Performing a Ping Test

If you are having difficulties viewing your live site, Wix Customer Care may recommend that you perform a ping test. This allows us to see where exactly the connection problem occurs.

Choose your operating system and follow the steps below.

Windows

1. Right-click the Start menu and select Run.

2. Type cmd, and then click OK.

1. Enter your domain:

   • If you have a domain connected to your site: Type ping www.domain.com (replace domain.com with your own domain name).

   • If you have a free site: Type ping site-url-prefix.wixsite.com (replace site-url-prefix with your Site URL prefix, located in your account settings).

2. Press Enter.

3. Take a screenshot of the information.

4. Send your screenshot to Wix Customer Care.

Mac

1. Open the Terminal:

   1. Press Cmd + Space to launch Spotlight.

   2. Type Terminal and select Terminal from the search results.

1. Enter the URL of your site in the Terminal:

   • (If you connected a domain to your site) Type ping www.url.com (replacing "url.com" with your domain name).

   • (If you have a free site) Type ping site-url-prefix.wixsite.com (replace "site-url-prefix" with your Site URL prefix, located in your account settings).

2. Press Enter on your keyboard.

3. Take a screenshot of the information.

4. Send your screenshot to Wix Customer Care.

Note:

Network Utility on Mac has been deprecated so you must use the Terminal to run ping tests.