Clients Not Redirected Back to the Site After Buying a Plan With Xendit or Hitpay When Booking

Issue: When a client books a session and buys a pricing plan in the same checkout using Xendit or HitPay, they may not be sent back to the site after paying. The plan purchase may not finish, so the plan isn't applied to the session and the booking isn't confirmed.

Who's affected: Sites with both Wix Bookings and Wix Pricing Plans that accept payments through Xendit or HitPay.

What site owners can do if a client says they paid but have no booking:

1. Check your Xendit or HitPay account to confirm the payment went through.

2. In your dashboard, go to Pricing Plans → Subscriptions (or the client's contact card) and check whether the plan shows as active for that client.

3. Go to Sales → Orders and look for the client's order. If it hasn't completed, the payment wasn't recorded.

4. If the plan is active, book the session for the client manually from the Booking Calendar and choose their plan as the payment method.

5. If the plan isn't active but the payment went through, contact Wix Customer Care and include the client's details, the order number and the payment reference from Xendit or HitPay.