Managing Reviews in Google Business Profile
When your business is verified on Google, you can respond to your customer reviews. Your responses will be visible directly below the review, labelled "Response from the owner." You can see and edit reviews in Wix and on Google Maps, and potential customers can also see your responses.
Managing Google Reviews
You can reply to Google reviews, edit your reviews if you make a mistake or wish to add more information, or delete your reply if you need to start over.
To manage your reviews:
Go to Google Business Profile in your site's dashboard.
Click Manage Reviews on the relevant business location.
Choose an action below:
Reply to a review:
Click Reply on the review.
Type your reply, then click Post Reply.
Edit a reply:
Click Edit under the reply.
Edit your reply, then click Save Changes.
Delete a reply:
Click Delete under the reply.
Click Delete.
Reporting Inappropriate Google Reviews
Google filters and removes spam reviews to make sure reviews are appropriate and authentic. This is to make sure that reviews accurately represent the business in question.
Learn more about flagging and fixing inappropriate reviews on Google.