Wix Smart Chat: Moving from Wix Chat to Wix Smart Chat

• Answer questions 24/7 using your site content: The AI automatically replies to visitor questions based on your site pages and content, so questions about your products, services, or policies are handled even when you are not available.

• Shape what the AI knows with training rules: Teach the AI your business policies and internal knowledge, and decide which topics it can and cannot answer.

• Exclude sensitive or outdated pages: Choose which pages the AI should ignore, so it does not use content that is not relevant or should not be shared.

• See what the AI is using: Use the AI Data Coverage page to see exactly which site content is included in the AI’s knowledge.

• Test and improve answers: Test the AI in your dashboard before going live, and give feedback on individual answers to improve them over time.

• Match your brand voice: Set the AI’s identity and style, so its tone and persona fit your brand.

• Use free AI conversations: Get a free quota of AI conversations so you can try AI chat before upgrading.

• Choose who answers and when: Decide for each time slot if AI, manual chat, or both handle conversations, so you can mix automated help with personal support.

• Hide the widget when you are offline: Completely hide the chat widget when you are unavailable, instead of only showing an offline message.

Learn more about availability modes.

• Guide visitors with quick topics: Show suggested questions that help visitors start a conversation with the AI.

• Use page overviews for better answers: Display a short summary for the page the visitor is on, so the AI can give more relevant, page‑specific answers.

• Show who is replying: Use separate avatars for AI and manual chat, so visitors can see when they are talking to AI and when they are talking to a person.

• Control when chat opens: Set auto‑open behavior so the chat opens automatically on certain pages or in specific situations.

• Answer in visitors’ languages: Let the AI reply in the language the visitor uses, based on the content it has learned.

• Suggest the right product or service: Let the AI identify what visitors need and suggest relevant products, services, or pages.

Learn more about Wix Smart Chat settings.

• Track AI and manual chat performance: See stats for both AI and manual chat conversations so you can understand engagement and response quality.

• Learn from visitor needs: Get insights from conversation trends that highlight what visitors ask for most, so you can improve your site and your business.

It is possible to have both apps on the same site, but it is not recommended. Having two chat widgets can confuse visitors, and the same messages may appear in both chats.

For a better experience, you should choose one chat solution. As Wix Chat will no longer be updated, we recommend removing Wix Chat and using Wix Smart Chat instead.

Both apps are free to install. Wix Chat does not include AI features, so it is free to use for live chat with your site visitors.

Wix Smart Chat supports both AI chat and live chat:

• AI chat uses a quota of AI conversations. You get a free amount of AI conversations, and upgraded plans include a higher quota.

• Manual (live) chat in Wix Smart Chat is free to use. If you use only manual chat and do not use the AI features, you do not need to upgrade your plan.

Yes. When you switch from Wix Chat to Wix Smart Chat, your existing chat conversations and history remain accessible in your Wix Inbox.

You need to set up your chat again in Wix Smart Chat, including your settings and design. Before switching, review your current setup so you can easily recreate the settings you like in Wix Smart Chat.

Yes. Wix Smart Chat works on mobile devices, just as Wix Chat does. You can chat with visitors on the go, while managing and updating your chat settings from your site’s dashboard.

Wix Chat will no longer be available in the Add panel or in the Wix App Market. However, if you previously had Wix Chat on your site, you could restore it by going to your site history and choosing a version of your site where Wix Chat was installed.