Troubleshooting Pending PayPal Payments

Payments made through PayPal may have a Pending status. This is shown in the Payments page in your site's dashboard.

In many cases, the payment will show as pending because PayPal has not yet processed the payment. Processing can take up to 24 hours.

If, after 24 hours, you still see a Pending status on your PayPal payment, you can follow the troubleshooting steps below in order to understand or remedy the reason for that status.

Depending on whether you use PayPal with Wix Payments or PayPal as a third-party payment provider, choose the relevant steps for you.

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Troubleshooting pending payments for:

PayPal with Wix Payments

Check the PayPal pending reason in your Payments page

To learn the reason of a pending status:

1. Go to Payments in your site's dashboard.

2. Click on the PayPal payment to view more details.

   

Check that you finished onboarding to Wix Payments

Go to the Accept Payments page and check if both your Checkout and Payouts show an active status.

If not, then make sure your complete your Wix Payments account set-up and wait for your account to be verified successfully.

PayPal as a third-party payment provider

Check the PayPal pending reason in your Payments page

To learn the reason of a pending status:

1. Go to Payments in your site's dashboard.

2. Click on the PayPal payment to view more details.

   

Check that you have a PayPal Business account

In order to accept PayPal payments through your Wix site, you need a PayPal Business account.

Log in to your PayPal dashboard to confirm if you have a Business account.

If you do not have a PayPal Business account, you can change your account type to accept payments through Wix.

Make sure Advanced Features are enabled

For some types of payments, such as recurring payments, you need to have Advanced Features enabled in your PayPal account.

To enable Advanced Features:

1. Go to Accept Payments in your site's dashboard.

2. Click Enable Advanced Options under PayPal.

   

3. Click Grant Permission.

Note: If you don't see the option to enable Advanced Features, contact Wix Customer Care.

Confirm your email address / account with PayPal

PayPal automatically sends an email to confirm the address you've provided when setting up your account. If you haven't received this email, or are unsure whether you've already confirmed, go to PayPal to confirm your email address.

Note: If you have misspelled or added an incorrect email, you need to confirm the correct email with PayPal and reconnect your account to Wix.

Tip: You can get a clue of which email address you've used in the Accept Payments page. A partially visible email can be seen under PayPal once the provider is connected.

Make sure the purchase amount meets the minimum payment threshold

Some payment providers have a minimum payment threshold (e.g. $1.01). Payments below this amount will not be processed.

• For PayPal in the US, the threshold is $1

• For PayPal in the UK, the threshold is £1

This article is credited to the Wix team - https://support.wix.com/ and we thank them for that!