Managing your business

Managing your customers

Wix Messaging: Sending Messages via Wix Messaging vs. Wix Business Phone Number

Wix offers the option of communicating with your customers via messages through Wix Messaging or Business Phone Number. Learn about the difference between the two products to determine which is most suitable for your operations.

Important:

You need to upgrade your site to start using it Wix Messaging.
Business Phone Number is only available to Wix users in the U.S. and Canada. You need to purchase a business number to use Business Phone Number.

About Wix Messaging and Business Phone Number

Wix offers 2 products that you can use to send messages to your customers:

Wix Messaging automatically sends pre-installed messages. For example, it sends reminders to your Wix Bookings customers, confirmation messages to your Wix Table Reservations customers, or order updates to your Wix Restaurants Orders (New) customers.
Wix Business Phone Number can be used for both phone calls and messages. The messages that you send are composed and sent by you.

With both Wix Messaging and Business Phone Number, your messages (and calls) come from your own dedicated phone number. You choose a number for your Wix Messaging and a number for your Business Phone Number when you set these up.

Comparing the capabilities of Wix Messaging and Business Phone Number

Choose the solution that works best for your business. Compare the capabilities of both products in the table below.

Feature	Wix Messaging	Wix Business Phone Number
Make phone calls	No	Yes
Send messages you have composed	No	Yes
Send automated Bookings reminders	Yes	No
Send automated Table Reservations confirmations	Yes	No
Send automated Restaurants Orders (New) confirmations	Yes	No

Note:

Wix Messaging and Business Phone Number offer various plans that include different messaging quotas. Learn more about the Messaging plans and Business Phone Number plans you can purchase.