week to set the available pickup time(s), or remove that day. (Optional) Tap + Add New to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). Tap Done . (Optional) Tap the Settings tab and adjust the relevant options: Note: The pickup address is shown to customers as the location to pickup their order. This address can be edited in your business info settings . Order minimum: Specify the smallest amount an order must total to be eligible for pickup. Pickup instructions: Provide details for customers about how to pick up their orders (e.g. Call when you arrive, and we will bring your order out to you). Note: These instructions appear at checkout, the thank you page, and in the confirmation email. Tap Save . Delivery You can set multiple delivery areas, each with unique fees and times. Start by setting up where you deliver. Add a delivery area to allow customers to place orders for delivery. There are 2 methods you can use to define your delivery area. You can set a radius around the address you entered in your site's Business Info or select postal codes / zip codes to mark the area. When you're done, you can set up delivery hours and settings. Tap + Add a Delivery Area . Set the delivery area: Enter the area name. Tap the Set area by drop-down and select the relevant option: Note: 'Draw on map' is only available on desktop. Radius : Enter the Minimum / Maximum Distance you can deliver to. Zip code : Enter the relevant zip code(s) under Separate postal codes with commas (e.g. 10002, 10003, 10009), then tap Save . Tip: Add a range of postal codes using an asterisk (e.g. for 10001-10009 enter 1000*). Set your availability: Tap the Hours tab. Tap each day of the week to set the available pickup time(s), or remove that day. (Optional) Tap + Add New to add more than one timeframe (e.g. Monday 9 AM - 12 PM and 2 PM - 8 PM). (Optional) Tap the Settings tab to customize the delivery settings: Select the estimated delivery time. Enter an order minimum. Note : This is used to calculate the estimated time for ASAP orders, adding it to the order preparation time. This field is not relevant if order scheduling is set to pre-order only. Enter a delivery fee. Offer free delivery for orders above a certain amount: Select the Offer free delivery above a certain subtotal checkbox. Enter the minimum subtotal customers must reach to get free delivery. Tap Save . (Optional) Tap + Add a Delivery Area and follow steps 2-5 to add more areas. Default fulfillment method You can choose a default method if you offer both pickup and delivery. This setting determines whether Pickup or Delivery will be preselected when customers visit your site. Tap Manage settings . Tap Pickup and Delivery . Tap the More Actions icon at the top right. Tap Set default fulfillment method . Tap which method appears first on your site. Note: Customers can change this option. Adding closures Add closures to block orders on specific dates, holidays or when maximum order capacity is reached. Specify dates, hours, and select pickup or delivery methods for designated areas. For instance, if your restaurant reaches its maximum capacity for orders on Friday evening, set a closure from 5:00 PM to 10:00 PM to ensure those hours do not appear as available on your site. To add closure dates: Dashboard Go to Online Orders in your site's dashboard. Click Accepting Orders at the top right. Click Manage Closures . Click + Add a Closure . Enter a name. Tip: This does not appear on your site. It only appears when managing closures in your fulfillment settings. Select the relevant method(s) from the Which fulfillment methods will be closed? dropdown. Note: When selecting Specific delivery area(s) , click the Select delivery area(s) dropdown to choose the areas. Select the relevant dates under Start time and End time . Choose what to do next: Select the All day checkbox to indicate that the hours are from the beginning to the end of the day. Enter the Start / End time to specify closure hours. Click Save . Aren't accepting orders yet? You can set up closures in advance, before you open your online orders to site visitors. Go to Pickup, Delivery and Dine-in in your site's dashboard and scroll down to Closures to get started. Wix app Go to your site in the Wix app. Tap Manage at the bottom. Tap Sales . Tap Restaurant Orders . Tap the Accepting Orders icon at the top right. Tap Manage Closures . Add a new closure: Tap Add a closure . Enter a name. Tip: This does not appear on your site. It only appears when managing closures in your fulfillment settings. Select the relevant method(s) from the Fulfillment methods to close dropdown. Note: When selecting Specific delivery area(s) , tap the Select delivery area(s) dropdown to choose the areas. Select the relevant dates under Start time and End time . Tap the All day toggle to set the closure for the whole day: Enabled: This indicates that the hours are from the beginning to the end of the day. Disabled: Enter the Start / End time to specify closure hours. Tap Save . Aren't accepting orders yet? You can set up closures in advance, before you open your online orders to site visitors. Tap the More Actions icon at the top right of the Online Orders page. Select Manage Settings . Tap Pickup, Delivery and Dine-in . Tap the More Actions icon at the top right and select Manage closures . FAQs Click a question below to learn more about pickup and delivery. Why does my site say it’s not accepting orders? Your site shows as not accepting orders if no fulfillment method is active. To start accepting orders, make sure at least one fulfillment method, such as pickup or delivery, is turned on. Can I quickly pause online orders without adding a closure? Yes. You can pause or resume online orders anytime per location. Pausing shows your Online Orders page as closed. Resuming reopens ordering based on your regular hours. To pause online orders: Go to Online Orders in your site's dashboard. (If relevant) Select the relevant location from the Online Orders dropdown. Click Accepting orders at the top right and select Pause Orders . Click Pause Orders again to confirm. To resume online orders: Go to Online Orders in your site's dashboard. (If relevant) Select the relevant location from the Online Orders dropdown. Click Ordering paused at the top right and select Resume Orders . Click Resume Orders again to confirm. Does pausing orders affect future scheduled orders? No. We will still process any scheduled orders customers already placed. Pausing orders only stops customers from placing new orders. Learn more about managing orders with the Wix Restaurants Orders app . How do customers know when their delivery is on the way? When a customer places an order, they receive a confirmation email that you can design to your needs . This email contains a Track Your Order button. When clicked, it takes your customer to their personal Order Tracking page. The Order Tracking page is a hidden page on your site, that is added automatically as part of the Restaurant Orders app. Customers only see this page after placing an order. Can I add a service fee? Yes. You can add a service fee as a percentage or fixed amount of the order subtotal, and add sales tax if applicable. Service fees are charges applied separately from any delivery fees. You can also set the service fee to apply to orders above a certain amount and based on how you fulfill that order. Customers will see every service fee in their order summary during checkout. The fee gets a separate line in the price breakdown and receipts. Can I add a private note to orders? Yes, you can keep track of special requests and instructions by adding notes to orders . These notes are personal and can only be seen by you and your site collaborators . What happens if a customer's address qualifies for multiple delivery areas? If a customer's address qualifies for multiple delivery areas, the delivery area is chosen based on the following criteria: Minimum Order Requirement: If the address meets the minimum order requirement and qualifies for only one area, that area is selected. Delivery Fee: If the address meets the minimum order requirement for multiple areas, the area with the lowest delivery fee is chosen. Delivery Time: If multiple areas have the same delivery fee, priority is given to the area with the fastest delivery time. Fulfillment Type: If there are multiple areas with the same delivery time, preference is given to the area that is self-fulfilled over one operated by a delivery partner. When can the earliest and latest ASAP orders be placed? You can see the earliest and latest ASAP ordering times in the read-only Available for ASAP orders column next to your pickup hours and on each delivery area's hours. This is the live in-product preview of when customers can place ASAP orders based on your fulfilment hours and order prep time. For delivery, the delivery time for the relevant delivery area is also included. For example, if there is a 30-minute order prep time and pickup hours are from 8:00 AM to 8:00 PM, customers can place ASAP orders from 7:30 AM until 7:30 PM. Similarly, if you have a designated delivery area such as “Nearby Deliveries” with delivery hours from 8:00 AM to 8:00 PM and a delivery time of 10 minutes, and the order prep time is 30 minutes, customers can place ASAP orders from 7:20 AM until 7:20 PM. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Bookings: Service Times on Live Site Differ from Service Times in Calendar There are two reasons why the service times on your live site might differ from the times that you set or the times appearing in your Wix Bookings calendar. Your customer is viewing your live site from a different time zone Your customer may be located in a different time zone. You can choose whether to display service times in your time zone, your customers' time zone, or to let them select a time zone. Learn How The time zone you set in the Business Info tab determines: The time zone for services on your live site (if you selected to display services in your own time zone) The time zone in your Wix Booking calendar The time zone in your Google calendar (if synced ) Note: Confirmation emails for one-on-one services state the time of the service in the customer's time zone. Confirmation emails for group services state the time of the service in your time zone. Your service duration exceeds your business hours It is not possible for a customer to book a service which exceeds your business hours. Therefore Wix Bookings only displays service times which are within your business hours. For example, if your business hours are set to 8:00 AM to 5:00 PM and your service has a duration of 1 hour and 30 minutes, the last available time slot is 3:30 PM. A customer cannot book a service which begins at 4:00 PM. Tip: If you set a time buffer between appointments, some time slots may be unavailable to customers. To learn more, click here . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Adding and Managing New Menus Add our latest menu element to streamline your site-building process while enhancing navigation for your client's visitors. Choose the best layout for each breakpoint – horizontal, vertical or a hamburger menu. Switching between layouts is straightforward, so you can adjust on the fly as your design evolves. Manage the menu items as needed by adding, removing and reordering the items. You can use dropdowns to display submenus with your own content, giving you the ability to create a tailored experience that fits your client's needs. Important: This article refers to the new menu element in the Studio Editor. For steps on managing the previous menu experience, please click here . How do I know which menu I have? You can check whether you have the new or old experience by clicking the menu in your editor and clicking the Layout icon . New menus: The blue label says Menu . The Layout panel displays the option to change the menu type (between navigation bar or hamburger). Old menus: The blue label specifies the type of menu element you have (e.g. Horizontal Menu). The Layout panel does not display the option to change the menu type. Adding a menu Add a menu to the site to get started. We recommend adding a menu to the site header, but you can add and set up as many as you need to tailor the experience for different pages and sections. To add a menu: Click Add Elements on the left side of your editor. Select Menu & Search . Select the menu type you want: Horizontal Menus: These advanced menus offer tons of unique customization options. You can tailor them to your exact needs, adjusting the layout and design of every single area. Vertical Menus: Vertically arranged menus that look great on the right or left sides of websites. Hamburger Menus : Minimalist, space-saving menus where the menu items are only displayed when visitors click the menu icon. The menu has an open and closed state. Click the menu and drag it to the desired position on the page. Changed your mind about the menu layout (type)? Don't worry - you can always change it later. Adding menu items Once you've added the menu, choose the items you want to display. Select regular site pages, collections of app and CMS pages, or specific pages within a collection. You can also add dropdown containers and links to truly tailor the experience for your client's needs. To add menu items: Select the menu in your editor. Click Manage Menu . Click + Add Item at the bottom. Select the item you want to add and set it up: Site pages Add pages you want to show on the menu. The panel lists regular site pages, pages from Wix apps installed on the site (e.g. a Wix Stores product page), and pages connected to collections in CMS . Whenever you see '(Item)' written next to a page name, it means the item includes multiple pages (e.g. certain CMS and Wix app pages). For example, the Product page in Wix Stores may contain a page for each product. You can choose to add all of the items (pages), or specific pages in the collection: Add all pages: Select the checkbox next to the relevant collection of pages. Click Add to Menu . Add specific pages: Hover over the collection of pages and click Select items . Select the pages you want to add from the list. Click Add to Menu . Learn more about linking your menu to dynamic CMS pages . Link or anchor You can add many kinds of links to the menu, such as links other websites, your client's contact details, etc. You can also link to an anchor you've added to a section or element. Dropdown Add a container that appears below the menu when visitors hover over the item. You can design it as needed, and use it to display menu items and additional content. Managing menu items You can always adjust an existing menu and the items it shows. Add more items, remove ones that are irrelevant, or change the order to keep the content fresh. To manage a menu: Select the relevant menu in your editor. Click Manage Menu . Choose what to do next: Add more menu items Click + Add Item at the bottom and select the item you want to add: Site pages: Add pages you want to show on the menu. The panel lists regular site pages, pages from apps (e.g. a Wix Stores product page), and pages connected to collections in CMS . You can also add specific pages from page collections . Link or anchor: You can add many kinds of links to the menu, such as external links to other websites, documents, etc. You can also link to an anchor you've added to a section or element. Dropdown: Add a container that appears below the menu when visitors hover over the item. You can design it as needed, and use it to display menu items and additional content. Change a menu item's link Hover over the relevant item and click the More Actions icon . Click Change Link . Change the link type and / or its details. Click Done . Tip: You can also click Remove Link to delete a link from a menu item. Rename a menu item Hover over the relevant item and click the More Actions icon . Click Rename . Enter the new name. Press the Enter key on your keyboard to save your changes. Remove or delete an item Depending on the item type, you may see the option to remove it from the menu, or delete it completely. Removing items: These are items that exist regardless of the menu, like site pages and lightboxes. Removing these items means they're no longer displayed in the menu, but have not been deleted from the site. Hover over the relevant item and click the More Actions icon . Click Remove from menu . Deleting items: These are items that only exist within the menu, and not as separate elements (e.g. dropdowns). When you delete these items, they're gone from the site. Hover over the relevant item and click the More Actions icon . Click Delete . Note: If you delete a dropdown, any pages you have added to it are removed from the menu. However, you can always re-add them as needed. Reorder menu items Hold the Reorder icon next to an item and drag it to the desired position. Creating dropdowns There are 2 ways to create dropdowns in a menu, depending on what you want the title to be: An existing menu item: Decide on an existing item (page or link) from the menu to show the dropdown when visitors hover over it. A title that is not clickable: Add a dropdown title that does not lead to any page. When visitors hover over it, the dropdown container opens. Tip: Dropdowns were called mega menus in the previous menu experience. To add and set up a dropdown: Select the relevant menu in the editor. Click Manage Menu . Choose what you want to do: Use an existing menu item: Drag a menu item to move it below the item you want as the dropdown title. Hover over the same item and click the More Actions icon . Select Move under "Page Name" . Repeat steps a - c for all other items. Create a new dropdown: Click + Add Item . Select Dropdown . Enter the title for the dropdown. Press the Enter key on your keyboard to save your changes. Drag and drop menu items under the dropdown to add them. Repeat step e for all other items you want to add. Learn more about working with dropdowns Switching the menu to a different type Change the menu's layout for each breakpoint on the site. You can select a horizontal or vertical navigation bar, or a hamburger menu. To set the menu type and layout: Go to your editor . Click the relevant breakpoint at the top of the editor. Click the menu. Click the Layout icon . Select the menu type: Navigation bar: Menu items are displayed in a bar. Under Orientation , choose whether the bar is horizontal or vertical. Hamburger: An icon is displayed. When site visitors click the icon, the menu opens. Adjust the layout settings for your menu type. Repeat steps 2-6 for each breakpoint. Need more info? Learn more about adjusting the layout of menus . Displaying multiple menus on the same site You can create as many menus as you need and show completely different items in each. After adding a new menu element, you can choose which menu it should display: An existing menu that you saved, or a new one that you create on the spot. This means you can save menus and reuse them on various menu elements across the site. Click below to learn how to: Choose which menu is displayed on a page Select the relevant menu. Click Manage Menu . Click the drop-down under Which menu is displayed? . Depending on the menu you need, follow the steps: Existing menu: Select the menu from the list. New menu: Click Manage Site Menus . Click + Add New Menu at the bottom. Enter a name for the new menu. Note: This name isn't visible to visitors. Save a new menu Select the relevant menu. Click Manage Menu . Click the drop-down under Which menu is displayed? . Select Manage Site Menus . Click + Add New Menu at the bottom. Enter a name for the new menu. This name isn't visible to visitors. Start adding pages to the menu: Select the new menu you just created. Click the Exit icon at the top right. Click + Add new Item to add pages, links, dropdowns, etc. Display different menu items on different breakpoints You can use separate menu elements if you want to show a completely different menu on each breakpoint. After adding the new menu element, hide the other menu from the breakpoint you're working on. Go to the breakpoint you want to have a unique menu. Add a new menu element. Click Manage Menu on the new menu element. Choose what menu items to display under Which menu is displayed? . Hide the other menu from this breakpoint: Right-click the menu element that you want to hide. Select Hide . Want to improve accessibility? Open the Settings panel to add an accessible name to your menu. Accessible names are short titles (usually 1-3 words) that describe an element's function and content to assistive technologies. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix FAQ App: Adding and Setting Up the Wix FAQ App Add the Wix FAQ app to your site and create FAQ pages to give your visitors quick answers to common questions about your products or services. After you've added the FAQ app, you can customize it in your editor to match your site. Choose from a variety of FAQ layout styles, customize the text fonts and colors, and create new questions and categories. Step 1 | Add the Wix FAQ app to your site You can add the Wix FAQ app to your site from the Wix App Market and from your editor. Wix Editor Click Add Apps on the left side of the editor. Search for the FAQ app in the search bar. Click Add to Site . Studio Editor Click App Market on the left side of the editor. Search for the FAQ app in the search bar. Click Add to Site . Wix Harmony Editor Go to your editor . Click + Add at the top left of the editor. Click the Arrow icon to navigate to the Apps category. Click Wix App Market at the bottom left. Search for the Wix FAQ app, then select the app. Click Add to Site . Tip: Cut and paste the app to move it to another page on your site. Step 2 | Edit the display settings You can edit the display information that appears on your FAQ. Edit the FAQ's title and search bar text, choose the categories that are displayed, and select which social media share buttons are displayed. Wix Editor Click the FAQ app in your editor. Click Settings . Click the Display tab. Customize the following: Title and search: Customize your FAQ's title by choosing whether to show it and editing the title text. Show or hide the search bar and update the search bar text to help visitors find answers quickly. FAQs and categories: Choose whether to display only FAQs or also include the categories. Select which FAQs or specific categories you want to show. Expand behavior: Decide how visitors interact with your FAQs. Decide whether to allow only one answer to open at a time, keep the first answer open, and enable a slide-down effect for smoother transitions. Social sharing: Let visitors share FAQ content on social media by displaying social icons, and select which platforms to show, such as Facebook, X, LinkedIn, or a copy link option. Studio Editor Click the FAQ app in your editor. Click Settings . Click the Display tab. Customize the following: Title and search: Customize your FAQ's title by choosing whether to show it and editing the title text. Show or hide the search bar and update the search bar text to help visitors find answers quickly. FAQs and categories: Choose whether to display only FAQs or also include the categories. Select which FAQs or specific categories you want to show. Expand behavior: Decide how visitors interact with your FAQs. Decide whether to allow only one answer to open at a time, keep the first answer open, and enable a slide-down effect for smoother transitions. Social sharing: Let visitors share FAQ content on social media by displaying social icons, and select which platforms to show, such as Facebook, X, LinkedIn, or a copy link option. Wix Harmony Editor Click the FAQ app in your editor. Click the Display Elements icon on the action bar. Select the checkboxes next to the relevant items, e.g., title, search bar, categories bar and social icons. Click the Settings icon on the action bar. Select which FAQs to display under Which FAQs are displayed? . Choose to display all FAQs or selected categories only. Step 3 | Change the layout You can customize how the FAQ app looks by customizing its layout. Customize the app's height, text direction, and spacing and padding. Wix Editor Click the FAQ app in your editor. Click Settings . Click the Layout tab. Customize the following settings: Choose a layout: Choose to display FAQs in a form of an accordion, list or have it numbered. Category placement: Choose whether your categories appear above or next to your FAQs. Tip: This option only appears if you choose to display categories (see the Display tab). Text direction: Choose if the layout runs left to right, or right to left. Spacing and padding: Adjust the spacing between rows and columns and set the top, bottom and side padding to control the FAQ layout’s appearance. Studio Editor Click the FAQ app in your editor. Click Settings . Click the Layout tab. Customize the following settings: Choose a layout: Choose to display FAQs in a form of an accordion, list or have it numbered. Category placement: Choose whether your categories appear above or next to your FAQs. Tip: This option only appears if you choose to display categories (see the Display tab). Text direction: Choose if the layout runs left to right, or right to left. Spacing and padding: Adjust the spacing between rows and columns and set the top, bottom and side padding to control the FAQ layout’s appearance. Wix Harmony Editor Click the FAQ app in your editor. Click Explore Designs on the action bar and select a new preset. (Optional) Click the Settings icon on the action bar and customize the following: Expand Behavior : Open one answer at a time: Enable the toggle to decide whether your site visitors can open only one answer at a time or multiple answers at once. Keep the first answer open: Enable the toggle to keep the first question expanded when the page loads so visitors immediately see an example answer. Enable slide-down effect: Enable the toggle to apply a slide-down transition effect when visitors click on a question. Text direction: Choose the direction for your text: Left to right or Right to left . Spacing and padding: Spacing between rows: Drag the slider or enter a value in pixels to set the space between each FAQ question and answer. Top and bottom padding: Drag the slider or enter a value in pixels to control the padding above the first question and below the last question in the FAQ. Side padding: Drag the slider or enter a value in pixels to adjust the padding at the left and right edges of your FAQ. Note: Available customization options vary depending on the preset you choose. Step 4 | Customize the design The last step is to update the design of your FAQ to match your site. You can customize the color and style of your FAQ's titles and headers, the color of your FAQ's background, the color of your links, and your FAQ's icons and dividers. Wix Editor Click the FAQ app in your editor. Click Settings . Click the Design tab. Customize the following: Header and background: Customize the font and color for the title and categories, and select a color for the selected category. Adjust the background’s opacity and color to match your site’s style. Tip: The category and title design options only appear if you choose to display the category and title (see the Display tab). Questions and answers: Customize the font and color for questions, answers and answer links. Choose the expand icon for questions, and select a divider style with adjustable color and opacity for the FAQ area. Studio Editor Click the FAQ app in your editor. Click Settings . Click the Design tab. Customize the following: Header and background: Customize the font and color for the title and categories, and select a color for the selected category. Adjust the background’s opacity and color to match your site’s style. Questions and answers: Customize the font and color for questions, answers and answer links. Choose the expand icon for questions, and select a divider style with adjustable color and opacity for the FAQ area. Wix Harmony Editor Click the FAQ app in your editor. Click the Settings icon on the action bar. Click the Design tab. Customize the following: Header and background: Customize the font and color for the title and categories, and select a color for the selected category. Adjust the background’s opacity and color to match your site’s style. Questions and answers: Customize the font and color for questions, answers and answer links. Choose the expand icon for questions, and select a divider style with adjustable color and opacity for the FAQ area. FAQs Click a question below to learn more about adding and setting up the Wix FAQ app. Can I export or import a list of questions from a CSV file? No. Currently, it is not possible to export or import questions from a CSV file. Vote for this feature . Can site visitors submit their own questions? No. However, you can add a contact form below your FAQ, inviting visitors to reach out if their question wasn’t answered. Can I translate my FAQs? Yes, you can add Wix Multilingual to your site to help translate your FAQs. Can I restore a deleted question? No. Once a question or category is deleted from the FAQ app, it cannot be restored. You’ll need to re-add the content manually. If I delete the Wix FAQ app and add it again, will it show my previous content? Yes. For your convenience, if you delete the app and then add it back - it will be added with all of your previous content. Can I customize the Wix FAQ design settings for my Wix Studio site on mobile? Currently, you can customize the design settings for your Studio site on desktop only. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Privacy and GDPR Articles About Personally Identifiable Information (PII) As stated in our Terms of Use , it is the site owner’s responsibility to ensure that Wix services are permitted and abiding by local laws. Any information contained herein is not legal advice and you should not rely upon it as such. If you are uncertain about your responsibilities, it is always wise to get legal advice from an expert. Personally Identifiable Information (PII) is a term used to describe the types of data under legal protection in countries with privacy laws such as the General Data Protection Regulation ( GDPR ) and the California Consumer Privacy Act ( CCPA ). PII may be understood as any data that could potentially identify a specific individual, such as name, address, credit card number, and so on. Both in the GDPR and the CCPA, the definition of personal information is broad: All kinds of data may be regarded as PII. This means that there is no closed list of what can be considered as PII. The PII has to refer to a natural person, consumer, or, in California, a household. This means that the information should be somehow linked to a real individual / household. The natural person is identified or identifiable. This means that the information should be somehow linked to a specific person, or that the information could reasonably be linked to a specific person. Examples of PII include: name, address, email address, phone number, social security number, bank account details, credit card number...etc. If you decide to collect PII through your site, you have to treat this information accordingly. This varies between jurisdictions. We recommend you familiarize yourself with the regulations that apply to you and your site. In order to process PII correctly, we encourage you to mark PII fields accurately. Once you mark something as PII, we will work to comply with all relevant data protection regulations with regard to the treatment of PII. This is also true when you mark a certain group of data fields as PII - we will treat the whole group as PII. Accurate marking will indicate to us how we should store this data on your behalf. Learn more about your customer’s data . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Managing your business Business solutions & apps Wix Video: Changing Your Player Settings Customize the settings of your Wix Video player to make sure your videos display exactly how you want them to. Choose the best layout for your player and decide to play a channel of videos or just one video. Video quality (resolution) control for mobile iOS users The native iOS Safari player on mobile doesn't support viewers changing video quality. If you set up your player to allow viewers to control video quality, this will not be possible for mobile iOS users. Changing your player settings when playing a channel When you play a channel of videos in the Wix Video player, you can choose from several layouts. The type of layout you choose determines the settings you can customize. To change your player settings when playing a channel: Go to your editor . Click the Wix Video player. Click Settings . Note: Make sure Channel is selected on the Videos tab. Click the Layout tab and choose the layout you want to use. Click the Player tab. Customize your player settings. These will be different for each layout. Click below to view the settings for each layout: Classic Autoplay on load: Enable or disable automatic playback. What's on the video while playing?: Choose what you'd like to display: Video title: Show the video title while the video plays. Info icon: Show the Info icon while the video plays. Share icon: Show the Share icon while the video plays. What can viewers control?: Choose the controls you make available: Playback speed: Allow the viewer to play the video at a faster speed. Quality: Allow the viewer to choose a lower video quality to prevent lags if their internet connection is slow. When the video ends: Select what will happen when the video finishes: Show video cover , Open action cards or Play next video . Note: Click the Wix Video player in your Editor and then Manage Videos to create and manage action cards. Comments: Enable the comments toggles to Allow on uploaded videos or Allow during live stream . Compact Autoplay on load: Enable or disable automatic playback. Where should the video play?: Select to play In the frame or In expanded view . What's on the video while playing?: Choose what you'd like to display: Video title: Show the video title while the video plays. Info icon: Show the Info icon while the video plays. Share icon: Show the Share icon while the video plays. What can viewers control?: Choose the controls you make available: Playback speed: Allow the viewer to play the video at a faster speed. Quality: Allow the viewer to choose a lower video quality to prevent lags if their internet connection is slow. When the video ends: Select what will happen when the video finishes: Show video cover , Open action cards or Play next video . Note: Click the Wix Video player in your Editor and then Manage Videos to create and manage action cards. Comments: Enable the comments toggles to Allow on uploaded videos or Allow during live stream . Grid Where should the video play?: Select to play In the frame or In expanded view . What's on the video while playing?: Choose what you'd like to display: Channel title: Show the channel title while the video plays. Video info: Show the video info while the video plays. Share icon: Show the Share icon while the video plays. Sign in : Show a link to your sign-in page. If your viewers are paying for your content, they will have to sign in to access it. Thumbnails: Show thumbnails for other videos in the channel. What can viewers control?: Choose the controls you make available: Playback speed: Allow the viewer to play the video at a faster speed. Quality: Allow the viewer to choose a lower video quality to prevent lags if their internet connection is slow. When the video ends: Select what will happen when the video finishes: Show video cover , Open action cards or Play next video . Note: Click the Wix Video player in your Editor and then Manage Videos to create and manage action cards. Comments: Enable the comments toggles to Allow on uploaded videos or Allow during live stream . Sliders and strip What's on the video while playing?: Choose what you'd like to display: Channel title: Show the channel title while the video plays. Video info: Show the video info while the video plays. Share icon: Show the Share icon while the video plays. Sign in : Show a link to your sign-in page. If your viewers are paying for your content, they will have to sign in to access it. Thumbnails: Show thumbnails for other videos in the channel. What can viewers control?: Choose the controls you make available: Playback speed: Allow the viewer to play the video at a faster speed. Quality: Allow the viewer to choose a lower video quality to prevent lags if their internet connection is slow. When the video ends: Select what will happen when the video finishes: Show video cover , Open action cards or Play next video . Note: Click the Wix Video player in your Editor and then Manage Videos to create and manage action cards. Comments: Enable the comments toggles to Allow on uploaded videos or Allow during live stream . Changing your player settings when playing one video By default, Wix Video displays a channel of videos. You can choose to show only one video in the player and customize the settings of the player. To change your player settings when playing one video: Go to your editor . Click the Wix Video player. Click Settings . Note: Make sure Single video is selected on the Videos tab. Click the Layout tab and choose Compact or Strip as the the layout you want to use. Customize your player settings. These will be different for each layout. Click below to view the settings for each layout: Compact Autoplay on load: Enable or disable automatic playback. Where should the video play?: Select to play In the frame or In expanded view . What's on the video while playing?: Choose what you'd like to display: Video title: Show the video title while the video plays. Info icon: Show the Info icon while the video plays. Share icon: Show the Share icon while the video plays. What can viewers control?: Choose the controls you make available: Playback speed: Allow the viewer to play the video at a faster speed. Quality: Allow the viewer to choose a lower video quality to prevent lags if their internet connection is slow. Comments: Enable the comments toggles to Allow on uploaded videos or Allow during live stream . Strip What's on the video while playing?: Choose what you'd like to display: Video info: Show the video info while the video plays. Share icon: Show the Share icon while the video plays. Sign in : Show a link to your sign-in page. If your viewers are paying for your content, they will have to sign in to access it. What can viewers control?: Choose the controls you make available: Playback speed: Allow the viewer to play the video at a faster speed. Quality: Allow the viewer to choose a lower video quality to prevent lags if their internet connection is slow. Comments: Enable the comments toggles to Allow on uploaded videos or Allow during live stream . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Need more help? About Wix Wix Site Hosting Wix offers a comprehensive solution for hosting your website, ensuring it's secure, reliable, and easy to manage. With Wix, you don't need to worry about the complexities of web hosting; we handle it all for you. This allows you to focus on creating and growing your site. We offer free and secure hosting for every Wix website. All you have to do is create your site . This includes 500MB of storage and 500MB bandwidth. Your site comes with a free domain which looks like this: username.wixsite.com/stunning To get your own custom domain or connect one you already own, upgrade your site with a plan . Having your own custom domain makes it easier to find you online and increase your credibility. By purchasing a plan, you can replace your free Wix domain with a custom domain name, like this: www . mystunningwebsite.com Learn more about Wix's free web hosting . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Advanced features CMS CMS: About Validation Settings for Input Elements Wix's Content Management System (CMS) allows you to create custom forms with input elements that submit to your collection. Using the validation settings in your input elements helps ensure that the data you collect from visitors meets your specific requirements. You can also set validations for the collection fields that store the submitted input values. Using validation settings for input elements in your Wix CMS ensures that the data collected is accurate, complete, and meets your specific requirements. This improves the overall quality of your data and enhances the user experience on your site. Ensure data integrity with required fields Most input elements can be set as "Required." When an input element is required, the form will not submit if the field is empty. This prevents incomplete submissions and ensures that all necessary information is collected. If you set the connected collection field to "Required," users will see an error message if they attempt to submit the form with empty values. Note that switches do not have a "Required" option, but checkboxes do. Control the type of information collected You can configure text input elements to accept specific types of information, such as text, numbers, or email addresses. Each type performs a specific validation to ensure that the entered value matches the required format. Text Input Type Validation Additional Validations Text None Limit length, pattern Password None Limit length, pattern Number Value is a number Maximum value, minimum value, pattern Email Value is an email address Pattern URL Value is a URL that starts with "http" or "https" Pattern Phone Number Value is a phone number Pattern Limit the length of input values You can add character limits for input elements that are set to collect text. This ensures that the form does not submit if the entered value exceeds the specified length. This is useful for fields like usernames or descriptions where you want to control the amount of text entered. Set maximum and minimum values for numbers For input elements that collect numbers, you can specify the maximum and minimum values they can submit. This ensures that the submitted number falls within the acceptable range you define, preventing invalid data entries. Validate patterns with regular expressions Some input elements allow for additional pattern validation using regular expressions. For example, you can enforce a specific format for usernames using a regular expression like ^[a-zA-Z0-9_]{5,20}$ . This ensures that the username consists of 5 to 20 alphanumeric characters or underscores. The following is a regular expression you could add to your input element so that it only accepts valid usernames: ^[a-zA-Z0-9_]{5,20}$ In this expression, the ^ and $ represent the beginning and end of the string, respectively. Inside of those symbols are two sections, one enclosed in square brackets [] and the other in curly brackets {} . The section enclosed in square brackets [a-zA-Z0-9_] matches lowercase letters a-z , uppercase letters A-Z , numbers 0-9 , or underscores _ . The section enclosed in curly brackets {5,20} means you want between 5 and 20 characters that match the section that immediately preceded it, namely [a-zA-Z0-9_] . Restrict dates and times visitors can select Date picker input elements allow you to control which dates users can select. You can restrict users from choosing past dates, future dates, or specific days of the week, such as weekends. Additionally, you can choose from four different date formats: MM/DD/YYYY , DD/MM/YYYY , YYYY/MM/DD or YYYY/M/D ). Time picker input elements let you define the available and unavailable hours users can select. You can choose between a 12-hour or a 24-hour time format and set the time increments in which users can select. FAQs Click below for answers to common questions about the validation settings in input elements. Do all input elements have their own validation settings? No, not all input elements support validations. However, you can add validations to fields in your collection to make them required fields, limit character count, accept specific values only, or set default values. How do field validations apply to collection content? Input elements and collection fields have their own separate validation settings. Both types of validations work independently. One does not override the other in case there is a mismatch in validations between the input element and the collection field it connects to. Input elements have their own validation settings that apply to the specific element. They control what the user can submit through the input element. Click the relevant element and select Settings to access the element's validations. Collection fields have their own validations you can set differently for each field. They control what kind of data can be saved in the relevant collection field by checking to ensure the values match the validations. Field validations apply to both the content submitted by visitors and the content edited by you or your team. If a required field is left blank, users will see an error message. What happens if I disable the table layout in my collection? Disabling the table layout in your collection prevents the automatic saving of items with blank required fields. This ensures that all required fields are filled out before saving. In the list and gallery layouts, if you try to save an item without filling in a required field, you are prevented from saving. Instead, a warning message lets you know which fields need values before you can save them. Can I set default values for fields? Yes, you can set default values that automatically populate when new items are added. This helps prevent empty fields and ensures commonly used values are included. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Building an accessible site Advanced accessibility features Accessibility: Videos and Animation Not Playing on Live Site You or your visitors may notice that elements that contain motion (such as animation effects and transparent videos) do not play on both the mobile and desktop versions of your live site. This can be due to settings in the operating system that you or your visitor are using. There are two settings that prevent animation and videos from playing on a live site: Reduced Motion, and Best Performance. Reduced Motion The Reduced Motion feature stops animations and videos from playing in the browser. Reduced Motion is an accessibility feature, which means its primary use is to allow visitors with disabilities and certain conditions (e.g. motion sickness) to visit your site. Reduced Motion is available on most operating systems. You and your visitors can deactivate the feature from your device in order to see the full range of effects, motion, and animation on your site. Select the relevant device from the list below to learn how to turn off Reduced Motion. iPhone and iPad Mac OS Windows OS Android Note: Reduced Motion is also automatically enabled for some mobile devices in low battery / power saving mode. Performance options Your visitors can change a setting on their computer to improve your site's performance. The Adjust for best performance setting, available on devices with a Windows operating system, lets you choose what to do with visual effects, like animated elements and videos. According to their preferences, visitors can choose whether to enable or disable any visual effects on their browser. To change performance settings: Enter "Performance" into the Windows search box. Select Adjust the appearance and performance of Windows . Select the Visual Effects tab. Choose an option from the list below: Let Windows choose what's best for my computer: Windows changes your device's performance settings based on your device's capabilities. Adjust for best appearance: All advanced visual effects and settings are enabled and play on your device (including animation and videos). Adjust for best performance: All advanced visual effects and settings are disabled and do not play on your device. Custom: Manually adjust the settings to enable and disable the features you want. Note: In order for visitors to see animations and videos play on your live site, they should select the Adjust for best appearance option. This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit

< Back Studio, Partners & Enterprise Wix Studio Studio Editor: Adding a Custom Element Enhance your client's site with your own elements. You can add any Javascript component by linking a custom element to a server URL or a code file. If needed, you can set more attributes directly from the editor. Before you begin: Make sure your client's site has a connected domain and no Wix ads. What are custom elements? Custom elements let you use your own HTML tags. These elements work across all supported browsers, and can be used with any JavaScript ES6 library or framework that works with HTML 5. When embedding a custom element, there are some requirements to keep in mind: Your Javascript file must be hosted with Wix using Velo (recommended), or your own external or local server. Your code must contain HTTPS, not HTTP, or it will not be displayed on your live site. Your code must be up to date and HTML5 compatible. Most browsers don't display pages and scripts properly if they were written using older versions of JS or HTML. All relevant design settings and complex functionalities must be stored within the main JS code, for example the CSS and other JS files. If these settings are stored separately, it means they won't function on your site. Tips: You can use custom elements from third-party sources, just make sure to update the Tag Name in Properties when adding the custom element to your page. The performance of your custom element depends on its implementation. Adding and setting up the custom element Add as many custom elements as you need. After dragging a custom element to your page, define its source (server URL or a Velo file) and give it a tag name so you recognize it easily in the page registry. To add and set up a custom element: Click Add Elements on the left side of the editor. Click Embed & Social . Click Custom Element . Click the Add icon next to Custom Element . Add your script file: Select the custom element. Click Choose Source . Select how you want to add your custom element: Server URL: Enter the file URL, including the file name. Velo file: Select one of your Velo files. Enter a Tag Name for your element. Note: The tag name should be at least two words long, separated by a dash (e.g. big-weather-widget). (Optional) Adjust the element's size, docking and alignment from the Inspector panel. Notes: For security reasons, the custom element is rendered inside an iFrame in the editor and in preview mode. This might affect the layout of the component. Go to your published site to see how it looks live . You can define your element's SEO settings using Velo API. Setting the custom element's attributes Make further adjustments to your element's properties and behavior by setting attributes. The Element Attributes panel lets you add, edit and remove attributes directly from the editor, without having to access the actual code. Important: The code for your custom element must acknowledge and handle the defined attributes. Otherwise, they won't function properly. To set the custom element's attributes: Select the custom element. Click Set Attributes . Click New Attribute . Enter a name for the attribute (e.g. "rotation", "width"). Enter the value for the attribute (it can be any relevant string). Click Set . Looking for more advanced information? Learn how to use custom elements with Velo by Wix. For specific questions and troubleshooting, check out our custom element FAQs . This article is credited to the Wix team - https://support.wix.com/ and we thank them for that! Previous Next Need An AI Run Website? Contact Us Today! Submit