Troubleshooting Rich Results Eligibility Issues
You can use Google's Rich Results test tool to check if a specific page on your site is optimized for rich results. The test checks if Google can access your page, see the rich result code, and confirm the validity of the rich result code.
Sometimes, you may see an error that tells you your page is not eligible for rich results. Try the steps below if a rich result you expect to see does not appear in the report.
Step 1 | Check that the rich result type is supported
Not all rich result types are supported by Google. You can check the list of supported rich result types to see if it's currently supported in the report.
Step 2 | Make sure the page is indexed
Rich results can only be shown for pages that can be crawled and indexed. The pages on your site might not be crawled for various reasons. For example, very large sites can have a significant difference between the number of pages with structured data on them and the number of rich results actually shown in the report.
If you see a sharp drop in the number of rich results on your site, see if you can find a corresponding dip in your indexed pages.
You can use the URL Inspection tool to check if a page is indexed and if Google can access it. Test the live version of the page as well to confirm that Google can access it.
Step 3 | Ask Google to recrawl your pages
It can take some time for Google to crawl new or updated pages. If you've recently added new pages or made updates to your site, you can ask Google to recrawl your URLs.
Note:
It can take up to a week for Google to index your pages after you submit a request.
Step 4 | Make sure Google can access your page
Google can only create rich results for pages it can access. For example, if you have a password protected page on your site, Google won't be able to create rich results for it.
You can use the URL Inspection tool to check whether Google can access your page.
Step 5 | Make sure your structured data markup is valid
If your page's markup is invalid, Google may not be able to recognize it as a rich result.
If the test can find your markup but it can't parse it, it should appear in the Unparsable structured data report.
Step 6 | Check that rich results are supported for your location
Certain rich result types might not be supported for your location yet. Check the features guides section of Google's structured data documentation to see if your location is supported.
Still need help?
What information should I include if I need to reach out for assistance?
For us to best assist you, it helps to have the following information ready:
The name or URL of your Wix site
The name and version of the web browser you're using
The name and version of your computer's operating system
A screenshot of your console view (see below for steps)
How do I take a screenshot of my console view?
Open an incognito window in Google Chrome (Ctrl + Shift + N).
Sign in to Wix and open your editor.
Go to the area where you noticed the issue and try to repeat the steps.
Press Ctrl + Shift + J (PC) or Cmd + Option + J (Mac) to open the Console.
Tip: If the shortcut doesn’t work, right-click the page and select Inspect.
Click the Console tab at the top, then press F5 to refresh the page.
Take a screenshot of this tab.