Disputes with a Wix Professional
Disputes with a Wix Professional
You may encounter issues while working with a Wix Professional. It is important that you and your professional both set guidelines and expectations for the job being done and fully communicate with one another.
Important:
Wix provides the web platform for the Wix Marketplace and the list of Wix Professionals. This means it's up to you and the Wix Professional you hire to decide the costs and terms of your agreement. The Wix Marketplace is not liable for any transaction or communication between you and the Wix Professional you're working with. View the full Wix Marketplace Terms of Use.
Reporting a Wix Professional
If you're facing an issue with a Wix Professional that you can't resolve, you can report them directly to Wix. You can only submit a report if you have an open project with the professional. Once you submit your report, our team will review it and take appropriate action.
Before you begin:
Make sure you're logged into your Wix account before reporting the professional.
To report a professional:
Hover over the relevant project and click the More Actions icon
on the right, then choose Report this professional.
Enter the following details:
Type of issue: Select the relevant issue you're experiencing with the professional.
Describe the issue: Provide more information about the challenges you're facing.
Click Submit Report.
FAQs
Click a question below to learn more.
I'm having issues with my Wix Professional. What should I do?
Reach out to your Wix Professional and try to figure things out together. Try to see if there was a miscommunication and explain how the work completed didn’t meet your expectations.
View all project requests you've submitted to the Wix Marketplace to locate and contact your Wix Professional. Learn more about managing submitted project requests.
What can I do if my Wix Professional doesn't respond to me?
While disputes must be resolved directly between you and the Wix Professional, we're here to help.
If a Wix Professional isn't responding to you, you can report them from your projects page and select Communication issue as the reason. Be sure to include any details you’d like us to know about your experience with this professional. Our team will investigate the professional’s behavior in the Wix Marketplace and take appropriate action.
How can I get a refund from a Wix Professional?
If you'd like a refund for any payments you've made to a Wix Professional, you need to discuss it directly with them. Once paid, the funds are deposited into the Wix Professional's bank account. The Wix Marketplace is not liable for any transaction between you and the professional you're working with.
If you're unable to resolve a refund-related issue with the professional, you can report them from your projects page and select Transactional issue as the reason. Be sure to include any details you'd like us to know.
Can I cancel a request to hire a Wix Professional?
Yes, you can cancel a request to hire a Wix Professional if the project is still in progress or if you've just sent a request. We'll notify your matches that this project is no longer available. Once a project is marked as completed, you won't be able to cancel it.
To cancel a request:
Hover over the relevant project and click the More Actions icon
on the right. Then choose Cancel Request.
Select a reason for canceling the request.
Click Cancel Project to confirm.
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