Troubleshooting Virus, Malware, and Phishing Warnings
Virus, malware, and phishing warnings can appear on Wix websites for a number of different reasons. Typically, these warnings are incorrect identifications; or what is called a “false positive”.
A false positive occurs when a security system, such as antivirus software, mistakenly identifies something as a threat, though it is actually safe.
Click an issue below to find out how to resolve it:
Misconfigured DNS records
When DNS records are not set up correctly, they might trigger alerts that incorrectly flag a site as potentially harmful.
To ensure that your DNS records are properly configured, visit the Wix Domain Assistant.
Once your DNS configurations are corrected, the false positive warnings should be resolved.
Note: Allow 48hrs for your updated DNS records to propagate.
Domain propagation
If you recently updated your domain’s DNS records, then your domain may be in a propagation period. This can take up to 48 hours to complete.
During this time, your site may not be accessible from all devices, or may appear as insecure. As soon as propagation is complete, your site will be accessible and secure worldwide.
Domain reputation
Sometimes a domain is used to distribute malware or for phishing attacks, then later it becomes available again for anyone to purchase and register.
You can use the following publicly available tools in order to check the reputation of your domain and website:
If any vendors from VirusTotal or Google report your site as malicious, you can report these false positives directly to the respective vendors. Once the detections are lifted, your website will load as expected.
You can report false positives by visiting Virus Total False Positive Contacts.
Incorrect AV software detection
Antivirus programs have a fairly broad set of criteria for deciding whether or not a file or site is safe, and no antivirus program is 100% immune to false positives.
In order to resolve the false positive warning you are encountering, please go to the Settings within your antivirus software and add your website, including Wix.com, to the whitelist (allow list). To do so:
Type "add website to whitelist (antivirus software provider name)" into your search engine.
Click the support page for your antivirus software provider and follow the given instructions.
Strict network security measures
Public and private networks often implement specific security protocols to protect sensitive information and maintain the integrity of their systems. As a result, access to certain URLs - including Wix servers and sites - may be restricted.
While these measures are designed to prevent potential risks, they can sometimes inadvertently block or flag legitimate, trusted websites as the system prioritizes caution.
In order to resolve the false positive warning or block you are encountering, we advise contacting the relevant IT department at your location to see if they can whitelist your website, including Wix.com.
Wix’s dedicated security team actively scans our platform and infrastructure for security threats on a regular basis. This is complemented by 24/7 monitoring to detect vulnerabilities and misconfigurations. You can trust that we are taking every necessary measure to maintain a secure and safe environment for you.
For additional website security information, see our Wix Security Measures Overview
If, after troubleshooting using the steps above, you still encounter security issues, contact the Wix security team and we'll be happy to assist you.