Wix Studio FAQs: Using the Workspace

The Wix Studio workspace is a business management tool designed for agencies and enterprises.

In your workspace, you can manage sites, clients, reusable assets, and subscriptions, as well as track Customer Care tickets (including those opened by teammates). You can also name your workspace, create new ones, and join other workspaces as a collaborator.

For Wix Partners, the workspace includes Partner Program benefits like earning points, tracking revenue share earnings, and accessing the Wix Marketplace (if eligible).

When you switch to Wix Studio, you'll land in a new account-level workspace.

To create an additional workspace:

1. Click the Workspaces drop-down at the top of Wix Studio.

2. Click Create a workspace.

3. Enter your workspace details:

   • Workspace name: Add a name to help teammates identify the workspace.

   • Workspace logo: Upload a logo for the workspace.

4. Click Create a workspace.

The Wix Studio workspace replaces your current dashboard, consolidating all workflows into one central hub. If you collaborate with multiple agencies, switch between workspaces using the Workspaces dropdown.

With the new workspace, you can:

• View client sites and project assets.

• Manage teams, roles, and permissions.

• Track subscriptions and domains.

• Send analytics reports.

• Access customer care history.

You can belong to up to 50 workspaces with no limit on the number of sites you can create within each workspace.

Currently, transferring sites between workspaces isn’t possible. However, you can transfer sites between accounts.

Yes, the Sites tab lets you perform bulk actions, such as exporting items or moving them to folders or trash.

All Wix updates appear in the Wix Studio workspace. Check the Notifications icon

in the top right for alerts. Click the News Center icon

to explore updates categorized as general updates, betas, and new releases.

Switching back to the regular Wix experience disables all Wix Studio features. Wix Partners will also leave the Partner Program and lose access to exclusive benefits, features, and points. Learn more about leaving Wix Studio.

Yes, you can join multiple teams in Wix Studio. Each team has its own workspace. Use the Workspace dropdown in the top bar to view and switch between your workspaces as needed.

A teammate is anyone added to a team's workspace, typically colleagues working with you on client projects. There is no limit to the number of teammates in a workspace.

Yes, the Customer Care Tickets tab in the Wix Studio workspace lets you view and track your agency's tickets. Use the history log to browse and find solutions to previous issues. This feature is also accessible via the Wix Studio app.

An external site collaborator is anyone outside your team’s workspace invited to contribute to a site, such as a client.

We’ve enhanced the client handover process to streamline transitions, whether transferring site ownership or adjusting roles and permissions.

Create a personalized resource kit tailored to your client's needs with Wix Studio guides or your own resources (e.g., videos and images), along with your company logo and contact details.

Use the Client Kit tab to compile your materials and invite your client. The invitation will guide them directly to their site dashboard, complete with the resources you’ve prepared.

Wix Studio offers various client-focused tools, including:

• Client Feedback: Share the latest version of your client’s site and gather direct feedback. Clients can comment on specific areas, making their input clear and actionable. Review, respond to, and resolve comments—all while working on their site.

• Client Kit: Add a tailored resource kit to your client’s dashboard to support them in using the platform or ease post-handover transitions. Include videos, documents, or Wix Studio guides to meet their specific needs.

• Client Reports: Send monthly automated reports with detailed analytics on site performance. These reports help clients stay on track and create opportunities for you to upsell your services.

Yes, you can sell custom templates on your own site, other platforms, or directly to clients. Wix Partners can also sell Studio templates in the Wix Marketplace.

When transferring a website, you can select which subscriptions you want to transfer to the new site owner.