Unable to Open the Wix Editor
Usually, if your editor is not loading, the issue is local - specific to your computer, browser, or internet connection. Use the Wix Technical Assistant to troubleshoot these issues to get your editor loading again.
Still need help?
What information should I include if I need to reach out for assistance?
For us to best assist you, it helps to have the following information ready:
The name or URL of your Wix site
The name and version of the web browser you're using
The name and version of your computer's operating system
A screenshot of your console view (see below for steps)
How do I take a screenshot of my console view?
Open an incognito window in Google Chrome (Ctrl + Shift + N).
Sign in to Wix and open your editor.
Go to the area where you noticed the issue and try to repeat the steps.
Press Ctrl + Shift + J (PC) or Cmd + Option + J (Mac) to open the Console.
Tip: If the shortcut doesn’t work, right-click the page and select Inspect.
Click the Console tab at the top, then press F5 to refresh the page.
Take a screenshot of this tab.
Need help taking a screenshot?
Follow our guide on how to take a screenshot and attach it.