Wix Technical Assistant
If you're experiencing issues with your live site or editor, solve them with our interactive troubleshooter below.
Troubleshooting technical issues manually
You can also follow the steps below to resolve technical issues manually:
1. Try incognito mode
Try opening your site in incognito mode. If you are not experiencing issues in incognito mode then you're likely experiencing a local issue. Continue with the steps below.
2. Clear your cache
Local issues can often be resolved by clearing your browser's cache. If the issue is not resolved, try disabling your browser's add-ons and extensions (see below).
3. Disable add-ons and extensions
Local issues can also be caused by extensions or add-ons (including those installed by security programs).
To disable your Google Chrome extensions:
Open Google Chrome.
Click the More icon
.
Select More tools and click Extensions.
Deselect the Enabled checkbox.
To disable your Firefox extensions:
Open Firefox.
Click the Menu icon
.
Select Add-ons.
Select the Extensions or Appearance panel.
Select an add-on and click Disable.
Click Restart now (your tabs will be saved and restored after the restart).
To disable your Edge extensions:
Open Edge.
Click the More icon.
Select Extensions.
Right-click an extension and select Turn Off.
To disable your Safari extensions:
Open Safari.
Click the Safari menu and select Preferences.
Click Extensions.
Select an extension and deselect the Enable checkbox.
4. Check your browser's version
Go to whatismybrowser.com to make sure you are using the latest browser version. If your browser is not up to date, we recommend installing the latest browser version. View Wix's supported browsers.
5. Try using another browser
To establish if this is a browser related issue, please try opening your site using a different supported browser.
Note: If using a different browser resolves the issue, contact us for help troubleshooting the problematic browser. Make sure to send us the name and version of the supported browser you're having trouble with.
6. Disable custom code
Adding third-party custom code can have unexpected results that affect your site's performance. If you've added custom code snippets, try disabling them to see if it fixes the problem.
To disable third-party code:
Go to Settings in your site's dashboard.
Click the Custom Code tab under Advanced Settings.
Disable the toggle(s)
next to each custom code snippet you've added.
Reload your site or editor to see if the issue is resolved.
Important: Wix does not provide support for technical difficulties associated with third-party code snippets. If you are experiencing an issue with your code snippet, please contact the provider directly. Learn more about embedding custom code snippets.
7. Disable antivirus software
Temporarily disable your antivirus software (it may be interfering with your ability to load certain websites) and then reload the site.
8. Try a different network connection
Please connect to a different Wi-Fi network. If you don't have access to a different network, you can create a Wi-Fi hotspot with your mobile phone to troubleshoot live site issues.
Note: Using a Wi-Fi hotspot is not recommended for troubleshooting Wix or Studio editor issues.
Some public institutions restrict access to certain URLs, including the Wix servers. This includes schools, universities, public libraries, government facilities, and more.
If using a different network resolves the issue, we recommend that you:
Contact your IT department (if possible) to see if they can whitelist Wix.
If you're not on a restricted network, let us know which internet provider you're having issues with and we will try to assist.